Victim Location 33326
Total money lost $24
Type of a scam Online Purchase
I ordered two "free" leggings from the website on March 20, 2018 and over two months later I received only one of the leggings and it was damaged and it looked used. I have contacted the company so many times and I keep getting the same answers "sometimes it takes longer" or "sometimes our items are shipped separately". I never even got a tracking number and when I told them the item I received was damaged and used they told me to send a picture and they would send me a new pair of leggings free of charge. I sent the picture and that email feels like it was ignored. I sent another email a few weeks ago and they told me to wait another 3 weeks and that they would refund 50% of my money but they still haven’t refunded anything and I want a full refund and I don’t even want the leggings anymore. I feel like a fool because they are not doing anything to solve my problem. It has been over six months and I just want all of my money back. This is the worst customer service experience I’ve ever had.
Total money lost $15.12
Type of a scam Online Purchase
Folsom & Co was advertising on Instagram a free bikini, I would just have to pay shipping. I paid shipping and never received my purchase. I emailed the company for a refund or tracking number on the item and they said because of the high volume of sales that it would take longer than usual and because I only paid for shipping that I could not get a refund. I made this purchase May 7th, 2018….it is now September 16th, 2018 and I have still never received a refund or the product I paid for. This company is a scam and I would like my money back or the product promised.
Victim Location 98122
Total money lost $9.95
Type of a scam Online Purchase
I ordered a bathing suit from this website on April 3, 2018. After two weeks with no tracking number (my first red flag), I contacted customer support in hopes of getting an update on when I should expect my order to arrive.
Two MORE weeks went by without a response, and then I received an email telling me that they had an overwhelming number of orders and that I should expect a tracking number only once it’s actually been shipped (second red flag).
Yet another two more weeks go by and they tell me my order has been shipped, but still no tracking number (red flag #3). A tracking number was given one week later.
By the beginning of July (four weeks later), I checked my tracking number to see that they had marked my order as "Delivered to sender" and yet the package was no where to be found. (red flag #4)
I once again contacted customer support who tells me "Our sincere apologies. We experienced a system error recently where there was a mix up with some of the tracking information. Your order may have been affected. But do not worry I checked and confirm that your order has already been shipped out and it is on its way! It should arrive in the next few days." (red flag #5)
It has now been two weeks since receiving this email (four months since ordering my bathing suit), and my tracking number is now coming up as "Not Found" when I enter it into the tracker. At this point I’m sure I’ll never receive my item, I’ve made numerous attempts to reach someone to resolve the issue and I am convinced that this entire website is a scam.
Total money lost $12
Type of a scam Online Purchase
Order a bathing suit from company. Never received product & when tried to reach the company the email was invalid. Eventually got to an automated system that was no help.
Victim Location 32092
Total money lost $20
Type of a scam Online Purchase
I made two separate purchases from Folsom & Co on April 21, 2018 for an orange Puerto Rico swim top size medium and also a burgundy Roxane bikini set (top and bottom) size large. I waited almost two weeks for my tracking info to never arrive before I began the emails. The first email told me I could track it with the order number and that worked just to tell me my order was being processed for two months! Finally I tried to track it with the order number last week or so and it said no order was found! I have pleaded with this company for almost 3 months now to either ship me my orders or refund my money that they have already taken out of my bank account. I have picture proof of the orders being placed the money being taken out of my account and countless emails trying to receive my products. I always receive the same response from them nevertheless a true reply from anyone from the company, just the same it will be there shortly there are delays. So finally today I decided to get to the bottom of it and here I’ve read many of the same people’s experiences this company is terrible and a rip off! If there’s anyway to get my swims suits that would be wonderful!
Victim Location 02130
Total money lost $9.95
Type of a scam Online Purchase
I took advantage of an advertised sale on the Folsom & Co site where I was only asked to pay for shipping. I never received a tracking number, the product never arrived, and when I reached out to support (3 times), I never received a response.
