Ashleigh – Jul 17, 2020

Victim Location 49512

Type of a scam Other

I was attempting to place an order for swimsuits. The initial item total was to be $137.62 minus a 32% discount that had yet to be applied (for orders over $125), plus tax, free shipping. After indicating PayPal & confirming it’s info, I was directed back to the cart. I noticed in small font at the bottom that the order total had changed to $303+. I opened the item info, & every item’s price had more than doubled. I was unable to change or delete any item…the site would have only allowed me to click "order submit". I attempted to place a complaint be email thru the site but it wouldn’t allow the info to be submitted. I’m sure most people wouldn’t have noticed the price switch & would have been cheated with the much higher price. As I was unable to delete the order, my name & address were left within their system. Again, I’m just grateful that I had indicated PayPal rather than a direct payment source. To be safe, I’ve removed a payment source thru PayPal.

Mayra – May 02, 2020

Victim Location 68376

Total money lost $265.80

Type of a scam Online Purchase

I fell for a pop-up add displaying a cute blouse, went to the website and purchases several tops. The products came, and although I will wear them, they were certainly not of the quality I was expecting. But that was only the beginning. I made the mistake of using a debit card instead of a credit card, and since this was the ONLY time I have ever done that, I am positive that the fraudulent charge that showed up a week later was from that place. A few days after I made that mistake, I discovered a $265.80 charge from USCC IVR. Upon researching that company name I found it was a scam. Please do what you can to prevent someone from making the same expensive mistake!

Devon –

Total money lost $40

Type of a scam Online Purchase

It has taken two months to get nowhere with this company. I continually get the runaround from them even after showing them a screenshot of the tracking of the shipment that never left China. I’m not in the habit of ordering online from companies I don’t know but this one is a total scam and I should have known better. I’ve been waiting for a blouse for two months, at a cost of about $40 CND. I originally ordered two but within the 24 hours after I cut the order in half. They took the money right away before shipping but did refund me for the removed item. The rest is just been stupidity in their responses to me.

Here is a copy and paste of what I’ve looked at since August 27th, 2018 – It basically stops when it says it was delivered to the Airlines. It never landed in Canada to track at all.



In Transit


China Post


Canada Post

2018-08-27 10:30 ????????

Destination : Canada – Tracking consuming: 259 ms

Origin : China – Tracking consuming: 391 ms

2018-08-27 10:30


2018-08-26 06:37


2018-08-25 19:46

????????, ??

2018-08-25 12:33

??????, ?????

2018-08-25 01:33

??, ?????

2018-08-24 19:57

??????, ???,???????

2018-08-24 19:21

??????, ???

2018-08-24 19:18

??????, ???


October 18, 2018


Tracking Number: RH977394961CN

To: Modlily Customer Service:

This is getting ridiculous! Beyond ridiculous. Have someone who is fluent in English read this one please.

The package is NOT being processed, it is NOT in transit, it has NOT been shipped out!! What do you NOT understand???

You are lying. If you look at all of the tracking via emails I have written to you, you would see that it never left China!!!

It must be lost at the airport IN China. It never made it to CANADA, that is and was the point. It is LOST!!!

It is now October 18th 2018 and this was ordered on August 17, 2018. The package never reached Canada to continue to track it.

Get over it and show some integrity and give me a full refund for this complete inconvenience. The package is not coming to me, that is clear.

It is clear your company is a scam, you are just making money off of people and not delivering the goods. I demand a full refund today!

I have no more patience and am reporting you to the And, I will forward this complete thread of emails to them as well.

You have the worst customer service and do not back up your promises to deliver the product. You should have Re-sent the product to me after the first time I let you know it couldn’t be tracked.

I am adding a screen shot of the TRACKING info that has not changed since you started the shipping process.

I’m done, give me my money back now because the transaction was already made back in August!

*** *** – (it couldn’t be copied to here) but I’ve copied to the top of this note.


Sent: Monday, October 8, 2018 8:52 PM


Subject: TSN:T0096880615 Your ticket has been updated –


Thanks for contacting us. I tried to stop the processing of your order the moment we get the message from you. But it is too late.The order has been shipped out, we cannot cancel it now. But don’t worry,if you are not interested in the order, you can refuse it when it arrives and we suggest you contact the shipping company in advance. Once the package is shipped to us as a Return to Sender we would issue you with a full refund. We hope for your understanding. If you need any further help or information, please feel free to reply. I will always be glad to help.

