Max Novelty

Kelsey – Dec 01, 2020

Don’t buy from them, I ordered in late March and it is not December and I have not received my package or a response from customer service. The one time they did respond, they just gave me the tracking number which still reports that it is not recognized by the system.

Leah – Nov 23, 2020

Country China

Type of a scam Online Purchase

Initial means of contact Website

Ordered paint by numbers in April. Nothing received. No response to emails for refund

Bruce – Nov 17, 2020

Ordered 2 chairs from through Facebook on 7/14/2020 – never received the product. Looked for them online, and the website isn’t there. SCAM!

Jeffery – Nov 14, 2020

Ordered a paint by number kit in March or early April. I have never received the product. Have contacted company and received response that it takes a while to process and mail. I believe this must be a scam company, although some people have received their pbn. Never received and never refunded. Don’t use Max Novelty.

Brianna – Oct 06, 2020

REFUND MY MONEY…my order of paint by numbers placed back in April 2020 has never arrived nor will it.

This despicable company is a SHAM and has no conscience in taking money off trusting customers who place orders in good faith.

Do the persons involved live a corrupt lifestyle through these fraudulently gained funds…are they proud of their deceit. Do their families hold their heads in shame!

Krystle – Sep 30, 2020

People do not make any purchase from them, they are scammers, they are taking money, but you will not receive your item never.
I bough from them one item on March 2020,
And today already the end of September, i emailed them 2 months ago asking them whenever i csn receive my item, they replied that that the item will be for a delay, but exuse me 7 months…
Also, I emailed them a letter asking to return money back- No Response.
This is my first and hope the last one bad experience. 😪

James – Sep 13, 2020

I ordered a painting from them over fife months ago and still haven’t received anything. Tried to contact them several times, but nobody bothers to answer my emails. This company is total scam. Once they get your money they can’t be bothered with you any more. There are hundreds of complains against them online and several groups of people they cheated on Facebook. Please, warn everyone you know. You can buy the same paintings on Amazon for even less. I wish someone could’ve hold them accountable somehow. We are talking thousands of dollars here after all.

Marissa – Sep 02, 2020

Placed an order for Paint by numbers in March. They do not answer emails. This week received my order after 5m onths. Received a canvas nothing like my order. I am absolutely furious they have obviously sent me something that nobody orders. Not much point sending it back will never receive what I actually ordered.

Hilary – Aug 19, 2020

I ordered 2 chairs from this company on July 7, 2020 and cant get a response or tracking number! DO NOT USE THIS COMPANY! SCAM! SCAM!SCAM!

Kristi – Nov 17, 2020

I, too, ordered two chairs from “”, on July 14, 2020 and never received the product. SCAM! Now I won’t purchase through Facebook AT ALL.

Timothy – Aug 18, 2020

Ordered two chairs on June 28 and have still not received but the money was taken out of my account. Cannot locate anyway to track my order.

Bridget – Aug 16, 2020

Scam. Never received item or refund. They respond to 1st email then no response ever again. They need to be shutdown. Probably a China company anyway!

Jonathon – Aug 13, 2020

I’ve never seen anything like this. I placed an order in April to have something to do during the quarantine. It’s now mid August and I’ve received nothing but promises that it’s on it’s way and also cancellations are not possible after 24 hours. Total scammers. Calling my cc company.

Nichole – Aug 10, 2020

I ordered 2 paint-by-number kits in April, 2020 and to date, I have not received them. I have emailed customer support but have had only 1 response about a delay in shipping due to Covid. Have not had a response now in the last 2 months.

Wesley – Aug 06, 2020

Scam Scam Scam! I have never gotten the paint by number I ordered clear back in March. I have emailed them several times. They responded once saying it had been shipped. I never got it. I have subsequently emailed several times. They do not respond. So glad I did not buy a more expensive item. So disappointing.

Jacqueline – Jul 31, 2020

I ordered 3 chairs from this company on July 2, 2020 and cant get a response or tracking number! DO NOT USE THIS COMPANY! SCAM! SCAM!SCAM!

Jeffrey – Jul 25, 2020

I bought a chair and air mattress back early June and nothing. No response no product no shipping number! Scam! Do not order from this company it is a money eater and no product. Stay away!

Devon – Jul 23, 2020

I placed an order four months ago and cannot get any response from them on where product is or sending a refund. I have emailed multiple times with on response and my tracking number is not even in the system when I look it up.

