Morgan – Sep 14, 2020

Victim Location 37339

Type of a scam Other

My ex husband received this email and forwarded it to me. It is my Netflix account.**Re: [Notifications] [Summary Account Subs] Latest update of your payment account received on at Sept, 2020


Update current billing information


Unfortunately, we cannot authorize your payment for the next billing cycle of your subscription, Netflix was unable to receive a payment because the financial institution rejected the monthly charge.


Obviously we’d love to have you back. if you change your mind, simply restart your membership and update your payment to enjoy all the best TV shows & movies without interruption.


Jenna – Aug 25, 2020

Victim Location 43008

Type of a scam Phishing

Someone using Netflix name is trying to get my CC information

Mayra – May 28, 2020

Victim Location 71107

Type of a scam Phishing

From: Netf?ix ‌ <[email protected]>

Sent: Tuesday, May 19, 2020 7:09 PM

To: Tammy

Subject: Re: Update Subscription Payment – We’ve cancelled your Membership Premium 19/05/2020 Code: MDUUXOKK


Important Account – We can’t authorize payment, please update billing payment


Update current billing information


Unfortunately, we cannot authorize your payment for the next billing cycle of your subscription, Netflix was unable to receive a payment because the financial institution rejected the monthly charge.

To resolve the issue, Please update your payment information by pressing the button below.

Restart Memberships<>

Your account information :

Service Providors

?Netflix International B.V?


VISA: ???? ???? ???? ????

We are ready to help. Visit the Help Center<… For more information or contact <span title="us<>
us<… />
-Your friends at Netflix

Jeremiah – May 17, 2020

Victim Location 35244

Type of a scam Other

This email said that my Netflix membership is on hold due to issues with my payment. The phone number on the site is to some hotline. I didn’t fall for it. I just reporting it.

Gina – May 13, 2020

Victim Location 79424

Type of a scam Phishing

Please update your payment method. List my email address and explains sorry for the interruption but they are having trouble authorizing my payment Visa /MasterCard.

Please visit account payment page at (hyper link) to enter my payment information again or use a different payment method. When I have finished they will try to verify my account again. If is still does not work I should try to call my credit card company. If I have any questions we are happy to help. Simply call us on 0800 096 8879.

-The Netflix Team There are misspelled words. The lower portion of the email where the lettering is smaller they have a Help Centre (hyperlink). Also to change email preferences visit the CommunicationSettings (hyperlink) page on your account. My account is on auto draft with a credit card that is a visa/mastercard but was already auto drafted out earlier this month and not due till beginning of next month.

Desiree – May 02, 2020

Victim Location 35619

Type of a scam Phishing

Recieved a text message from an email address ([email protected]) claiming to be Netflix telling me that my account would be canceled on May 1st 2020 and asked me to click the link for more details when I click the link it ask for my email. After entering my email it takes me to a page and asks for full name and address and once entered it ask for debit or credit card info. I entered a fake name and email and it still asked for my debit info and it said it the site was not secure. It was not Netflix. And also I didnt enter my debit info and my Netflix is still working fine.

Jesus – Apr 03, 2020

Type of a scam Phishing

Received this text on Mar. 28 after I had renewed our subscription to Netflix on Mar. 27. I ignored it as we were having access to Netflix. See also second report to follow.

Karl – Mar 25, 2020

Type of a scam Phishing

Received text:

(Netflix/CA,) Subscription on hold due to our user policy please use this secure url:


Heather – Feb 27, 2020

Type of a scam Phishing

I received a bizarre text claiming to be from "Netflix" stating that my payment was denied. Knowing Netflix would never text me since they don’t use sms for reports, I didn’t touch the link on my phone, and instead opened a virtual machine and analyzed the links. The first page has legit help links that lead to the real Netflix, but the main one sends you to a formn3t-flix/alldetails.html page. This page has broken links at the bottom, and the "Forgot your email or password" just sends you back to the broken "login" page. The images didn’t even load properly. Even if it’s quick, its obviously a scam when the page link doesn’t even lead to "Netflix". Likely, someone copied the CSS and HTML from the real Netflix page, pasted it onto a cheap domain they bought, and then redirected the login to submit or log credentials elsewhere. What could be stolen are, email, passwords but potentially payment card information and billing addresses, or someone looking for free Netflix accounts to use or sell.

Krista –

Type of a scam Phishing

they are sending out this message, that your monthly payment from Netflix didn’t go through, you need to update your account information to avoid suspension

Christopher –

Victim Location 63034

Total money lost $4.98

Type of a scam Identity Theft

I was trying to call Netflix and I dialed (800) instead of (1-866) prefix and the people who answered the phone pretended to be Netflix. I gave them my information thinking I was calling Netflix. They deceived me. They took out $4.98 from my account. The number of the agency that took out the money is from 1-800-370-1250. This is a scam.

Maurice –

Victim Location 76513

Type of a scam Phishing

I received an email with a message I knew was unlikely. I immediately checked my Netflix account, changed my password, and saw that there was no message on my account. I then started an online chat and forwarded the email to Netflix’s phishing department. Then I sent it to you. I never contacted them.

We weren’t able to complete your last payment for your NetfIlx membership. We’ll try charging you again over the next couple of days, but if we aren’t able to complete a payment soon, you’ll lose access to NetfIlx.

Update payment method now

Contact support or visit our Help Center.

©2018 Netflix, LLC 901 Cherry Ave, San Bruno, CA 94066

Kellie –

Victim Location 98296

Type of a scam Phishing

This email requested my password, my name, credit card number, expiration date, security code and address.

Am changing my credit card, changed my password

Your account is on hold.

Please update your payment details

Hi ,

We’re having some trouble with your current billing information. We’ll try again, but in the meantime you may want to update your payment details.


Need help? We’re here if you need it. Visit the Help

Hilary –

Type of a scam Tech Support

said they were with Netflix and need to access my computer.

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