Victim Location 45140
Type of a scam Counterfeit Product
Scammer name of Radient Revive presents themselves as seller of Robin McGraw revelation cream.
They scam you by offering free sample you only have to pay $4.95 shipping. When you finish giving all your information including credit card info then the disclaimers appears at the bottom of the order for free sample. Too late to cancel. They tell you you will receive a month supply you can try it if you like it keep it for $ 90+ dollars and it will renew automatically in 30 day intervals and charge to your credit card. If you are not satisfied and want to return it you must get an RMA number no returns processed or accepted unless you have an RMA. Then they charge a restock fee per bottle of returned product. Not one restock charge for the whole order. No restock charges were listed on the site for each product. They send you a confirmation e mail stating because of the high demand for the sample you should respond ASAP to secure yours. I did not respond to the e mail as by this time I realized it is a scam. The following day October 15, 2019 I received an e mail confirming my order was shipping. At this time I called the number in the e mail(844)-879-9733 to cancel my order. The lady who answered gave me her name as Justina Agent 63. I told her I wanted to cancel not interested. She kept trying to retain me as a customer asking questions offering a 35% discount. Finally I told her my answer to all questions is NO and to cancel my account. She finally did and I did get an e mail confirming cancellation. Hope that is not a scam. Nevertheless, cancelled my cc used in the scam so no further charges can be made against it. I did call the actual site of Robin McGraw and they gave me a list of 8 scam sites for this product they are: Bio Dermix, Immortalle Youth, Novabelle, Permana, Prache Cream,Radiant Revive, Resq, and Rush Remedy.
Victim Location 12828
Total money lost $127
Type of a scam Online Purchase
I have just reported this to BBB in Ohio because that complaint was due to the fact that Comenity Bank allows this double billing as a ruse to extort more from the customer. The second charge is 20 time the original price. This scam is a planned initiative. I notified Comenity as soon as possible that it was not authorized by me and told the business by phone and email that I would not pay.
You have to go through a rigorous campaign to find justice while they add interest and fees if you don’t pay thus supporting these probably foreign entities under various aliases making enormous profit with deceptive practices. They do not reveal anything in the packaging which is just plain brown paper…..not even the fine print you could protect yourself. Usually credit card companies try to avert these thing but NOT Comenity Bank Ultamate.
I no longer recall the phone number but the address of the scammers are Radiant Revive, 2816 Battleground Av.
Victim Location 02631
Total money lost $290.49
Type of a scam Online Purchase
Made what I believed to be a one time purchase unless I wanted to purchase more.. Purchased a cream for a small fee and shipping. Never saw any disclosure or agreement of any kind to continue purchasing the product at an enormous price. They have billed my card 5 times within a month at different price points and different names including Bright eyes serum, Radrev face cream and Revive Serum. I called the company to correct this and they said I had no recourse and told me basically too bad. I had told them I refused any additional product and sent it back with the USPS and they told me they do not get packages back anywhere so I just sent two $89 bottles of cream the I paid for away! Nasty! I have reported them to my credit card company and unfortunately I have to put a hold on my card so they cannot charge it again.
Victim Location 27408
Total money lost $150
Type of a scam Online Purchase
I purchased 2 bottles of repair and release cream and eye cream. It was suppose to be free. I pd shipping and the billed me 14 days later for 150. I called we didn’t agree and the women was very rude. Asked for a manager and was told no she would do no good. Tell me the same. Did cancel my subscription. Wow not enough.
Victim Location 15501
Total money lost $178.42
Type of a scam Online Purchase
Free trial of face cream and eye cream was to be 4.90 & 4.95 respectively for shipping. Didn’t tell you they would charge you 89.95 & 88.47 for the products in 2 weeks. Wouldn’t accept the crap back either. Then would only off 35% of charges back. Never deal with this company again.
Victim Location 77042
Type of a scam Online Purchase
This bogus business has a trial offer for you that is a very good deal. What they don’t tell you is that once you opt for the trial offer, you will be automatically billed monthly for the items you have chosen. They claim that you "Checked" the option for receiving their product on a monthly basis, therefore giving them the go ahead to charge your account. Not only did I not "check" anything, I did not receive the items they continued to charge me for. DO NOT DO BUSINESS WITH THIS SCAM.
Victim Location 79906
Total money lost $360
Type of a scam Online Purchase
These people are SWINDLERS WITH A CAPITAL S!!! They are a sly bunch… all of a sudden these little brown packages show up on your door step! Their little pop up ad is completely misleading using celebrities saying how much they love this cream!!! You have packages arriving and your card is being rung up in the night!!
Victim Location 49424
Total money lost $178.42
Type of a scam Online Purchase
I ordered Radiant Revive sample without seeing the 14 day trial. Then a charge was on my account. The product was portrayed as be Hoda Kotb’s company and that she was leaving NBC to put all her effort into her skin care company. I trust Hoda as an upright honest person of integrity so I made my order. On the phone when I tried to cancel the billing I was refused. I feel this was fraudulent marketing. The person I talked with claimed they don’t use celebrity endorsements. I would like this looked into.
Victim Location 48034
Total money lost $200
Type of a scam Online Purchase
This company promotes a shipping only cost for a supposed quality product, charging $4.95 per product to ship. Then when you have it shipped you find a charge on your card for around $200.00. Then they keep charging you. Scammers!
Victim Location 90230
Total money lost $361
Type of a scam Online Purchase
This is a scam!!!
On August 13, 2018, I made an online purchase of a free trial for 2 of Radiant Revive products, for 4.90$ and 4.95$. My card was charged for these products on August 15. I live in Israel, and I purchased these products when I was visiting my daughters who live in the US. Today I found out that my card was charged for 89.95$ and 88.47$ on August 30, and then again on September 14, for 4.95$ and again on October 1 for 89.95$ and 88.47$.
I only signed up for the free trial, I never received any products after the free trial (as I said, I don’t live in the US), and I am not interested in those products. I want to:
1. Stop them from charging my card again,
2. get a full refund for the money taken from my account.
Victim Location 80238
Total money lost $177
Type of a scam Online Purchase
This company uses deceptive advertising on Facebook. It is a subscription service for a face cream product that is billed monthly to your credit card but no mention is made of the subscription on the advertisement or subsequent ordering pages. They offer a free trial of the product for the cost of shipping (about $4 per product). Hundreds and hundreds of complaints have been filed in just the last 30 days. They are not honest about the subscription terms – they do not appear on the Facebook ad or on the order page. Please investigate this company.
Victim Location 08831
Total money lost $89.95
Type of a scam Online Purchase
I originally saw this ad through a Pinterest post. The company claimed Kate Middleton was the person that made this product. It was only $9.95 for shipping and handling that was all I was suppose to pay. About 1 week later the fraud department from my bank contacted me stating they are trying to charge me $89.95. They stopped my account and I had to get a new credit card…Anyway, now my bank is telling me that they had some hidden message in the ad that I agreed to a subscription. I absolutely did not authorize any subscription or payment of that denomination. I will go to the bank and see what paperwork they were able to get from radiant revive with me agreeing to this, but I absolutely did not agree.
Victim Location 10023
Type of a scam Online Purchase
I read a review online of a product Radiant Revive. There were several celebrities endorsing it — suggesting that Naomi Watts was responsible for its development. I considered a free trial and put my mailing address and cell phone number in and thought the better of it. I got three phone calls the following day to complete the purchase and every time I said I wasn’t interested, they kept dogging me. This is a racket and it must be shut down now!
I won’t make this mistake again. They now have my address and phone number and I feel quite vulnerable.
Victim Location 93940
Total money lost $183.37
Type of a scam Online Purchase
After being scammed by Hoda Kotb’s company, Radiant Revive, I looked them up on the ScamPulse.com and Ripoff Report websites. There were numerous complaints that were the same or similar to mine. I had previously clicked on an ad on the internet and was "invited" to try a product, Radiant Revive Repair and Release Cream for free while paying ONLY shipping and handling of $4.95. While signing up, I was "invited" to try, Bright Eyes Serum, for only $4.95 plus the same shipping amount shipping. I signed up for both products, and in fact, received them both. Weeks later, I was reviewing my bank statement, when I saw that I was charged on 9/13/2018 the amount of $89.95 and on 9/14/2018 I was charged the amount of $88.47.
When I finally got through to the customer service number after numerous attempts, I told the woman that I did not nor would I to sign up for one of those monthly programs and that I wanted a refund of these charges right away! She informed me that they would not, per their "policy," refund my money, and she went on to state that "on the web page" it states that you can "try" these products for those small charges for 14 days, and cancel if you did not like them and would not be charged. I never saw this clause nor can I find the web page I used again to verify that statement. I read several complaints on Ripoff Report of people who actually did cancel within the 14 days and were still refused refunds! I will gladly send back the unused portion of these products, as I have had them less than 30 days, IF I would receive a refund. These products amount to nothing more than cold cream. This company is a scam… both the products and the sales practices! ANY and ALL reputable department stores, like Macy’s and Neiman Marcus or online retailers, like Beverly Hills MD, WILL refund your money in within 90 days if you do not like the product. This company, run by Hoda Kotb, should be stopped by all Attorneys General Consumer Protection Departments of all 50 states, for deceptive sales practices. Do not order these products!
Victim Location 97707
Type of a scam Online Purchase
But this product from Facebook said that NCIS actors Polly was using and made her look younger found out other celebrities were supposedly back in this product and have never used Nor do they endorse said it is a scam several videos on this saying this
Victim Location 92618
Total money lost $44.55
Type of a scam Online Purchase
Radiant Revive is a scam! I ordered 2 skin care products (Repair & release cream and Bright eyes serum for $4.95 each) from Radiant Revive in Oct. 2017. After I received 2 little jars of cream 10-10-2017, one of my friend told me that it’s a scam. I called them the next day to cancel my account. I received an email 10-12-2017 from them with 2 cancellation numbers (#28897 & #28898) and it stated that no more charges will be made. Since I rarely use my credit card (the one I used to order the cream), I didn’t check my statement. Recently, I have started to use this credit card more often and I noticed a $4.95 charge Sept. 5, 2018 from Radiant Revive/PRCAREPRODUCTS. Looking back further, I can’t believe that they had been charging me $4.95 monthly since Nov. 2017 after sending me the cancellation email. I sent them an email and was told to call 1-855-633-0203. After holding for 30 minutes, a person named Laura said that I cancelled the product 10-12-2017, but I didn’t cancel the "my skin care rewards." They are charging me $4.95 monthly because I can buy their product with a discount price. She transferred me to her supervisor Jessica. I was told that they can cancel my "rewards" now and no more monthly charges, but they can’t give me my money back for the past 9 months. This is ridiculous! If I had cancel my account last October and clearly informed them that I didn’t want to be involved in a scam, why I want to be in their "rewards"? In addition, I had never signed up any "rewards". I had never ordered anything, nor they shipped anything to me since my cancellation, why did they charge me every month without a single email notification? Anyway, I reported this to my bank and filled a claim report. My bank was very helpful and they will block Radiant Revive from now on and I hope to get my money back. I want to share my experience about Radiant Revive scam to warn others. Thank you!
