Christine – Sep 30, 2020

This company needs stopped – they tricked me and I was so stupid and fell for it – too much to type the whole ordeal, but I lost around 500.00, but it could have been so much worse. Had to change all bank account numbers for me and my parents, because I was on their accounts. Had to call all business that take out auto-pay and SS office etc. I have almost had a nervous breakdown over this. I do not want anyone else to have to go through this. Please stop this company. There has to be a way to stop them. I am still getting emails. They actually called me and left a voice mail, after I had hung up on them, after my bank’s fraud dept. called me. This has been a nightmare –

Kelli – Dec 23, 2020

would you like to join a lawsuit against them?

Ronnie – Sep 15, 2020

Victim Location 84047

Type of a scam Phishing

Email claims my creditcard has been charged $399.99 for tech support. I have never heard of this company or authorized a charge. Email claims if I call the number provided I am eligible for a refund.

Gloria – Sep 11, 2020

Victim Location 43046

Total money lost $274

Type of a scam Tech Support

Approx 1 year ago this CO sold me a tech support package. my computer was running slow and I think I got an email stating that they detected a problem with my computer and it may have been given a virus. It seemed legit to me, the guy was friendly and assured me he could fix this virus. He did some things that I have no idea what they were and my computer ran so much better. Then proceeded to tell me the charge was $200.00 and some dollars. I felt that I had to pay, so I did. Now a year later they are wanting to charge my acct $399.99 for another year, after initial transaction I felt i had been spammed, now I know I was. I have no idea what card I initially put the charge on.

Barry – Sep 03, 2020

Victim Location 77805

Type of a scam Online Purchase


For the past 10 days I have received a barage of emails from this company stating the following:

1. My subscription to their services is being renewed automatically using my card on file

"you are eligible for a full refund upon cancelling your services within 48 hours of payment"

2. original service began 8/20/19

3. referenced my supposed credit card as (….XXXX) No actual account number

4. service may be canceled by calling to receive a refund.

Over several emails, phone numbers changed and were disconnected.

5. messages left requesting cancellation of services were not returned.

6. email stating my service has been renewed

7. company name changed to [email protected]

8. contact email from [email protected]

9. contact email from

Autumn – Sep 01, 2020

Victim Location 08087

Type of a scam Phishing

An email was received from [email protected] stating a charge of $399.99 would be billed to xxxx debit card.

There were no numbers entered – not even the last 4 as it normally would appear.

I called the phone # (which is different than what is on the site) and they asked if i was at my computer and if i would allow them to attach to my computer so they can remove the software.

This is a scam – there is no software on my computer – no reason for them to attach to do anything. I asked to get a refund for the charge, the man said ok and hung up. He had no idea of who i was, how much for the refund (so far not billed… but keeping a close eye on all Credit Cards). BEWARE of this scam!!!! Do not allow anyone to attach to your computer unless you know it is a trusted person/company!

Shawn – Aug 28, 2020

Victim Location 45213

Type of a scam Tech Support

I have received at least one spam letter a day indicating that they are crediting my debit card since a renewal was made on an alleged purchase in 2019. I tried initially to call them and it seems like I was talking to a man watching his kids and they hung up when I started questioning them. I no longer will call. Needless to say, each time I receive one of these messages, it is from a different email sender. I am done with these and need to know how to stop them sending more. I am currently unsubscribing. Maybe I shouldn’t respond at all. Is there a solution?

Tara – Aug 20, 2020

Victim Location 40213

Type of a scam Online Purchase

They sent an email that they were going to charge my account for a computer service and then they said they did… Then when you call to reverse the erroneous charges they open a fictitious account to show you that they are refunding you and then want your account number!!!!

I have blocked them in the event they were able to access any of my accounts.

Zachary – Mar 12, 2020

Victim Location 38305

Total money lost $149

Type of a scam Tech Support

alert popped up on computer and someone told me to give them a call because the computer had a virus. paid them to fix computer. called best buy geek squad after computer was still saying "computer had been compromised" 2 months later. talking to repair tech, i was informed that it was a scam and have to bring computer in for repair.