Victim Location 73149
Total money lost $12
Type of a scam Online Purchase
I seen an ad on Instagram claiming that your first order is free from the folsom and co website. I knew it was too good to be true because shortly after checking their website out I realized I had to pay for ‘shipping’. Placed the order several months ago and clearly never received it. They refuse to return my payment so it seems like a scam
Victim Location 06511
Total money lost $10
Type of a scam Online Purchase
I placed an order for a free bathing suit through this company, just had to pay the shipping cost. I sent multiple emails requesting a status update and I have never received a response.
Victim Location 53562
Total money lost $9.95
Type of a scam Online Purchase
I ordered a swimsuit from Folsom & Co under their "free" swimsuit promotion – only paid for shipping – on March 21, 2018. May payment was processed immediately on March 21, 2018. On April 18, after I had not heard anything for almost a full month, I emailed the support inbox inquiring about the status of my purchase – I had not received any confirmation or shipping information. I received a generic email back telling me they cannot complete my request for a refund (I never asked about getting a refund, just about the status of my order).
After radio silence for another two weeks, I reached out again to ask about the status of my order. May 1, I receive an email from support that they were checking in with the "Carrier" to see what is going on. Ok…
Fast forward to May 21- FINALLY receive an email that my item has shipped and I will be updated with a tracking number within a few days. Just to remind you, it has now been 3 full months since placing this order (and since they processed my payment) that I have heard anything from this company. As of today, still no tracking number or way to verify my order is real or coming. I believe this is a fraudulent promotion and will be taking action to get a full refund.
Victim Location 98501
Total money lost $10
Type of a scam Online Purchase
I ordered a “Free” promotional swimsuit offered for $10 shipping and handling. I never received anything. I ordered on April 4th, and still haven’t seen a delivery notice.. it’s still “processing my order”. I have contacted the company several times (they use a weird 3rd party website for their email communications – Zendesk). I requested a refund, and they conveniently “can’t” refund shipping costs. BUT THEY HAVENT EVER SHIPPED ANYTHING. This whole company is a scam, and I bet they don’t even have products made to send, they just take customers money for nothing and then refuse to communicate.
Victim Location 19148
Total money lost $9.95
Type of a scam Online Purchase
I purchased a “free swimsuit” from a Folsom & Co offer I saw others promoting on Instagram. I was charged $9.95 for S&H. A month later and still no swimsuit. There is no tracking number associated with my order number and the website tracking claims it is “still processing”. I have tried calling, it says “No agents available at the time”. And I have emailed several times to track my order only to receive a reply stating that they cannot help me and I cannot make changes to my order. I am not trying to make changes, I am only trying to track my order. I replied back that I then wanted a refund and the have not yet replied.
Victim Location 91324
Total money lost $11
Type of a scam Online Purchase
This company promoted a free swimsuit on Instagram. I bought one which came out to $0, but you had to pay the shipping fee and mine was just under $**. I made the purchase on May 11, 2018 and it is now June 18, 2018 and i have not received my order or tracking number. I have emailed several times and its always the same automated email response saying that they have a high number of orders and it will take time to process. Now I don’t even want the swimsuit, I just want my order canceled and my shipping fee refunded, and they are still saying it will take an undisclosed amount of time to process the order. This website is a total scam and they trick you into paying a shipping fee for an imaginary product, just to keep that fee. They have no address or phone number posted on their website and the only means of communication they have is with an online email bot. They need to be investigated for fraud.
Victim Location 95928
Total money lost $10
Type of a scam Online Purchase
This site and "company " needs to be shut down! I wished I had looked up more information before placing my order TWO months ago! There is NO CUSTOMER SERVICE! only one automated response msg stating they’re experiencing high volume of shipments! They’ve had my money for 2 months now. My product is who knows where. I have yet to receive a shipping confirmation! DO NOT ORDER FROM THEM. PLEASE SHUT THIS site down before more people lose their money and receive no products. The cost does not matter. If only 1 dollar times thousand orders..they’ve scammed 1 thousand dollars.