Victim Location 22030
Total money lost $400
Type of a scam Online Purchase
This company has charged my account for unauthorized payments and deducted it from my checking account
Victim Location 54563
Total money lost $2.70
Type of a scam Online Purchase
I followed a news story about Hoda Kotb (news show host) that informed she was quitting the show and devoting her time to selling from her growing beauty cream business. There were reviews by many celebs. (How stupid am I?!!) As a "one time" offer she had samples of her creams for SH. I paid $12 for them Aug. 26th using my PayPal credit card. The supposed product did arrive and looked legit. It came in pretty little jars. . . and the cream caused burning and skin irritation! The writing on the jar for directions and ingredients is so tiny it can’t be read even by taking a photo and enlarging it.
On Sept. 9th (my birthday) my credit card was charged $89.95 with a previous charge of $2.70. I only found out because Sept 10 I was notified of the charge by PayPal by email. The transaction was made by Rad. Rev. Cream, High Point, NC. I was unable to follow through on any dispute issues or reports. Almost as if blocked. I called PayPal and a very helpful woman was able to track down who made the charge and that "supposedly" there was a "subscription" involved for monthly charges. I knew none of this! I want nothing to do with the products their subscription and I now know it was a scam. I am humiliated, mad and wasting time Please help?!!
Victim Location 93003
Total money lost $90
Type of a scam Online Purchase
An offer for an introductory trial of a face cream and eye cream for $7.95 plus $4.95 shipping. I was charged and did receive the items (junk) but after two weeks was notified of $89.95 charge for my next order. I called to cancel, close my account but they said it was in the terms and agreements that I was obligated to pay the next charge. After much haggling, threatening, asking for supervisor, etc. they offered 30% back, then 50% back, then 70% back. I said no, I received nothing other than the intro. items I paid for and canceled before the next shipment was sent out. They finally said they’d refund 100% back in 5-7 business days. I will be watching to see that they do. Such a scam. I can’t believe I fell for it. I wanted to report them and to them on notice and to get them shut down.
Victim Location 11779
Total money lost $180
Type of a scam Online Purchase
Was offered a free trial for a $5 shipping charge. They ultimately signed me up, without my approval, to automatically charge my credit card for $89.95 a month. That happened 2 months in a row. They refused to refund my money and never even sent the product for the 2nd charge of $89.95. When I called to cancel, their support staff were very rude and could care less. They just yes you to death and do absolutely nothing. I had to notify my credit card company to decline any further charges from them and asked them to look into getting me a refund in full.
Their product and practices are a total scam. BEWARE!!!
Victim Location 27265
Total money lost $89
Type of a scam Online Purchase
Like hundreds of folks complaining now, see complaints to product called Radiant Revive, upon seeing the TV ad, viewers are offered a trial tiny jar…then like all the hundreds of complaints…they scam…they began charging your card with $89 per month charges, for product you didn’t order, and it was not fine print, I ordered by phone! HELP this begin on your ScamPulse.com record in Greensboro in 2017, check your files this computer is acting up or I’d go back and trace that file for you, it popped up when I looked into it Hoda of Today pitches it..
Victim Location 12159
Type of a scam Online Purchase
The ads for this cream pop up on the side verified store websites, like Macy’s. They link you to a health website they created that tells you about the (scam) products. Do not click on any ads ever, it is never safe. They offer you a free trial and then say there is a separate option to sign up for a monthly subscription. But any products you purchase will automatically sign you up for a subscription, and then they will charge you card and send you more products. Except this time, non free trial products are double the price and non-refundable.
DO NOT BUY
Victim Location 18331
Total money lost $120
Type of a scam Online Purchase
Purchased Radiant Revive skin care products after seeing online ad that products were endorsed by Kate Middleton and Dr Oz. Online offer was free face/eye cream for first few individuals who ordered pay only shipping/handling. I received product and had an allergic reaction. I went online to see to see if anyone else had reported allergies or skin sensitivity after using product and realized there were others who had "issues" with Radiant Revive. I then receive an auto shipment from Radiant Revive. I never signed up for nor was there any mention of auto shipment in RR’s ad. After MANY phone calls I was able to cancel my auto shipping with RR and get 35% of monies refunded to me. RR has no return policy so even though I had an adverse reaction from their products and couldn’t use products and products were sealed in original packaging, no returns. They don’t acknowledge fake advertising i.e Dr.Oz/Kate Middleton. They don’t respond when confronted with auto shipments, nothing in the ad mentioned auto shipments. My bank recommended reissuing new debit card (5-7 days without!). There are too many complaints about this Company, my experience is not a one-off. I am $120 dollars poorer RR is laughing all the way to the bank.
Victim Location 85614
Total money lost $125
Type of a scam Online Purchase
Pop-up on I-pad. Miracle cream for aging skin. Used Kathie Lee Gifford’s name and photo as being her company. I ordered a "sample size" and paid $4.95. Product arrived and after a week-no visible results. I received another order in the mail and called company to let them know to cancel further shipments and then I find out they have charged my card $66.35 and $53.97. I asked them to re-apply those amounts to my debit card and they said they don’t do that and I cant even send this new order back to warehouse because they will not accept it. I explained the package has not even been opened but she said they don’t give or except returns. I am sure that Kathie Lee would be appalled if she knew this was going on in her name. I am retired on a VERY fixed income and can’t afford these charges and I have learned my lesson as to buying on-line. Food will have to take a back burner to this "miracle cream" this month.
Victim Location 11235
Type of a scam Online Purchase
Skimming Yahoo news online on 7/23/18, I saw an ad for skin cream endorsed by Kathy Lee Gifford, with supporting comments from Barbara Walters and Ellen DeGeneres. I clicked on the ad and decided to try a sample of the facial cream called Repair and Release Cream for $4.95 from the online company Radiant Revive. When I went to purchase the item, the website jumped to add a Bright Eyes Serum ($4.90) and express shipping, bringing the total to $12 and change. I received immediate email confirmation of both purchases and was notified a day or two later when the items were shipped. Upon receipt of the items, I had to use a magnifying glass to read the ingredients. I did not use the products because I felt the website "forced" me to purchase an item I did not want and added express shipping; I also did not like the fact that the ingredients were so difficult to read. On August 6, I received an email notifying me I should expect a shipment of the facial cream costing $89; a similar email came in on August 7 about the eye serum shipment costing $88. I immediately called the company and was told I had 14 days in which to cancel after receiving the trial products. I would have done this if I had ever seen anything to this effect on the website. I informed the person at Radiant Revive that this was a scam and that I was reporting the company to the ScamPulse.com; I also said that I was calling my credit card company, Chase VISA to stop payment. Chase followed up immediately and put a block on all future charges from the company and sent me to their disputes agent who spoke with me on three occasions about the problem. Following my call to the company, I received two emails a day or two later indicating that my subscription was cancelled and no current or future charges would be incurred. Radiant Revive has false advertising and uses a website scam to get people to use its products. This company should be shut down immediately to protect consumers.
Victim Location 27540
Total money lost $89
Type of a scam Online Purchase
This company offers a free trial of product online and on social media when you do it they charge the card that you give for the free trial shipping fee only that was part of the offer, instead they charge you monthly full price for their product and will continue to charge unless you call and cancel which took an hour to finally get a person on the line. TOTAL CRIMINALS THESE PEOPLE NEED TO BE STOPPED.
Victim Location 23059
Type of a scam Online Purchase
I ordered 2 creams from Radiant Revive on July 2nd, 2018. Once I received the product, I called them to cancel my account. The customer representative told me I would be charged a restocking fee if I canceled before August 16, 2018. But my card was charged twice for $90 on July 18 and July 19th. I called them again and First they said they can only refund me 25% of the charges. Then finally after talking to the manager, they told me they will give me a full refund and will cancel my account. But again I was charged $90 today, August 6th. I have called them multiple times so far. Every time I have called they have given me different information. I just want to warn them that this is a fraud company who keeps on charging without any authorization.
Victim Location 77002
Total money lost $211.95
Type of a scam Online Purchase
This organization is a scam. They advertise through marketing advertisement for a sample product costing 4.95. NOWHERE on the marketing or anywhere during the checkout process for the sample (I reviewed it carefully) does it say that you are enrolled in a monthly automatic charge for the product. Nor does it tell you that part of the charge is to charge you a monthly charge of 4.95 for discounts elsewhere. (I have no idea nor was I ever provided information for what these "discounts" encompass. Even their website does not mention this charge or what the discounts are. Tried repeatedly to reach someone on their 800 number and could never get through. When someone finally did call me – I was told that I agreed to this when I accepted the sample. I verified that nowhere on the site I used was there anything mentioning a monthly subscription.
Also just to mention – the product is worthless!!!!!! Absolute garbage.
AVOID AVOID AVOID. This site and product should be shut down and everyone they ripped off should be refunded in full.
Victim Location 79106
Type of a scam Online Purchase
Radiant Revive Skin Care promoted by Lara Spencer of ABC. Scammers are using her
Name ,etc to defraud. Offer is free trial only! Then begin billing credit card in 14 days with full charge of a monthly product. Spencer is now warning about this fraud.
There was nothing on the original site (the Scam Website) to subscribe or to Decline to subscribe. No information about Privacy or Terms or Agreements.
