Theatreland America

Event was rescheduled due to Covid 19. Got a notification saying my tickets would be honored or refunded if I could not make the new event date. Upon calling I was told they would not cancel the tickets and issue a refund but were keeping the money and I had no recourse.

Scammer’s phone 844-765-8432

Scammer’s website www.theatrelandamerica.com

Scammer’s address Theatreland Ltd 64 Kimber Street, London, SW18 4PP, United Kingdom. Company number : 6859176

Scammer’s email [email protected]

Country United Kingdom

Type of a scam Online Purchase

Initial means of contact Not applicable

Due to COVID 19 the Roger Waters concert scheduled for September 14th 2020 in Vancouver is “indefinitely postponed”. And with everything that is going on, I can no longer afford to go. But since the concert is postponed and not cancelled they will not issue any refunds. Now I am just hoping that the concert will be cancelled so I can get my money back. Their official response is: “If you are unable to use your tickets, we encourage you to resell them to someone who does wish to use them.” How can I resell tickets when no new date is set and no-one can afford to go to expensive concerts anymore? Their customer service guy Lewis laughed at me a few times when I tried to explain to him why I cannot afford to go and why I need my money back. That is a customer DIS-service. He also refused to let me speak to his supervisor. I am out of US $350, and someone is laughing all the way to the bank with MY money. This is a criminal organization. Any other company will issue a refund for returned goods – not these sharks.