Victim Location 40165
Total money lost $20
Type of a scam Online Purchase
US Good Gear offers products to purchase and then never send it and wont reply to emails regarding the purchase
Victim Location 27350
Total money lost $40.50
Type of a scam Online Purchase
I ordered 3 shirts from US Good Gear on August 25th. I received an email shortly after stating that they would email me when my order shipped. They we’re going to be Christmas presents so I didn’t mind of they were backed up a little. I emailed them a month later to see when they expect it would ship. Received a generic email that they would check on it. It’s now October and still haven’t heard back. Did my research a little too late to discover that many people have had the same issues…no product! They just take your $ and that’s it!
Victim Location 30028
Total money lost $27
Type of a scam Online Purchase
Ordered two shirts from them late August. After a week no response on shipping, so I emailed them. They responded stating they would be sending tracking info very soon, no email came, so I emailed again, response was it was shipped and they would be sending tracking, then a few minutes later I got an email stating my package was destroyed when something happened to the shipping companies truck and that they would reship me my items. I waited a few days and nothing. I emailed multiple times with no response. I finally filed a complaint with paypal. Paypal was given a tracking number – that tracking number showed it went to an Alpharetta address and my address is Cumming, GA. I double checked my address in the system and it is correct. So once Paypal got the tracking number they closed my complaint in favor of the company. They still won’t reply to emails. I also filled out a survey with Paypal sharing how they were wrong too for not following up properly.
Victim Location 90620
Total money lost $13.95
Type of a scam Online Purchase
ordered a shirt from this company, never received item. No way to get a hold of customer service. Emails were sent and message received was that order was on it’s way. Emails stopped after the 4th attempt. Contacted my bank to get a refund of merchandise not received.
Victim Location 83647
Total money lost $29.99
Type of a scam Online Purchase
August 2nd I ordered a dragonfly baseball cap. Total bill plus shipping was $29.99. Never received the product and all support e-mail attempts state item was shipped and they provide no tracking number. Over 60 days and no product and no refund. I researched the company prior to ordering and saw good reviews initially. The month after I placed my order there were hundreds of complaints.
Victim Location 54208
Total money lost $13.95
Type of a scam Online Purchase
On 8/26/18 I ordered a tshirt via the company Good Gear. The amount was taken out of my checking account and I received a confirmation email. I have yet to receive the product. I have contacted the company several times (the latest being 9/26) via email and have not received a response other than "Thanks for contacting us.We will look over your message and get back to you as soon as possible." I cannot find a phone number to call anyone on their website or via online search. When I click on the email to view my order, I get taken to the website with this message: "Our payment system is currently undergoing maintenance.Sorry for the Inconvenience. Thank you for understanding." This message has been their for over a month.
Victim Location 23005
Total money lost $40.53
Type of a scam Online Purchase
I ordered 3 shirts from US Good Gear on August 23 and as of Oct 2, I do not have the shirts. I have had some communication, but now they will not answer my emails. There is no phone number.
Victim Location 72472
Total money lost $10
Type of a scam Online Purchase
I bought a shirt and no contact since
Victim Location 72032
Total money lost $15
Type of a scam Online Purchase
I ordered 2 tshirts from this company. Credit card was charged, but have yet to receive the shirts. Customer service keeps telling me it was the shipper. I have asked that my credit card be refunded, but company has yet to do this.
Victim Location 93274
Total money lost $13.50
Type of a scam Online Purchase
I placed an order through Facebook on July 19, 2018 from US Good Gear. As of today, September 21, 2018, I have not received my order. I have emailed numerous times with no response. I assumed, incorrectly, that because they accepted PayPal, they were a legitimate company. I was wrong.
Victim Location 70710
Total money lost $13.95
Type of a scam Online Purchase
I ordered a shirt from them Aug. 3 and as of October 1 I havent heard a word from them. I have started my dispute through paypal.
