Victim Location 06109
Type of a scam Debt Collections
Claimed to be eversource and that they were shutting off power within the hour due multiple attempts reached by mail
Victim Location 06010
Type of a scam Utility
Called pretending to be Eversource claiming I was behind on payments and power was going to be cut if I did not call and send money. Ironically had just paid this month’s bill the day before so I knew this was a scam.
Victim Location 06457
Total money lost $400
Type of a scam Utility
I was contacted by someone who claimed they worked for Eversource. They said my electricity would be shut off that night if I did not pay the $400 security deposit covering the cost of new electric panel. They claimed the company was replacing them and it was a mandatory service. They told me to load a prepaid card with the $400 and pay using that or else the payment wouldn’t go through immediately and my service would be shut off. They set up a time that someone would be out to replace the panel the following day.
Victim Location 06907
Type of a scam Utility
Number left an automated voicemail claiming my power would be shut off due to missing payments. After checking the official website for Eversource and finding that this number was not on the company contact page I felt in my gut that this was an attempt to scam customers like me.
Victim Location 06840
Type of a scam Utility
I was called about shutting off electric power immediately from Eversource on Saturday 11/16 around 9:45am. I received two voicemails. I went to the Eversource website and called their number to verify information first. However, nobody picked up their customer service. So, I called back the number on the voicemail thinking this was an alternate number monitored on the weekend. I reached someone on this number. His name was Santhar or Samanth or something similar and had an Indian accent. He claimed to be Eversource and that I was missing a “security deposit”. Having recently moved it was particularly alarming and sounded plausible. He did ask for my account number which I didn’t have and then asked for my address. He then put me on hold to “check the status of my electric disconnect”. He became very hostile after I questioned him or raised my voice. His tactic was to be rude and never stop talking. While he continued talking with no real explanations, I said I never received anything via mail. He responded snidely “you probably missed it”. I stopped talking and he realized I may have hung up, his demeanor changed quite quickly to friendly. He was in bait mode and needed to change his tone to ensure a result. He asked for my closest zip code to find the closest Eversource office and have it handled ASAP. He then put me on hold, came back with a nearby address. When I asked if a copy of a statement and person will be there, he said yes. He wanted to stay on phone with me to ensure when I got there. He then said how stressful this must be for me being a new customer. Unbelievable!
I put him on mute, went on Eversource website searched for scams and verified that I was in midst of one. I hung up on the scammer, called the number again on Eversource website provided on their fraud page and nobody answers again (probably because it was a Saturday morning). The scammer keeps calling back, since I was near the location he gave me, which turns out to be a Walmart. I asked the scammer again to verify the Eversource address as I was at a Walmart. He said the address is correct and that cash and debit cards are the only way to ensure immediate payment and keep my electric on. He tells me to take him off speakerphone because he wants to walk me through the process when I get in the store. The process is, you guessed it, buy a Visa card and give him the account information after I load it with the funds. I asked him to confirm the amount and he had increased the price from the initial phone call! The amount was 498.15, initially it was a lower 400 dollar amount. I kept him on speakerphone and mute as I went up to the manager in the store and asked if there was law enforcement present as I had a scammer on the phone who instructed me to come to this Walmart. Unfortunately, there wasn’t an officer on duty and the manager took the phone telling the person to stop harassing Walmart customers and using the store as a location to scam people. The scammer called back two more times after that. The manager of the store said I should report this to the police. I went to my local station, however, they said there isn’t anything they can do. The scam reports usually go nowhere so they stopped taking them. He did say that these scams will likely increase with the Holidays.
I was fortunate that I recognized the scam and no money was lost. However, it’s quite unsettling that they have my information and were very aggressive about calling even after being hung up on.
The Eversource website shouldn’t list a number to call in case of fraud that isn’t monitored on weekends. The scams apparently are happening on the weekend and to have a number not monitored to report and verify account information is poor customer service.
It’s also unsettling to hear that my local police were not filing reports about these scams. Their advice was to use sites like the ScamPulse.com and social media to alert others. I hope this helps someone else.
