Dresslily.com

Victim Location 53039

Total money lost $34

Type of a scam Online Purchase

I ordered a dress from this website in april and never received it. they are claiming they sent it out and it was delivered on june 23. it’s two months later and i never received it! I paid $34.

Victim Location 89502

Total money lost $30

Type of a scam Counterfeit Product

Dress Lily embezzled money from me, sent me a fake tracking number. I waited over a month to reach out regarding my order, sent 7+ emails that were never responded to. I finally got ahold of customer service via web chat and they refused to refund me. This website is a scam.

Victim Location 55369

Total money lost $20

Type of a scam Other

Ordered in December 2019. Paid for. NEVER RECEIVED. Customer support is non-existent. Every contact attempt delivered the same empty response, that someone would get back to me. Tracking numbers are fake. 3 months no delivery. Money stolen. TERRIBLE and will share on social media. Order # L1912181237202370

Victim Location 02575

Total money lost $21.58

Type of a scam Online Purchase

As many users of DressLily (and other various clothing retailers online) now know, this website, along with its "clothing" is a scam. They offer super low prices on apparel, which any sane person would understand is not going to arrive perfectly "as advertised", but for the price we’ve all learned to deal with the various idiosyncrasies that arrive along with the outfit. I myself was fine with this exchange until this week when I received an email from DressLily telling me that the sweater I had ordered over THREE WEEKS AGO, was not only out of stock, but not returning to stores. I was offered a replacement item of my choosing (none of which were like the original item I had ordered) and when I reached out to their customer service to explain why their actions were not only fraudulent, but against the law, I was met with cold indifference. They don’t care that they’re ripping off the customer, they got the money. The rest is my problem. Well sure enough, guess who’s not refunding my money now, due to "the length of time from when I ordered to when I requested a refund." This is a scam and highly illegal and I hope they get what’s coming to them.

Victim Location 46324

Total money lost $33

Type of a scam Online Purchase

I opted for expedited shipping on 6/24/19 and I still have not received my package as promised within the 5 days.

Each time I try to track the package I am unable to do so. The site seems fraudulent; a bunch of pop-ups keeps popping up and now it says that the website is not secure.

Victim Location 19114

Total money lost $200

Type of a scam Online Purchase

We purchased 9 vests through from company through their website dresslilycom (may also be known as FARYAA INTERNATIONAL. The items did not fit and the material was poor quality so we contact them to return the items. Their return policy states that if you are unhappy with the products, you may return within 30 days. We had to open a ticket up online to contact them for return. We have been back and forth with them for 4 days regarding the return and they will not adhere to their policy. They asked us to send pics of the vests we received. I explained there is no damage to the item, we were just unhappy with the purchase. I sent pics anyway and still no response. They have continued to ignore our request and when you call the phone number, they are never open during any of the business hours that they state. When contacting them through Facebook messanger, they keep referring us back to their After Sales Department that is not answering our messages. We bought over 200 worth of vests (1 still has not been received), and they will not return the items that we are unhappy with.

Victim Location 23834

Type of a scam Online Purchase

This company has been contacted regarding a fraudulent transaction on their website and has refused to provide the information required to make a police report of the crime. They have repeatedly rebuffed any attempt to discover the criminal involved.

Victim Location 02303

Total money lost $50

Type of a scam Online Purchase

Ordered online never recieved my order and its a generic customer service email.

Type of a scam Online Purchase

I ordered a few dresses online at dresslily.com and received an email from them saying as a random security check I would need to send a copy of my credit card by photo or hard copy and also a copy of my drivers licence. The email went on to state that if I didn’t have a licence to send a copy of bank statement or utility bill.

I immediately canceled the order and it took several days to get confirmation. The confirmation stated that my credit card would be refunded in 10-15 business days. Which was also scetchy because they had said they couldn’t process payment until they received this proof, but apparently they had already charged my card.

