Victim Location 77225
Total money lost $200
Type of a scam Online Purchase
Purchase garments from the website, and provided a credit card for payment. The garments did not fit and after six (6) requests for a Return Label (which I never received), and was finally sent an E-mail stating the company is located in China.
This process of six (6) E-mails, and I have left 10 phones (not one has been returned) has taken 5 days. And now, I still have not received a Return Label, and non of my money has been returned to date (8-13-2020)
Victim Location 10310
Total money lost $50
Type of a scam Online Purchase
This site takes other peoples clothing creations and manufactures a cheap knock off, charging a minimum of $50.00 for something that probably took cents to make. I was watching a favorite you tuber of mine talk about how they ripped off one of her original dresses and used her own photos without her consent to advertise it. https://www.youtube.com/watch?v=J80J4oaGVnY
Victim Location 48230
Total money lost $716.63
Type of a scam Online Purchase
Made a large clothing order. Items were not as advertised and did not fit. Requested a return shipping label and received this message:
"Sorry that you are not satisfied with the item(s).
Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label."
Shipping my items would cost more than $400 to ship to China because of weight. Be afraid of StyleWe, be very afraid.
Victim Location 78739
Total money lost $253.24
Type of a scam Online Purchase
This is the WORST company I have ever dealt with online or in brick and mortar. DO NOT, I REPEAT, DO NOT ORDER ANYTHING FROM THIS COMPANY!! I ordered several dresses in May and thought the clothes looked so cute and unique. I ordered up in size by 1-2 sizes per the online sizing advice. It arrived after 4 weeks, which was several days AFTER I actually needed the items for an event. What I received look NOTHING like I saw online. The clothing is cheap, poorly made and is in line with the quality you find at Ross or Forever 21 or worse. None of it fit, nor would I have wanted it even if it did. I sent it back.
I declined their scam to give me a 15% cash refund or 20% store credit for my purchase (rather than returning the items) and spent the expensive shipping back to China. My package made it all the way to China in REGULAR mail in 2 weeks (which is over 7000 miles), but they are claiming it did not make it 621 miles their headquarters 3 months time!!! Of course, you cannot track your package to China and they are now claiming the tracking has expired (convenient). They state it must be lost or "may" be returned to me.. LIKE I WOULD WANT TO SEE THAT *** AGAIN!
Bottom line, I don’t care how cute you think their stuff is, DO NOT USE THIS COMPANY!! It is a SCAM and you can find much better stuff out there from a company with more reputable business practices!
My order number is ***. I spent $253.24 on my 3 dresses and have yet to see any money returned since it arrived in Beijing on 6/12/19.
Victim Location 78738
Total money lost $50
Type of a scam Online Purchase
Stylewe’s internet “easy return or exchange” claims are absolute misrepresentation!
The dress I purchased from Stylewe ran smaller than the Stylewe sizing chart indicated it would. When I contacted the company to return the dress within the given time period, they informed me that I would have to ship it back to their home office in CHINA before a refund could be considered, with me paying the overseas return shipment fees along with any tariffs or taxes. The shipping alone is $18. They said I could avoid all shipping fees, taxes, etc. if I agreed to take a 15% refund on the cost of the dress. In other words, I paid $61 for a dress I can’t wear only to be offered a $10 refund. They misrepresent their return/exchange policy then scam the unwary out of $75% of the merchandise cost.
Victim Location 96007
Type of a scam Online Purchase
StyleWe is likely a scam "business". I ordered a dress from their website and after two weeks of not getting a shipping notification I had to e-mail them for a status. They claimed the item was being made in bulk by the manufacturer and they asked me if I could wait a couple more days and they said they’d notify me when it ships. A couple more weeks went by with me occasionally checking the status. I always got an email back from someone by a different name than the previous email. This made me suspicious. For the additional couple weeks they also kept giving me the same line about the manufacturer making it in bulk and asking me to wait a few more days. So the first problem is they sold me something they didn’t even have in stock! Then I gave them a deadline to ship it or provide a full refund. The deadline passed and I told them to refund my money. They never did, this is the second problem. A couple days later I had to file a dispute with PayPal and eventually got the refund through that route. Don’t order from StyleWe!! Attached is an image of a sampling of the emails. If you need a complete copy of all emails please let me know. That PDF is too large to upload to this form. Thank you.
Victim Location 01960
Total money lost $245
Type of a scam Online Purchase
I stumbled on Stylewe on Facebook and I liked the dresses. I made an order for 5 or 6 dresses. My credit card company was hesitant to approve the payment until I called them to confirm my transaction. When I was about to purchase, I had read the return policy which says I can return to an unspecified "Return Center", by first contacting the company of my intention to return. When the dresses I ordered for arrived, none fitted me, I did not like them. When I sent them an e-mail of my intention to return the merchandise, the company pleaded for an exchange saying that the return center is in China. It was not indicated on the website that the return center is in China. My purchases was $245. I spent about $80 to return to the address in China. one week after the purchase arrived in December. Up till now, the company is yet to return my money. I sent them the USPS tracking number. As at January ending, in a chat with the company, they said they have not received the returned merchandise. How can you post an address in London on your website and ask the customer to return merchandise to China?
Below is the e-mail reply when I declared my intention to return.
Dear Adenike Babatunde,
Sorry that you are not satisfied with the item(s).
Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
You can check the return policy here : https://www.stylewe.com/information/returns-and-exchanges
Thanks for your patience! Please don’t hesitate to email us if you have any
Victim Location 37205
Total money lost $130
Type of a scam Online Purchase
I ordered "designer" clothing advertised online as I was reading email, not shopping – the ad appeared on the screen. The clothes were reasonably priced and looked beautiful, so I ordered 2 dresses. When the dresses came, I did not like them and felt they weren’t as attractive as advertised and of poor quality. So I asked for the return label to send them back. THEN I was informed that the return center was in Guangdong, China and it would be very expensive to return or exchange them. This is because I would have to pay for the postage and customs charges and that if they weren’t in the original packaging with all sales slips, I would receive no credit and no clothing. They offer a 15% cash refund or 20% store credit if the person chooses to keep the clothes and suggest that this money can be used to alter the clothes if they don’t fit.
Obviously, I should have been more careful in buying but in most cases, these days stores and websites gladly refund money if the client isn’t pleased.
Victim Location 10036
Total money lost $61
Type of a scam Online Purchase
Ordered January 13th. By March 8th they still did not know if product would ship. After discussing with service on phone, we agreed that I should cancel my order and they would refund. That was March 8th. By april 24th there is still no refund despite lengthly chats with customer service.
The funds which I paid on January 13th were taken directly from my bank account, but they claim the refund is made via Paypal. I do not use Paypal. Stylewe does answer my complaint emails, but each time claiming that the money has already been refunded….even though it was not.
Victim Location 67208
Total money lost $300
Type of a scam Online Purchase
Do not use this company. They advertise returns in a week. I had to pay $60 to send stuff back to a warehouse in China then they just sent it back. No refund. When I complained they offered to give me 20% of what I paid. The stuff they made was HORRIBLE. Not even wearable.
Victim Location 49684
Total money lost $71
Type of a scam Online Purchase
Ordered sweater online ($71.00) – delivery time stated as 7-12 days. Received after 28 days. Item poor quality. Requested return label. Received email saying I would be charged $60-$100 for return shipping, plus international charged. Email went on to suggest I should keep the item or give it away! No return label sent.