Victim Location 06403
Type of a scam Utility
Threatening phone calls that power will be shut off in 30 minutes unless we call 1800-482-9280 to pay immediately.
Victim Location 06106
Type of a scam Utility
Person claiming to be sent by Eversource to verify that I am receiving some unkonlwn notification attached to my bill which if not responded to can effect my service. Person requested to look at my bill in order to verify the information and was being sent. Person insisted on seeing the bill after multiple rejections. Eventually person told me to call Eversource by 12pm the next day or else and he left.
Victim Location 06615
Type of a scam Utility
Call from a local number with the same area code and exchange as my number. I receive frequently, but don’t usually answer.
Recorded message saying press 1 for 30% discount on energy bill (which is not my electric company), 0 to be removed from the list.
I pressed 0. Man said hello twice. Then told me to speak up. I asked, "Who is this?" He started on a monologue about saving money on my bill. I interrupted and asked to be removed from the list. He said, "Suck it, you [censored]ing b**ch…." I hung up.
Victim Location 06084
Type of a scam Utility
For existing Eversource customers who have not missed any payments in prior 6 months, you can save 30%. To save 30%, press 1.
Victim Location 06107
Type of a scam Utility
automated message that called me told that since I had paid by Eversource bill for 6 months I was eligible for 30% off. Said to press #1 if interested. I pressed #1, got live person who asked for my Eversource account number. I told him he should hva it since they are calling me, he then asked me again for account number. I again responded he should have it and he hung up.
Victim Location 06450
Type of a scam Utility
caller provided a number for me to call and make an immedate payment with work order # 02k113475
Victim Location 06708
Type of a scam Debt Collections
They called saying they were the electric company that my power was going to get shut off. I hung up and called my company. They said i was up to date and it was a scam. I called back and messed with the guy for a while telling him i didn’t know how much i owed. Previously he said ($5,920). Now he said it was ($1,480). I called him out. He got pissed and hung up.
Victim Location 06082
Type of a scam Phishing
Said we had pass due on electricity and was going to shut power off. Claimed it was $1,568.80 past due. He hung up once I informed him that was impossible.
Victim Location 06811
Type of a scam Utility
Caller claimed (several times) to be an Eversource employee following up on a letter supposedly sent with our last bill regarding a rate increase. She said she was calling because we hadn’t responded to the letter, and that our rate would increase significantly the next day. She said to lower our rate, our new energy supplier would be *** Energy (which is probably who the call was really from). She was very convincing, but I continued to question and told her it sounded like a scam. I told her I would call Eversource directly regarding anything to do with our account, and she immediately disconnected the call. I then contacted Eversource to report the scam call and registered a complaint on the DNC site. I am reporting here to warn others as well.
Victim Location 06770
Type of a scam Utility
I’ve been receiving calls from 203-874-5312. It is a recording stating that they are from Eversource and can reduce my electric bill if I press one now and speak with a representative to see if I qualify for a lower electric bill. I’ve been ignoring the calls and when the calls were reaching three times a day, from my landline phone, I decided to answer and press one. It was a woman that asked me a few quesitons. She asked my zip code, if I pay for my own bill or if I received help from the federal gov’t. She told me that I qualified for a discount rate on my electric bill and asked me to give her information that is on my bill. I told her that I do not give personal information over the phone and she hung up on me. It is a scam and I wanted to share with the BBB about my experience. I continuously receive calls on my landline of calls like this….why doesn’t it just end.
Victim Location 06705
Type of a scam Utility
A young lady came to my door saying she was from Eversource and that they had sent me a questionnaire that I had not responded to. And if she could just see my bill that would all be taken care of. I told her that if Eversource needed to get in touch with me that they would and shut the door in her face. I am just worried about elderly people that may believe her.
Victim Location 06405
Type of a scam Utility
This telephone number had prevously left a message on my phone yesterday and called again today ….To learn about Eversource discounted rate of 20-25% because you are a good customer select #1. Which I did and then a person ( Indian accent, I believe) asked for my account number and would put me on hold while I retrieved the information from my bill. I did not give them any billing information but, I asked what rate they were now offering and then the phone became disconnected.
