Victim Location 34684
Total money lost $1,500
Type of a scam Tech Support
I bought a new Surface Pro laptop Spring 2018. Within 3 weeks I got messages from what appeared to be Microsoft stating my laptop was corrupted with malware. I received a call from 800-385-6297 and after substantial persuasion by Daniel Hanley, Mark Clements and Harry? (ID badge # 48976) I was convinced to purchase a lifetime network and IP ID security coverage for $1500. I was told to call in each month for a security scan which they ended up calling me before I called them reporting they had detected malware and numerous attempts to hack my computer. I spoke with them about reviews that suggested their company was a scam but they continued to reassure that they recommended these securities for their own mother. Saturday 11/10 I received a call stating ransomware from North Korea had been detected and I should purchase an additional program for $1700 which I refused but they were very pushy stating I must send money order to 11601 Parsippany Terrace North, Potomac MD 20878 for another lifetime DNS security. I refused, blocked their phone numbers, closed computer took to computer tech person who uninstalled and reboot my computer minus their programs. 11/17 at 8 PM I received a call from 619-720-5434 stating Geek Source had closed their business and this person was going to refund my $1500 as I would not be receiving any further services. I was extremely reluctant and said so at least 10 times and was told in order to receive my refund they needed my computer to fill out needed form. He showed a mock up of a chase bank account stating he was taking money from that account and refunding directly into my account. My account showed up on the screen with my balance, then he "added the refund" but instead of $1500 he put in $7500 and insisted it was then my responsibility to return the $5000 by going to a Kruger grocer or Rite Aid for gift cards to pay him back. When I refused he showed my bank balance to be $0.0. I hung up called my bank immediately, bank account frozen immediately. Uninstalled further programs associated with Ultraviewer, Logmein and Anyplace. I have changed all my passwords and will have to meet with my bank to change my entire accounts.