Your ticket (ID:T0096880615) has been replied by our customer service. The communication records have been listed below: ***,Monday, 08 October 2018 at 21:12:25 PM

Dear Modlily,



I demand a FULL REFUND now as I have not received the item I ordered. Itâ??s almost two months since I placed the order.


I cannot track my order because it has not left China. It has not arrived in Canada to track. That means itâ??s NOT on its way!!!

Your customer service is atrocious, (that means worse than bad) and I will not even attempt to do business with you ever again.


I have been more than patient with you throughout this transaction and have had no satisfaction in any sense of the word.


REFUND ME the full 100% now. No more asking me to be patient, as it is your job to be fully responsible for an order gone bad.


I would appreciate someone who can read and write English to respond. No more playing the games pretending you cannot understand me.


I want my money back now!!







Sent: Friday, September 28, 2018 6:30 PM


Subject: TSN:T0096880615 Your ticket has been updated –


***Saturday, 29 September 2018 at 09:30:48 AM

I can apply 50% refund for you if you have not received your order by Oct.11 .pls kindly knowing that.

***,Friday, 28 September 2018 at 20:41:43 PM

Dear *** Â

September 27, 2018


Here is a copy of the SAME info that was posted on August 27th by China when my package went to the Airlines to start its journey to Canada.

It has not been updated at all since then. What do you people not understand when I ask you to take some time to INVESTIGATE the whereabouts of my package??????

I have been patient and yes I see you have stated it is supposed to be delivered between Sept 13 and 25 2018 … and it is NOT here yet as of today Sept 27th.

I truly believe it is lost in a cargo hold somewhere, maybe still in China because it doesnâ??t show it arriving in Canada yet. Canada Post does not have any information on it yet. I cannot track it if it has not left China!!Â This link takes you to the page that keeps coming up for me when I try to track it.


It is almost 6 weeks since I ordered the blouse. You have given me the runaround ever since I first wrote to you. You have to understand that NOTHING IS BEING UPDATED anywhere on the Modlily site or at the source in China …. SO …. all I want you to do is FIND IT and if it is lost, then SEND ME A Replacement ASAP … RE-order it!!!


This is ridiculous. This is the worst customer service Iâ??ve dealt with in a very long time. I know your doing what youâ??ve been trained to do but you are not understanding what I need you to do. Does anyone understand English?

It is quite unfair of you to tell me to wait until the end of October before youâ??d issue a 100% refund or even a 50% refund in the beginning of October because we are so far the 30 day mark already. Just so you know, it does not take one month to fly from China to Canada â?? LOOK AT the date it was supposed to load onto the plane!!


This is exhausting. FIND IT!!! The minute you found out it had disappeared from your system, you should have Reordered it for me.Â





Sent: Thursday, September 20, 2018 3:12 AM


Subject: TSN:T0096880615 Your ticket has been updated –


***,Thursday, 20 September 2018 at 18:12:46 PM

Receiving Date:13 Sep,2018~25 Sep,2018.According to our policy, if the shipping time is beyond the promised latest delivery deadline for 15 days, I can apply 50% refund for you as delay fee. Hope your understanding and patience in advance. Should you need further assistance, please feel free to contact me. I will always be here to help you.

Thursday, 20 September 2018 at 16:37:19 PM


Tracking number: RH977394961CN

My order seems to be lost. I will not wait any longer to get an answer as to where my order is.

I have asked you to FIND it and you have given me the same answer over and over.

It does not take over a month to come to CANADA from China. I have no other avenues to lay a complaint here so please for the last time, Please find my order and do not tell me to wait or that it is still in transit. Your shipping policy says Speedy …. and we all know that is not what is happening. FIND IT OR REPLACE IT now. I have been beyond patient. Canada Post is my carrier and there is no information at all in the tracking. They have not received it yet. It’s still in China. I didn’t choose a Chinese airline to ship this.

Is there another number I can call for Customer Service?? I would like to talk to a real person please!!


***,Monday, 17 September 2018 at 13:49:40 PM

Could you please wait for more days to get it?Your order is still in transit.Thanks for your kind patience.

Sunday, 16 September 2018 at 19:29:49 PM

Dear *** and MODLILY … Today’s date is September 16th 2018

Please FIND my package! The tracking link STILL says ‘Delivered to Airlines’ in China … So since nothing has been updated or added to this information that refers to August 27th 2018, I’m thinking that my blouse is LOST in China at the airport or on the plane in the cargo hold because it does not take three weeks to fly to CANADA!! I cannot track it with Canada Post because it has not arrived IN Canada yet!!! Why NOT? IF I could see it IN CANADA through the tracking that would show me it’s on its way.