Sandra –

Victim Location 34432

Total money lost $149

Type of a scam Tech Support

Repaired computer virus on 12/23/19 contacted me by phone on 1/21/20 said I being refunded payment because of tech error had me allow access to bank account to refund $149.99 payment tech deposit $2,149.99 in my account said he made a mistake and for me to go to Walmart get 4 $500.00 gift cards or 2 $1000.00 gift cards send money codes to a internet I D

I called my bank informed them of situations they advised me of scam

Molly –

Victim Location 54956

Total money lost $199.99

Type of a scam Tech Support

While on your computer, suddenly a pop-up presents, your computer locks up & starts beeping loudly. On screen there are warning messages that your computer has been locked down due to malicious activity, i.e., virus, malware, etc. Printed warnings that any attempt made to close or shut down your computer, all information & applications would be lost. Only stated option offered is to call an 800# to speak with technical support services that is noted to be affiliated/associated with Microsoft. Person who answers claims to be a certified technician who with his colleagues are capable of resolving the current problems that you are experiencing with your computer. In order to do so, it is necessary for you to give them on-line access to your computer. Within a 1-2 hour time-frame their technician(s) take over control of your computer supposedly to delete any malicious downloads & files clean-up the operation of your computer, who knows what else they have gained information about, i.e., financial accounts & other sensitive information: also, have they added any troublesome &/or malicious files of their own? After doing this computer servicing & repair, they will advise you of the cost for these services & indicate that the charges will include their technical support services for one, two or more years, depending upon your choice. For me, the cost noted was $199.00 for a 1-year support warranty. They are also very likely to strongly recommend that you replace the computer security that you currently have with Norton Security which they claim is better that what you have been using. They will offer to provide it to you at a very favorable price.

You will be advised that you can contact anytime for ongoing technical support services for your computer. For me, after NTS staff had serviced my computer, it remained functional for only 36 hours when it locked-up again. It was at that point that I became convinced that I had been scammed! It became necessary for me to take my laptop to a reputable computer technician in my local area for repairs which included replacement of Windows 10 & added malware security for approximately $190.00

Jodi –

Total money lost $175.14

Type of a scam Online Purchase

I was using my computer and unfortunately my computer pop up and just showing one number so that means i can just call at that number nothing else. I was confused what should i do now at that time. When i called on that number, they said they were from nts it care, and said that they need access to fix my computer because there was a high rate virus in that. After gained access, he said i have to made a contract with them so only they can help me anytime.they even said that do not tell anyboby, just contact them because of using their service.

Then they charged me for $175.14 (canadian dollars) by saying that 1 year extended warranty for computer on April 26,2019. After that they were calling me again and again.

The most shocked thing is that they called me on 5 nov, 2019. And they said that they are giving me refund of $200 (CAD) because of changing their software programs. When i asked them, i just pay $175.14 but why are you giving me $200. Funny thing he said they have to pay other charges on their behalf.

They were making me fool by saying this. When i knew about them, saw reviews and videos, i was shocked thwt i lose my money. The person who talked to me said by himself that it is a scam call while time of refunding. I just cut their call. Delete all the files that they download in my computer because that s all useless.

I just want my refund for $175.14 (CAD). Now i can not believe any of you.

Ashlee –

Victim Location 98372

Total money lost $1,200

Type of a scam Tech Support

They tell you that you don’t have things on your computer like Virus Protection then they sell it to you and take away the virus protection you did have. First they lock up your computer and find that after you turn it on. They took a lot of money from me and I want it back.

Spencer –

Victim Location 48313

Type of a scam Credit Cards

pop up on i havescreen saying techinical ptoblems through mircosoft must fix then charge $300.00 to fix, telling me computer will never

Claire –

Victim Location 63552

Type of a scam Tech Support

A pop up appeared on my computer and they told me I had a virus, I paid $399.00 with my credit card to remove it. I later learned this was a scam and was able to stop the transaction with the help of my credit card company.

Kara –

Victim Location 76017

Total money lost $49.99

Type of a scam Tech Support

Initially we got a block on our computer saying that we had trouble with their computer to call a certain number. We did not call any number. But somehow they caught wind of this and called us. And promise to fix our computer that they were a third party with Microsoft and other name brand computer companies. We agreed to pay them $** in June of this year to repair our computer. They would call us back and say is everything fine. They also had access to do the repairs from a remote contact on our computer. Then today August 31st 2018, they said that they were offering a $*** refund because they had outdated computer data on our computers and they were offering a refund. We agreed to then let them give us a refund. But there was a problem on our screen they showed us that we had typed in $*** for the refund. At that point they said that we had made a mistake and that we had to go to Walmart to send them the difference. At that point I realized it was a scam and started telling them that they were wrong. They were fighting us through the phone making us feel very ignorant. But I caught wind of that because they were offending our government and president Trump. We went to the bank and had our account closed and on Tuesday September 4th we will reopen up our account with new account numbers. This company has caused us duress and distress with their actions. They need to be caught. At one point they had an 800 number attached on our toolbar. But that disappeared after we told them that we thought they were scam. I uninstall there program, their program had NTI on it and a phone number of +1-844-208-2608. One of the persons was called David Stifler at 1 510-270-0030. We were given a number in order to do the refund it was ibt7CJ 258LDS0171***

