Wendy – Aug 25, 2020

Victim Location 48215

Type of a scam Phishing

This is the second time I received an email from this company claiming that I had an automatic debit renewal for McAfee Antivirus Protection. I called the toll free number listed in the email 800-674-9808 and it automatically went to voicemail. I then google McAfee Customer Service number which is 866-622-3911, and spoke to a representative to make sure nothing was being debited from my bank account. The gentlemen searched my email address and could not find a record of me ever having an account, After looking closer at the email I noticed McAfee was spelled wrong in 2 different spots, the word number was spelled incorrectly and the product name was abbreviated. This is a copy of the email sent to me.

Sent from my iPad

Begin forwarded message:

From: "@Billing Team,"

Date: August 12, 2020 at 2:30:09 PM EDT

To: [email protected]

Subject: #Order Confirmed,

Reply-To: "@Billing Team,"


Your subscription from McAfee Inc. has been successfully renewed and updated.


Product Name : Mcafee Antivirus Pro.

Order Nnumber : 192376

Order Date : August-12-2020

Expiration Date : 1 Year from the date of purchase

Price : $179.99

Payment Method : Direct Debit

Subscription : Auto-Renewal

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible. +1 800-674-9808.

contact our cancellation department and verify your identity. You can reach us on

+1 (800) 674-9808.


McAfee Inc.

Cindy – Aug 21, 2020

Victim Location 91361

Type of a scam Tech Support

McAfee support at phone number (833) 394-3939 is a tech support scam. They are not McAfee, instead want into your computer to tell you there’s big problems and you need to pay them $700 to let their level three network technicians work on your computer for 90 minutes. Tried contacting the real McAfee and they were very irresponsible and complacent with this fraud, refusing for me to speak with a supervisor and they have no fraud department. I do not trust McAfee in any way now. Do not use this service or use McAfee software.

Jimmy – May 25, 2020

Victim Location 19901

Total money lost $500

Type of a scam Tech Support

I was trying to activate my McAfee and searched for it on bing. Bing came up with different results, out of which, this being the first one, i went on this site and it seemed to be trust worthy since it was using McAfee name, logo, etc. I filled out the form that was there on the website and got a call from a person named Roger. He had a strong Indian accent and claimed to be from McAfee.

He then insisted me to allow the controls of my computer as i told him that My McAfee wouldn’t install. I allowed him the access trusting him to be from McAfee, after which he screwed up my computer and threatened me that he had access to my bank details and credit card information.

This is cruel and i want you to take action against these scammers.

Jill – May 18, 2020

Victim Location 19901

Total money lost $500

Type of a scam Tech Support

It was yesterday evening when i was trying to install McAfee on to my new computer and i entered the search term " activate card" on bing, and bing came up with many results. However, i clicked on this link and landed on to a website where in they took control of my computer stating that they would help me to get McAfee loaded on to my computer. However, after this person was in my computer, he was doing unusual stuff on my computer and stated that there were viruses and trojans in my computer which kept blocking the McAfee to get installed. After this he said that i would have to pay to get it fixed and only after which the McAfee would install. I felt this was a scam so i told them that i would first speak to the retailer and then get back to you. On this, he started threatening me that if i do not pay them, i would end up losing my McAfee key, and also said that my credit card and bank details are with them, and they can misuse it. This was a nightmare for me. i had to call up my bank and block the credit card, the McAfee key that i had bought is no longer working, and the computer is also running slow.

Caitlin –

Victim Location 78245

Total money lost $15,000

Type of a scam Tech Support

Customer received call from an individual claiming McAfee stating that the customer was owed about $400 due to a settlement they reached with BBB. Customer provided banking information and the scammers supposedly deposited $4000 then drafted $3600 because they had made a mistake and deposited more money so they kept drafting $3600 from her account but the promised $4000 was never deposited. Customer has notified bank and credit card, both accounts have been frozen.

Bethany –

Victim Location 46902

Type of a scam Tech Support

I have a Mcafee security suite installed on my computer. On January 20, 2020, I received an E-mail purporting to be from McAfee stating "Action required for your McAfee protection. Download now". The McAfee logo was displayed. The language used would be familiar to a McAfee subscriber. I have never received any similar messages from McAfee. I contacted customer/technical support for clarification and verification. I was informed that this is a "scam,ignore, do not open, delete, do not click on anything, this is not our e-mail addres." I checked my McAfee secuity installation, which appears to functioning normally. Apparently, scammers were/are attempting to gain access to computers held by McAfee subscribers. I have notified family and collegues, FTC, and AARP Fraud Watch Network, of the potntial of a scam.

Carolyn –

Victim Location 17842

Total money lost $2,500

Type of a scam Tech Support

First the scanner claimed I had a McAfee that was going to be automatically renewed for 399 on my debit unless I called to cancel. Then they said I had viruses on PC. Obtained all my personal info pretending to check if was attached by virus. Bank info, on line accounts like PayPal, etc. Also got my SS.and purchased off of Walmart. Never hung up all day. Kept me in hold.

