Victim Location 23220
Total money lost $150
Type of a scam Online Purchase
This company advertises and sells very cheap, faulty, and misleading products that get shipped directly from China and lies about its return policy. They claim to offer 100% satisfaction guarantee on their website but when you try to make a returned due to not being satisfied with the product, the company initially will ignore your emails. Finally, after threatening to report to the BBB, someone from the company gave me an address in Florida to ship the product back to and stated my account would be refunded in 3 – 5 days. I paid for the return shipping myself and after they received the return, they never refunded the money. I then inquired with several emails over the course of several weeks asking where the refund is and not one was answered. The company stops communicating all together and keeps your money and their product.
In summation: Trendy Hero, LLC advertise mostly electronic products on social media such as Instagram and they are misleading in description compared to what you’ll receive. They do not function as described in their advertisement. The shipping time of 6 weeks from China is not clearly stated anywhere when purchasing. Their website does states 100% money back guarantee. However, it takes many emails before they even acknowledged a return request and instructions with how to do it. They state in that email money will be credited within 3-5 business days upon receiving item. Buyer pays for return shipping and then never receives a refund. Buyer will then receive no refund to his or her account. Furthermore, Trendy Hero, LLC will stop communicating all together in regards to the return. This is a scam on many levels and warn buyers from doing business with this company. It is only a matter of time before they’re exposed further and go out of business.