Heidi – Jul 23, 2020

Total money lost $35

Type of a scam Online Purchase

This company advertises paint by number products which I purchased to spend some time during Covid. I ordered a painting and was charged $25US for the painting. It has never arrived and I have reached out 5 times to their support department for info and there has been no response at al. The money was taken immediately from my bank account and no refund or products. Do not buy from them. They seem legit but cannot be as no service would have this lack of communication.

Blake – Jul 19, 2020

I ordered 2 kits a year ago and have got no response, no kits, no money back. This company is a total scam. I ordered a kit off Amazon and got that in 4 weeks.
Max Novelty is a TOTAL SCAM.

Neil – Jul 16, 2020

Still waiting for my painting. Ordered it April 1st and been getting the run around. Do not buy from this company if you don’t want any headaches. Gonna contact my bank and BBB about this.

Micheal –

I ordered 2 paint by number on March 31st. I still have not received them. They keep blaming the virus, but we have ordered other things from China and they didn’t take this long. Even worse they keep sending you emails to try and get you to buy more. I have complained directly to them, and while they do respond pretty quickly, it does no good. I finally told them I didn’t want the items anymore and wanted a refund. They said sorry, they already shipped! If you don’t want them you can just refuse them. Like I am going to wait by the mailbox for the mail and refuse them. I don’t even know if the mail carrier would take it back, who pays for the return shipping? Today I had had enough, 113 days, 3 1/2 months and counting. I got a refund from my cc co. DO NOT BUY FROM THIS COMPANY !

Colin –

This company is a scam! I ordered a kit on April 15th, 2020 and it is now July 11th, and no order has been received! It’s impossible to try to track anything with their bogus tracking. And they charged my account immediately for $19.95! This company is out of China and they tried to tell me that it was due to covid-19 . Well I ordered from China recently during the pandemic and received the item in 2 weeks so it’s all lies from this company!

Paula –

ordered 2 pictures in early April…still not here. I tried contacting them during their business hours, said i would have to wait a while longer…Covid..yada yada yada. Now months later still trying to get ahold of them…their tracking link DOES NOTHING, their contact address DOES NOTHING…GOES NO WHERE LIKE MY COMPUTER FROZE!

Frederick –

Victim Location 49426

Total money lost $18

Type of a scam Online Purchase

I ordered a paint by number for 18.00 on April 2nd 2020. I have never gotten product. I wrote 3 x and they send fake tracking info. The money was taken from my account immediately. Now they are not returning my email asking for a refund.

Kristy –

Victim Location 49426

Total money lost $18

Type of a scam Online Purchase

I ordered a paint by number for 18.00 on April 2nd 2020. I have never gotten product. I wrote 3 x and they send fake tracking info. The money was taken from my account immediately. Now they are not returning my email asking for a refund.

Abigail –

Ordered March 2020. Never received. But, I continue to receive weekly emails for more sales and more discounted prices. Never a response, phony shipping numbers, no responses to inquiries. Contracted, BBB, and filed a report.
Will be contacting atty General so of Rhode island as noted in their address. They need to be off social media. Beware the f Max Novelty.
Contact your bank for refund.

Darryl –

Ordered a kit on March 28th. Fast forward to July 2nd and I still have not received my order. I have emailed them 4 times, no response. Then they have the nerve to send me a online review and a 20% off next purchase offer! I filled out the review but when I went to submit it, they somehow put it in a pause status and never went thru. I bet if I had ordered again, that would have gone thru! So mad, what a total rip off!

Marisa –

Nothing negative goes through. No comments, no emails. Contact BBB, and your
bank. It’s a huge profitable scam

Douglas –

I ordered a painting and never received a tracking number. I was unable to contact anyone through support either. This is

Regina –

Ordered 2 paint by number sets on 4/10; credit card charged same day and got an email with order number. Now 6/27 and no product received and no response to 5 inquiries. File with supposed tracking numbers is a joke. Going through credit card company to get refund. This company should be shut down and owners prosecuted.

Virginia –

I ordered a painting April 20. I got a reply thanking me for my order. Since then I have sent at least 5 emails. Have heard nothing from Max Novelty. I recommend you do not order from this company. They should be shut down. I am canceling my order.

Donald –

I ordered 1 painting April 20, 2020. I received a reply, thanking me for my order. I have emailed them at least 5 times since then with no reply from them. I am going to cancel my order. If you like to throw money away then order from them. Their business should be shutdown.