LI have been told that I need to have my computer now tested for malware and spyware. I have found on my computer TeamViewer and my ID is there my password is there the partner ID is 10911 53190 says remote control so I will delete this. Looking at my bank account they had access to it and transferred $900 from our loan credit line to our banking account. But we immediately call the credit union and they were unable to get the money out. I’m looking that on June 14th 2018 NTS it Care Inc at phone number +1-877-**0-6709 says California took out of our account $**.**. Please go after these Crooks I would like my money returned for $**.**. Thank you.

Ricky –

Victim Location 85367

Total money lost $202.74

Type of a scam Tech Support

I was using my computer when my screen went white and a white pop-up came up saying I needed to call this number in the next 5 minutes because my computer may have been hacked and my banking, credit card, etc. information maybe at risk. This pop up message was being read out loud to me loudly over and over again. I had no longer any icons on my computer screen so I could not log out. I called the number and they said that my Microsoft services on my computer were corrupted. they said I had csr.exe intrusion trojan bugs & 261 spyware in c drive of my computer & malware. They asked what protection I am using on my computer and I said Avira (the free version), which they said does not have enough protection for everything our there). They said I needed McAfee Advanced Protection (it has 3 later protection) and cost is with tax $*** for 1 year. This includes 1 time each month a health check tune up. I need to call them though each month for them to do it.

Yesterday I bought our local Yuma newspaper and it had an article in their about fake support numbers scamming people. After reading the article I knew I’d been scammed. I called NTS It Care, Inc. telling them I didn’t want their MaAfee and that they are a scam and he said, "no we are not a scam. We gave you phone number so you can reach us. He had his billing department call me back, but I didn’t get anywhere with them either.

Brad –

Victim Location 08882

Type of a scam Tech Support

My mother received an email and when she opened it her whole computer froze. A number showed up for her to call. She called and was told that her computer was hacked and got her to share her screen with the person on the phone who said he was named Ryan. He then told her they can have a technician fix it, but it would cost $**. My mom then told him she would have her son look at it. Ryan told her that he wouldn’t be able to fix this, which made my mom suspicious, so she told him that her son is a computer programmer so yes he would know and then she hung up. I am currently running a scan using Norton hoping that this scammer didn’t insert any virus on the computer.

Mary –

Victim Location 80033

Total money lost $270

Type of a scam Tech Support

This morning my computer went off with a loud message saying that I had a computer virus and they were calling on behalf of Microsoft. My screen was frozen and a message not to turn off my computer because if I did my computer would infect all of Microsoft. Then they said they were authorized to correct the problem of infection but I would have to get their protection. They took me to a page on my computer that showed thousands of warnings……and refused to say that they would correct the problem until I paid for a years worth of their protection. Frankly I believe my computer was hacked and I paid money for no reason! I believe they did it yesterday because my computer slowed and strange pages started showing up. When they were fixing it they revealed they could not find the point where I had gotten infected….this to me says I was hacked. If this is a legitimate organization for Microsoft then why are they allowing us to be ripped off

Calvin –

Victim Location 55124

Type of a scam Phishing

I was on facebook Friday April 20, 2018 And all the saddened they hacked my computer and I could not get them off unless I called the number on the screen, Which like a dummie I did. I asked them immed. if the were affiliated with Microsoft and the said yes. In fact I asked them 2-3 times and got the same answer. So a person by the name of Harry, started taking all my security and ad blockers and every thing I had on my computer off and put all of theirs on it. So I asked them out much am I going to be charge for this, which he said he’d tell me in a minute.

I have never had any of this happen to me before so I had know idea what was going on. So to the tune of $428.28 but at the end this lady came on and said, do not call anyone but us for your computer or printer problem they were independent and not affiliated with Microsoft. Which I was running late for work and didn’t have and time left and they had my money and the computer was running okay. So I would talk to the in the morning. I contacted my bank who is dealing with them now. But I wanted you people to know what they are doing and hope no one else get taken.. Plus their reviews are not very good and they have told other people the are working with Microsoft.