Victim Location 63867
Total money lost $13
Type of a scam Online Purchase
On July 30, 2018 I came across a Facebook add for US Good Gear showing a shirt with a song lyric that I really love. I ordered the shirt & payed with PayPal account. I did recieve an order confirmation with order # but that’s all. I have emailed them only to recieve an automated response from a so called person named ‘ Jami Poyner". I have sent several emails only to recieve emails saying the email address is not found. Then I recieved email from ‘Omega Team’ supported by ‘Zendesk’ apologizing & saying my order is still on the way. Only to find out whoever these people are their email addresses have been disabled. Very frustrating & I hope it gets shut down quickly. Thank you
Victim Location 83401
Total money lost $105
Type of a scam Online Purchase
My mother and I purchased two special blankets for my kids to remember my mum by. The web site guaranteed shipment within 5 days and delivery within so many weeks. Reviews that were shown on the website were good, but have since disappeared. It has been over 6 weeks and we have not received them. I have emailed Usgoodgear.com many times to just get the same automated reply, and no contact phone number is listed. We are very upset as this was a lot of money for something special.
Victim Location 60142
Total money lost $54.90
Type of a scam Online Purchase
This company has no known location or phone number – do not order from them! I ordered a blanket on 8/4/18 and as of 9/21/18 I have nothing – and they do not answer any emails that I have sent…I have contacted my bank to start a dispute. I should have done more research before ordering online from an unknown company – a google search shows that this happens to a lot of people – don’t fall into their trap!
Victim Location 22802
Total money lost $54.90
Type of a scam Online Purchase
I ordered a blanket from this company that I saw advertised on Facebook. After a month with no blanket, I reached out asking about my order. They responded that it was one of their best selling items and they had just gotten it back in stock. The email said it was on its way to me. 3 more weeks later and still no blanket nor any response to my emails asking for shipping information. The only means I have to contact them is email, and other than the response to my initial email, I have had no contact from the company.
Victim Location 13152
Total money lost $13.95
Type of a scam Online Purchase
I ordered a shirt from usgoodgear.com on August 2, 2018, and still have yet to receive my order. I’ve been trying to get in touch with them and no response to my messages. This so called company is a BIG JOKE and SCAM
Victim Location 51001
Total money lost $27
Type of a scam Online Purchase
I purchased 2 shirts from this company @ $9.00 each for a total of $27.00 on Aug 2, 2018 @ 12:23 am. After multiple attempts to contact them about my order and only receiving automated email replies, I am now assuming this is a scam.
Victim Location 72113
Total money lost $13.95
Type of a scam Online Purchase
I ordered 2 shirts from this company on July 10, 2018. I received only 1 shirt on September 14, 2018. I’ve sent the company several emails, since there is no phone number or address, and it said the same thing in each reply:
"We’re contacting our shipping company to update your tracking number .
We’ll get back to you as soon as we receive their response.
Please give us some time to solve it as we rely on shipping company’s announcement.
Thanks for being our customer."
I’ve sent two their emails, to which there has been no response.
Victim Location 36606
Total money lost $54.90
Type of a scam Online Purchase
I ordered a Blanket over a month aho and still not gotten it. Sent email was automatic it will be shipped. Now today I hit track and said no longer exist. Goggled and see nothing but complaints.
Victim Location 49330
Total money lost $37
Type of a scam Online Purchase
I ordered two t-shirts from this company via Facebook on 7/24/2018. I received a confirmation and order number (29400). The confirmation stated I would receive a tracking number when the items shipped. I did not receive any further communication from them, so I sent an inquiry on 8/2/2018. I was told they contacted the shipping company and was told that the entire shipment was destroyed and they would send a tracking number as soon as they had one. I have had continued email contact with them, with no resolution. I requested a refund and was told that they were unable to refund my money since the items have shipped, however they could not provide a tracking number. They have stopped responding to my emails. I have reported them to Facebook, and I have seen a thread on Facebook of others taken advantage of by this company. My loss is small, $37.00 including shipping. Their website currently states their experiencing difficulties with their payment page. I plan to report them to my bank as well.
Victim Location 60098
Total money lost $14
Type of a scam Online Purchase
Made the mistake of placing an order with US GOOD GEAR for an inexpensive t-shirt. The site did look legitimate. It had the https and also the "lock" on the website that made it appear to be legitimate. Shortly after placing my order on July 28th, I received a an e-mail saying that my order had been received and that I should expect it to be delivered in about 3-4 weeks. My credit card was charged the $14.00 for the order. At the end of August, I checked on the order and it showed it was "in process". I sent them an e-mail asking them for a better update and received a reply to please be patient, the order is in process and I should receive it shortly. A couple of days later I checked again and was no longer able to see a status. I sent them another email and rec’d an automatic message telling me someone would get back to me soon. Waited a couple days (9/3), sent them another message and rec’d another automatic message, sent them another message today threatening to report to BBB and FBI for internet fraud. I am sure an automatic message will be sent momentarily. I have now checked further online about them and saw others with the same problem and that the BBB is already aware of them. The card that had been canceled about 2 weeks after I made the original order so at least they will have no access to get more $.
