Victim Location 15425
Total money lost $45
Type of a scam Online Purchase
Purchased Tyme curling iron/straightener. Never received it. No contact information or phone number to call.
There is a tracking number but it doesn’t go anywhere.
Your request (***) has been updated. To add additional comments, reply to this email.
*** (JH)
Jan 4, 10:57 CST
Dear ***,
Thanks for your email.
This is the intelligent assistant. Glad to serve you.
Seems you are talking about the delivering issue about your parcel (You can ignore the email if our considerate intelligent assistant understands your email incorrectly). As you know, there are too many parcels in transit during Christmas hot season, the volume parcels have exceeded the capacity of the shipping company dramatically, which have caused some delay each year including this year.
What’s more, during the hot season, the tracking details can hardly be updated to the tracking website timely, thus, sometimes our customers can hardly track the parcel, while they may be in normal transit physically, please kindly pay some more patience on waiting the parcel.
However, we would like to be honest to our customers, on some occasions, you can receive the package in time before the holiday; while on some extreme occasions, maybe you cannot receive the package in time.
While please do not worry, we will always be responsible for our customers since we value and cherish our customers significantly, if you have not received the package in time, we can authorize you to send back after you receive it and contact us. You can open the package first after you receive it, if you still like it, you can choose to keep it; while if you want to return it, please kindly make sure you will contact us in the email, then we will authorize you to do so with the clear instruction and send the accurate return address at that time.
If you understand and agree with the above information, in order to save your time, you do not need to reply the email now since we may not be able to reply in time since we have a lot of inquiries currently, you can decide whether to contact us or not after you receive the package, we will reply and solve the problem timely at that time.
Sorry again for all the inconvenience caused by us.
Best regards,
Customer Service Center