I am annoyed now and expect you to RESEARCH its disappearance.

I’ve been patient with this but really, your customer service should be doing something to FIND the item.

Please do NOT tell me to wait a few more days … Find out where it is please, that’s all I want to know. IF it is lost then you should replace the order.

Sorry, but I won’t be dealing with your company again if you don’t take the time to investigate this matter. There should have at least been an estimated, or expected date of delivery to my door.

Thank you.

Best regards,

***,Tuesday, 11 September 2018 at 15:14:55 PM

Don’t worry.Your pakage is still on the way so far.Could you kindly wait for more days get it?Thanks for your kind patience.Please update few days later. It’s normal for the shipping service you choose,caused by logistics have not updated on website timely. Tuesday, 11 September 2018 at 10:14:54 AM

Good Evening,

It is now September 10, 2018, and I have not seen any change in the tracking information. I know it is being shipped internationally but if you will notice on the tracking information I am including below, it says it was delivered to the airlines in China and is IN TRANSIT since August 27th.

I want to know if it has been lost because it should have made it to CANADA by now as I refer to the info below. Canada Post has no tracking information on it yet.

There is no scheduled delivery time given and no email or phone number to contact in the tracking information window.

All I want to know is where is my package?

This was my first order with Modlily and will surely be my last because of the sheer lack of shipping information available.

I began this order on August 17th, 2018 and once it was In Transit as of August 27th, I expected to have more updated information long before now. Seriously, it doesn’t take two weeks on a plane to arrive in Canada from China … !

Again, the only information I’ve received by tracking is as you see below. PLEASE find out what has happened. Thank you, ***, for your response on September 3rd but as you can see … nothing has changed. This is ridiculous. Thank you for your time.

I have copied and pasted the tracking info below.

Best regards,

Number: RH977394961CN

Package status: In transit

Destination: Canada

Origin: China

2018-08-27 10:30 Delivered to airlines

2018-08-26 06:37 Delivered to airlines

2018-08-25 19:46 Shanghai Pudong Treatment Center, arrival

2018-08-25 12:33 Shanghai Processing Center, export Direct Seal

2018-08-25 01:33 Shanghai, has been exported to open and dismantle

2018-08-24 19:57 Shanghai receiving center, has left, the next station processing center

2018-08-24 19:21 Shanghai Receiving and mailing center, has been sealed hair

2018-08-24 19:18 Shanghai receiving and mailing center has been received


Powered by ***,Monday, 03 September 2018 at 13:50:57 PM

We are international shipping.Your package needs some days get to your country and tracking info will be updated once be in your country.Could you wait in patience for more few days to get it? Please update your order status few days later.Thanks for your kind patience.Tracking number is below .Please click the below link to track your order status

Shipping Company: China Registered mail

Tracking Number: RH977394961CN

Tracking Link:

<span title="——————————————————————————–
——————————————————————————–… />
Sunday, 02 September 2018 at 20:46:43 PM

Thank you, I appreciate your help.

On another note, I was advised that the remainder of my order had been shipped last week. I’ve been checking the tracking number for several days and the information is just sitting on the same thing … In Transit and apparently left China on the 27th of August via AIR or at least it says, Delivered to Airlines.

There is no further information. I figured it would have landed in Canada by now … so just wondering if it was coming by boat? … since it is taking so long to get an update on it.

Here is the website for the tracking that you sent to me as it sits now.

What is with this system? I was not expecting to wait a month for the item (as it states it could be Sept 15 to 25th before it gets here.

We are now at two weeks since I ordered it.

Just seems odd to me. It’s the most confusing tracking I’ve seen.

Thank you if you’re able to help me figure out where my package is and for your time.,Saturday, 18 August 2018 at 14:50:04 PM

A partial refund of 39.89 CAD was sent. Saturday, 18 August 2018 at 14:50:04 PM. This problem has been resolved.


I have contacted the financial department and they have sent out the refund. It normally takes 1-3 business days for the refund appeared on your PayPal account or 10-20 business days on your credit/debit card (normally in 48 hours), that depends on the original way you used. If you still have any doubt please feel free to reply and we are glad to help.

Best Wishes.