Victim Location 90002
Total money lost $12
Type of a scam Online Purchase
I made an order with them through an ad on instagram that led to their website. They took funds out on my account but I never recieved my order. I contacted them and they sent a generic email saying they were overwhelmed with orders but did not answer my question regarding a tracking number. I emailed again asking to cancel the order and get a refund as it had been months. No reply.
Online contact form is an automated "support bot"
Victim Location 08854
Total money lost $9.95
Type of a scam Online Purchase
They advertised a promotion for a free bikini as a new company promoting their products and just need to pay $9.95 for shipping. They stated it will take 3 to 4 weeks for delivery. It’s been over a month and I haven’t received anything and no way to contact the business as all they have is an email address and no phone number or address. Also they delete any comments you leave on their social media including Facebook and Instagram. They are stealing people’s money and then not sending them their order ever!!
Victim Location 94306
Total money lost $20
Type of a scam Online Purchase
This company sells products that never arrive and are impossible to contact. This is the scam where they offer you a free product as long as you pay shipping and taxes and then they never send the product. They portray themselves as a US company, but what they do is take cheap products from China and mark them up and resell them, IF they even send you the product at all.
Victim Location 85706
Total money lost $10
Type of a scam Online Purchase
Advertises clothing and or accessories for super low mark downs as a promo price ranging from $10-$30 with a higher price crossed out just below the item. The site advertises the
sale with a time count down of how long you could get a trendy clothing item or accessory before the time ends and the item is sold at original price. Tricks a customer into a deal, card info is accepted through fake website with an option to pay with amazon pay. Your money is accepted imediately and no item ever arrives. You get spammed by email of new promos, invitations to come back to the website, Instagram, Facebook or twitter. Works just like a true business except you never get any thing in return.
Victim Location 94025
Total money lost $20
Type of a scam Counterfeit Product
Shortly after paying a strangely large amount for shipping and handling for a promotional deal, I became worried that I had fallen for a scam. A little research confirmed this suspicion. The address that they list as their "office" is just a random apartment building in Palo Alto. I found many accounts of customers who never received their orders or waited months only to receive extremely poor quality items that looked nothing like as advertised. The company has not responded to my emails regarding my concerns, except to send what seems to be an automated email to tell me that I won’t be able to track my package because of "technical difficulties."
Victim Location 21117
Total money lost $11.95
Type of a scam Online Purchase
I purchased a pair of leggings from this company online called Folsom and Co. The sell clothing and watches and they have a secure lock on their website so I thought it was okay to make a purchase. Turns out this company is a scam and I found sone videos on Youtube about how people are all waiting just like myself and they keep sending this automatic message below every time you reach out to them:
Once your order has been processed, you will receive an email confirmation, and be able to track it with the Track Orders link below:
https://folsomshop.com/apps/trackorder
Due to overwhelming demand, the tracking system on our site has experienced technical difficulties. It can take extra time to populate your tracking number, and sometimes the shipping carrier is also incorrect. If your order says DHL Express as a carrier, this is also incorrect. We apologize for any inconvenience this may have caused. Our team is doing our best to resolve tracking issues.
If you do have a tracking number and are having trouble with our tracking system, you can also see updates on your order here: https://global.cainiao.com/
As stated on the product page, shipping is estimated to take 2-4 weeks in the United States. Please allow more time for international orders, as shipping can be delayed by local couriers.
Thank you for your patience. Let us know if we can help you with anything else.
Victim Location 07724
Total money lost $10
Type of a scam Online Purchase
I did the same as everybody else here. Paid for shipping. I used PayPal tho so I will be contacting then and they are good at getting refunds back. How is this company still doing this??