Victim Location 38555

Total money lost $30

Type of a scam Online Purchase

I purchased a product from dress lily in February 2017… I was told to wait atleast 45 days for the item to be delivered. Unfortunately I waited too long…went past my window of filing a complaint. In June of 2017, I thought I’d give it one more chance. Purchased another item. Today is August 7, 2017… and I have yet to receive my product. I have filed a complaint and asked for a refund, but I keep getting the "run around" saying they will resent, and asking that I verify my address on my account. VERY FRUSTRATING. I will not purchase anything for this business again, and I suggest if you cherish your money, you shouldn’t either.

Victim Location 85008

Total money lost $200

Type of a scam Credit Cards

Dresslily and Ericdress seem to be same company with confusing crossover. Scamming people and leaving no trace for recovery of lost funds, unusable product, charges to credit card.

Victim Location 80229

Total money lost $24

Type of a scam Online Purchase

I bought a swimsuit they debited my account, I received an email so I could track it I want to check the email and it was gone nothing from them or anyone else on that day I haven’t received what I thought paid for and will have to notify my bank in the morning and get everything cancelled

Victim Location 39301

Total money lost $25

Type of a scam Online Purchase

I ordered clothes from them and never recieved my product. Wheb i ordered i paid for expedited shipment was told my pwckage was being shipped the next day then for the past three weeks have been told the item is out of stock yet when their website it says in stock

Victim Location 45504

Total money lost $124

Type of a scam Online Purchase

I ordered $124.00 worth of clothing from this company on January 28th, 2017. I paid thru my paypal account. Looking at my paypal account, the payment was made to "Hassan". As of this date, 2/16/2017, I have received one email from them back on 2/5/2017 stating that one out of eleven items I ordered had been shipped. It gave a tracking number, which gives no information at all. The shipping company’s name they give are DHL eCommerce, which when I call them, they gave me a line also. They gave me a phone number supposedly to Dress Lily, I got an answering machine. Number 1-669-721-9322. The website has no address listed anywhere. When you click on live chat, it says something about being out for a chinese holiday and will return on February 5, 2017, which it is well past that now.

Victim Location 60435

Type of a scam Online Purchase

I purchased an item online 11/20/16 and never received the item. My credit card was charged $20.31. I have contacted the website 3 times and they can just tell me the item was shipped and they will not follow up to track the purchase or process a refund. They supply tracking information which is useless because all it says is that the item was shipped with no follow up information.

Victim Location 08802

Total money lost $11

Type of a scam Online Purchase

When you order on Facebook, you tell them what you want, they take your money & never send you your order, they say you can use the chat to talk to them, but it never works, then they say to put in a support ticket & you do & all you get back is that they are looking into it & you never hear from them again.

I want them taken off Facebook so no one else gets ripped off.

I do want my money back, but they say they will give you store credit which is useless because you can order again and it will be the same.

Someone needs to shut them down, all they are is a scam!!!!!

Victim Location 89502

Total money lost $41.36

Type of a scam Credit Cards

I ordered 3 blouses in November, order # Lt467451396cn $41.36. Never received and I just wonder how many other people have they scamed?

Victim Location 14624

Total money lost $46

Type of a scam Online Purchase

online merchandise ,gave me order#’s,tracking #’s, claim the mailing company was RUEUB, did not get any merchandise and tracking the info they gave me lead to messages of site disconnected, carrier websit has been suspended (RUEUB)

Victim Location 64016

Type of a scam Online Purchase

Your order is now ON HOLD, we need to complete this ONE-TIME PAYMENT VERIFICATION to ensure both Buyer and seller’s safety and confirm the payment was authorized by the cardholder.

To learn about this PAYMENT VERIFICATION procedure please visit: http://www.dresslily.com/verify-payment.html

TO RELEASE YOUR ORDER, PLEASE KINDLY PROVIDE THE FOLLOWING 2 DOCUMENTS:

Document 1: A photo or a colored copy of the credit card used for this order. We only need to see the last 4 digits of the credit card number, expiration date and the full name. You can hide the rest of the credit card number.