They even put there whole phone number on my Screen at the bottom. I have had Microsoft take every thing off they put on and now I am up and running like It should. I did receive a letter in the mail from you, but this was easier to fill out.

Seth –

Victim Location 15235

Total money lost $79.99

Type of a scam Tech Support

On April 17, 2018 while on Facebook, I clicked on a picture and warning messages appeared stating my computer was infected with viruses and would shut down. I panicked and believed my computer was under immediate attack, and persuaded that NTS IT Care was an authorized agent for Microsoft. I was told my computer was infected with numerous viruses, and offered recovery services for $*** which I paid. Once paid, it appeared they were doing something in my computer then a message that it was fixed and to call them even though I had given them my number to call me. The representative named Eric said this one time fix was guaranteed for 7 days and that it would be fixed for no additional charge if something happened to my computer. The representative tried to get me to purchase internet protection and said I would no longer need McAfee. I was very suspicious of this entire ordeal. I will see what happens after this 7 days is up. Hopefully nothing more happens to my computer. The computer does seem a little different now – it blackens out which didn’t happen before – like it’s being monitored.

Shana –

Victim Location 10028

Total money lost $1,500

Type of a scam Tech Support

These guys are scammers they send pop up on your computers and charge money for fake support.

Yolanda –

Victim Location 06032

Total money lost $79

Type of a scam Tech Support

Scammer is a protection support company. They have been on my computer when I first bought it. They were in it for over 2 hours. After that, Ihad all kind of problems. This past week or so, they locked my computer. I then deleted their service and signed up with my cable company. Sunday night, they locked me out again, and now I can’t use my laptop at all. I just called them to tell them to fix my computerorI will report them to the BBB in 10 minutes. I called them back and they again gave me a bunch of BS. Please help me to get my computer functioning again. Thank you for your attention to this matter.

Regina –

Victim Location 21218

Total money lost $299

Type of a scam Tech Support

When I experienced my laptop overheating just after installing Windows 10, I pulled up the Microsoft website to see whether there was any information regarding this issue. After entering a search in the search box, a pop-up appeared notifying me that Microsoft had contracted with NTS-IT Care to handle problems relating to the installment and use of Windows 10. I was told that Microsoft recommended the company and foolishly thinking that it must be connected to Microsoft, I paid $299 for a full-service contract. The company installed software enabling them to do a diagnostic test. During the test, the tech person "showed" me where the problems supposedly were, but then erased the page so quickly that I could not tell what I was looking at on the page. Two weeks later, I was called by someone from the company who said his name was Matthew (I doubt this given that he had a heavy accent and was struggling a bit with English) who said that the company server had crashed and that they had to refund all of my money. He then took control of my computer. A few seconds later he said that my computer seemed fine and they would refund my money, but that they couldn’t issue a refund check. He then said he had made an error and showed me what must have been a static picture of my checking account, showing that "$2000" had been deposited into my account. When I questioned him how this happened, he told me that he just hit the wrong keys because he was typing so quickly. He said that I would have to refund all of the extra money I received to him. When I said that I wanted to check my account, he said that he could not wait for that because they had to close soon. I called my bank and asked them about any deposit to my account and was told that there had been no activity. I informed them of what was happening and I changed my login information (I was told that I couldn’t change my password over the phone). When I returned to the computer, Matthew started screaming at me asking me where did I go and what did I do. He kept badgering me about why I didn’t believe him. The next that happened was computer screen going blank with a passkey installed that I could not get past. I quickly shut down my computer. At that point, I was called by the company and told that they would erase all of my data if I did not "pay them back." They instructed me to go to an Apple Store and buy gift cards for $1700 and to call them with the card numbers and key codes from the back once I bought the cards. After my attempting, with little success, to get more information about them, I hung up the phone and made an appointment with the Geek Squad at Best Buy. It took them about an hour to fix the problem and wipe all traces of the company, including a bunch of malware, from my laptop. This was a horrible experience not only because I thought that I had lost all of the information on my laptop, but also because the men were abusive and persistent, calling more than a dozen times to threaten me. Ugh.

Kaitlin –

Victim Location 43345

Total money lost $75

Type of a scam Tech Support

Computer screen turned white and this company information was listed. When called they said they could fix the problem for $300, I said I couldn’t pay that and they offered a lower payment and after refusing that they offered a $75 fix for one week. They accessed my computer and it fixed it temporarily. After the week was up the same thing happened. This is a computer scam.

