These crooks at CHS are total fraudsters. I ordered one bottle of Keto Fast, and they sent three bottles of Keto Fast plus another bottle of something else and instead of billing me 34.95, I’m charged $198.00. I called them, they told me to send them back and they would refund me (a big lie). So, I did mail them all back at my expense. They received them. So then I called them and I ended up calling them about ten times total, asking them where my refund was. They would start talking really fast, almost like they were trying to drown you out and not hear what you were saying. I got absolutely nowhere. They really have a fraud operation going. I tried getting my bank and Visa to understand they frauded me but they didn’t understand because this CHS outfit sent them a letter stating I ordered the product, received the product and made it out to look like I wasn’t telling the truth. They lied so badly in the letter. Unfortunately, my bank left me hanging, so I’m defrauded almost $200.00 DO NOT do business with these guys- CHS … (they change their name as frequently as they defraud someone with their phony Facebook Keto Fast advertisements). I hope they eventually get prosecuted.
Same as all the rest my FREE bottle of Keto Fast turned into three withdraws from my account totaling 191.91 returned it immediately with return authorization again Scottsdale Arizona, however withdrawl came from Oklahoma, California and Florida big scam I reported to Consumer Protection Agency, usa/gov/topics/consumer.shtml to be investigated they also recommend Consumer Finance.gov/complaint. I’m doing that next I want to see these people held accountable.
My story is the same with the rest , I ordered 1 bottle of Keto Fast supposed to pay only $34.98 but they charged my credit card for $148.98, $34.98, and $1.99. My mistake I didn’t cancel my card right away. This company charged me again exactly the same amount but used different name as CHS Healthy Mini Store. I disputed this with Visa but I was denied. Their reason the merchant sent them documents stating the charges were correct. The merchant has my record on file in their computer/electronics, their staff can edit, add, and change new amount on my card. I was never been scammed before and it hurts! Has anyone been helped with your Credit card office? Any advise how to fight to get credit back from Visa? HELPED Please! Lara Tetz
Françoise Gravel 18 octobre 2020
Reçu 6 bouteilles de Kéto que j’ai retournées en date du 16 septembre, tous les reçus de caisse de poste canada en main. Depuis rien aucun accusé-réception, aucun avis de remboursement. J’ai été facturé 308.99 $ ce n’est pas des peanuts et je compte bien avoir un remboursement de ce montant. Si je n’ai pas de réponse à cet effet je mettrai la police sur le cas et j’engagerai des procédures légales.
DO NOT DO BUSINESS WITH CHS HEALTH X! THESE GUYS ARE CROOKS AND CRIMINALS! THEY HAVE A SYSTEM GOING WHERE THEY ARE SUCKING PEOPLE INTO THEIR SCAM SCHEME AND GUESS WHAT? THEY DO NOT REFUND! SERIOUSLY, WOULD YOU DARE TAKE ANY OF THEIR PRODUCTS? WHO WOULD KNOW WHAT’S REALLY IN THE PRODUCT? I WAS PROMISED A REFUND IF I MAILED THE PRODUCT BACK, WHICH I DID, AND THEY NOT ONLY WOULDN’T REFUND ME, BUT THEY START TALKING IN CIRCLES AND END UP SAYING SOMETHING LIKE: TOO BAD, SO SAD! I WISH MY CREDIT UNION OR VISA WOULD BACK ME UP AND CHASE THESE FRAUDSTERS AND CROOKS OUT OF BUSINESS, BUT NO LUCK WITH THAT EITHER, WHICH THIS SCAM ORGANIZATION KNOWS NOBODY CAN DO ANYTHING TO THEM, SO THEY CONTINUE TO PURSUE THEIR PHONY, FRAUDULENT ENDEAVORS WITH ANYONE WILLING TO GIVE THEM THEIR CREDIT CARD. WARNING: DON’T BUY A SINGLE THING FROM CHS HEALTH X OR CHS SERENITY. ALL OF IT IS A BIG PHONY FRAUDULENT SCAMMING OUTFIT!