I called Eversource & was informed that no such telephone solicitation was going on by the Eversource company.
Victim Location 03461
Type of a scam Utility
This number contacted me on my cell phone. The phone only rang once and no number was displayed on the ID. Soon after, a voicemail notification popped up along with the number. The caller did not identify herself or her company. She claimed to want to review my electric bill and provided a reference number. I currently rent and do not have an account with any utility company. I decided to return her call and see what happened. I on hold for several minutes and when connected the agent did not identify herself by name or identify the company only with an agent number. I asked which electric company she represented and she replied with Eversource. When I explained that I wasn’t actually an Eversource customer she abruptly apologized, claiming my number would be removed from their call list, and disconnected the call.
Victim Location 01095
Type of a scam Utility
I told them I was interested in lowering my utuilty rates. They asked if I was receiving government assistance. I asked why they needed to know and they hung up on me.
Victim Location 06450
Type of a scam Utility
I received an email stating that my payment for the electric account ending in 5077 (not my account number) is past due and scheduled to disconnect 11/12/2017. "You can make a payment or set up a payment plan to ensure your services continues uninterrupted. Please note, your payment or payment plan can only be completed online before the date your service is scheduled for disconnection."
The email look official with the Eversource logo at the top but no phone number given. Also links to make payments in several spots.
Victim Location 06854
Type of a scam Utility
Called from 877-999-2810 and claimed to be from Eversource about a past due amount.
Wanted me to get three $500.00 Green Dot prepaid cards.
Victim Location 06704
Type of a scam Utility
A Scammer called and stated he was calling from energy company he specified my local energy company and said that my services would be temporary disconnected if I didn’t pay in person. He gave me an 1800 number to call so that I could get the information to the location where I could pay over the in person. When I called the 1800 number the person did not know much about my account I didn’t share any personal info but I called my local energy company and they had no knowledge of this number and my account was not schedule for any interruptions, "PLEASE BE AWARE OF THESE SCAMMERS"!
Victim Location 06010
Type of a scam Debt Collections
They call on behalf of Eversource, and ask for the last receipt because appears that the last payment didn’t go through, they also tell you that you can go the nearest office to make the payment. I told them that I have checked my account which is in good standing and also have my receipt. This guy insulted me.
Victim Location 06801
Type of a scam Utility
I keep getting repeat phone calls from 914-244-0235 saying they are calling from Eversource and offering me discount rates. I never let them finish their speech
Victim Location 01201
Type of a scam Utility
they said they were going to shut off our electric by a certain time
Victim Location 01056
Type of a scam Utility
I got a call from the phone number 1-800-286-2000 saying that they were Eversource electric company and that my business had a past due balance. They said that a person would be coming in an hour or so to shut off our electricity because of this past due balance. They then gave me another phone number (1-844-484-2527) to call to take care of the matter. I called that number and they asked me for the amounts of the payments made from July and August. They then said that for some reason, those payments had not been processed and that we owe for those months, plus a little more for fees. They wanted me to pay over the phone. I hung up and called the actual Eversource phone number and explained my situation and they said that that’s a scam that’s been occurring lately.
Victim Location 06525
Type of a scam Utility
The person who calls you asks if you would like to save money on your electric bill and will ask you your name and account number. I hung up the phone because I am not the head of the household and do not take care of the electric bill.
Victim Location 06514
Type of a scam Utility
I received a voicemail from a Maggie Johnson "regarding the supply charges of [my] electric account" from telephone # (203)885-1382. When I called back, I spoke to another woman who asked for information about my account, which I did not provide. When I asked what it was regarding, she mentioned Eversource, which is not my utility supplier.
Victim Location 06475
Type of a scam Utility
Please see below for the email that was sent to me via email. This had the Eversource logo, facebook, youtube and twitter accounts links. Looked like the exact emails I get from my provider. I did not click on anything, reply or contact them.
I contacted Eversource through my account page online.