Joel –

Scammers. They take your money and never send product. Thus company should be shut down. How can they be allowed to operate?

Miguel –

Same experience as everyone else. I should have looked at the scam issue prior to ordering. They should be shut down. They have stopped responding or just keep sending a canned email with unknown tracking codes!
Do not order from this company

Ebony –

I ordered two sets on 14th and 23rd June I still haven’t got them.I tried numerous times to contact them and only received an answer when I started leaving bad reviews. Of course they promised a refund but now they are saying its in transit so they can’t. Tracking info says its still in bloody China! Biggest scam out!

Naomi –

I ordered 1 painting on April 17th. It was charged to my account but never received. I have emailed several times but have never received a response. With all these concerns who do we contact to put a stop to this fraudulent company?

William –

Thank God I only ordered one PBN. I was going to order a few more but I thought I should wait and see if I even like doing this. Should have known better ordering from a merchant on Facebook. I ordered the item on 4-6-20 and charged it to my credit card. Received an email the very next day with an order confirmation number and was told it would ship within 5-20 days. I have emailed this company over a dozen times with no response. I am so pissed. Even though it was only $19.95, it is merely the principal that there are [censored] people that exist in this world. I hope somehow these people pay for what they are doing to us unsuspecting consumers.

Tyrone –

I placed an order for 8 paint by number kits at the 1st of March and have not received anything except 2 tracking #s that were invalid. This ridiculous and if I’d realized when I placed the order that they were shipping from China I would have never ordered.

Brandy –

I purchase a kit in mid-April, 2-3 weeks before Mother’s Day. They said, with COVID, it should be 10-15 days so I had left plenty of time. I was quite proud of myself for not waiting till the last minute. But of course, it never arrived. I have sent them three emails at their support e-mail (they conveniently have no phone number) with all the relevant information including my tracking number (which the tracking system doesn’t even recognize), each increasing in urgency, but I still have yet to hear anything back in any way. So…I guess I have no recourse and the money is just lost. What a shame.

Tony –

I order 4 PBN kits on April 10th . I received a fake tracking number number and an email from some guy who I also believe is a fake stating that the delay is due to COVID-19 . I am not sure why you would be worried about COVID-19 if you are located in providence Road Island. Later finding out this is a Chinese company portraying an American company selling on Facebook and ripping people off!

Billy –

We ordered 2 paint by number sets in April. Never received anything as of yet. They advertised on Facebook so I guess we were scammed. They have our money and we got nothing. Why are these fraudulent companies allowed to advise . Facebook should have to check them with the better business bureau.

Meagan –

Oh dear. We’re the same. We ordered two paint by numbers on the 28/3 at the beginning of the pandemic. It was nearly $60 Australian dollars. I feel like the aggressive marketing and dodgy web design should have made me more careful but it got us in a vulnerable moment, which is what scams are all about, right? I’ll see if I can get our credit card company to refund the money and will alert FB. Commiserations all.

Vanessa –

I ordered 3 paintings on April 13, 2020, received an email stating the order would be shipped in 7-20 days and I would receive a confirmation email. Did not receive the email and never received the paintings. Customer service doesn’t respond. Do not order from this company. They are a scam.

Meredith –

I ORDERED A KIT, AND PAID FOR IT, ON MARCH 28. They have done nothing but give me the run around.It is too complicated for me to track it with their complicated tracking download…I don’t remember my Microsoft numbers. I have complained over and over, with no help. And, of course, I haven’t received the kit. That is two and a half months ago. Please help us!

Craig –

my experience is the same as everyone else. I ordered 2 kits for my daughter”s birthday in June and still have not received any info! I guess we all just lost the money.
This is so maddening as a lot of us are on fixed incomes. What a terrible way to take advantage of older people. DO NOT USE THEM UNDER ANY CIRCUMSTANCES!
It is a scam

Juan –

I ordered on April 3rd. Received a message a few days later saying my order had shipped but no tracking number. After a couple of weeks of waiting I tried contacting them through Facebook Messenger only to receive automated responses. I have emailed them several times over the past weeks with no replies. They have removed me and blocked me from their Facebook group and Messenger. I still receive their email ads almost daily, but they still do not respond.

Deanna –

It is definitely a scam! DON’T ORDER ! Ordered a painting on 11the April and never received it. I tried to contact the company many times and have never received a reply.
Shame, I was so happy to get my painting.
I will ask for a refund from my bank but no guerantee.