Victim Location 27235
Total money lost $360
Type of a scam Online Purchase
Many others have had a similar experience, so I won’t go into detail. I replied online to what was offered as a FREE trial sample of a skincare product. When I received the package, it was not a sample but the product itself. There was no information about the terms of the free trial, and that I would be billed full price (about $90) for each of the two products if I didn’t respond back within 14 days of the offer to cancel. This, apparently, was in the "fine" print of terms and conditions. I never saw ANY terms and conditions when I elected to the free trial. When I saw these charges on my credit card, I called the customer service number and was told I could NOT return the products for a refund. (I never used the products and still have the original package in which they came.) Then yesterday the mailman delivered two boxes. I have not opened them. I called back customer service and was told I am in a "subscription service" and cannot return these products as well. I did CANCEL any further deliveries, but they would not refund my money for this delivery. I have called my credit card company. They say they can’t do anything to refund these charges. I now have two cancellation numbers, so hopefully I will not be charged for any future products. The advertising using celebrities as endorsers is fake. They use this tactic to get you to receive the free trial product. Customer service has sent me to several websites which don’t work. One had the line item FORBIDDEN. This is definitely a scam. I want this company shut down so others are not taken advantage of. I am also contacting the NC Department t of Justice.
Victim Location 96740
Total money lost $178.42
Type of a scam Online Purchase
I sent for a free sample of Radiant Revive anti-age cream and the bright eyes serum. I was only to be charged for shipping. They made unauthorized charges of $89.95 for the anti age cream and $88.47 for the eye serum. I would like a refund of these charges.
Victim Location 90291
Total money lost $44
Type of a scam Online Purchase
On July 4, 2018 I saw an ad for Radiant Revive face cream that looked promising. They advertised a free trial sample. I signed up for the free trial for a face cream and eye cream sample and paid for the shipping using my credit card and not knowing that I needed to cancel my account with them within 14 days or else they would continue to bill my credit card for ongoing shipments.
The ongoing charges information is NOT posted clearly on the website. On July 19,2018 my credit card statement showed charges for $176 for these two products. I called their customer service number and a representative there went through 3 offers of refunds – first a standard 35% refund offer, then his "employee discount" 50% refund offer and finally getting "supervisor approval" for a 75% refund offer. Looking at their Facebook page I see that this is their standard bait and switch process. I agreed to the 75% refund and will be filing a dispute for the remaining amount with my credit card company. This is not a free trial and while I did not read carefully enough, the company should be forced to clearly post in large type that ongoing charges will begin in 14 days. Since they are holding our credit card numbers hostage Radiant Revive is essentially banking on collecting their 25% of the original phony charge.
Victim Location 78654
Total money lost $179.42
Type of a scam Online Purchase
THIS IS A SCAM. still active right now. Do not sucker on Celebrity adds!
On June 7, 2018 I responded to an online add for a free sample of face cream. Only pay $4.90 shipping. So I ordered it for my wife. When I began paying for it another free sample item had been added, an eye cream. $4.95 Shipping. So I thought OK, why not. It’s only a few dollars. (They billed an additional $2.49 on that date. Reason unknown.) On 6/21, fourteen days later, I was billed $89.95 and the next day an additional $88.47. Apparently They had split my request for two free samples into two separate and continuing orders for each product. Unfortunately I have paid my credit card bill. On a call to their customer service number I was informed of the the terms of my order required that I had to cancel my account within 14 days to prevent the company from continuing to ship and bill products. Ms Williams advised me that Returns for credit are not allowed, per company policy. I had not seen or been informed of this policy. I did not open an account with Radiant Revive, I had merely ordered two free samples of cosmetics.
Victim Location 43119
Type of a scam Online Purchase
I had THOUGHT that I was getting a free trial and just paying shipping. They then took almost $90.00 ($89.95) out of my account. I called and told them that I did NOT approve this. After many offers from them and threats of not getting my money back if I went through the dispute. I stupidly desperately accepted the 75% off! I am however going to the BBB and filing a complaint!!! Do not buy from Radiant Revive they are thieves and they are snakes that prey on unknowing customers.
Victim Location 93292
Total money lost $624
Type of a scam Online Purchase
While surfing the net, I can across an ad for Radiant Revive Bright Eyes serum. It offered a sample for only $4.95. I read the ad, seemed interesting and so I ordered it. It did request my credit card number so that they could bill for the product and shipping. After some time, I received a plain brown box with no name, only a street address and city and State. I opened it and found a small container of of the Bright Eyes serum. That night, I tried it. It was yucky! Glad I didn’t pay more that $5.00 for it. Then, about a month later, I received another brown box and this one contained the Bright Eyes serum and then another brown box from the same address. This one contained Bright eyes serum. Shortly afterwards, my husband and I went on vacation. When we got home, there were 2 more boxes. In all, I received 6 boxes, each containing one item with a separate jar, invoice and shipping charge. I was charged $89.95 each for 3 boxes and $88.47 each for 4 boxes. I visited BBB, filed out a form and then contacted my bank. My bank took the information and opened a dispute. The bank has now said the dispute is resolved and has credited my account for $623.73. My bank has taken the hit for this scam.
I contacted Radiant Revel 4 times. Three times by phone (and the number is hard to find) and once by email. I had absolutely no success in returning the product. When I asked one of the customer service reps about returning the products, she just laughed and said. "we don’t do that". However, buried in their "contract" was information about how to return the product. But she would not give me a return number or acknowledge that I could return it.
Victim Location 73160
Total money lost $89.95
Type of a scam Online Purchase
Radiant Revive charged $89.95 to my debit card 2 weeks after charging me $4.95 for the "free product, just pay shipping". No where on the site did it talk about a recurring charge or after the trial there would be any charges. Have tried finding the original ad but it has been removed. I have contested this charge on my account.
Victim Location 32566
Total money lost $375
Type of a scam Online Purchase
Will not issue refunds or accept returns. Have taken $800 from me and will not refund any of it. Extremely poor and shady business practice with no care nor concern from anyone there.
Victim Location 19335
Total money lost $360
Type of a scam Online Purchase
Radiant Revive is a line of products that is sponsored by Lara Spenser formerly from Good Morning America. Radiant Revive offered 2 products for a marketing move, no charge for the product, but a small charge for shipping and handling. I ordered the trial sample. I received the trial product a week or two later. Didn’t think anything more about it. In June, we had four (4) charges of $89.00 (approx) in a row from them. I called their customer service number as soon as I saw the charges. I was told by a customer service rep that I was charged for the original product because they have a policy of taking a credit card and doing recurring charges unless you call them within the first 2 weeks after the order is placed and terminate the order. This was apparently in some "fine print" somewhere that I did not see, so she told me that it was my fault. I told her I did not want the product and I wanted my money back. She refused to return the $360.00 they took from my account. I only received one set of products from this scam company but they charged me full price for the initial sample and never received the second set of products that they were supposedly charging me for – again. She would not let me speak with her supervisor. I had to argue with her to close out the account. She had the gall to say she would give me some kind of discount for future purchases — what!! I contacted the bank immediately to stop any further payments to this company. I am a careful shopper on-line. I read everything. I did not agree to anything when I ordered this and would not have ordered it if I thought there was any possibility of recurring charges. This is a very questionable business at best.
Victim Location 37086
Total money lost $90
Type of a scam Online Purchase
Do not purchase anything from radiant Revive. This company is misleading and will automatically charge your bank account for additional products then not give you a refund. I lost $90 on one ounce of face cream!
Victim Location 48381
Total money lost $180
Type of a scam Online Purchase
This is such a scam. They use celebs to get you hooked. They SAY you have 14 days to stop the charge of full price products. It is very ambiguous if at all clear that you have only 14 days and when does that date start. They say you are ordering only samples.
Victim Location 63645
Total money lost $360
Type of a scam Online Purchase
My mother ordered this product which advertised the first shipment for shipping cost only. NO WHERE in the ordering process was the terms and conditions listed that stated they would continue to send products as a subscription type order. We have called the company NUMEROUS times and attempted to cancel/credit the product but they continue to say the terms and conditions are clearly stated. THEY ARE NOT clear. Her credit card continues to be charged. Please shut this company down and file a lawsuit. They are not clear and continue to state they are ScamPulse.com approved.
Victim Location 98290
Total money lost $85
Type of a scam Online Purchase
The offer of "free" trial is deceptive. One must pay postage. Then the opportunity to cancel future automatic shipments and payments can only be made with a phone call. An email attempt to do so only generated a "please call customer service" response with a phone number listed. But there was no statement about cancellation being "required" over the phone. When I did call after getting an unwanted delivery of product, the rep gave me the run around about my not being able to cancel the payment and kept offering more and more of a discount to elicit an agreement to pay something. Unfortunately, I agreed to a 75% discount but have learned that her information was not correct, and I may have made attempts to work with credit card company null and void. This is a scam to get you started on a product that is not better than off the shelf face creams and then suck you into repeat payments; when you try to cancel, they make it difficult and ultimately are deceptive about your rights to stop credit card payments.
Victim Location 73072
Total money lost $44.97
Type of a scam Online Purchase
Radiant Revive offers a free trial of their products by only paying shipping. What you neglect to find hidden is the part where the trial is only 14 days (4 for shipping and 10 for use) and the product you received is the actual full price item. If you don’t cancel within the 14 days you get automatically charged the full price on the credit card submitted. They will not refund. However I did finally finagle a 50% refund to which I am still waiting to see if it happens. The product didn’t work for me and I told them it broke me out. I was told that was how it worked, making your skin worse by breaking it down and then it would get better. I have never heard of a product making your skin worse and then it would get better. Do not purchase from Radiant Revive unless you read the entire fine print and find a number to or address to contact if you choose to cancel a subscription that you didn’t know was happening till you receive a charge on your credit card. Make sure if you send a letter within the time frame that you do so with a receipt of delivery request.
Victim Location 37375
Total money lost $180
Type of a scam Online Purchase
Product "to arrive in 3-5 days," but it took about 2 weeks. You had to cancel within two weeks (when you hadn’t even tried the product) or be subject to their monthly subscription. Terms and Conditions said monthly billings would occur for a subscription to the product, yet they billed every two weeks. Multiple attempts to contact them were dead ends. They said they had no record of my order and therefore couldn’t cancel it—yet they kept billing me. Customer Service contacts on email and by phone were useless. I was told to "call my bank." When I try to go back to their website, it gets diverted to a different site.