————————————————————
auteur-logo
facebook youtube Twitter
Dear Valued Customer,
We’re contacting you today regarding your recently closed Eversource account and final bill. Due to an issue with our automated phone system, we may not have captured your complete forwarding address.
If you already received your final bill, please disregard this message. If you have not received your final bill, please call our Customer Care Team at 800-592-2000 at your earliest convenience to verify your correct forwarding address. You can also contact us by email at [email protected]
We’re sorry for any inconvenience and thank you for your prompt attention.
Sincerely,
Your Eversource Customer Care Team
Copyright © 2017. All rights Reserved – Eversource.com
This email was sent to ***yahoo.com. If you no longer wish to receive these emails you may unsubscribe at any time.
Victim Location 06110
Type of a scam Utility
I have been getting calls that if I have paid my Eversource bill on time in the past 6 months I can call a number for a 15% discount. I do not use Eversource anymore. Other numbers have said that CL&P and Eversource gave them my contact info to call.
Victim Location 06415
Type of a scam Utility
My 90 year old mother and also myself (at different address/telephone) have been receiving phone calls from someone stating "you as an eversouce customer may qualify for a 15% discount on your electric bill. Please press 1 to find out. I called eversouce and they said they do not make those phone calls. Most likely from other service provider wanting us to switch electricity provider. We have not pressed 1 to listen to any further, so we do not know what they would ask us because we felt this was a scam or at the least a business trying to mislead us they were eversource and wanting us to change to them as provider. VERY MISLEADING. SHOULD BE ILLEGAL!
Victim Location 06103
Type of a scam Utility
Scammer called place of business claiming to be EverSource stating that our account was severely past due and we need to meet them in person with $2000 cash to avoid having power cut off at location. They could not even give us the account number. When we called the number back, the recording for the 800 number stated that it was EverSource leading us to believe this was true. The scammer even sweared at an employee after being questioned.
After researching website, it was discovered that EverSource would never do this and the 800 numbers did not match.
Victim Location 06779
Type of a scam Counterfeit Product
Caller told me they were calling from Eversource and the electric supply rate will increase on July 1, 2017. My supply rate will get a discount because I am a selected customer to get a lower rate and asked to verify my Service reference #. Then asked to respond the answers I gave with a "yes" and verify the customer name on the bill. The caller said that I would receive a letter in the mail verifying my special electric rate.
I became suspitious and hung up. When I called the number back the only response was , "If you do not want to receive calls from this number, then press !"
Victim Location 06489
Type of a scam Counterfeit Product
The call came identified as Eversource. The caller said that I could reduce my Eversource bills considerably, and asked me to get one of my bills so that I could review it with them over the phone. I know that if the real Eversource had called me, they would have had my account at hand. I asked if they were calling from Eversource, and they hung up.
Victim Location 06451
Type of a scam Utility
Called stating that $1500 payment was due, or else the power would be shut of in 30 minutes.
Victim Location 01001
Type of a scam Utility
Rude, persistent ladies on the phone saying they are calling from Eversource about lower rates. Last time I picked up I told them to stop calling and said I’m a minor/not a customer and they demanded to speak to an adult then hung up before I could yell at them more. Just blocked the number but previously they called at least 6 times in the past week or so. They have been calling my mom too.
Victim Location 06039
Type of a scam Utility
I answered the phone
A man politely offered to save us money on our energy bill.
I was suspicious because:
1) the foreign voice
2) the noise in the background ( many many people in one room)
3) he started asking me questions that Eversource would already know
4) he made reference to my ex husband (his name is on the deed to the house but not the energy bill)
5) the caller became very very excited when I lied and said I have 5 eversource accounts .. but he still could not provide me with the number for the one I actually have.
He offered to call back tomorrow when I had all my energy bills in hand.
Victim Location 06877
Type of a scam Identity Theft
Impersonates Eversource. Will not cease calls when requested, even when placed on do not call lists. Requests personal information.