Victim Location 78599
Total money lost $13.95
Type of a scam Online Purchase
on July 18, 2018 while on social media via FaceBook, i came across a page named Autism Mamas. and being an actual autism mom, i was looking at all the autism awareness shirts they were advertising for $9.. and anything that has to do with autism awareness i get excited to see more. and so i saw a shirt that said autism mama bear with a picture of the bear paw colored in the autism puzzle pieces red, blue, green and yellow. i immediately looked into it and i went ahead to order it. that same day the funds for the total amount of $13.95 was charged on my card followed by an email confirming my purchase and information.. well i about one week and nothing came in. i would go into their website to track my order and it said "order in process".. then another time past on by and still same message order in process and now a date of July 29 that i would recieve my order. well its september now and i have no shirt. i have sent so many emails and i got all different answers to give it time, its been shipped, order in process, its on its way, or technical difficulties and all fro different names. i found a 1-800 number to contact and it says its not a working number. and now that i tried again to check the status, i cant, the website does not give me an option to track my order and i cant contact and that theyre working on updating their payment options. they are still advertising on social media but using different online order website. it upsets me that they are using a disability name such as Autism just to lure in people like me
Victim Location 46814
Total money lost $13.95
Type of a scam Online Purchase
Purchased a shirt that has never arrived, contacted company multiple times and it’s always a strange set of email responses that come back to me with very poorly written English…they tell me “it’s on its way”, “lost in shipping, ordered again for you”, they refuse to issue a refund because “it’s on its way”. Unable to provide a shipping tracking number when requested.
Victim Location 70062
Total money lost $49.95
Type of a scam Online Purchase
I ordered a butterfly quilt for my wife from a website advertised on Facebook called Us Good Gear. I received an email confirming my order with my order number but no tracking number. I found that to be suspicious but remained hopeful that they were an up and up company because my wife really loved that quilt. Well, I allowed several weeks and still no package, so I emailed them… eight emails latter and a total run around with excuses like "we’re short staffed" "we can’t for some reason reach our shipping company", I’ve pretty much resorted to the fact that I’ll never get the quilt or a refund. They offered no contact phone number, so I’ve expired my options.
Victim Location 84644
Total money lost $54
Type of a scam Online Purchase
I have ordered 2 shirts over a month ago and I have asked multiple times for a tracking number they keep telling me they are waiting for the places they shipped them to to send them one
Victim Location 44035
Total money lost $64.85
Type of a scam Online Purchase
This company popped up on my FACEBOOK feed. I went to their website and ordered a couple of items (a quilt & bumper sticker). They charged my credit card and almost 7 weeks later, I have nothing. They initially answered my email and said they would send me a tracking number when the item was shipped from the company, but have received nothing to date. I have sent 3 subsequent emails that have been ignored.
They sell and promote ‘hobby’ bedding, quilts, tshirts, bumper stickers for such hobbies as camping, horses, golf etc.
I am usually pretty good about scams, and I can say this is my first – but I wanted everyone out there to know this is a completely fraudulent company! I am hoping my credit card company will re-imburse me. Wish me luck!
Victim Location 78154
Total money lost $52.41
Type of a scam Online Purchase
I ordered a quilt from US Good Gear on 7/21/2018. According to the shipping times shown on their website, my order should’ve shipped by now. I have not received it. I have emailed them numerous times asking for the shipping information and the tracking number, but the only response I get is an automated response saying that they have received my message. I’ve done some research since I placed the order and several people are in the same situation.