Victim Location 78016
Total money lost $180
Type of a scam Online Purchase
I am very disappointed with Radiant Revive. This product is nothing what it claims to be. I tried contacting them at the 844-592-6410 phone number to cancel future orders like it says to do and the representative on the other end said they were not Radiant Revive. She said I was given the wrong number and that I was not the only one. She suggested I call my bank and get the number from them. The number on my bank account was 855-633-0203. I called and waited for an hour and a half and no one ever came on the line. I then sent them an email a couple of days later. Later that day I had a second charge pending for this product I didn’t want. I just called again and waited 3 hours and still no answer. How is this company being allowed to continue scamming people ? From providing a false number to begin with to another number they are not answering. I wish I would have read up on the reviews before deciding to try this product. I can only hope that potential radiant revive victims read my post before it’s too late.
Victim Location 96704
Total money lost $190
Type of a scam Online Purchase
RADIANT REVIVE CREAM. TOTAL SCAM. FRAUDULENT ADVERTISING. WILL NOT REFUND EVEN THOUGH THEY SENT ME A CONFIRMATION # AND STATEMENT THEY WOULD CREDIT MY CREDIT CARD FOR RETURNED AND/OR PREVIOUSLY CANCELLED ORDERS. IN THE END THEY OFFER PARTIAL REFUNDS AT INCREASING AMOUNTS WHEN YOU SAY NO, "I WANT A FULL CREDIT TO MY CARD". AFTER THAT THEY SAY YOU HAVE TO DISPUTE WITH YOUR FINANCIAL INSTITUTION, KNOWING FULL WELL THAT FINANCIAL INSTITUTIONS DO NOT PERUSE SMALL CLAIMS AS IT IS NOT COST EFFECTIVE FOR THEM. SO, THE COMPANY ENDS UP GETTING THEIR MONEY. WHAT A SCAM. I DIDN’T EVEN TRY THE PRODUCT AS THEIR BUSINESS WAS SO SHADY I WAS AFRAID TO.
Victim Location 85207
Total money lost $200
Type of a scam Online Purchase
I purchased the Free trial offer for eye serum and release cream because the advertisement said "As seen on Shark Tank". Paid $4.95 each and as soon as you accept this charge, you begin to get charged for the two FREE trail offers. In my case $88.47 and 88.98 for first delivery. I got nothing in the shipment to say cancel if you don’t want the item. I called my bank right away. I am still waiting to get credit for the charges. I had to cancel my card to assure that I would not be charged again. I called the company but was left on hold for 30 minutes and finally hung up. Cheats, scams!
Victim Location 12524
Total money lost $123
Type of a scam Online Purchase
Free trial offer for eye serum and release cream. Paid $4.95 each and as soon as you accept this charge, you begin to get charged for the two FREE trail offers. In my case $88.47 for first delivery and then these charge continue until you see your bill. I got nothing in the shipment to say cancel if you don’t want the item, I spent two hours on the phone yesterday with my credit card company and Radiant Representatives. I got one charge cancelled but still have to pay over $100. The Representative assured me, I can complain all I want but this is how the company works. Cheats, scams! She also said it can’t be disputed through the ScamPulse.com because it is my fault I didn’t cancel quicker!
Victim Location 65721
Total money lost $89.95
Type of a scam Credit Cards
I ordered the Trial offer for 4.95. Received 12/08/2017. I did not see any instructions in the order. I did go on their web site, and found to cancel future orders, to write the at 2618 Battleground Ave, Sta #197, Greensboro, NC 27408, which I did on 12/10/2017,
they will not acknowledge receipt of letter, as I did not send, return receipt requested. I was charged on 12/21/2017, $89.95, which I never received, but the company refuses to refund the charge to my C C. Can you help
Victim Location 80917
Total money lost $177
Type of a scam Online Purchase
I saw the Shark Tank story on the product and was intrigued. I put in all my contact info because it was supposed to be a free trial (as advertised). When it got to the point to input credit card info (for shipping and handling, I closed down the page to do more research the next day.
Then the next day, while out running errands, I received a phone call from Radiant Revive asking whether I would like to complete my purchase. I asked what the credit card info was for and she said it was just for the $5 shipping and handling of the free trial. I was surprised when there were two $5 charges (one for the face cream and one for the eye cream as that was NOT specified. Since, it was still just $10 for approximately $175 worth of product to try out, I let it go. I assumed it was a new company standing by their awesome produand willing to put out some freebies because the we’re certain of return customers. It all sounded easy breezy and she said if I loved how my skin was after trying it out, to let them know and order more.
Well, I will not be ordering more! Rather than contacting them as it was implied, I was surprised with two $89 charges on my card without my consent or knowledge. And when I called…it was not for an auto-shipment of any kind…it was for the supposed "free trial"!! There is nothing free about it!
I asked for my name and card information to be removed from their system immediately. They tried to divert my attention to whether the products we working for me or not, how many environmental factors they protect against, whether I’d want 50% off my next shipment, then offered 75% off my next shipment when I wasn’t budging. These people are a joke! I told them irregardless of how it works, NOTHING makes up for their poor business practices and lack of informing their customers. I have my cancellation number written down and will be tracking their use of my information VERY closely. Buyer beware!!
Victim Location 95822
Total money lost $408
Type of a scam Online Purchase
I saw an ad on Facebook with Rachel Ray promoting this new eye and facial cream. I had never ordered online like this before, with a product and company I had never heard of, but I took a chance and ordered the free trial of both products. The company gives you a 30 day supply of each; eye serum and facial cream. If you don’t like it, you have 14 days to return it and receive a partial refund, and to cancel any future orders. My total charge at that time was $12.34. ($4.95+4.90+2.49). On 9/28/2017, product was deducted from my checking account. I had not even received my order yet. Received order on 10/3/2017. On 10/12/17 & 10/13/17, they deducted $89.95 & $88.47 from my checking. I called customer service asking why all this money was coming out of my checking, and that I wanted to cancel and couldn’t afford the product and that I didn’t like it anyway. The person on the phone said they DO NOT give refunds, and because I cancelled too late I would have to pay full price. I tried to find something in writing to see if she was right, but I couldn’t. When I told her that, she laughed and said, "We are a paperless company and you should have read it the first time". Well, I made the mistake of assuming she cancelled me that day. On 10/30/17, I received another package in the mail with the same products. I did not open it and immediately checked my bank account. They took another $183.37 from me. ($4.95+89.95+88.47). I immediately called customer service and explained that I had already cancelled back on 10/13/17. I told them I had received another package from them and I wanted to return it for a full refund. She said she had no knowledge of me cancelling at any time. All she kept saying was NO REFUNDS. I started to get emotional and told her I was on a fixed income and could not afford this. So far I was out over $300.00. I explained the package was still sealed, I had not opened it. She just kept saying NO REFUND. She didn’t even offer me a solution of any kind. I told her I would never use it, and she said "Oh well". I asked her how does it feel to rip off people? She hung up on me and I have never received any refund. They are still taking $4.95 out of my checking every month? Why? I’ve tried to call and have been put on hold. This company, if that’s what you want to call it, needs to be shut down.
Victim Location 99516
Total money lost $534
Type of a scam Online Purchase
Ordered trial of Radiant Revive Repair & Release cream and Radian Revive Eye Serum on February 5, 2018. The trial amount for each was $1 + shipping. Those charges show up in my account as $4.90 and $4.95. I received Order Confirmation emails for each of those, although the order confirmation does not have any information at all on it about the length of the trial, the fact that you need to cancel or you’ll be charged in full, how much the charge will be, etc. The order confirmation just says "Repair & Release Cream".
Received my trials and didn’t think anything of it. On April 9, 2018 I had a Radiant Revive package in the mail with Repair & Release cream. I thought it was odd because I hadn’t received any other communication from them at all except for those 2 order confirmations on 2/5. The packing slip doesn’t have any type of cost on it, just the name of product and quantity. Decided to check my bank account and I have the 2 full charges for the cream and serum exactly 14 days after the trial order ($88.47 and $89.95). Then I have $89.95 on 3/10, $88.47 on 3/12, $89.95 on 4/5, and $88.47 on 4/6. I never received anything in the mail for the 3/10 and 3/12, or else I would’ve noticed something was off. I received one thing in the mail from the 4/5 order. Nothing from the 4/6.
There are no order confirmations for these and no warnings. Companies like Rodan & Fields send you an email notice days before sending your subscription to give you the choice to cancel your order. You can go into your account at any time and make changes. This isn’t the case with this company. There’s no account to log into, if you email their support email account you receive an auto-reply telling you to call 855-633-0203, and when you call THAT number you’re on hold indefinitely. I never was able to get anyone to answer a call or respond to an email.
I’ve called my credit card company and they explained that canceling my card most likely will not help because if it’s with the same company in the same name, Radiant Revive will most likely be able to charge to that card, as well. They’re trying to dispute the charges for all the times I was charged and didn’t receive anything. I’m returning the one package I did receive and asking for a refund and a cancellation of my account since I can’t ask anyone personally to cancel. My bank is going to dispute ALL future charges from this company.
Victim Location 19952
Total money lost $22.49
Type of a scam Online Purchase
I saw an ad on Facebook for a trial offer of Radiant Revive face and eye cream. The offer stated $4.90 and $4.95 for the trial offer. I made the purchase after reading the terms and conditions and felt safe with placing the order as it states that if you are not satisfied you have 14 days to cancel and you will not be charged for any additional product. I tried the product but it irritated my skin so I cancelled per their terms and conditions by sending the required email within the 14 days. I received the product on 3/27/18 and cancelled it on 3/29/18. On 4/4/18 I was charged $89.95 even though I cancelled. When I called to inquire as to why this amount was charged to my credit card even though I had cancelled within the 14 days she told me I needed to call not email.
This is their cancellation policy: If for any reason you do not find that the product is right for you, you may call our Customer Service center at 1-855-633-0203 to process a written cancellation, or simply send an email with the written subject heading "Cancellation", to [email protected]
I have 8 emails back and forth with this company. Instead of refunding the $89.95 the offered to refund $67.46. I accepted as I was afraid I wouldn’t get anything. This company needs to update their terms and conditions because this statement is false and misleading. I will never trust another offer such as this, lesson learned.
