JANCO E – Commerce Solutions

JANCO E – Commerce Solutions Reviews, Check JANCO E – Commerce Solutions Scam or Legit
Micah – Aug 26, 2020

Victim Location 68122

Total money lost $26.89

Type of a scam Online Purchase

This was an ad for a bean bag type chair. What I received was a hand towel. Complete false advertising and obviously a scam. I am attaching the emails that went back and forth showing they are obviously scammers. I have removed any of my personal identifying info.

*******

Aug 26, 2020, 12:51 AM GMT+8

Additionally, I returned the item in the mail the same day I received it…so I don’t have it and I don’t want it.

Thank you.

—–Original Message—–

From: *******

To: **************************

Sent: Tue, Aug 25, 2020 11:50 am

Subject: Re: [Phaeton] Re: I am returning this item and disputing the charge on my account

No, I do not agree. This item was NOT what I ordered and I don’t plan on paying for any of it including the shipping. I have reported this scam to the authorities. My credit card will decline this payment.

—–Original Message—–

From: Enzo (Support)

To: *******

Sent: Tue, Aug 25, 2020 1:58 am

Subject: [Phaeton] Re: I am returning this item and disputing the charge on my account

##- Please type your reply above this line -##

Your request (50854) has been updated. To add additional comments, reply to this email.

Enzo (Phaeton)

Aug 25, 2020, 2:58 PM GMT+8

Dear Customer,

We are extremely sorry for this inconvenience.

I have checked the website that you bought the item. In this case, how about we provide a 10% refund of the total price of the order , and you can just keep the item. We will reflect this problem to our manager, he will fix this problem as soon as possible, and we won’t let it happen again.

According to our substantial experience, it will cost you more than 20USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee. And we sincerely hope you can understand and agree, also, leave a positive comment on our website.

If you have any questions, please feel free to contact us.

Best Regards,

Customer Service Center

*******

Aug 22, 2020, 3:36 AM GMT+8

Order number: 200805220615234

This was not what I ordered and I am requesting a FULL Refund including shipping for this ridiculous blanket you sent! I will be disputing the charge to my account.

*******

This email is a service from Phaeton. Delivered by Zendesk | Privacy Policy

[QVW475-LKVQ]

*******

Aug 26, 2020, 12:50 AM GMT+8

No, I do not agree. This item was NOT what I ordered and I don’t plan on paying for any of it including the shipping. I have reported this scam to the authorities. My credit card will decline this payment.

—–Original Message—–

From: Enzo (Support)

To: *******

Sent: Tue, Aug 25, 2020 1:58 am

Subject: [Phaeton] Re: I am returning this item and disputing the charge on my account

Enzo (Phaeton)

Aug 25, 2020, 2:58 PM GMT+8

Dear Customer,

We are extremely sorry for this inconvenience.

I have checked the website that you bought the item. In this case, how about we provide a 10% refund of the total price of the order , and you can just keep the item. We will reflect this problem to our manager, he will fix this problem as soon as possible, and we won’t let it happen again.

According to our substantial experience, it will cost you more than 20USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee. And we sincerely hope you can understand and agree, also, leave a positive comment on our website.

If you have any questions, please feel free to contact us.

Best Regards,

Customer Service Center

*******

Aug 22, 2020, 3:36 AM GMT+8

Order number: 200805220615234

This was not what I ordered and I am requesting a FULL Refund including shipping for this ridiculous blanket you sent! I will be disputing the charge to my account.

*******

This email is a service from Phaeton. Delivered by Zendesk | Privacy Policy

[QVW475-LKVQ]

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