Victim Location 25701
Total money lost $13.95
Type of a scam Online Purchase
I ordered a cute T-shirt on August 1. I received an email saying payment was accepted and another email would be sent when the product was ready to ship. After two weeks, I had heard nothing. I contacted the company by email and they responded saying it was in the middle of processing and would be delivered the last week of August. I checked the tracking option on their website everyday. It was “being processed”. Then on August 31 the entire website was changed and options of tracking were no longer available. I then noticed Facebook being flooded with similar complaints about this business.
Victim Location 37166
Total money lost $14
Type of a scam Online Purchase
Bought a T-Shirt as a Teacher Gift was charged for it and still have never received it!! Place order on July 27th just don’t want anyone else to lose money !!
Victim Location 15557
Total money lost $13.95
Type of a scam Online Purchase
Order a shirt on 7/29/18 and payment was made on 7/30/18 from my account. Never received merchandise. Emails go unanswered. FRAUD b
Victim Location 28683
Total money lost $27
Type of a scam Online Purchase
I saw an advertisement on Facebook for a limited time discount on raglan shirts for teachers. I thought it was legit, since their website looked official, they had terms and policies, good reviews supposedly, so I ordered two shirts on August 1, 2018. The money was immediately drafted from my bank, but as of today, August 28, I have received nothing. My order status keeps showing “processing”, with a promise of an email containing tracking information as soon as it’s available, but my estimated delivery is by August 31. It has said “package handed to carrier” for 3 weeks. While researching them further today I have discovered several people who say they never received any items from this company and were even blocked from being able to contact them after they took their money.
Victim Location 23320
Type of a scam Online Purchase
I and several people I know ordered something from this website. We were charged that day. We received no shipping information. When we emailed and asked when it would ship they could never tell us. Then just stopped answering. No one received any merchandise or refunds.
Victim Location 17007
Total money lost $14
Type of a scam Online Purchase
I reported this business a few days ago, and I just found something interesting. (Ordered and paid for shirt; never received; automated responses to my email inquiries)
They are either also running the scam company commonpanda.com or they copied their Refunds website section:
https://commonpanda.com/pages/refund-policy
https://www.usgoodgear.com/pages/refund-and-cancellation
They make the mistake of referencing Common Panda in their "Invalid Reasons" section.
Previously, they made the mistake of listing their email address as [email protected] (another BBB fraudulent company). They have corrected this error.
This "company" just keeps changing its name and stealing money from people!
Victim Location 02766
Total money lost $13.95
Type of a scam Online Purchase
I have purchased an t-shirt from US Good Gear on Facebook. After waiting 2 months I have not received my item. I have sent almost 100 emails saying I wanted a refund and they have not responded. This company is a scam!!!
Victim Location 24712
Total money lost $13.95
Type of a scam Online Purchase
This company is still selling items, while people are even commenting that they are scammers. I have contacted paypal to start a dispute.
Victim Location 91390
Total money lost $89
Type of a scam Fake Invoice/Supplier Bill
I ordered a set of blankets from US Good Gear on July 31, 2018. They charged my card and sent me verification of the order
Since that time, they have been unable and unwilling to give me any shipping information on my order. I have been given no other means but email as a way of communication and the responses are generated by robot. There is no shippers tracking number on the order, except for the order number generated at the time of purchase. There is no public listing of an address or telephone number for contacting the company.
I have reported them and disputed the CC charges at my bank. This is a scam company that will steal your money.
Victim Location 17007
Total money lost $14
Type of a scam Online Purchase
This "company" advertises $9 shirts on Facebook. I placed an order on July 12, and my credit card was immediately charged. This was the first red flag. I was supposed to receive this item in 2-3 weeks, so I reached out to them on July 28. I got the cookie cutter reply I’ve seen others complain about: "We are deeply sorry for this inconvenience caused to you. As for the order, it is on the way to the destination, could you give us more time to deliver it? The tracking number will be updated as soon as we receive the shipping company’s announcement. Thanks for your contact. Best regards,Stella Mary". I emailed them again a week later and was told they were "flooded with orders". I contacted them again on August 15 and received the exact email I copied above. THIS IS A FRAUDULENT COMPANY STEALING MONEY FROM MANY PEOPLE!