Taryn –

Same with everyone
I purchased 2 painting and cost me around $100AUD. It has already been two months and still hasn’t received them. They gave me the tracking number, and when I contacted the posting company they said the package not even been posted.
Do not ever never shop on this website!

Deanna –

I ordered a painting 2 months ago and I have not received the product nor heard back from them. I have emailed constantly with no response. Ridiculous! Any idea how to get my money back? They keep sending me more advertisements to buy more products. How are they not shut down by now? Has anyone received their merchandise?

Brandi –

I ordered 2 paintings from them and they took money but its been 2 months and nothing .haven’t even gotten a tracking number for it.

Raymond –

I too ordered pictures on April 5 and have never heard back. Send an inquiry every other day but no one replies.

Noah –

I ordered my kit on March 23, 2020 and the money was promptly charged to my credit card. I waiting for a few weeks and requested tracking information, which was ignored. Then they put on the blog that you could find your order number on an excel sheet which was bogus. So I told them to cancel my order. No response , so I disputed the charge with my credit card company and received a refund. This is a scam company.

Randi –

I think they have changed their name to The painting kit. I had the same experience. Noticed the emails are coming from gmail account. Time to call my credit card company. Too bad. I was really looking forward to doing something creative.

Jack –

Same experience as everyone above. They are a Shopify account. I reported to Shopify to have the website disabled. You need to do the same. Shopify have rules and this is one way to shut them down.

Dale –

I placed an order on April 1st and have not received the product. I thought this would be fun to do while on lockdown. I received one email from them back in April but nothing since. They won’t respond to any of my inquiries about either receiving the product or canceling the order.

Jacqueline –

Ordered in March and was charged $70. I received a “thank you for your order” with no tracking #. I have emailed them many times for at the very least an update and they will not respond. They do however keep emailing advertisements. I can not understand how their site has not been shut down so that they can not steal from anyone else. There have been so many complaints against them yet they continue to advertise & steal.

Mitchell –

My order was confirmed on March 28th, 2020. Sent them an email on
May 9th, asking why I haven’t received my order. No response, but a crap load emails. Even had ones wanting my review on the product! Ha! If I only could receive it ! This was supposed to be a gift for my granddaughter’s birthday, May 28th! It has had plenty of time to get here from Hong Kong. Just glad I only purchased one because I will probably never get it!

Darren –

I ordered 4/8 and my money was taken. I tried to correspond with them by email to change my address and got no response, no tracking number. Now I can’t even access the contact app. I’m really irritated that they have given no reason for this long of a delay, other than the virus. I will never order from them again. I would try to cancel the order but I’m sure my money is just gone.

Jeremiah –

I ordered a kit on 4/2/2020. My money was taken on 4/8/2020, and when I asked for shipping information I was instructed to DOWNLOAD an excel spreadsheet and find my order number. I did this numerous times, sometimes finding my order number, sometimes not. After sending them many emails and no longer getting any kind of response, I finally figured out that this company is a SCAM with fake reviews and made-up feedback. I cannot understand why both Instagram and Facebook still allow them to advertise. The weirdest part is that I receive emails from them frequently asking for feedback for my PBN kit How sick is that? I doubt the company is in Rhode Island at all. This is a Chinese flimflam racket.

Toni –

SCAM DO NOT ORDER…Add me to this list of complaints…I placed my order on April 1st, and I still have not received my order. They have answered two of my emails and sent me some bogus tracking number that does not exist. Facebook needs to take this bogus company down from advertising. Shame on Facebook and Max Novelty!

Shaun –

I also place an order on 4/10/2020 for 2 kits. I received an email stating that my kits were shipping but with no tracking number. When I had not received my kits by 4 weeks I contacted by email. No response. I have contacted them twice a week with no response. This morning I got an advertisement for 20%off my next kit. 😏Really? Does Facebook have any policies about crooks advertising?

Caroline –

PLEASE DO NOT ORDER FROM THIS COMPANY. We ordered 2 Paint-by-number kits from this BOGUS company on April 1, 2020. Received an email notification that our kits were shipping but no tracking number. Have sent several emails to this “company” over the last month or so and, CRICKETS! Makes me utterly sick that people take advantage of people during this Pandemic when all we are trying to do is find something fun to do with our families. Has anyone reported them to the BBB? What else can we do to get the word out about this ruthless “company”?