Victim Location 46038
Total money lost $45
Type of a scam Online Purchase
DO NOT PURCHASE from this website! They say items are free with shipping and handling but never received the product. Ordered several items and was told 2-4 weeks…I’m over 8 now. No way to contact them. Their policy changed after purchase. There are several others who are being scammed. Please shut down this business
Total money lost $12
Type of a scam Online Purchase
I had purchased a“free” Swimsuit and they said it would take 2 to 4 weeks to ship (longer for international). It has now been seven weeks and I have sent them continuous emails about not receiving my package and I keep getting the same automated response that is copy and paste it from their website about shipping taking 2 to 4 weeks when I ask for a tracking number or where my package is they reply with the exact same automated response over and over. When asked for a refund they said they cannot refund me because it was a free gift. Even though I paid about $** for shipping for something that never shipped.
Victim Location 94612
Total money lost $12.85
Type of a scam Online Purchase
Before I begin this rant I just want to say I tried to email them multiple times throughout the last month and got no response. The address they have listed for there company is a random apartment building. I saw an ad on Instagram for "FREE LEGGINGS". I found it interesting and went to the website to see how they’re products looked, and all of their products looked like really good quality. I proceeded to checkout with the "free" leggings. Of course, they were not free. They charged me $*** for shipping handling, and mind you they are supposedly located in Palo Alto CA, and I am less than 30 miles away, in Oakland CA. I thought okay, it’s okay I don’t mind paying that, that’s still pretty cheap. Especially considering they’re retail value was $**. So after ordering about two weeks later, I get an email that says we have a high volume of orders and you can expect your package in 4-6 weeks. At this point i was a little perturbed. I ended up receiving my package yesterday, after approx 5 months. They are absolutely horrible quality! So thin they ripped when I tried to put my ankle in. I ordered a size large, (I wear a size 10us pants) they didn’t even fit on my 135 pound friend who wears a size 5. These are nowhere near a size large, and they look nothing like the pictures advertised. And there is no way they would sell for more $68 retail. They took 5 weeks to get to my house from palo alto, yeah right. I called my bank to let them know it’s a scam, and they’re refunding the purchase price.
Victim Location 53703
Total money lost $9.95
Type of a scam Fake Invoice/Supplier Bill
I ordered a swimsuit from Folsom Shop online on 4/29/2018. I received a confirmation email of purchase on 5/1/2018. This had a link to a tracking number that was not active. I assumed the tracking number would be updated after the item actually shipped. I waited 7 days and reviewed the tracking information on 5/8. The tracking number shows the item left the parcel center on 4/29. The parcel shipped from a distribution center in Northern California on the morning of 5/7. Then the order is marked as delivered (7 hrs later). I was home all day, and there was not a delivery made to my residence. I called their customer service line on 5/8/2018. I waited on hold for 20 minutes and no one picked up. I hung up and tried again after 25 minutes it auto disconnected. I emailed their support email 3 times requesting tracking information. I contacted their facebook page and their instagram page. It has been 1 week and I have not received a response. I decided to check reviews of the company on-line. Based off of reviews and comments, it appears this company is a scam and no one actually receives the merchandise they order.
Victim Location 96822
Total money lost $9.95
Type of a scam Online Purchase
An ad popped up on my instagram for a bikini special and you just pay for shipping. I had done this before so I decided to do it again. I purchased the bikini on March 31. It has been 6 weeks and my order is still "processing." They have no legitimate customer service, the only means of contacting them is messaging a robot. I messaged them on facebook and requested a message back on their website and still have not gotten one. There is no word on when my order will actually be shipped, and i just got scammed out of my money. I would attach an example of what I received, but I have yet to receive anything.
Victim Location 30117
Type of a scam Online Purchase
I saw an ad for a free purse on April 2nd and thought "oh cool a free purse only pay s & h." So I paid the $** shipping and handling and received an email with the confirmed purchase. The email said that it would ship within 4 weeks. There was no contact information on the email other than my own, and at the bottom in small words it says to reply to the email with any questions. It is now May 15th and there has been no update on my purchase, only a bunch of promotional emails. I emailed them for more information and have not received a response. After checking their facebook page, I’m seeing that this has happened to several girls. The other girls will comment and say that they have not received any reply to the emails or ask about their orders, but the comments are quickly deleted. This makes me super nervous because they now have my home address, billing address, and credit card number.
