If you search Lovepetcollar.com and Bayercollars.com you will see they have the same email address [email protected] outlook.com same, non working phone number and an address in Montgomery, Texas. You can find these websites all over under different domain names with different states listed as their base of operation. All have non working telephone numbers. If you have the bad luck to have paid for flea collars with Paypal, don’t expect them to honor their knockoff warranty. They will work hand in hand with the seller and get an address in China to ship back the collars. The one I was given
shangdian3hao shangdiancun pinghaizhen xiuyuqu
Putian
Fujian 351100
China
As you can see, no discernible name for shipment. A name is required to send international packages. If you talk to (rather message) PayPal…there are no phone calls because of the covid crisis…they even took the opportunity to take down one of their SanJose, California phone numbers and the main number goes straight to an automated contact number…Good luck.
Conversing through their message system is like conversing with a brain dead robot. Contact through their Resolution Center is non existent for the buyer…available to the counterfeit seller. If they don’t want to answer a question, they just ignore it and answer whatever they want. It seems they are working hand in hand with counterfeiters and not for the consumer. If they would look at any evidence they would have to concede that the products are counterfeit. So why would they?
This JUST happened to me! I found it on RipOFF Report and cancelled my order immediately and I am going through the same rigmarole with PAYPAL and emails to MORTY ONLINE. His Website says FREE SHIPPING and FREE returns.
I payed for shipping because I couldn’t reach them by phone.
*** My response to Paypal (thread starts at bottom) and subsequent emails exchanged from someone called Morty Rick (in China) ***
From: Morty Rick
I am so apologize about it ,our collars are authentic and if you wanna return the item to us ,then it will cost you a lot return shipping cost ,so i have some better option to you
1,keep the collars ,we will refund you half payment as a compensate
2,keep the collars ,not only that we will have other products to you and also about your future order ,we will give you a big discount .
so what do you think of ?
if you can not use the collars ,i suggest that you can resell in a low price them or donate to your local poor street dogs ,they need your help and i know that you are a very kind person .
________________________________________
发件人: [email protected]
发送时间: 2020年5月30日 7:57
收件人: [email protected] ; [email protected]
抄送: [email protected]
主题: FW: You’ve received a full refund offer from Pets Supplies Online Shop
From: [email protected]
Sent: Saturday, May 30, 2020 9:39 AM
To: ‘[email protected]‘
Subject: RE: You’ve received a full refund offer from Pets Supplies Online Shop
I’m debating whether to return the product to the address you supplied, or alternatively to send to the fraud/counterfeit divisions of the Homeland Security department. After all, I’m not in the habit of returning counterfeit items nor stolen goods (intellectual property) to the thieves.
I’ve researched returning these items however and according to DHL (from whom I received this package) says the postal code, 351168, does not match the city (Putian). So I’m pretty sure that the items will “disappear” if I do send them back after paying approximately $60.00 for shipping.
Regards
RBrothers
Here’s how PayPal decides to resolve this scam… Return the product to some place in China and they will refund your “full” amount (sure!)
*** From PayPal “Resolution Center” ***
Return the item(s) to receive your refund
What’s happening with your case? Pets Supplies Online Shop has agreed to issue a full refund of $119.97 USD, once you return the item(s) associated with this transaction.
Case ID: PP-D-66647800
Disputed amount: $119.97 USD
Transaction ID: 9BX052446M715834P
Transaction amount: $119.97 USD
Transaction date: April 11, 2020
Seller name: Pets Supplies Online Shop
Return address: xiuyuqu pinghaizhen jiangdicun xixi18hao putian, Fujian 351168 CN
This scam has been going on for a while. The address given is real, but the place was on a realtor’s listing site, so nobody there has anything to do with this scam. I did receive the product (6 collars) and verified with Bayer pet products that all were counterfeit. Bayer, however doesn’t seem to care and would not even send a letter stating this fact. Since Bayer pet products seem to be the target of many of these Chinese counterfeiters, I’ve decided to no longer support any of their products (not even aspirin!).
Try the phone number given on the site. You’ll get “this number is not reachable PPS6180” This means this is a prepaid or “burner” phone which is probably now in the landfill somewhere.
I googled Bayer Company and placed an order on April 3rd, for 5 collars believing the whole time I was on the official website for them. After 3 weeks and no communication, other than my confirmation email my payment was processed, giving me an invoice id# and receipt#, I connected the company (lovepetcollar thru Shopify Shop) and was told they couldn’t find my order. I replied with a copy of my email showing payment was made and listed invoice id# and receipt#. They sent email back saying they couldn’t open the attached copy in my email. I then made a screen shot and sent that back, and no response as of today.
I tried contacting Shopify thru their website but it is apparently only accessible if you have a web store with them. I’m still trying to find how to get thru to a human there.
