Claire – Jul 24, 2020

Placed an order and they returned me telling that they don’t have the product anymore.
I asked for a refund wich they promised that they would make, but never did…

Send a lot of emails since for more than 6 months, but I gave up…

Never buy at this store, they are not thrustful.

Marissa – Jun 19, 2020

I firt put my order in 22 february. Since then I made 26 contacts by e-mail, always receiving a new information that the iten was out of stock and I should choose a new one.
After I changed my choice many times, I finaly asked for a refound but received no answer until now.

Randi – Apr 23, 2020

After a month delay a got a small part of my order. I’ve been trying to get a refund for the rest but only get the same lying response that it is on its way. This has been going on for over 2 months now.

Hannah – Apr 16, 2020

Victim Location 07306

Total money lost $40.29

Type of a scam Online Purchase

I am writing as of April 2020 after originally making a purchase (based on an online – Facebook Ad) on Feb 23rd. The enclosed advertisement below is directly from this global company’s website:

"merlinup is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!

We value all our customers: Our professional customer service team is always here to help you. Your satisfaction is our top priority! Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service! – Enjoy your shopping at"

Since the initial purchase I’ve made numerous email attempts to secure tracking information for my purchase, which have resulted in respond correspondence (which are apparently procedural "stalling tactics") stating that my order was "being processed."

Shortly after sending my most recent email – stating that I would be contacting as a result of this apparent retail scam, I received an email response that a "refund" was being processed – which still hasn’t materialized – and is probably yet another stalling tactic.

Thanks in advance for your attention to this compliant.

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