Document 2: A photo or a colored copy of the card holder’s utility bill for last month(such as telephone, electric, gas, sewer or water bill or credit card bill with card holder’s name). The address should match the billing or shipping address of this order.

Or one color photo of the card holder’s I.D or driving license clearly showing the full name, expiry date and address. You can hide the date of birth and document number for your privacy.

We guarantee all data will not be stored and shared with any third party. Please refer to our privacy policy here: http://www.dresslily.com/m-article-id-27.htm

To expedite your order, please kindly reply us within 2 business days.

Once we receive the above details, we will process your order in top priority.

We look forward to hearing from you soon. Thank you very much for your help and understanding.

Best Regards,

dresslily Customer Service

Victim Location 91764

Total money lost $112.62

Type of a scam Online Purchase

Submitted $112.62 via PayPal to this company December 1, 2016 for a dress; payment was received, but the item has not been delivered. I emailed the company and received no response. I believe the company is a scam. See below:

DressLily.com company’s email address

Dec 1 (6 days ago)

to me

plane FREE SHIPPING WORLDWIDE

logo

Hello, Pamela

Great news! Congratulations!

Your payment for order LL1612011941341730 has been accepted. Once the order is ready, it will be given to our partner to deliver to you. A shipping confirmation email will be sent when the order has shipped with tracking information and estimated delivery time.

Customer satisfaction is DressLily’s first priority. If you have any questions or suggestions, please feel free to email us at [email protected] We love to hear from our customers.

Please note our business hours are Monday – Sunday from 8.00am to 5.00pm(GMT+8).

Shipping Information:

Shipping Method:

MY NAME

MY STREET ADDRESS

MY CITY & ZIP CODE

United States

T:9097325233 Flat Rate Shipping

BEST REGARDS,

DRESSLILY.COM

Please do not reply to this email directly, this mailbox is not monitored. Please submit a ticket to our Support Center if you have any questions.

Victim Location 98648

Total money lost $80

Type of a scam Online Purchase

They advertise on Facebook, I ordered two different items from them and they were never delivered. The money is deducted from my bank account, the package doesn’t arrive, there is no contact numbers for the company. When you go to the website and click customer service it prompts you to another web page and says you can "chat online" but never allows you to do so.

Victim Location 17101

Total money lost $25.20

Type of a scam Online Purchase

I ordered two bathing suits 2 weeks ago, and never got them. Delivery first of all said 7-14 days. I went to track my package, there was NO package found. and I called 2 places looking for my package. DHL and USPS. Neither have my package. DHL said they received notification that I orederd it but never actually got it, and there is absoultly sonthing in the USPS system. I tried to contact them, there is no phone number to call, and when you email you get an automated message.

Victim Location 08873

Type of a scam Online Purchase

After placing order with the use of a credit card they emailed me and required that I send them a copy of 1) passport, 2) copy of credit, 3) My picture on a credit card.

I told them I would not and they cancelled my order. I told them I would use PayPal then said I would still need al the proof as before.

I have all the email they sent.

I used American Express. I have called American Express and cancelled the charge.

Victim Location 48322

Total money lost $25

Type of a scam Online Purchase

The website advertises low price clothing and seems to target young women. My daughter thought the website was legit because they have numerous facebook reviews. She paid $25 for various clothing items and although we received an email stating the package was shipped, it hasn’t arrived yet and I suspect it never will.

She lost $25 from an Easter gift card and is heartbroken about this incident. There are thousands of people in the U.S. being scammed by this Chinese company and it should be forced out of business.