Victim Location 61073
Total money lost $89
Type of a scam Online Purchase
This company has mislead many customers including myself. There was a Facebook ad that allowed me to pay just for shipping for a sample of both the eye cream and moisturizer ($4.95) each. Two weeks later I saw a charge of $88.00 and $89.00 charged to my account. I called my bank to put a stop to the charges, however, they said I needed to contact radiant revive for this matter. I called to them explaining I did not know that this would charge me and that I did not even like the product and I would send it back. She said that I could not do that and she stated It was in the "terms and conditions." Nowhere did I see this at time of purchase; it was hidden and completely deceptive and misleading. I never even received an email about this or anything in the packing slip about canceling/terms and conditions. I said I was going to report them to the BBB at which time she offered 35% off and I was very discouraged and did not take that offer at the time. I said I wanted to speak to a manager. She said she was a manager. So I asked for the owner and all she gave me was an email address. That did not help at as it just said to contact the phone number I already had. I did my own research and found that many other people were scammed. I looked and saw that they are not BBB accredited and she blatantly lied about this on the phone earlier saying they are BBB accredited. I called the company again as there was an initial charge of $2.95 as well, which I was confused about and after reading other reviews it was for some rewards program I had no clue I signed up for either. After speaking with them again to cancel this as well, she said as long as I hadn’t reported the to BBB or AG of North Carolina she could offer me 50% but that was the most they could do. I had to take the time to close my debit card to get a new one as I had seen that other people were being charged even after canceling. Anyway, I did receive my 50% refund today, but by know means am I happy as I am still out $89. This company is a fraud and out for money. They should be shut down immediately!
Victim Location 94588
Total money lost $420
Type of a scam Online Purchase
Skin Care Free Trial Scams.
I’ve been scammed by a free trial for a wrinkle cream by (what they call themselves now) "Radiant Revive ".
It was an ad with the product description and a button: "Order Now" risk free, free trial only pay shipping cost of $4.95 x 2 for two types of cream. So I was dumb enough to "order" the samples and "signed up" myself (how I’ve discovered later) for a monthly supply of a "wonderful anti wrinkle product" for $200 a month (!) Obviously I didn’t receive no terms and conditions, no cancellation policy and NO SAMPLES (just full sized product for $210). I’ve realized it when saw multiple charges on my credit card : $4.95, $4.95, $2 (expedite shipping!) $98.99 and $89.99 plus same set of charges which were pending!!!! I immediately filed fraud dispute with my bank and asked to cancel pending charges, but unsuccessful, I was told that scammer sent them proofs with my authorization for those illegal charges, but bank didn’t show those proofs to me. And they are not able to stop charges by customer request (!??). So, by clicking suspicious ad I let scammers to steal my credit card, my bank refused to help (at least to stop pending charges of $210) and I end up paying for my "online shopping experience" $420.
Victim Location 60527
Total money lost $180
Type of a scam Online Purchase
Radiant Revive – False Advertising.
They have you sign up for a "free trial" but do not tell you they are sending a FULL size product and that your trial period starts from day of order not day of receipt. Once you receive your "trial" there is no receipt in the box telling you the terms of your purchase nor is there any contact information for Radiant Revive. I only purchased Repair/Rejuvenate Cream. When I clicked payment, the Bright Eye Serum and expedited charges also appeared. I was charged $4.95 each plus 2.95 for expedite. I did not see the 14 day policy anywhere—and 30 days later I was charged $88.47, 89.95 and in addition a "My Rewards" promotion for $4.95. I cancelled everything immediately. However, I only received a refund for the My Rewards charge of $4.95. NEVER had this experience online with any other company. Their cancellation policies should be clearly stated up front to avoid this many complaints to BBB. They also are using Shark Tank in their ad–and using Shark Tank to market their product should not be done if they continue this style of false advertising their policies. Very disappointed in lack of response to their customers.
Victim Location 92646
Type of a scam Online Purchase
They advertise these miracle products endorsed by the hit show SHARK TANK. The offer is full size products for shipping cost only. I was careful not to sign up for an ongoing subscription but was billed the full price for each of the two products just two weeks after ordering at $88.47, $89.95 and a rewards points account for $2.49 per month. I called their customer service # and they said I agreed to this. Although the products were unopened I was told I couldn’t return them! The customer service rep offered a 25% refund, then 50%, then 75% at which I insisted a full 100% refund. I told her I would dispute these charges through my bank if she didn’t honor my request. I’m told it will take 5-7 days to see the refund. If I don’t see the full refund I will be contacting my bank. DO NOT BE FOOLED BY CELEBRITY ENDORSEMENTS UNLESS THEY ARE ACTUALLY HOLDING THE PRODUCT AND MENTIONING IT BY NAME.
Victim Location 60120
Total money lost $57
Type of a scam Online Purchase
Ordered a trial of a product for $4.90: got stung with $2.49 mailing (my error): Apparently you were automatically signed up for an ongoing receipt of this product: there was a 14 day period where I could have cancelled: I am 78 yrs old…did not see that…got the second order and realized it was $88!!!!! I called immediately to cancel: who pays $88 for "cold cream??????" I was told…."too bad…you signed up.."
I was not opposed to paying a reasonable charge for the second shipment…but $88?????
Watch out people…..spend a day or two reading ALL of the "conditions" I got a small refund.
Victim Location 45150
Total money lost $175
Type of a scam Online Purchase
Hello, there was an advertisement on Facebook About the face cream. I looked at the page for any extra charges. They keep them hidden. I got scammed before so I was hesitate. There was nothing about extra charge if you don’t cancel within 2 weeks. Of course in 2 weeks i was charged $89.00 & 86.00. I contacted my bank to dispute the charges. They said they would contact Radiant Revive. They gave my money back. My bank is ***. I was checking on the phone how much I could charge. Imagine my surprise I was over limit. I got the bill saw I was charged again. They told us we lost the dispute. They would not return The money. I was surprised my bank sided with a scam. There is a lot of people scammed with this. Please help me with this
Victim Location 33541
Total money lost $285
Type of a scam Online Purchase
Received website and checked info. It said that it was supported by all the investors on the show “shark tank”. Upon reading information, (including small print) I decided to try the trial and just pay the shipping. It never said the items would be shipped separately thus two shipping charges and an additional $2.49 for who knows what. It says it takes 30 to 90 days to see results but after 14 days they charge you full price for the “trial" you were only supposed to pay shipping for. If you don’t cancel they automatically change you to an auto ship and charge you again before you even receive the product. You can’t refuse it and get a refund (according to Sonya) because they have a “no return policy”. I had told the company I wanted these stopped but because there was no phone number I had to send an email through their website and have no proof I did. I got a number from my bank statement, talked with Sonya who said I couldn’t talk to a manager because she could handle the call. She offered a 35% refund on last shipment and then finally a 50% refund on last shipment. I did notice that when you go to the radiant revive site and push trial you now get what appears to be the same product now called “Barely There” out of Cuyahoga Falls, OH.
Victim Location 15068
Total money lost $160
Type of a scam Online Purchase
Radiant Revive offers a free trial period for their wrinkle and eye creams. When you receive the product there is no information, no receipt, no contract or contact information. The products are full size they are not trials. You are only given 14 days for the trial which starts at date of order not from when you receive the product so you don’t get very long to try it. After 30 days I received a $79 charge on my credit card. I called to cancel and asked to prevent further shipments but they said they could not stop the next shipment so the very next day I received another charge for $79. I tried to "Return to Sender" through the Post Office but Radiant Revive does not include their name on the return address of their shipments so you cannot do a return to sender. Once again in the second shipment there was no receipt, no contact information.
They are very rude on the phone and will offer 20%, 35%, 50% then 75% off to keep you on the mailing list. They refuse to accept returns of unopened items even if the shipping box has not been opened. I fell for the scam partly because they are using Shark Tank in their ad and I have always trusted Shark Tank, my bad. I have never felt so betrayed. Yes I joined the contract when I first bought the product but it feels as though they are blatantly trying to keep you from knowing your contract terms as they provide no email or written information and no return address on their products.
Victim Location 96002
Total money lost $180
Type of a scam Online Purchase
I responded to a "receive a free no obligation sample" advertisement only to find out that I would be charged $4.95 for shipping – which I accepted. Then less than two weeks later I was charged two separate charges of over $80 each for those "sample" products. Although when I called them, they said I was not shipped sample products, but the full containers and that I had agreed to a 14 day trial which started the day I ordered them. I called them about the charges two days after the 14 day period was up and they refuse to give me a refund. I didn’t see anything in the add that I responded to about a 14-day trial, or that I would be charged for anything other than shipping of the sample. This company is a rip off – the advertising is false, the customer service stinks. Even if I had mistakenly committed to something, you’d think that calling within two days of the 14-day trial period, they’d refund my money just out of professionalism and courtesy.
Victim Location 32578
Total money lost $89.95
Type of a scam Online Purchase
Company charged 89.95 to my account for unauthorized product. Did not order or receive product
Victim Location 85615
Total money lost $200
Type of a scam Online Purchase
I came across radiant revive online providing a trial product that was "seen on shark tank". The trial is face cream. I accepted trial before I realized it they included eye serum for additional shipping cost. I was out 4.95 and realized this was a scam. I found a contact site at http://radiantrevives.net/ and filled out a form e-mail telling them not to send or charge me for additional product. I have now been charged approx 200.00 for that supposed "trial" offer. I can find no evidence that they were on "shark tank" with this product and they will not refund my money because they say that I should have contacted [email protected] which is an address printed on the product label in extremely small print. I spoke to the customer support and they would not budge on a refund.
