Victim Location 55434
Total money lost $208.68
Type of a scam Online Purchase
It’s all lies!!! First off, I never received a confirmation email that my order for the so called free trail went through. I used the product for a week, but ended up being allergic to it. When I called to cancel the subscription, I was told multiple times there was nothing in their system that showed I even placed the trail order. Well, after some time had passed, I had received the full sized portions in the mail. I checked the website again, and it said,
"The terms also stipulate that you have 30 days to return any non-trial, unopened order to the manufacturer for a refund, less shipping & handling fees."
So, I immediately returned the unopened bottles.
Shortly afterwards, I was charged $89.90 for the face cream and $94.90 for the eye serum. I called back to explain what had happened, but they again told me they have no record of this. After talking to 3 different people, I finally said, "I have proof this happened. It’s on my bank account, so there’s no denying this transaction happened. I need to speak with a manager."
The manager also was quick to say that there was nothing in their system that I was ever charged. After a long argument, he proclaimed that I didn’t understand the terms of the contract because I didn’t take the time to read through it well enough, but he would be willing to offer me a 50% refund or he will put down that I declined, and then I would get nothing. I figured something is better than nothing, so I accepted.
Everyone who works for this fraud and immoral company is rude. The manager claims that they’re not doing anything illegal, but I will be contacting a lawyer on this. If it’s legal, then why was I lied to so many times about the transaction even happening but then offered a 50% refund?