Victim Location 98841

Total money lost $65

Type of a scam Online Purchase

I order some clothes from a company called dresslily and didn’t get my order

Victim Location 47320

Total money lost $12

Type of a scam Other

I ordered something and Gabe my credit card info and never received the order and there is NO real way to contact this company back. I have tried

Victim Location 95060

Total money lost $300

Type of a scam Credit Cards

Dresslily online. They appear to be in the US but items ship from Asia. They shipped me bad merchandise and their return form is not working. They sent me damaged and duplicate merchadise and now are charging me again and reshipping merchandise I already received.

Victim Location 11208

Total money lost $50.16

Type of a scam Online Purchase

The website fail to deliver purchase items and blames the missing items on the shipping company refusal to deliver the item

Victim Location 60623

Total money lost $39

Type of a scam Online Purchase

Dresslily.com is a sight for shopping for clothes and shoes and you place an order with them and they never ship it and when you try and contact customer service they never reply and everybody under the reviews saying the same thing I mean I have tried to contact them several times and no response i ordered my merchandise on december twelth this year and has not even got a shipping number.

Victim Location 35014

Total money lost $15

Type of a scam Other

DressLily has a Facebook page and sponsors ads that have trendy, very inexpensive clothing items for sale. I clicked on the item and selected what I wanted (similar to what I’ve done with other Facebook ordering sites), and I purchased a gray, crochet sleeved shirt. Granted, it was only about $15, total, but I have waited and waited and waited for my order to arrive. I received one notification email saying my order had shipped. And I received a tracking code for China post. I used it a few times to check in, but it never really gave me much information about where my package actually was. In fact, it’s still "in transit," as it has been for the last few months. Their site says it will take 10-25 days to arrive once shipped. I contacted them several times about the status, with no response. So I am reporting them, because I bet others have had similar negative experiences with this group.

Victim Location 11793

Total money lost $200

Type of a scam Online Purchase

They offer merchandise for sale and get account info and charge them but they dont ever send out the merchandise. After googling them I see they do this to everyone.

Total money lost $410

Type of a scam Online Purchase

I bought 2 coats at first from this site.

They ask for a photocopy of my drivers license (I hid my file’s number) and for a copy of my credit card (I let only the 4 last digits). That is illegal.

Before waiting for my order, a friend wanted to shop in web. We went there and I made an other order.

The only proof of a package for shipment, is a ridiculous photo of a big grey plastic bag, wrapped sloppily with tape. The "tracking information" shows the package "leaving China".

I received my items. I laughed so hard for 30 minutes, I forgot I got scammed. Fabric is nylon instead of wool, the faux fur looks like a dead rat, the wholes for the buttons are not done and so on, I can continue listing all night long. I cannot imagine what I will receive on 2nd order.

No labeling in the clothes indicates the material and where it comes from, that is illegal too.

I reviewed (on their website) the order I got. They never posted it. They post only good reviews (think they make them).

I tried to open a ticket, never be able to, you have to enter a code (to see you are not a computer) and I always fail entering the numbers.

I tought: I’ll try the chat… Never open. Always closed.

I went in their Facebook page. Then I saw all the bad reviews.

I private messaged them to tell how bad the coats are.

They said: I’m so sorry, you have to make the holes yourself. And offered me 5% rebate on my next purchase.

I commented on some of their posts and replied to unsatisfied people (on their FB page).

The next morning I saw they blocked me.

I have reported them to the fraud dispute department at Master Card Canada and on CAFC (anti fraud Canada).

I sent something to Facebook too cause I saw the ad there.

Will also report them elsewhere, it has to stop.

Since 3 days, I am opening new Facebook accounts and I am warning ppl to not buy from them.

They block me EVERYDAY. I will continue to do that until they reimburse my orders.

Victim Location 14557

Total money lost $25

Type of a scam Online Purchase

This site advertised on Facebook clothing for sale. The site then allows you to choose a size and color. It collects your credit card info and charges you for the items and shipping. However they never send you the product. There is no phone number and the emails go unanswered. I placed this order 3 months ago without receiving anything.