Brendan –

Ordered the beginning of March. Followed up 3 times with no response. Must be a SCAM site.

Angelica –

Victim Location 70508

Total money lost $20

Type of a scam Online Purchase

Very aggressive advertising on FB for paint-by-numbers prints, takes your money and you receive an order number with confirmation email that is not trackable and fraudulent. Never received the product months after ordering it, but money cleared account right away.

Jamie –

Mine is same as below. Ordered late March and now mid may. Took money, sent confirmation with no shipping number. Replied to one email with the website to track order but no shipping or tracking number and they haven’t replied to any of my further emails. Don’t use them

Mallory –

I placed an order on March 26th, 2020. So, it’s been 2 months already and the package never arrived. I received an inquiry as to how do I like the product. How could I know if I haven’t received it. I emailed them last week asking for the status of my order and I didn’t get anything from them.

Natalie –

Ordered one paint-by-number item on 4/3/20. Only received email confirmation and record of billing. They have not responded to my email inquiring about my order. What a sham!

Whitney –

I placed an order on April 10, 2020. Was told order would be delivered within 30 days, it never arrived. About 3 weeks after I placed the order, I received an inquiry as to how do I like the product. I replied that I never received it. So on April 30, 2020 I received an email notice supposedly from Max Novelty as follows: “Customer care is Max Novelty’s top priority and we reply to all our customer support emails within 24 hours. Unfortunately, due to the extremely high volume of incoming emails, we might not get to your query within the promised 24-hour timeframe. Some emails tend to bounce back to us, and our clients think we might be ignoring them (which is most definitely not the case!). Please do not despair. We’re working hard to answer everyone’s questions and WILL get around to yours soon. Apologies for any inconvenience caused. Please make use of the following guide to track your order: If your order number does not appear in the list within 14 days of ordering, please reach out to us again, and we’ll assist you in manually tracking your order. Please allow the tracking website 3-5 days to update with your information. There has been a delay in shipping due to Covid-19 pandemic. Shipping and delivery to the US typically takes 2-4 weeks” I went to website this date. A notice popped up that this website does NOT exist.

Dominic –

Ordered 3 painting April 14th, 2020…no tracking number, no replies from company, tried to email them again nothing. My card was immediately run and still its been 6 weeks and still nothing. I find its amazing how many of us got scammed and I feel pretty stupid for falling for it on FB!

Beth –

Add me. Ordered March 31 and still nothing. Was sent a tracking number on April 24 that doesn’t exist. Requested refund I’m so fed up & no response. That’s what I get for not checking the company’s location… located in Hong Kong and there’s no way to call. I’m so pissed.

Alana –


Theresa –

Add me to the list! Ordered April 6. No tracking number received. No response to my emails! I have been taken before by foreign companies on FB. I can’t believe I did it again. Grrrr

Anne –

I placed an order almost 2 months ago . I have wrote them 4 times about a refund and they never answer. If i didn’t know any better id say it was a scam but its just a terrible ran business.
Its so bad that Better Business Bureau has a whole file of complaints & patterns.
Im pretty sure the are still taking peoples money even if they are sold out and they refuse to communicate with the costumer

John –

I placed an order almost 2 months ago . I have wrote them 4 times about a refund and they never answer. If i didn’t know any better id say it was a scam but its just a terrible ran business.
Its so bad that Better Business Bureau has a whole file of complaints & patterns.
Im pretty sure the are still taking peoples money even if they are sold out and they refuse to communicate with the costumer

Jamie –

Early in April placed an order, never received tracking info, response to emails or a requested refund.

Roy –

I can add my complaint to the numerous notes I’m reading about this company. I placed an order on April 4, 2020 and haven’ t received any response to emails, never received a tracking number and cannot find a phone number to call. Very disappointed.

Cameron –

Scammer’s website

Scammer’s email [email protected]

Country United States

Type of a scam Online Purchase

Initial means of contact Not applicable

I placed an order on March 31, 2020. They deducted my account the money and I’ve never heard from them again. They do not respond to emails. It appears they are also known as Dog Groomers Rock also an online store. The better Business Bureau shows the owners name is James Alderman. This business is a scam.

Evan –

It looks like this company is really Dog Groomers Rock from Rhode Island. They are also an online seller and can only be reached by e-mail. I wonder if they ever ship their product. The BBB shows the owner as James Alderman. This guy is a scammer! I never received my order from max Novelty and I’m sure I never will. Lesson learned.

