Victim Location 30316
Total money lost $39.79
Type of a scam Online Purchase
I ordered from the website months ago and never received the product. I emailed and now the email states undeliverable.
Victim Location 30331
Total money lost $43
Type of a scam Online Purchase
I purchased 2 wigs via Pay Pal from this online retailer (Luna Wigs) on 4/23/20. The online retail store replied back with an email confirmation of my order detailing a order number and shipping number.
They also included that shipment was being prepared and delivery time was 7-12 days. I never received my purchase. They indicated I could go back to the email to track my order. But there were never any updates. After several failed attempts of trying to reach customer service, I realized they scammed me. I got no response or reply from any of my emails. I attempted to call the customer service number included in the email. The number was no good!!
I got scammed out $43. Please shut down this website. They are scamming people left and right. It is so wrong. They are taking advantage of innocent people! It’s really a shame!
Victim Location 08084
Total money lost $43.37
Type of a scam Online Purchase
I ordered 2 NEW wigs from this website. It took more than 2 months to receive items that were, clearly, used. There was no legitimate customer service, as I tried several times to 1. track the package and 2. inquire as to why it took so long. I drew no response for the latter and the "package tracking system" is convoluted to where you never get a clear answer. I tried calling the number on the website and it is disconnected. I have worn wigs for more than a decade. I know the difference between one that is used and one that’s new. These wigs had no tags attached, nor did they have any strings. These wigs did not arrive in common wig packaging but they arrived in what looks like recycled zip lock bags. I also took a picture of what a newly purchased wig looks like but was only able to upload one picture. It DOES NOT look like what I received from Luna.
Victim Location 37040
Total money lost $43.59
Type of a scam Online Purchase
i place a order on 2/1/2020 and i email them as well and I have not got my wigs or money from them .This company is a scam
Victim Location 19701
Total money lost $110.35
Type of a scam Counterfeit Product
The ad banner shows up in the PROMOTIONS section of GOOGLE once you open it, it takes you to the LUNA WIGS website where it looks totally official with all these color photos of beautiful wigs. Some even being modeled by Celebrities like Singers Monica and Jennifer Hudson. I used my Bank Card to place the order, and was provided a link to track the order and advised I would receive my order in 5-12 days. The tracking link never worked. Someone with broken English contacted me via email apologizing for the tracking link not working and asked me to give the order 3 to 5 more days to arrive. once the product arrived, I opened the package to a bunch of shedding balls of hair being passed off as wigs. Exceptionally poor quality. I emailed the email address [email protected] and demanded a return address as well as a full refund of the $110.35 paid. I received neither. Instead an email came stating I could not return the package until they told me to. and that the return address label on the package, was not the address to return the package to. The email further suggested that it would take $20 USD to return the package so they would be willing to offer a 20% refund of $22.07. When I declined their offer, they sent a second email offering a 30% refund of $33.10. I declined this offer as well and advised them I wanted nothing less than a FULL REFUND and that I was contacting the Better Business Bureau. I have not heard from them since.
Victim Location 44119
Total money lost $25.98
Type of a scam Online Purchase
Purchased wig does not resemble on site picture. Saw model on you tube site showing her real hair Luna Wigs posted same picture as a wig for sale.
Victim Location 60478
Total money lost $78.14
Type of a scam Online Purchase
Place an order on there website for $78.14 for several wigs included S/H. When the items came they were not what I had ordered; looked like wigs were made out of cat/dog hair. I did return the items to the address that was on the website, 45 days in still no response. Sad thing is they are using a picture of Jennifer Hudson as a model for one of their wigs.
Victim Location 39401
Total money lost $94
Type of a scam Online Purchase
The wigs that are advertised on this site are not what you get with they are delivered to your door. Some of them are just balls of hair, and some are something totally different than what you expected to receive. There are numerous online reviews about how this company is such a huge scam, but I noticed that no one has reported them. So, that is what I am doing. It only takes one time for someone to pull one over on me, and I want to make sure they pay for all the people they have scammed.
Victim Location 60560
Total money lost $29.99
Type of a scam Online Purchase
Merchant false advertises. Merchant uses videos taken from different sites (YouTube) and state that their product is a direct replica. Product received is significantly different than what is shown on website. It is difficult to return the product purchased and not preferred by the company. The merchant offers for you to keep falsified product and refund 20% of the product price. Merchant ships from Malta, taking 2-3 wks to arrive to the US. I purchased Luna Wig 028. Online video displays wig that can be parted up front with lace front material which was not what was received. Very poor quality.
Victim Location 85614
Total money lost $30.98
Type of a scam Online Purchase
Ordered a wig online from Luna wigs. Item received was not the item advertised/ordered. Several emails sent to seller to resolve the problem were not answered. There are numerous complaints in YouTube about this seller being fraudulent about the same item.
Victim Location 11423
Total money lost $25.87
Type of a scam Online Purchase
ON FEBRUARY 24, 2019, I WAS ONLINE THRU GOOGLE.COM. SHOPPING FOR SHORT HAIR WIGS. CAME ACROSS WWW.LUNAWIGS.COM AND WAS LOOKING AT THE WIGS. SO I CAME PURCHASED ONE SHORT WIG. 19.99 + 5.99 SHIPPING AND HANDLING TOTAL $25.87. SHIPPING APPROX TIME (5-12) DAYS. TIME PAST I SEND EMAIL TO SELLER NO RESPONSE. THEY SENT ME AN EMAIL INDICATING DHL IS THE CARRIER WITH A SHIPPING NUMBER (NO GOOD). SPOKEN TO DHL INVAILD TRACKING NUMBER. SEND NUMBEROUS EMAIL AGAIN TO LUNAWIGS. EMAIL RETURNED WITH RESPONSE UNABLE TO SEND. SO NOW HERE I AM REALIZING I WAS SCAMMED. I GOTTA CONTACT PAYPAL TO TRY TO RECOVER MY $25.87. I NEVER WENT THROUGH THIS BEFORE. ALWAYS CAUTIOUS. BUT, THERE WILL NOT BE A NEXT TIME. PLEASE SHARE THIS INFORMATION ON GOOGLE WEBSITE FOR THE WOMEN WHO LIKES WIGS. THIS SITE IS BAD BUSINESS. NEVER EXISTED. AS OF THIS DATE I HAVE NOT RECEIVED THE WIG FROM THE WWW.LUNAWIGS.COM. WEBSITE IS A SCAMMER.
Victim Location 60649
Total money lost $25
Type of a scam Online Purchase
I ordered a wig 7 days ago…the money was taken out of my account for $25 and some change for product and shipment, ibeen texting them in regards to my order with order they didn’t respond then I texted them to refund my account haven’t still heard from them