Pc Safe Pro

They did the same to me…what can I do? Computer froze up and I called the number. That was last year but they called me again just today…Eric said that their software is no longer compatible with my computer and they want to refund the $399.00 that they charged me. IThen I talked to Victor who was in charge of refunding my money. He said they bank with JD chase bank. I deleted everything I could and put new passwords on my cp and banking info. Victor said that he would call me around 8 or 10 tomorrow (Tuesday Oct 27 2020). But I blocked his number. I really hope he can’t get into my banking.

Victim Location 94507

Total money lost $699

Type of a scam Tech Support

My mom, age 79, was scammed by this company! Beware!!! She gave them her credit card to "fix her computer virus issue". Sadly, she was taken and gave them $699. She said "all of a sudden her computer froze and she saw a notice to call the 800 number by this company." I believe it was a pop up on a website and she was scared and called the 800 number. They convinced her to give them access to her PC, download their "virus software" on her PC and she gave them several passwords. Upon hearing this at the end of the day, we immediately called her credit card to cancel her card and issue a new one. She requested a stop payment, but the bank won’t stop payment as she willingly gave them her cc #. We changed her computer passwords too. They claimed to be in San Diego, CA. When researching this company, I can see they are based in Idaho and are a fraudulent company that preys on the elderly. It is so upsetting to hear about these criminals that prey on older people unfamiliar with computers and technology. I hope you catch these guys and send them to jail.

My father was scammed by this hacker company today (8/4/2020). He had the same situation. He was on his laptop, in the afternoon, working. Then his computer froze. Then a message came on the screen that his computer could be fixed and to call the phone number listed on the screen. He called and they said they could fix the issue for $500. He agreed and they proceeded to “fix” his computer. My father told me about this situation as it was happening. The story didn’t make sense to me. So, I wrote down the company name and did a Google search to see if the company was legitimate. It is NOT accredited by the BBB. Then I started seeing the other scam stories about this company online and ran to tell my father that is was a scam, as the “company” was continuing to “fix” my father’s laptop. He already gave them his debit card information, unfortunately. When I told him it was a scam, he called them back and tried to speak to a “real” “honest” and “responsible” person in leadership. He was unsuccessful. I told him to get off the phone, shut off his laptop, and call his bank to stop transactions on his debit card. I’ve also instructed him to contact a real computer repair professional, that we know, to fix this new issue since his computer data has been seriously compromised. DO NOT trust this company. If your computer freezes, shut it off and call your local computer experts. Be careful everyone.

My friend just got hit by them! He had the same message and he also paid the money and now can not access his computer at all! I told him to dispute charge with his credit card company and we have to restore computer to factory settings, if we can! This is terrible!

Victim Location 11211

Total money lost $349

Type of a scam Tech Support

While working on my laptop, an "URGENT" popup appeared on my screen, warning me of a "POTENTIAL" breach and virus, providing me with a toll-free number to call, WARNING me not to shut down the computer .

The computer went into "LOCK DOWN" mode preventing me from communicating online. My WiFi was also blocked.

Having no other choice, I agreed for them to work on my computer. They installed about 14 different apps for a hefty charge. I have since had all of them safely removed.

Victim Location 06820

Total money lost $300

Type of a scam Tech Support

My computer suddenly shut down and I have a message on the computer that I thought was from Windows saying that my computer is under attack, it has been locked and to please call a number immediately. I call the number and I speak with a friendly, smooth talking operator who tells me he can help service my computer. He tells me to type a bunch of numbers which basically gives him access to my computer. Feeling desperate, I don’t have time to think this over critically…I mean, I just want access to my computer. Then he tells me that he recommends adding a firewall to protect me from the 60 foreign accounts that have linked themselves to my IP address. At this point I am super freaked out. He tells me it will cost $299 to build the firewall and make my computer safe. Something doesn’t sit right with me but I override it. Shame on me. I give him my credit card and then while someone is working on my computer, I cancel all my cards. They work on my computer for 1 hour. I don’t see them code anything. I don’t sleep that night. I download Malwarebytes and NortonLifeLock. I also contact a local cyber security firm. They look at what’s been worked on and it’s a ghost product. Total fluff. The company is about to wipe my computer and take it down to factory settings. In the meantime, Malwarebytes has quarantined 37 PUPs and PUMs and Norton has blocked 3 Trojans. My computer is under attack and I let the enemy in even further. I received notification from Amazon today that my account had been locked as someone had tried to access from a remote location. This company claims to offer a 30 day refund but no one will answer the phone numbers provided. This is not a real company and they are not looking out for you.

I had almost the same experience like the above victim on July 10. I got this full screen Microsoft message that told me my computer is locked. And I could not exit out of this screen. The message warned me not to turn off the computer or I would lose everything on it. My only recourse was to call the number flashing before me. On came smooth talking patient and personable “Sam”. Little did I realize I was giving him remote access to my computer. Over a period of approximately 45 minutes he took me throughout the various steps and showed me where 3 foreign hackers had control of my computer. The fix was to get the basic or the advanced security protection for $149.99 or $199.99 respectively. The latter provided lifetime security and scanned automatically versus biweekly manual scans. Of course, I opted for the more convenient but more expensive one. I insisted I wasn’t giving him my credit card information. He was fine with that, since the billing department would handle that and everything would be encrypted for my protection However, this is where my antennas went up. I woke up my sleeping daughter at 4:00 am, she immediately confirmed my suspicions. We eventually hung up on “Sam” who called back a few times, never skipping a beat from his patient, persistent routine.
Thankfully, I caught on in time and I’m now a helluva lot wiser about cyber scams and how to surf the net safely. Tip: I think scammers look out for late night surfers.

Victim Location 83686

Total money lost $199.90

Type of a scam Online Purchase

On June 15, 2020 my computer froze up and a Windows 10 message came on line telling me I had to clear the malware or damage would occur to my computer. Because it was a Windows 10 message I was led to believe it was Microsoft signal. I was provided a tech representative automatically. And again I assumed that came from Microsoft. After describing an example of how many times they said my computer had been hacked, they gave me a description of their tech service. Because I could not deleate the W-10 message or back out of the frame, I was compelled to let them attempt to fix the problem freezing my computer. Again the W-10 warning included a message that if I tried to close the browser I would experience damage to my hard drive or software. So I agreed and gave PC Safe Pro access to my computer to fix it, and so that lasted 45-60 minutes. at which time they had access to all my information on the computer . The charge for that was $199.90. After checking with ScamPulse.com in Idaho Falls, I found that this company had done this type of fraudulent access to private computers before, so I had all of their work removed from my computer.