And due to the virus, I am unable to contact PayPal by phone, because the payment to these jerks is not showing on my account, after checking out as a guest when the purchase was made. Because it shows it went via PayPal, I assumed I was safe, but after updating my PayPal info, thinking that was why it wasn’t showing on my account, it’s still not there. I’ve emailed PayPal explaining the situation but it could be weeks or months before I hear back from them due to the virus shutdown.
Any help on how to retrieve my money is greatly appreciated!
WORST thief EVER…DO NOT BUY FROM THIS COMPANY! Ordered in March 2020, now May and still nothing. Keep email but they just say…
On Fri, May 8, 2020, 4:10 AM store seresto wrote:
Hello,
Thank you for waiting.
We apologize about all inconvenience this had caused.
We did send this order to you already.
And as you know it maybe delayed bc of the virus recently.
your parcel is shipping on the way. Please be patient waiting. Thanks.
发件人: Kit Brunell
发送时间: 2020年5月7日 20:26
收件人: store seresto
主题: Re: Re:
Hello first off I have been ordering things for a month and a half from all over the world and they have been delivered why your product has not I can imagine but you have ripped me off I want my money back and that’s it
On Thu, May 7, 2020, 4:40 AM store seresto wrote:
Hello,
First ,it is a big shock that now the Corona Virus breakout among all over the world,so pls stay safe and take care of yourself .
Second ,I feel so apologize that during this special and urgent time ,the post office have to wait in the schedule of delivery ,the only that we can do is urge our post office to update the status and then let every customers to get the package soon .I really feel so apologize for delay and then just hope that you can understand and be patience waiting ! Will be keep in touch with you !
发件人: Kit Brunell
发送时间: 2020年5月6日 20:49
收件人: store seresto
主题: Re: Re:
If not recieved by me by May 14, 2020. I will begin a financial law suit against your company. This was promised 8 to 10 days after order, I can accept the fact that it would take a LITTLE longer right now, but should have been delivered by now.
On Wed, May 6, 2020, 4:45 AM store seresto wrote:
Dear Customer,
Thank you for ordering from us, we did sent the package to you, you can’t track it due to the logistic network of your country still no update, we will just urge our post office to update the status and then let you get soon ,so pls be patience waiting
发件人: Kit Brunell
发送时间: 2020年5月5日 21:24
收件人: store seresto
主题: Re:
NO, I CANNOT TRACK IT ON THE USPS. WORST COMPANIE SERVICE EVER. I HAVE REGISTERED A COMPLAINT AGAINST YOU!
On Tue, May 5, 2020, 4:47 AM store seresto wrote:
Dear Customer,
Thank you for ordering from us, this is your tracking number:
LS286320225CN, you can track it on www.usps.com, the logistic information will update when it arrive your country. Sorry that we cannot give you estimated day, now the Virus is going on among many countries, the shipping will take longer than usual. Hope you can wait patiently.
Thank you!
发件人: Kit Brunell
发送时间: 2020年5月5日 01:20
收件人: [email protected]
主题:
I ma writing this to you AGAIN. It has been over a month that I ordered, 2 items from you. I STILL have not received my purchase from you. I can’t even track it either because it shows no information when I enter the tracking number. PLEASE REFUND MY MONEY. I will also report you to my ATTORNEY GENERALS office. It was promised to me 8-12 business days. It has now been over 35 days.
Scammer’s phone 17135604312
Scammer’s website Lovepetcollar.com
Country China
Type of a scam Online Purchase
Initial means of contact Website
Ordered march 22, 2020 it is now may 12th. Still says in transit but has never left fuzhou. Phone number unreachable. Purchased with paypal.
Scammer’s phone (713) 560-4312
Scammer’s website Lovepetcollar.com
Scammer’s address 8382 Hills Parkway, Montgomery, Texas, 77316, USA
Scammer’s email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Website
I purchased a seresto collar for my dog on March 16, 2020. I paid using PayPal. I have emailed them about shipping. They told me that because it is overseas with the pandemic going in they can’t give me an estimated time of delivery. They also told me that it has shipped. When it gets to the United States I can track it. I have tried to call using the number on the site but it is an invalid number.
I ordered a seresto flea collar for my dog through this site on March 16, 2020. It is now May 7. I emailed them twice with both responses saying that it has shipped but it is over seas and because of this pandemic it is taking longer than expected. I paid through paypal. I have also tried to call the number on the site but it is invalid.
COUNTERFEIT! Just received my collars! They are ALL FAKE! I have requested a full refund through Paypal. These would absolutely be DANGEROUS to put on my pets!
Victim Location 14120
Type of a scam Counterfeit Product
Hi, while looking for Seresto flea collars online I found this site. The collars appeared to be too cheap to be legitimate so I looked at the reviews. The reviews are insane ramblings. They all are 5 stars. I am filing this report because a lot of people just look at the price without checking reviews. So I wanted to protect those who buy without verifying. Thank you
So I just bought 7 were u able to get your money back it seems I fall for this all the time