Victim Location 06460
Type of a scam Utility
I don’t pick up the calls any more, but the calls come in daily. They keep changing the CT number they call from and you can never call back and get a person. Only an automated message or an indication the number is not in service. The voicemails they leave me indicate they can offer me a discount off of my Eversource energy bill. The daily calls are obnoxious and I do text them and say they are a scam.
Other numbers I have received this scam from are: 203-308-5485, 203-456-8653
Victim Location 33511
Type of a scam Utility
I get constant calls from EverSource that say things like they can help me pay my bill or that I have a bill due. I have NEVER signed up with or had EverSource. I don’t even live in the state they are calling from anymore.
Victim Location 01740
Type of a scam Utility
They say they are calling on behalf of Eversource about lowering my energy rate. I do not do business with eversource and when I called to Eversource to ask to be removed from their calling list, they told me that they do not make robo calls and it is a 3rd party that is making the call.
Victim Location 06480
Type of a scam Utility
was told electric was past due and going to be disconnected …needed a payment or power turned off in 45 minutes , they tried to get credit card or bank info from me or for me to go to dollar general and get paybill
Victim Location 06437
Type of a scam Utility
Called stating it was eversource and want to give us our rebate. It stated a wrong address for us, red flag. I will be blocking. They left 2 messages on my phone and 4 on my hsband’s.
Victim Location 06021
Type of a scam Debt Collections
Was told that David who was the Technician was calling from Eversource to collect money from unpaid bills. Said that they had mailed a notice. When asked who the bill was billed to he didn’t know the name.
Victim Location 06405
Type of a scam Utility
I receive several calls a week from 203-272-4751 (shows on caller ID as Cheshire, CT) It sounds like a robo call and instructs to hit option 1 to lower Eversource Electric bill. I also have received a call from 203-308-5485 with the same instructions. Additionally, from time to time over the last several months, people have knocked on my door pretending to be my energy company and wanting to lower my bill. It is a shame they are being so aggressive.
Victim Location 03857
Type of a scam Utility
I believe this person was posing as an eversource employee in order to obtain personal information.
Victim Location 03870
Type of a scam Utility
We received a voicemail from Emily Parker claiming to be from Eversource stating that she was following up on a rate reduction notice. Asked that we please call back to activate the reduction.
I called Eversource directly to confirm that this was a scam
Victim Location 06029
Type of a scam Utility
Caller identified as ‘Mark Anderson, calling from Eversource xtn 110. Said electricity bill hasnt been paid and that it will be disconnected in 1 hr. When asked to confirm account number, he disconnected.
Victim Location 06111
Type of a scam Utility
I received a robot-call from Eversource (the local energy utility) claiming I was eligible for a discount on my power bill. I was instructed to press button 1 on my phone to talk with a representative. This a clear scam because Eversource does not make unsolicited phone calls to customers regarding discounts (I confirmed this with Eversource customer service).
Furthermore, I never follow robo-call instructions to press any phone button because this may transfer my phone line to another State or Country.
Normally, I never receive such scam calls because I use my voice mail to screen calls and, to date, I’ve never had a scammer leave a message. This is a good method for all, especially seniors, to avoid being exposed to scam callers.
Victim Location 01033
Type of a scam Identity Theft
Robocall tried to get information from eversource account to try and steal identity.
Not official eversource
Victim Location 06360
Type of a scam Sweepstakes/Lottery/Prizes
Woman of Indian/Pakistani accent said she was from Eversource. They would be issuing credits on my monthly bill & sending a gift card. I did not give her a chance to continue. I said oh thank you, please send it & hung up. Caller id showed Middletown CT 860-343-7761.
Victim Location 06002
Type of a scam Utility
Trying to collect money threating to have electrical power shut off. Must make immediate pay to stop shut off.
Victim Location 02534
Type of a scam Other
Got a phone call to my newly established business and was told that they were calling from "***" and the electricity to my unit was going to shut off in 20 mins. They told me that the 2 men were on their way in the truck to shut it off and I needed to pay 500.00 to stop the shut off, they also told me I was sent notification of the shut off 1 week ago. Both men that answered the phone were of (*** descent)