Andres –

I can’t believe I fell for this scam! I ordered 3 kits on 4/2/2020 and have gotten nowhere with my email requests for updates. My grandkids were excited to have something to look forward to when the quarantine first started. What an awful thing to do to people! The tracking method is ridiculous. Shame on you, whoever you are! I sure would like my money back.

Dawn –

Back in the beggining of march I purchased 2 paint by number. I have emailed several times an get a generated email back. They have already charged my credit card , an I have not received anything yet !

Kathleen –

How can Facebook post a scam company like this? I am a senior citizen and really can’t afford to lose the $80.00 I invested in 2 framed paint by number paintings. I have been sending emails, with no response. This is extremely frustrating!

Mindy –

Same as above. Does Facebook not check anything on their advertisers? Will never order from companies using Facebook again.

Paula –

I ordered two paint by number pieces on April 7th. I was told I would receive a tracking number, I never did. $39.90 was withdrawn from my account. Every time I contact them they give me a list of thousands of numbers to check. I never did receive the tracking number to do so.

Daniel –

Same here ordered 2 march 4, same experience as you , took my money never received anything emails dont work its a scam !

Oscar –

My story is exactly like everyone else’s story on here. I ordered a paint by number kit in late March after seeing an ad on facebook. I never received a tracking number. I reached out to them several times and have heard nothing. I plan on calling my credit card company to see if I can do anything about it at this point. TOTAL SCAM. BUYER BEWARE!

Grant –

I share the same experience as everyone else. Ordered PBN kit the middle of March 2020, and never received anything! No response to my e-mails. I never got an email from them with a tracking number either. I just would like a refund at this point! This company is fraudulent!

Trevor –

My experience echoes most on this thread. I clicked on an ad on FB and was taken to a very legitimate looking website. I ordered 03/27/2020. I was given a tracking number which took me to a complicated spreadsheet in which my tracking number was not displayed. I did receive an email with an alternative way to track, but It says that my order is not in the system. The company says that the delays are due to Covid-19, but a quick look at the BBB site shows that these issues have been going on for years. I wish that I had checked them out before I ordered, but it just looked so legitimate. In the meantime, I receive 3 to 4 emails per day offering new products. I would NOT recommend buying from this company! They are either scammers, or in completely over their heads.

Jacqueline –

This company based in china needs to be investigated…i like so many others have lost money and had no communication or goods sent. I am from Australia and i thought i was paying in aust dollars but saw on my card statement it had been charged in US dollars, almost double!
I filed a credit card dispute with my bank and they credited back my money within 4 days…i encourage others to do the same…
Once bitten, twice shy…how dare they😡 SHUT THEM DOWN!

Nathan –

Victim Location 98372

Total money lost $19.95

Type of a scam Online Purchase

Ordered from Max Novelty a paint by number kit on March 26, 2020. Never received a tracking number, but they charged my credit card immediately. I sent them a message after not receiving acknowledgement of order and a tracking number, but no response. Now it is May 3rd and nothing. I see so many complaints about this scamming company. I sure wish I had looked them up before I ordered. I got the information on them to order from Facebook. Sure hope they have taken them down. I see this company has another business called Dog Groomers Rock. People there are getting scammed, also.

Brandi –

My order was placed April 4, 2020. I have a tracking number but when attempting to track it; the number is not found. Emails to Max Novelty have gone unanswered. At this point I want my money refunded.

Leah –

Same as everyone else I see. I ordered from them on 3/25, they took the money never sent a tracking number and all of my emails have gone I responded too.

Blake –

I ordered two paint kits the end of March. They took the money, sent me tracking numbers, but nothing has been received and it’s been over a month. I want my money back or at least a response as to an estimated shipping time, so I can see if I just want my money back. I’ve written to them with no response.

Rachael –

Same here, saw an add on Facebook & ordered paint by number at the beginning of April. (April 2) My credit card was charged immediately. Wasn’t sent a tracking number, never received my order.

Kathleen –

I ordered two Paint by Number products from Max Novelty on April 3, 2020.
The site indicated I would receive an email in 2-3 days with a tracking number. I never received a tracking number. My credit card was charged for this order. I emailed the company three times asking when to expect delivery, but without response.. There is no phone number to call for support/information. Obviously not a legitimate business. Max Novelty continues to send me emails with offers for 10% to 20% off purchase.
Is there any way to investigate and shut down this scam?