Victim Location 48124
Total money lost $89.95
Type of a scam Online Purchase
Today, my debit card account was charged $89.95 by Radiant Revive as part of a "skin care cream subscription" that I did not approve of. On March 1 I came across a link on Pinterest that appeared to be a blog post with beauty tips targeted toward women in my age group. Following the link I was directed to a website about this new skin care cream Radiant Revive wrinkle release cream that was discovered on Shark Tank and had rave reviews by celebrities such as Oprah, Ellen DeGeneres, Megan Mullally, and Sandra Bullock, and shows dramatic before and after photos. If you search this company now, I found the identical ad, but they have already changed their company name/brand to Glamor Gold, among other names. When I ordered the product, it advertised that this product could be mine for only $4.95, the cost of shipping per product, and there was no other cost. When I entered in my card information to process the transaction, there was no information about subscribing to a recurring monthly delivery. I am leery of these scams usually, so I made sure to read the fine print that was available on the website checkout. Absolutely nothing stated that I was agreeing to be charged $89.95 monthly, per product, and I ordered both the wrinkle and eye creams. When I called the company today to dispute this transaction, the customer service rep was polite at first but very condescending and blamed me for negligence in disputing my claim. She states that I had 14 days from ordering the product to discontinue the subscription, which neither the website nor the confirmation emails stated that I had to comply with, or I would be held responsible to pay full price for what I believed to be a trial purchase that only was supposed to cost me shipping. The full retail price of this product is not disclosed on the site or in any of the follow up emails, there are no notifications that an auto debit is about to be removed from my account, and again, no fine print was to be found at check out, in a confirmation email, or on the shipping label received inside the package which did no more than state the contents of the box. There was no information about the return policy or anything. The only info you receive is the company address, email, and phone number on the product package in tiny print. I received this product almost a week later, and little known to me, already almost a week into my trial period. I began using it and it doesn’t appear to be having any effect. My plan was not to reorder any products. When I requested my money back for a product that I did not receive, the representative told me that my "free trial" was only a 14 day trial and not actually a sample, which was falsely advertised many times on the website. The representative refused to refund my payment, and repeatedly told me this was my fault for not reading the fine print at purchase, which was not clearly stated or visible like she claimed. After repeated requests for my money back, she finally agreed to refund 35% of my payment for a total of $31.48 and would not budge for anything more. She even told me that I was lucky to be getting such a great deal because I should have been charged an additional $89.95 for my eye cream trial, but they gave me a 2 for one offer, so I actually should have owed $179.90. I told her this was unacceptable and I’d be filing a dispute with the BBB, my credit union, and the credit card company. The rep then got very firm and rude, and she repeatedly told me that because I was at fault for being negligent, my credit card company will find me at fault and will penalize me with the full charge that they paid out to Radiant Revive, and their company would not be at any fault at all since I "clearly did not read the purchase agreement" (that was not made available at purchase.)
I told her I no longer wanted the product and I wanted an address to return to, and she stated that there was no return address since they can’t resell this product. I told her I was aware that it couldn’t be resold, but a reputable company will accept returns and will dispose of them appropriately. She stated that that was my responsibility to use up the rest of the product. I told her I was unhappy with it and I did not desire to do that, and she did not appear at all concerned. I requested that all product delivery be stopped and again my money returned. She cancelled my subscriptions, sent a confirmation email, but did not send any confirmation of my refund. We’ll see if I actually even get that. I went ahead and cancelled that card and have a new one coming, which is now going to cost me an additional $5.00 to replace.
Long story short, don’t fall for these online subscription scams. If it’s too good to be true, it probably is. "Free product trials" are not actually free, especially if they have a 14 day lifespan (7 days actual use.) Pay close attention to your bank/credit card statements. Watch for future auto charges from your account. Report these scams immediately…my bank attendant said they happen more often than you think.
Victim Location 60077
Total money lost $200
Type of a scam Online Purchase
This company had a pop-up ad that was misleading and did not include the terms and agreement they state were provided. They offer a skin care product which you pay shipping only. They do not include their phone number or any other contact information on their invoice. It turns out to be a 14 day trial, and after the trial period is over, they charged $90 to my credit card twice (as well as a couple $5 charges). When I called all they did was defend their terms/agreement and beat around the bush when I challenged them on misleading advertising. They also do not provide a money back guarantee. Total scam. Don’t fall for it!
Victim Location 37814
Total money lost $178.42
Type of a scam Online Purchase
I responded to a Facebook story about a wonderful new skin cream that was supposed to be cheaper that what is on market now. Two well know people were told to be involved with this product and a free sample was offered with a shipping cost of $10 or $11 (can’t remember actual cost.) I received the samples and put them away. At the first of March, I checked my credit card balance and was a $89.95 debit from this company. The next day, March 2, there was another debit from the same company for $88.47. I feel so stupid and unlearned to be used by a scammer. But it must be illegal and I am extremely upset!
Victim Location 70001
Type of a scam Online Purchase
I saw a Facebook ad for this product as a trial product. Thought I would give it a go. The trial offer was for $4.90 then another screen comes up for another product @ $4.95. Not much money – why not. Shipping was $2.49. This was purchased via an online site as referenced above.
This purchase was on 2/12. On 2/26, the company made two charges one for $89.98 and a 2nd for $88.47 on my card which were unauthorized to my knowledge. I called the number on the credit card statement 855-633-0203. Had to wait at least 5 minutes for an operator. They did give you the option of pressing 3 to have them call you back however I waited.
A very nice lady came on the phone. When I explained the program, she said that I have approved it when I ordered the first product. I told her that I did not authroize the product and that I wanted the charges reversed. She said the same thing again. I replied that if they would not reverse the charges, then I would have the bank reverse the charges and report it to the BBB as a scam. She said the same thing again. I said the same thing again.
We did this same routine one more time then she said she would speak with a supervisor. She came back on the line and said that her supervisor agreed to reserve the charges. I got her name and the cancellation numbers C348133 and C345328 and was told it would take 3 to 5 business days to come through.
I did not check them out thoroughly enough. There is no address on their website. When you received the product, there was no complete invoice and no address on the invoice. (In my case, the invoice was for $2 which was not an appropriate cost.) See attachment.
IF this happens to you, fight it. Call them at the number above – although they will probably change the number. Have your bank or credit card company reverse the charges as fraud. Don’t let them scam you for your hard earned money! from February 28, 2018
Follow-up on March 1, 2018
After I complained via phone and did get the company to say that they would cancel the charges, I received email notification that the items had been cancel lend on my credit card about 3 hours later. The next day, I checked my credit card and the cancellations had NOT been applied to my credit care.
Here is the email contents.
Order Number: Ordered on 02/24/2018 12:42am
Dear __________y,
This email is to inform you that we have refunded the amount of $88.47 back to your payment method originally used on order number 348133, which was originally purchased on 02/24/2018 12:42am for the total amount of $88.47.
If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our Customer Service team.
Problems with this email: 1) Time is wrong. I called at 3:30 p.m. on 2/28. The email time is 2/24/18 at 12:42 a.m. Four days prior to my phone call.
2) There are no details in the header except for the email address. No originating URL or Whosis number.
3) No mention of the credit card number even the last four digits or the type of card.
4) No mention of the phone call or the cancellation codes.
So I disputed the Mastercard charges as unauthorized and will receive a new card.
The email came from the above email address.
Victim Location 80020
Total money lost $180
Type of a scam Online Purchase
"free Sample" untrue! product came in the mail, then I see $180 out of my account, set to withdraw MONTHLY as a "membership"
When I called, there was absolutely no customer service ethic, FINE PRINT must call and cancel within 14 days…CANCEL? Cancel WHAT?
SCAM! DO NOT FOLLOW the links they are a trap!
I have not and will not get any reimbursement for this.
Victim Location 01880
Total money lost $4
Type of a scam Online Purchase
This ad was embedded in an article I was reading online. I didn’t realize it was a ‘sponsored ad’ or else I would’ve never clicked on it. The website was offering a limited time promotion on this wrinkle cream for only the cost of shipping & handling, $4.95. I took the bait and filled out my contact information along with a debit card number. After I completed the billing portion, I was told another product would be added to my order for an additional $4.90. I didn’t want this product and there was no easily identifiable option to decline. The next thing I knew, a different screen popped up that appeared to be a review summary, showing 2 items. There was no place for me to edit the order, all I could do was accept it. I didn’t accept it, I hit the back button on my browser. I thought if I started the process over again, I’d be able to modify my order for only the initial item. Once I entered my billing information again, a message appeared noting this credit card had already been utilized to place an order. I immediately shut the site down and then did some research to learn if this was a scam. I also called my bank and put a hold on the biling debit card. The next day, I canceled that debit card.
Between Friday, 2/1 and yesterday, 2/7, I received a total of 6 automated calls saying that my order had not been completed and that my items were waiting to ship and all I needed to do was return the call to finalize the order. I never called the number back and on Tues, 2/6, the merchandise arrived. If my order wasn’t completed, why was my bank account charged and the products shipped?
I found the original website after some digging, copied and pasted the terms/conditions into a Word document so that I could read everything carefully. That is when I discovered the trial of 14 days, the telephone number I could use for customer supprt & the criteria required to request a refund, exchange &/or return the products. I sent an e-mail to the support e-mail (as indicated in the terms & conditions) to formally request cancellation of the subscription and recived a reply asking me to call the customer support number.
I then called the number offered and the rep told me you can’t cancel the subscription via e-mail. (Strange) Then I was told if I wanted to return the items, it would cost me a $9.99 restocking fee, per item, BUT that if I called on the 13th day of the trial, those fees would by waived. I really don’t understand that practice. I don’t want these products at all now, for all the burden that’s been caused by unsavory sales methods, but I also don’t want to pay any more $$ on this either.
Also, in the terms and conditions, they NEVER disclose how much the items both are. I found out through various other reporting websites. I was able to get ahead of this but only for the simple fact that an additional item was tacked on to my order and I immediatly suspected some kind of scam was happening.
Victim Location 75124
Total money lost $102.24
Type of a scam Online Purchase
While I was on the internet and ad popped up saying this product was on Shark Tank and the Sharks endorsed their product. The product’s name is Radiant Revive, on the website it says to check out our product with a sample. Radiant Revive’s risk free trial can be snapped up to try the first bottle for just the cost of shipping up front. So the risk free trial lets you try before you buy. When I called to find out about the charge they told me they were sorry but they could not do anything about the charges because I agreed to a 14 day trial. If I didn’t like it I needed to call and tell them to cancel the order with in the 14 days. I didn’t see that on the website and when I tried to check this out to see what I agreed to I can’t get on the website. I cannot wear the product, it peels off, I have to take a wash cloth and wipe it off before I can get my base make-up on my face. I told them I just couldn’t wear it, they said, they knew how I felt, they were sorry and could they offer me more products and not charge me make up for problem? I said no because I can’t wear your product. I talked to two supervisors and they couldn’t offer a refund and they didn’t care if I couldn’t wear the product. They wouldn’t let me return the product, they don’t take make-up back. I thought I would be able to return the product when I purchased it. They have on the website it is sample bottles, but when you call to cancel the order they said it was a 30 day supply and it was mine.