***,Saturday, 18 August 2018 at 14:31:25 PM

I am pleased to help you.I have removed it and issued refund to your original credit. It normally takes 10-20 business days for the refund to appear on your bank account. Or 1-3 working days in PayPal (normally in 48 hours), that depends on the original way you used. If there is still any inquiry, please feel free to reply and I will always be here to help. Apologize again for the inconvenience. Have a good day!

Please understand, the items you purchased are on sale. So you have got the biggest discount. In this way, the coupon code is not working. You can still use it in next order for un-sale items. We also have coupons for sale items now and then, please pay attention to our newsletter e-mails and you will find them.

Saturday, 18 August 2018 at 06:00:53 AM

I need to REMOVE the Blue Blouse ( )

And I wasn’t able to use the NEW Sign Up coupon upon ordering. Instead, I received a message that said ‘You’ve already received the highest discount’ ??? What’s with that? This is my first order?

Thank you for your time.

You are free to reply this email directly,or click the button below and send a reply by ticket on Modlily necessary.

Your support is highly appreciated.


One of our customer service representatives will respond to your inquiries within 1 working day.

Service time: EST 17:30 PM â?? 2:30 AM Monday to Saturday.

Best Regards,

** *** *** *** ** *** *** *** *** *** *** *** ***

Ashleigh –

Victim Location 18083

Total money lost $77

Type of a scam Online Purchase

I ordered 2 dresses online and paid $7.99 for expedited delivery on April 6 2018. It is now 1 month later and I have received no.dresses. I have been asking for a refund and they email me to be patient. There is no phone number to call. I can only submit a ticket which I do everyday. I would like my money back.

Geoffrey –

Victim Location 58784

Type of a scam Online Purchase

I ordered several items from Modlily. They did not fit properly at all, and I wished to return them. They offered to give me a percentage back instead and keep the items. When I refused, they insisted that I take the percentage offer. I still refused. Finally after many e-mails, they supplied me with a return address and phone number. I checked out the address supplied and it was some rental property in Maryland. The phone number they gave me was also fake. It was a construction business in Florida. I used PayPals to purchase the items. So glad that I did not give them my credit card.

Brandy –

Victim Location 23464

Total money lost $38

Type of a scam Online Purchase

I ordered a bathing suite. I do not like it. It is the wrong size and the suit has wires that could be dangerous because they poked out of the suite. Very Cheaply made. I tried to create a return "ticket" but all of my emails come back undeliverable and the phone number "cannot be completed as dialed. I have gotten a response from the ordering email, but they keep telling me that they cannot help me unless I create a return "Ticket" and as stated that option does not work.

Ebony –

Victim Location 10003

Total money lost $26

Type of a scam Online Purchase

I ordered a dress in December. Every time I reached out to the company I was told that the merchandise was stuck in delivery because of a storm. It is now April. I was told that the merchandise had been delivered to me, which it had not. I demanded a refund. I was told that they could only refund 60% of my money. That seems to be their scam after reading yelp reviews

Sandra –

Victim Location 30062

Total money lost $170

Type of a scam Online Purchase

Items ordered are not what is represented on line. Clothing is not sewn correctly, sizes are very small … They say easy 30 day return but inform you the items must be shipped back to China, costs more to ship them back, tell the customer to sell or give the clothing away. They will not refund money. There are sites hoping up all over warning people including a facebook page Modlily ripped me off.

Jake –

Victim Location 97215

Total money lost $54.86

Type of a scam Online Purchase

They send grossly mis-sized and very poorly-made, inferior product and when you ask for a return they say it is too costly to return with shipping so they want to "compensate you" with another subpar item. This is true- when I went by the post office with my package, to have a tracking #, which they "require" it is $56 to return the coat to China. Here are some testimonials I found online to reiterate my point:

Found them advertising on Facebook. Awful experience.

Craig –

Victim Location 36608

Total money lost $68.99

Type of a scam Online Purchase

In February (2016) I placed an order of 68.99 with this company — Modlily through their online website. I never received my order. The website says they have live chat (it does not work) Phone number provided is a voice mail and no one calls back. I filed a dispute with Paypal & their only response to me through Paypal was it was sent & tracking said it was delivered. It was not. I have been a Paypal customer for 10 1/2 years and have never filed a dispute. I wish I had researched the company first. Just go online and type in their company name. Also read comments on their face book account. Angry customers.

I am out of my hard earned money. This company should be put out of business.

Please Help!!

Curtis –

Victim Location 35405

Total money lost $33.58

Type of a scam Online Purchase

You place a order with the company and they take your money and never send your merchandise

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