Benjamin –

Same as the other complaints. Placed an order in mid March. Received confirmation and they certainly accepted my payment. Two weeks later I requested tracking information and received an apology for the delay and a written confirmation that my order had shipped and I would see a tracking number shortly. Six weeks after purchase and I have not received my order or even a tracking number. No responses to my last two requests for update. WOULD NOT RECOMMEND BUYING FROM THIS COMPANY.

Colin –

Similar to everyone else, I’ve paid and never received my items. Found other complaints on different websites regarding similar consumer experience. They have ceased to provide responses regarding refunds, kept reiterating that the COVID situation have impacted their shipping timelines, which is bull[censored] when they have failed to provide any tracking details. DO NOT PURCHASE FROM THEM!

Tanya –

I ordered my item mid march and still NOTHING. NO tracking number ever sent. I’ve tried emailing them over 10 times over the past few weeks and absolutely NO response. This company is a COMPLETE FRAUD. Do NOT order from them. I want my money back!

Hilary –

I’ve reported them to Facebook as a scam, suggest you do the same!

Eduardo –

Pretty much the same experience as everyone else here – ordered kit on 3/30, it is now 4/20 and I haven’t heard a peep from this company, even after sending two email inquiries. Looking at the dates everyone here ordered and the dates now that everyone is reporting these scammers, it looks like all of us responded to the same fraudulent ad campaign. Ugh.

Rebekah –

I ordered a paint by number kit for my mother’s birthday in mid-March. It’s April 20th (mom’s birthday has come and gone) and although I got a confirmation email I never got a shipment notice and my mother hasn’t received it. When I inquired last week I got an auto-reply saying due to COVID they are experiencing delays in both response times and shipments. Based on my research, this company has been having these issues since early 2018 and the Better Business Bureau has a negative file on them. Whoops, didn’t do my due diligence before this purchase, ugh. I’m filing with my credit card company to get my money back.

Johnny –

I have the same thing going on with this company and I really don’t understand because he ordered off of Amazon and they can get it out to you in a reasonable time with the virus going on I would really like my money back and I don’t know how to go about doing it because I didn’t pay with PayPal

Charlotte –

I ordered 2 paint by number kits Order #MN233-189362, 1x DIY Painting By Numbers – Vintage Elephant (16″x20″ / 40x50cm) – No Frame for $19.95 each
1x DIY Painting By Numbers -Deer head-0223 (16″x20″ / 40x50cm) – No Frame for $19.95 each

Subtotal : $39.90 USD
Shipping : $0.00 USD
Total : $39.90 USD

Never received items. Try to track and got a spreadsheet. You needed to find your order number on the spreadsheet and get the tacking number. My order number was never on the spreadsheet. I tried to email support never for a response. No number to call. Pretty sure I got scammed. What an ugly thing to do especially in times like this.

Leslie –

ordered 2 paint by numbers. Even got an email from the company on submitting a review and getting $$ off my next order. Unfortunately, I never got my order. Upon reading the other reviews, I’m nervous. Of course the payment went through on my credit card.

Lydia –

I placed an order and 8 days later they said they shipped. No tracking info nothing. They don’t reply. But from reliable sites, this definitely is not one of them

Lindsay –

Uggghhhh! Me too! Ordered 2 “kits”…confirmation received…paid in full…and NOTHING! Same story as the rest…emailed over and over…got tracking number…Doesn’t Exist!

Daniel –

Victim Location 58103

Total money lost $18.95

Type of a scam Online Purchase

I ordered online and received a confirmation email. After a month with no updates I emailed inquiring on the status of my order. The response I received was no tracking number listed on a bogus package tracking site, and "Don’t worry :)", which of course made me worry. Looked up the company online and found tons of complaints from others that also never received anything but were charged.

Johnathan –

Victim Location 61081

Total money lost $40

Type of a scam Online Purchase

This person claims to sell many different types of merchandise. I purchased two paint by numbers kits from him at $40.00 back in August of 2017 and to date still have not received either a refund or the merchandise. I have however received fake tracking numbers, a tracking number that stated that the merchandise was returned due to not being able to read the delivery address, promises of resending out the merchandise. After turning this site into Facebook as a scam, I see that they are still on there with multiple names: MaxNovelty, Painting By Numbers, Max Novelty Paint, Max Novelty PBN, Max Novelty DIY, there is even a Facebook Max Novelty Scam page now.