Victim Location 38133
Total money lost $188.32
Type of a scam Online Purchase
I am filing a complaint against Radiant Revive (also doing business as ZilaDerm and multiple other names).
On the Internet, the product advertises as Radiant Revive–but in more recent ads has been "renamed" ZilaDerm. The company requires payment of "shipping only" for trial size cosmetic products. Before purchasing, I read to make sure there were to be no monthly recurring charges where they would automatically send the product and keep charging my credit card. I did not see anything of the sort, so I went ahead and ordered two Radiant Revive products (facial cream and eye cream) at $4.99 (this figure might be off a few pennies–might be $4.50) shipping each on November 12, 2017.
I received full-sized products in a timely fashion. There was no mention of possible further charges on the packing slip and absolutely NO COMPANY INFORMATION (name, phone number, address, etc.)
I became suspicious and started doing more research on the internet. After reading Radiant Review complaints on Ripoff Report, I
immediately emailed "customer service" at Radiant Revive, telling them that there were public records of the company billing customers "after the fact" for this product and that if I received additional billing, I would file a formal complaint with my State Attorney General. I offered to return the product (which I have NOT used). I heard nothing from the company regarding this email, and was therefore unable to return the product, since I had no address to return it to!
My husband then called our credit card company and they agreed not to let Radiant Revive place further billings on my card. However, Radiant Review had already charged me $89.95 and has subsequently charged me for $88.47 AFTER the credit card company assurances that they would "block" charges. I am protesting these charges.
In addition, , my husband contacted Radiant Revive on November 30, 2017 after the first charge appeared, and they agreed (after much wrangling) to "cancel" my "order" (which never existed!) . They emailed a cancellation notice on order #105939. He called again today, January 22, 2018 (after the second charge appeared) and they informed him that their policy was "no cancellations" and he should take it up with his bank.
Please help! I would like to be reimbursed for the $89.95 and $88.47 charges, as well as the $9.90 shipping charged. And I want no additional charges from Radiant Revive.
I would also like to mention that Radiant Revive is fraudulently declaring online that its "founders", two fictitious women, were big winners on Shark Tank–and includes pictures of these fictional winners allegedly on the show. The information given, the pictures of the women allegedly on the show, and the women themselves are all a fraud. This company–which changes names often and dramatically–also changes the names of these women who supposedly "invented" the product.
Victim Location 53186
Total money lost $179.90
Type of a scam Online Purchase
I had a pop-up when I was on the internet offering a free trial for this fabulous moisturizer and you just had to pay the shipping ($4.95). I ordered and there was nothing that indicated I was signing up for a future purchase. A couple weeks later I get another jar of this moisturizer (I’ve never even opened the first "free" one.) On the packing slip, there is no indication of a price and no address for the company, no phone number to contact them. I went to their website and no contact information is there, no customer service or way to cancel anything. I logged on to my credit card online statement and see 2 separate charges from Radiant Revive for $89.95 each. I googled Radiant Revive and see all sorts of complaints online about the scam and how deceptive they are in tricking you to sign up for a monthly subscription. It was through one of these complaint sites that I was able to get a phone number to contact them. Of course when I called they informed me that in clicking that I agree to their terms I signed up for a $90 monthly subscription. I told them I never agreed to that and to cancel immediately. They offered me a 50 percent discount for future purchases and I told them I wanted no part of their product. I said if their product was any good they wouldn’t have to trick people into buying it. I advised I never opened either product and would send back for a refund. She told me they don’t refund or accept returns. She then offered me a 75 percent discount to continue. I told her to cancel immediately. This is a total scam. I went back to their website to go through the process of ordering again (I wasn’t going to supply credit card info) and again saw no indication of any agreement to future purchases. I am pursuing through my credit card company as well.
Victim Location 76053
Total money lost $374.13
Type of a scam Online Purchase
I ordered a makeup sample for $4.95 that wound up costing me $374.13
Victim Location 85355
Type of a scam Online Purchase
Saw an advertisement offering a free trial of Joanna Gaines (from HGTV’s show Fixer-Upper) skincare line product Repair and Release Cream. Clicked on website to read about it. Per the website, I would only be charged $4.95 shipping and handling only. I entered my info including credit card info. A prompt came up saying (my order was not complete). It was an offer for Radiant Revive Eye Serum trial for $4.95 shipping and handling only).
I selected the (Decline offer) option.
Immediately upon selecting the (decline offer) button, the website said (Thank you for your order, your order is now processing). The website never gave me the option to select (proceed to checkout) or (Cancel order). It just automatically started processing. I hit the back button several times to no avail. Checked order summary page and there was no option to (submit order) or (Cancel order).
I then googled Joanna Gaines and Repair and Release Cream only to find out she has no product by this name, no affiliation with this company , and no skincare line at all!
I called customer service @ 855-633-0203 and spoke with Carrie. I Told her I wanted to cancel my order, but she told me I had to follow thru with the trial offer. Every time I requested order to be cancelled she would offer bigger and bigger discounts on future orders. I finally told her I would report the company for false advertisement, because this product is not affiliated with Joanna Gaines at all. Carrie ( the Representative) said she would cancel my account altogether, and gave me a cancellation #. I told her I better not see any charges on my credit card bill or any withdrawals from my bank account. According to ScamPulse.com this company has operated under another name with a different address in North Carolina. This company has a ScamPulse.com score of "C", and has had 54 complaints since opening in 2017. Do not order from this company! Company Name: Radiant Revive; Address: 2618 Battleground Ave., Suite A-197, Greensboro, NC 27408-1924.; Customer Service#: 855-633-0203.
Victim Location 90290
Total money lost $550
Type of a scam Online Purchase
I only ordered samples in agreement to pay only one time shipping. There was no small print for sending more product than that. Radiant Revive kept sending me products and had no return address in the box. I ended up being charged over $500.00. When i finally found contact info for the company I called and told them I wanted to return the product that I never authorized. They said no they couldn’t take returns. This is the biggest SCAM ever, the ScamPulse.com has over 52 claims from Radiant Revive.
Victim Location 19525
Total money lost $178.42
Type of a scam Online Purchase
I saw an advertisement for a free sample of a skin care product. To get these free samples all you had to do was pay for shipping and handling and you would get a 14 day free sample of each of the 2 products that were being advertised.
I ordered the product. A week later I noticed that my credit card bill was charged $89 for 1 & an additional $88 for the second product. I called the company because I didn’t understand why these charges were on my credit card bill. They said that the terms said if I didn’t let them know within 14 days that I would be billed for the entire cost of the product. If that was in the terms, it wasn’t clear or I would never have ordered them. The terms weren’t even available for review until you have already ordered the product and paid for the sample. When I called I asked for a website where the terms and conditions are the customer service could not provide a viable website where the terms reside. Also, there was no number on the enclosed packing slip, on the website or the receipt, that was sent with the product, to call even this had been made clear in the terms. In the past, when it has been a monthly club, as they stated on the phone when I called, the company has always had a phone number and address on the packing slip with the product. They also should have stated this term on the packing slip as well.
I have ordered products previously and at the end of the trial period more products were automatically sent out if you hadn’t called & cancelled. However, with this product, additional products weren’t being sent out, you were billed for the free sample products that were already sent. These products certainly aren’t free. This is a scam!
Victim Location 67212
Total money lost $180
Type of a scam Online Purchase
RADIANT REVIVE IS A SCAM. THEY ENTICE WITH A SAMPLE FOR POSTAGE ONLY AND THEN THEY START CHARGING YOUR CARD FOR THE PRODUCT. THEIR WEBSITE IS VERY DECEPTIVE AND THE FACT THAT THEY WILL CHARGE YOU FURTHER IS BURIED SOMEWHERE IN THE TERMS AND CONDITIONS BOX WHICH EVIDENTLY IS AUTOMATICALLY CHECKED. BUT IT DOES NOT SURFACE DIRECTLY ON THE SITE.NOT A FAIR WAY TO DO BUSINESS. BUT APPARENTLY LEGAL. THIS PRACTICE SHOULD NOT BE LEGAL.
Victim Location 92629
Total money lost $370
Type of a scam Online Purchase
They offer a free sample for postage but in the very fine print that you have to click to read, there is a monthly commitment on their product(s).
I was billed for the next shipment after the sample and never received it. I canceled the agreement two days before the next shipment ( there were two full shipments within one month and this is supposed to be monthly…??!!) I depended on the reputation of Sally Field and other movie stars who endorsed this product – all endorsements are false!!!! How can this be a legit company?
Victim Location 97304
Total money lost $361.71
Type of a scam Online Purchase
I ordered a free sample of this skin care product the beginning of Dec., 2017. It was advertised on OZ, and Rachel Ray. Thought it was legit, and there was not fine print explaining anything other than a free sample. I was charged shipping and handling for this. Received the product, which was average, and I thought that was the end of it. Two weeks later I was charged $88.47, and $89.95 plus shipping for more product, which I did not order, and did not receive. I was out of state for the holidays and did not check my acct. Yesterday, I was charged another $88.47, and $89.95 for product. Since it is also on Amazon, I called the number, and they said I did not read the fine print stating they would ship every two weeks. I know scams, and there was not fine print for continuous charging and shipping. Also, I have not seen any product since the original "free sample", which I would never reorder. They have changed their labeling and trying to draw in other customers for this scam. They need to be stopped. And I want my $ back! I have been charged $361.71 for this product, outside of the free sample. Please look into this, as I have seen many complaints > 100 online. Amazon still sells this too, but the labeling has changed. I notified them as well.