Victim Location 93740
Total money lost $12
Type of a scam Online Purchase
Folsom & Co has a series of “promotions” that they run where it offers “free” products (bikinis, watches etc), all you have to do is pay the $** USD shipping fee. You are automatically charged this shipping fee when the order has not been delivered. It’s been 4 months and my order is still “in process.” While visiting IG and other online forums, this seems to be the strategy where this company charges you the shipping fee but never executes on the delivery. As the shipping fee is not that substantial, a lot of people just take this as a lesson learned and move on. If you visit the company’s IG page or forums, there are A LOT of people who have fallen for this scam which is unfortunate.
Victim Location 02125
Total money lost $11.95
Type of a scam Credit Cards
Applied for a product and paid shipping for it on March 18 2018 and still have not received it.
Contacted via email but no response.
No other means of contact to be found (such as telephone number).
Money has been taken from my account.
Victim Location 32789
Total money lost $27
Type of a scam Online Purchase
This company advertises on Facebook & Instagram and is set up to look like a legit online shopping platform. They trick you by having massive sales that a free if you just pay for shipping but then they don’t refund shipping so you essentially are just paying for the product in a backwards way. The worst part is they don’t deliver the product and say there is a delay in shipping times due to overwhelming order amounts but by the time you wait it out they’ve received your money and don’t reply ever. They are all bots in their email and online chat platforms. When you google the address it’s an apartment complex in Palo Alto but they have a photo of a big building complex on their email making it look like that’s where their company is located. It’s all a big fake scam supported by Facebook & instagram.
Victim Location 53215
Total money lost $30
Type of a scam Online Purchase
I saw a paid Instagram ad for Folsom & Co swimsuits on my news feed (I’m sure I was targeted considering my age and gender) and clicked thru the link, which led me to purchase the product on their site – it seemed legitimate considering I was served a paid media ad on an expensive social ad platform. I purchased the product and was emailed a confirmation email a month ago, but no follow up on shipping, no reply when I reached out, cannot find any phone number, which led me to search them on the ScamPulse.com only to find that this has happened to countless others. BOO!
Victim Location 94588
Total money lost $20
Type of a scam Counterfeit Product
I ordered a bathing suit off this site and have yet to receive it or an email reguarding it in 4 weeks now. Every time I try to contact the company they send me the same exact generic response OR don’t respond at all. I’ve tried contacting them in every possible aspect and nothing
Victim Location 97070
Total money lost $20
Type of a scam Online Purchase
I bought some things from them and they were promoting on instagram, but it’s been 2 months since I ordered the things and no sign of arriving or anything and I’ve read online that this website is a scam, I lost **$ and I needed them…
Victim Location 21048
Total money lost $30
Type of a scam Online Purchase
The website has several limited time offers to get items for free and only pay shipping charges. I ordered three items in Jan and haven’t heard anything since. No shipping number nothing. Tried to contact them all I got was a replay stating that there was alot of orders and they were behind.
Victim Location 90255
Total money lost $14.99
Type of a scam Fake Invoice/Supplier Bill
This company claims to have watches for free on their website. All you have to do is pay for shipping. Shopping’s is fairly expensive. Once you purchase a product, you don’t hear from them for about three months, sometimes longer. I have revived update texts for myoder but the link provided to track my order was a bogus number which includes a link to nowhere. A complete scam.
Victim Location 11101
Total money lost $10
Type of a scam Online Purchase
This company takes orders, charges money, and then never sends the product.
They claim long ship times, and then only respond with automated customer service messages that say "Unfortunately, our order fulfillment process has already begun and we are not able to accommodate your request. Sorry for the inconvenience."