JustAnswer

Meredith –

Victim Location 85748

Total money lost $56

Type of a scam Other

I paid a one-time fee of $5 to have question answered. I was then enrolled in a $28/mo subscription. JustAnswer claims I agreed to enter a seven day subscription trial followed by automatic monthly billing if I did not cancel within 7 days. There was no mention of 7 day trial on the page where I entered my credit card information and no mention of automatic enrollment in the link to Terms and Conditions. See attached screen shots.

Ian –

Victim Location 85748

Total money lost $56

Type of a scam Other

I paid a one-time fee of $5 to have question answered. I was then enrolled in a $28/mo subscription. JustAnswer claims I agreed to enter a seven day subscription trial followed by automatic monthly billing if I did not cancel within 7 days. There was no mention of 7 day trial on the page where I entered my credit card information and no mention of automatic enrollment in the link to Terms and Conditions. See attached screen shots.

Mitchell –

Victim Location 77030

Total money lost $30

Type of a scam Online Purchase

I was looking for a local business to purchase a Roku attachment to be able to watch BritBox.

Went to what looked like just such a link and immediately was directed to this scam group whose message said I would owe an initial $5.

Trying to extricate myself, I got another message that I would be owing $30 ‘once a specialist answered’ – something like that. I responded to CANCEL and said this was obviously a scam. I have had numerous supposedly apologetic emails asking me to explain why I saw them as a scam.

Please investigate

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