Raul –

Victim Location 63012

Total money lost $400

Type of a scam Tech Support

In July I purchased a McAfee anti virus security key and when following the instructions on the back of the card I was told to visit and enter the id on the card. When I did that a pop up message came on the screen telling me that the info was not correct and to contact them by phone at the number on the screen. I called the number and was informed that the info wouldn’t work and was coerced into purchasing another security program from them for $400. I purchased with my credit card and thought everything was fine. I was told if there was ever a problem with my pc that a representative from the company would contact me by phone.

I received a phone call from a representative from McAfee telling me that my pc had been compromised and while on the phone I gave him permission to access my computer. While he was speaking with me he said that he could no longer assist me and would have to refund me for the security program I’d purchased in July. He told me that I would have to follow the prompts on the screen and answer each of the questions exactly right in order for the transaction to go through. The screen went black and there was small writing at the top. The first thing that I noticed was that my name was spelled incorrectly. I was to reenter my name and the amount of the refund. As soon as I typed in $400 it immediately changed over to $4000 and the representative got upset stating that I had messed up the transaction and now needed to go to Target and get several $200 Target gift cards to reimburse the $3600 overage. I told him that I did not feel comfortable doing that and he should just withdraw the $3600 from my account. He told me again that he could not do that. In the meantime I had a friend contact my bank by phone and we found that not changes had been made to my balances. The representative from McAfee would not allow me to get off of the phone until I had agreed to go to Target and he wanted me to stay on the phone while I made the purchases. I contacted my bank and changed all of my accounts but I am still locked out of my pc.

Taryn –

Victim Location 19801

Total money lost $250

Type of a scam Tech Support

These people are pretending to be McAfee, rather they are not. This happened when i was trying to install McAfee on my computer and i landed on to this website and they took remote access of my computer, said there was something very wrong with it, and that i had to pay to fix this. If not, my computer will be hacked.

They also charged me $250 for the same. I have reported this to my bank. But i also wanted to report these scammers to as i feel that others should stay safe.

Thanks and regards.

Virginia –

Victim Location 19801

Total money lost $69.99

Type of a scam Tech Support

These people are using McAfee trademarks and logo, they took the access of my computer through a link via chat session when i was trying to install my McAfee antivirus. Started demanding for money to get out of my computer as well. They seem to be scammers, which is why i wanna report them.

Tanya –

Victim Location 48419

Total money lost $42.39

Type of a scam Tech Support

Purchased the Total protection computer security from McAfee on October 10,2018. Unfortunately my computer was under repair and I didnt have an opportunity to download the product until February 14,2019. After many day of trying to download per the link they sent me, I called to get some assistance. When calling they checked to see if I had an account with them. They looked by my name and phone number and could not find anything. After being transferred a SEVEN times, I was finally sent to a level 2 supervisor that tried to find my purchase by credit card number. Upon entering my card information the system repeated itself over and over, then telling me my card was invalid. On my bank statement, it reported the charge using the exact card I had entered. After many attempts I was transferred again, after a long hold, to another supervisor who asked that I send the email I received with the download link. When he came back on the line he stated the link was legit but defective. But because they couldn’t find my account there was nothing they could do and I clearly didn’t know what I was doing. After all the ridiculous craziness, I calmly stated that was fraud and I would be reporting them and hung up.

Joel –

Victim Location 72076

Type of a scam Phishing

had a Mcafee pop up saying it had expired but I know it is not expired. Did not click on it but wanted to let you know.

Krista –

Victim Location 95621

Total money lost $600

Type of a scam Tech Support

On July 02 , 2018 I attempted to install a McAfee antivirus

software program into my computer. I googled the website and was asked to

enter my Product Key into the space provided. I then clicked on continue. A page showed up saying

my Product Key was accepted but there was a problem with my computer and I have to call on +1-833-226-5400 I was then directed to follow

instructions which resulted in you controlling my computer.

I was told that there were forty nine other entities controlling my computer and that you, for $599.99,

could clean my computer and provide security for five years for all my electronic devices. I accepted that offer.

Later a technician from Apple Tech Support told me that this was not how Mcafee did business.

I hired a computer repair technician who came to my house. He told me this was bogus and a common scam.

He said there never had been forty nine others controlling my computer. He cleaned up my computer and removed unwanted programs.

He told me to cancel my credit card and change all passwords.

I called my credit card company, had them cancel my card and dispute the $599.99 charge.

From Them I received no service or benefit. In fact I had to spend $100 to clean my computer.

I request you Guys to Please Investigate and Cancel the Toll Free Number, Because they miss using you services. I am also going to report to Local Police and BBB.

Haley –

Victim Location 71854

Type of a scam Tech Support

I received a call from young man, I presumed he was from India. He said there was a mistake and my bank account had already been charged $4.and some odd cents for computer tech work. They needed information to refund me the money. I told him if even a cent was taken out of my account without my permission I would be contacting authorities over it. He tried to keep me on the phone but I said, "I’m going to check my account now, and will be contacting law enforcement if any is missing." When I checked my bank account there was nothing gone. I then called him back but he hung up on me.

As I was telling my girlfriend about it, she got a call on her cell from the same phone number.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top