Victim Location 07740
Total money lost $180.91
Type of a scam Online Purchase
On Dec. 6 I ordered 2 sample cosmetics from Radiant Revive, paying only for s/h ($9.85). I could not find terms on the site but counted on receiving an informational confirmation on my email. I figured I would have at least a couple of weeks after delivery to assess results. Once I had already confirmed the purchase I went to my email for details. There was nothing. Then I received my Dec. 21 credit card statement and discovered that on Dec. 20 Radiant Revive had charged my card with an additional $178.42. Further, they had added onto my original order an extra $2.49. I phoned and was given an explanation, an explanation so convoluted that the woman had to repeat it a couple of times. The company uses this ploy: if the buyer does not phone and cancel any future shipments within 14 days of the original order date, then that customer will be sent more cosmetics and also will now have to pay full price for the “samples.” Further, the additional $2.49 was for something that I would never have ordered. I can’t imagine where that was on the site. After 5 to 6 phone calls between a company rep and me I was to be credited back the $2.49 and 50% of the $178.42—not at all acceptable. Hours later, emails confirm only that $76.58 has been credited back to my account, not the promised $91.70. While conversing initially with the rep, I was told I hadn’t read the terms. I have gone back to the site and searched for the location of these specific terms. Only after going through three windows of false leads, and only because I knew the words that had to be there, I finally found the phrases telling about this bizarre business practice. I want this complaint on record so that others may be warned that Radiant Revive is counting on potential buyers not knowing they must drill way down to find essential information. It would seem a mystery as to why a company would want to impose a $178 penalty on the consumer who might buy more and let the person with no intentions of continuing the relationship pay nothing. I believe it is because they made over $100 from me for a product that no doubt cost them next to nothing. Factor in the computer ads and the shipping and there is still a lovely profit. Then multiply this profit by many thousands and I begin to understand their thinking.
Thank you for your consideration.
Victim Location 95608
Total money lost $533.77
Type of a scam Online Purchase
This company claims to sale product for $4.95, then bills your credit card $89.95 monthly and claims that you agreed to the contract. They will not refund your money or take the product back.
Victim Location 03833
Total money lost $178
Type of a scam Online Purchase
Buyer Beware!
The free trial offers from Radiant Revive asking you to only pay shipping (under $5 per product) are highly deceptive. In the Terms, which you are not required to accept and would have to search for, it is stated you have a certain number of days to cancel your membership or you will be charged the full price of the product (just under $90 per product). If you request a refund after the time has passed, customer service will refuse a refund, citing the Terms you never saw. When I stated that I would be reporting the charges to my credit card company and BBB, I was offered a 35% refund.
Victim Location 55419
Total money lost $300
Type of a scam Online Purchase
These people at this company are scam artists. I initially ordered a "free trial" of skin care cream and eye cream. The trial offer was supposed to be about $5 for each product. They never gave me any agreement (at least clearly) that not only was I going to pay $90 a piece for each item if I didn’t contact them back within a certain time frame, but all of a sudden I got put into their system to receive each product every month at full price. My assumption was that I was trying this product out for $5 a piece. Never would I have accepted the terms and conditions. CONSUMER BEWARE. I can’t imagine the number of complaints their customer service department is fielding. They are extremely rude and defensive. TOTAL SCAM ARTISTS. Plus the products are worthless.
Victim Location 84790
Total money lost $116.66
Type of a scam Online Purchase
I ordered a trial of Radiant Revive online from an ad on Facebook. Thought it was worth a try for just $5.00 shipping. When I tried to cancel they told me in their terms & conditions I would have had to cancel within 14 days and they would not let me return the product. They sent another 2 face creams and would not refund or let me return them. When I made this order, the only thing it asked was if I was over 18. There were no "terms and conditions" by that question. Every other question that was marked, I unchecked. Somehow they masked the terms & conditions or automatically checked it when I made the "trial" order, in which I paid approximately $5.00 in shipping for an eye & face cream that was supposed to be this great discovery. Then I am charged $89.95 & 88.47! The product doesn’t even work! When I called to cancel, they would not return the product! They only kept offering a discount up to 55% on future product! Oh my gosh! I couldn’t believe it. Beware!!! What legit business won’t return something that doesn’t work or is not satisfactory to the customer? It doesn’t even moisturize! It’s bunk product not even worth the $5.00 shipping which I had to pay twice because they sent it in separate boxes! When you receive their packing slip or any of their emails, there is NO INFORMATION on anything, where to reach them or website! Only the return email address. Scam company, scam product!!! Watch out! They ended up refunding 30.00 but would not give me the full refund or allow me to return the product! I had to go to a supervisor to get that!!! They still took me for $116.66 in the end. Do not buy this product! They may be a legal business but they are scamming the public with a product that doesn’t work and hidden terms & conditions!
Victim Location 02339
Total money lost $70
Type of a scam Online Purchase
This company offered 2 moisturizers for $4.95 each as a free trial. There are no details stating that 2 charges would be made for over $80 each after a 2 week time period as the extremely rude customer service rep stated when I just hung up the phone with her. I called today after I discovered my account was overdrawn with several attempts being made for 3 days. They are scamming people on what they are signing up for. I am 70 years old and on a very fixed income… I would never have signed up to purchase 2 moisturizers that cost more than my monthly food bill. Shame on me for falling for it but shame on them for providing the worst service I have ever had in my life. The woman representing them refused to let me speak to a manager and basically was a bully and a thug. I had to have my daughter be on the phone with me to make sure I understood what and why this was happening to me. I had to file a fraud complaint with my bank and cancel my account so I don’t keep getting overdraft charges. Merry Christmas
Please do not purchase this product and warn everyone you know.
Any reputable company would appologize for your disatifaction and issue a refund, instead they had a debt collector mentality. Not sure how they sleep at night.
Victim Location 19087
Total money lost $179.90
Type of a scam Online Purchase
I ordered this product on Facebook. Radiant Revive sent trial face cream for $4.95. Two weeks later Nov.16, 2017 they charged my debit card $89.95 and again on Dec.2nd, 2017 they charged my debit card $89.95 and sent no product.
The product doesn’t work. There are many people that this has happened to.
On the order page on Facebook, there are symbols for the Federal Trade Commission, the ScamPulse.com, 100% Guaranteed, etc. However, there is no way to contact this company on Facebook. My bank found the phone number and their website. I called them and they refuse the refund my money. When you call, you can hear the other people on the phone that work there saying the same thing, “ we will not refund your money, we don’t accept returns, etc.”.
Victim Location 33809
Total money lost $89
Type of a scam Online Purchase
I ordered a cosmetic trial product that said all I would be only paying for shipping and handling. I received the product then noticed a write up in the press about a scam. people being charged high cost for hidden charges. I went back on their site and told them Not to send me anything, I have now received a charge for $89.00. I have not requested or received anything for $89.00. I have contacted the company and my bank to try to get my money back. I will pay for what I said I would but not something I never asked for or received.
Victim Location 02131
Type of a scam Online Purchase
Saw product on Rachel Ray show. Went to website as show indicated, to get free sample, as show stated. I read every single thing on website. Placed order for SAMPLE ONLY. Paid $12.34 for sample, with charge for shipping. NEVER ONCE DID THE WEBSITE SAY ANYTHING OTHER THAN THE SAMPLE WOULD BE COMING. I read the site METICULOUSLY !!!! Then the product started showing up at my door without my authorization. Contacted the tel # on the website. Told I did not cancel continuous shipping, that they’d give me 1/2 off, and would cancel with this phone call !!!!!!!!! Again, I reiterated, I did NOT authorize continuous shipping, etc. etc. They told me to deal with my credit card company and nothing they could do !!!!!!!! Today, Monday, Nov 20, 2017, I contacted Rachel Ray show to give them the info. They are passing it on to their legal team. Found website, www.ripoffreport.com, with others dealing with the same fraud !!!! Would love to file a class action lawsuit against these people. Now I have to fight my credit card company, to ensure this bill gets voided out, so my EXCELLENT CREDIT DOES NOT GET RUINED !!!!!!!!!!!!!!!!!!!!!! Question below asks if I’ve lost $$$$……………NOT YET, AND I HAVE TO FIGHT THE FIGHT TO DEAL WITH THIS SCUMMY BEHAVIOR !!!!!!!!!!!!
Victim Location 02760
Total money lost $175
Type of a scam Online Purchase
I fell for this scam: receive 2 skin products free, just pay shipping – from an ad on Facebook. 2 weeks later, when I received my credit card bill, there was a charge from Radiant Revive for $89.95.
Since I had not signed up for additional product, I called the company to cancel the order. They insisted that I had signed up for auto-shipping – no! – and that this was actually payment for the ‘free’ samples I had received. And, that first charge of $89.95 was only for one of the two products and there would be another bill for the second one for approximately the same price.
When I told the person on the phone to cancel the order and that I wanted a refund, she was willing to cancel further shipments, but only offered a 35% discount on the original bills. I took it – not sure I should have – but I will not be happy until my entire charges have been removed.
At one point, she pointed out that they had already charged my card, so that was that, as far as they are concerned. She also insisted that they were a partner with BBB, although I haven’t been able to confirm that.
Victim Location 74011
Total money lost $89.21
Type of a scam Online Purchase
Online advertisement: Free trial of face cream and eye ointment, just pay the shipping. Then 3 charges hit my bank; $4.95, $4.90, 2.49. That was 10/30/2017.
11/10/2017 My bank was hit with a charge of $89.95. 11/11/2017 bank was hit with $ 88.47 charge.
All they would do was offer to cancel and refund 50%.
Victim Location 30291
Total money lost $7.44
Type of a scam Online Purchase
I ordered the Radiant Revive online as a result of an internet advertisement. I was charged three separate shipment charges for a trial product. However, I received 1 shipment package of both trial items. Within 4 days of receiving the product (which do not contain an official invoice or company name/telephone #), I noticed the additional charges on my online bank statement. When calling to question the additional charges, I was told that the additional charges was a promotional charge for their awards program. I informed them that I was not aware of an awards program and did not approve to become a member. I was then offered additional promotional products. I informed them again, that I was not interested in additional products and did not appreciate the additional charges. I was then informed that within 14 days of purchase I would occur additional charges for the full product price, and the charges would continue every month thereafter. I informed them that that was deceptive, as the advertisement does not specify a rewards programs or an automatic additional monthly charge. Fortunately, I called within 4 days of receiving the package and therefore, was able to cancel any subscriptions or future automatic payments that I was signed up for – unaware. Unfortunately, they would not reverse the additional charges that were applied. This is a scam! I haven’t tried the product yet, but I wouldn’t be surprised if it didn’t work.
Victim Location 34714
Total money lost $200
Type of a scam Online Purchase
I was using some link trying to order a promotional product from Macy’s and somehow ended up paying only for the shipment less than $10. I got by mail two pieces of some cosmetic products. Two weeks later they withdrew almost $200 at the same day from my bank account. When I called them and asked to cancel they said they will cancel the future payments from my account but they won’t refund the money they withdrew.
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