Emmanuel –

Victim Location 55108

Type of a scam Tech Support

I got a red screen and a voice telling me that my computer was locked and to call a certain number to get help with the virus that was infecting my computer. The guy who answered was "Ron", with a heavy Indian accent. The message indicated it was on behalf of windows. My computer is an iMac. I told this guy this and he ignored me and wanted to go through procedures with me. I then said I think not and hung up on him.

Emily –

Victim Location 73728

Total money lost $149.99

Type of a scam Tech Support

Contacted me on pop up while logging onto Facebook on computer. Then called my cell phone. Received bogus charge on my credit card from this company for $149.99.

Jacquelyn –

Victim Location 55416

Total money lost $130

Type of a scam Tech Support

I wasted a bunch of time and money on ‘services’ already covered on my computer. I ended up going to Best Buy and having my computer reset to factory standards. The company continued to call me to ‘complete the service’ which was originally supposed to take 30-45 mins – and after 3 hours of them having remote access to my computer I powered it down. They kept calling and calling and eventually halved my bill. I should’ve reported it at the time, but felt stupid that I was played. I told them I didn’t want their service and keep the ~$150 that I already paid them and STOP Calling me. Well, a year later and they started calling me regularly again. Now their rouse is that due to technical difficulties with their servers, they cannot fulfill their 3 year service agreement and want to issue me a refund. I have asked repeatedly to be taken off their call list, I don’t want my money back and pls make note. As soon as I start saying to make a note for future, they hang up on me. I have now received 2 calls already from them today with the exact same result. I went to their website, and it says they don’t issue refunds and doesn’t mention anything about a server issue, and instead is still offering subscription packages. I’m not sure who’s writing all the positive reviews for this company (as I had looked it up before giving them access to my computer too thinking it was legit) – but I can’t keep quiet any longer. Sorry for taking so long to review – I hope I can prevent someone else from going through this mess.

Also – their calls come from all over. Initially it was Dallas I think? Today both calls were from United Kingdom.

Claudia –

Victim Location 78250

Type of a scam Identity Theft

Pop up screen warning of virus. Call 8774906709 to fix. Asked for cc info. Charge blocked. Called and txtd nonstop asking for another card or bank ok. Changed card then waited for next call. Nothing yet.

Kate –

Victim Location 75077

Total money lost $554

Type of a scam Tech Support

I was panicked into believing my computer being under immediate threat, and persuaded that NTS IT Care was an authorized agent for Microsoft. I was told my computer was infected with numerous viruses, and offered recovery services that I did not need. I was charged an outrageous services fee which I demand be refunded.

Billy –

Victim Location 27712

Total money lost $89.99

Type of a scam Tech Support

I was attempting to send an email through my AOL account, when a pop up appeared that stated that my computer was under a virus attack and would crash if I did not call a phone number that was listed on the screen. Upon calling, I was told to give over control of my computer to one of their "technicians" so that they could fix the non existent problem that it had. They told us to not touch the keyboard or mouse while he was working, during this time, he typed up an email under my account that gave permission to the company to charge my credit card. This was done without my permission. I realized this was a scam and called the support number in order to request a full refund, where I was told after an hour long near argument that only half of my payment could be able to be refunded. I was passed through several levels of "management" with no change in results. Along with being completely rude and unprofessional, they would not provide the name of their boss or the owner of their company. After almost two hours, our total amount of $88.99 was still unable to be refunded back to my account.

Carly –

Victim Location 98045

Total money lost $300

Type of a scam Tech Support

They will lead you to believe that your computer has a virus and offer you there services for an exorbitant amount for a service they DO NOT Provide.

Megan –

Victim Location 47283

Total money lost $150

Type of a scam Tech Support

On Dec 4, 2015 a message came across my computer freezing the screen saying Microsoft security and that someone was hacking my computer and to call the 800 number listed. I was connected to a company know as NTS IT CARE INC. They informed me that my computer has been hacked with some sort of worm. Long story short they told me for 150.00 that they could put Mcafee Antivirus and a 1 year tech support deal on my computer. One month later people from another company are calling me saying that they need access to my computer because my email is now some how spreading spam from states I have never been to or have contact with. I called Mcafee to check and see how they could help and they informed me I have no account with their security and that I have been hacked by the NTS IT CARE INC.

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