I believe they run multiple fraudulent sites because the contact they list on their website (www.usgoodgear) is a support email for another apparel online store – American Pride Tee. ([email protected])
Victim Location 54601
Total money lost $21.15
Type of a scam Online Purchase
US GOOD GEAR has t-shirts for sale for $9.00 that they advertise on Facebook. They do not have a website listed on their Facebook. I contacted them 28 days since i placed my order and they stated my product was in transit. i followed up 2 days later which was a month of my order and they stated they were short staffed and there was a flood of orders for my idem and it was being manufactured. There are tons of complaints on there facebook site.
Victim Location 46259
Total money lost $22.95
Type of a scam Online Purchase
I ordered two t-shirts from the company and have yet to receive my products. It has been +6 weeks and when I email asking for the status of my order, they continue to respond with the same ‘it’s on its way to the destination’. I highly doubt I’ll ever see my products and have requested a refund. I am still only receiving generic computer driven emails saying the same thing over and over.
Victim Location 04011
Total money lost $21.15
Type of a scam Online Purchase
I ordered two t-shirts from USGoodGear.com back on July 5th. They were supposed to be delivered between July 17 and August 3rd. It’s August 13th and their website says that the order is still processing? I believe this is a scam – there’s no phone number or address on the website and the only information I’ve found is here on the ScamPulse.com with other people reporting the same fraudulent activity.
I emailed them today at [email protected] letting them know that I either get my shirts in the next 5 days, or get my money back in the next 5 days (so by Saturday the 18th), or first thing on Monday August 20th I’ll be contacting the BBB, and the Attorney General’s Office… but considering the lack of information on their website and lack of responsiveness up until now, I feel like I shouldn’t wait so here I am.
I’ll be contacting my bank as well if I don’t hear from them letting them know I’ve been scammed.
Victim Location 08690
Total money lost $54.90
Type of a scam Online Purchase
Made a purchase on 7/19/18, received confirmation of order & PayPal paid $54.90. On 7/30 I emailed support for status. They responded it was in transit. I requested ship # and they advised they would send once received from shipper. On this date I saw comments of potential scam and emailed to cancel and refund money. On 8/1 they responded couldn’t cancel since shipped. I again asked for tracking #. I also put claim in through PayPal. On 8/4 they provided USPS tracking number to PayPal, that was for a label that was not in the USPS system. On 8/7 the tracking number stated my package has been accepted in China and there has been no movement on the item since that date. PayPal has advised me they will refund my money if item not received by 8/19, the day after the company websites states I should receive my item. Fake company that takes money but doesn’t ship orders. Over 3 weeks since I ordered, I only have a tracking number that will likely not result in a package being sent to my door.
Victim Location 67219
Total money lost $9
Type of a scam Online Purchase
Ordered t-shirt and never received it. Contacted their support over a dozen times and always got the same response.
“We are deeply sorry for this inconvenience caused to you.
As for the order, it is on the way to the destination, could you give us more time to deliver it?
The tracking number will be updated as soon as we receive the shipping company’s announcement.
Thanks for your contact.
Best regards,
Stella Mary”
Victim Location 60404
Total money lost $35
Type of a scam Counterfeit Product
I placed an order over two months ago. I have over 40 emails, texts, and messages sent total. They have given me about 10 tracking numbers and none of them have been valid. They took my credit card and charged me for the order and still it is missing and has never been sent. The person who responds comes up with the same name but tries to use about 4 to 5 different names as a response. I want my money back.
Victim Location 44857
Total money lost $20
Type of a scam Online Purchase
This "company " claims to have really trendy $9 shirts on "sale." You order, give your payment info. And you never receive the merchandise. When you email they give you the run around and a bunch of excuses and they say your item will be shipped out shortly.
Victim Location 29625
Total money lost $19
Type of a scam Online Purchase
Ordered a shirt they took my money and never sent an email or the product
Victim Location 50327
Total money lost $31.90
Type of a scam Counterfeit Product
I and many many people ordered merchandise from us good gear and never receive anything. They have had my money for an order I planned on July 6 and nothing. They keep sending emails saying to keep checking it will be coming. I asked for a refund and no response to that. I found so many people dealing with the same thing with them. They are stealing lots of money from people through their online business!
Victim Location 30906
Total money lost $25
Type of a scam Online Purchase
I made a purchase, that was guaranteed delivery in two-three weeks. It has been a month and nothing. The charge was placed on my debit card the day of order. I have emailed three times to get shipment tracking information and the company responds with a message that they are investigating