Marisa –

Victim Location 87106

Total money lost $23.90

Type of a scam Online Purchase

My wife sent me a link to a product “1x DIY Painting By Numbers – Flower River (16"x20" / 40x50cm) – No Frame for $18.95 each” which I purchased for her using a paypal account. I receiver

D an email receipt indicating the product would be shipped in “5-20 days if in the US”, which is preposterous. Still haven’t received the product and it’s been over 35 days.

Bonnie –

Victim Location 78745

Total money lost $23.90

Type of a scam Online Purchase

DO NOT ORDER FROM THIS COMPANY. IT IS A SCAM. Ordered $23.90 worth of merchandise. Hadn’t heard anything in over 2 weeks, so I emailed and was given a tracking number, which showed that the items hadn’t been scanned at all. James Alderman said "Updates will be available soon. Don’t worry, your money is safe with us." Smiley faces all over the email. So I waited and checked 2 weeks later. The items had been scanned, but hadn’t moved at all in 2 weeks. So I emailed asking for a simple refund. I was sent basically the same email with the same tracking website that said "Don’t worry about it. All set!" So now I have not gotten items and am not able to get a refund despite the website clearly stating that refunds are given with "no questions asked".

Michelle –

Victim Location 48390

Total money lost $20

Type of a scam Online Purchase

I saw an ad for paint-by-number kits sold by Max Novelty on Facebook. I clicked through to their website, which looked very official, and the products looked interesting. Little pop-ups kept coming up at the bottom of the page announcing people buying the kits in "real time," which made it seem as though the kits were very popular. I decided to order one, and received a confirmation saying that due to high volumes of orders, it could take up to 30 days to ship. After almost 30 days of no further contact, I emailed the only contact address I could find, which appeared to be someone’s personal gmail account. I received a reply with a tracking number, showing the shipment originated in China. Most of the status updates were in Chinese, so I couldn’t understand them, but it appeared that they shipped my product the day they sent my tracking number. After a month, I still had not received my order, and there were no updates on the tracking website. My package just showed as "In transit." I sent another email asking for a status update and got no reply. A quick internet search at this point revealed several people on telling stories similar to mine. They all placed orders around the same time I did and either did not receive a product or received damaged products.

Desiree –

Victim Location 66215

Total money lost $56.85

Type of a scam Online Purchase

I clicked on a Facebook add for a paint by numbers kit and was taken to what looked like a legit business ( I ordered 3 kits, went through a normal checkout process, but didn’t get a confirmation number or email. Just an option to sign up for text alerts when the product ships. My card was charged, it said Max Novelty but the email was something to do with dog groomers. I never heard back, I emailed the customer support and was put in contact with a James Alderman ([email protected]) who pretended to be helpful but never actually gave me any information.

Anthony –

Victim Location 91204

Total money lost $24

Type of a scam Online Purchase

I ordered a pant by numbers DIY kit from them and I never received it, its been a month. I’ve had back and forth email exchanges with a James Malderman. He was very responsive at first. Then he gave me a fake tracking number and email message that read:


Hi,you will need to track your order later using the link above^^

The updates will show up soon. We’ve already printed your order and will ship out soon. And your money is absolutely safe with us.

Don’t worry about it. All set! 🙂

Thanks for your business and understanding."

After this he did not answer any more of my emails. I did a search on Facebook for his company and apparently this has been a problem with others. I still have not gotten my product.

Rebecca –

Victim Location 30311

Total money lost $90

Type of a scam Online Purchase

Placed the order and received false tracking information. Over a month of waiting.

Edward –

Victim Location 23141

Total money lost $88

Type of a scam Online Purchase

Ordered numerous things of their site. Nothing was delivered and requests for a refund went unanswered. Definitely a scam.

Jordan –

Victim Location 63074

Total money lost $20.11

Type of a scam Online Purchase

I ordered an acrylic paint by numbers set from what looked to be a reputable website at https:/*** *** ** *** *** *** *** ** *** ** * ** * *** *** *** 24492157260637632919152

Merchant category:Pet Shops – Pet Food and Supplies

Merchant category code:*** *** *** * *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** *** * *** ** *** *** ** *** ** * *** ***s establishment????

I have received nothing and find that the only way to contact the merchant is through email with an order # in the RE: line of the email. I didn’t get an order # nor an email, however, I did get charged.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top