I ordered KETO from this company back June 6th and cancelled the next day for future orders since they charged me unexpected cleanse, a membership fee and shorted me the free bottle that they advertised. July came around and I got a mysterious charge of $29.95 +/- for a blood pressure monitor that I never ordered or received.
I file a dispute with my card company and CHS provided a tracking number for the shipment. Doing my own research I came onto this page and realized the scam.
The shorted free bottle of keto that I thought that I had received in July was the supposedly blood monitor that CHS charged.
I just sent the supporting info to my bank to try and get the July funds back.
I ordered a sample paying only shipping. All of the sudden I’m charged 239.82 & received a box of the keto product, I did not order or authorize this. Then I call in and I am told to wait 2 months then they will give me a number & address to return product. I wait, do as told, send it back, paying 17.35 and have it certified. I received notice they received it 8/22/20 & I called today to see where my refund is. Amazing, they can not find me anywhere in their system. I gave them all the info they ask and I called two different # and spoke with two different people and they both gave me the same song and dance, they could not find me in the system. Amazing, I was in the system when they sent the product and when they emailed the return information. What a lying SCAM!
My husband ordered some product and it showed free trial so he signed up for it , well sometime later I see where we owed 184 dollars so I made him cancel well he went to the bank and told them it was fraud. Don’t do that just say it was a mistake , well we sent the pills back and I can’t get anyone to deal with the problem and get our money back
I wanted the free sample 7-29-2020 and was charged $149.95. I didn’t complete the purchase because they never showed how much shipping would be. I closed that debit card. After I disputed at bank they sent me these bottles. My bank sent email saying the info they have matches my info. I’m trying to get them to understand that has no relevance when they overcharge. It was an ad on FB.
Country United States
Type of a scam Advance Fee Loan
Initial means of contact Not applicable
I already did. I ordered, they sent the wrong stuff, and then they sent the correct and charged me twice. Then they credited me some of it with handling and I paid $15.50 to mail the wrong one back. and I am still being charged. I do not want anything to do with these people.
I ordered keto products. I received the wrong product. I called and couldn’t understand the rep but she said she would order the correct one. I received the correct one and I didn’t receive anything to send the original order back. So I called again. They said I would receive something in the mail to tell me how to send it back. I did and it cost me $15.50 to send it back. Then they told me they would credit me with so much but it was with handling charges and etc. I said OK I would pay for the original order because that was on me and I didn’t want anymore product or to hear from them again. Then I received another bottle so I let them know that I did not want anymore product again or want to hear from them again. Today I got my bank statement and was $9.99 and $24.98. One from July 21 and Aug 5. Please help. I don’t know what to do.
I ordered the Keto products on July 13 and then immediately cancelled it. I was given half of the money back within a few days and was told the remaining would be returned if the product wasn’t shipped within 30 days. I declined the product and said I’d wait for the refund. I was told I’d receive it by August 11. I called on August 14 and was told that the refund would be issued in a few days. I called today, August 20, and was told that I either had to accept half of the order or nothing. There wouldn’t be a refund. The person I talked to today, sounded very old and he would put me on hold and when he came back I’d have to explain the situation again. He wouldn’t connect me with a supervisor or manager. At this point, I’d strongly urge anyone to make sure you really want this product since they won’t refund any more than half of your money, even if you’re not satisfied with the product. I
I have been billed by CHS Premium Keto for products I never received. This company will not allow you to return to their Product. They will not let you cancel their services. However, they will continue to bill you for product you have not received. Beware of CHS Premium Keto aka CHS Serenity Health. They have scammed me for approximately $400.00. I closed my Capital One account, however Capital One still bills me for product I have not received. Just plain fraudulent crooks.
I saw ad on Facebook, wanted to get the free trial, the ordering was misleading. the charges went to three added order , that I did not want, but the charges went though. the total came to $235.67. Did not see the charges till I check bank statements. Call number that was on Facebook to cancel and the only thing canceled was the future pills and meals. Got order, called to send back, got to send back, and call 4 time to check on refund that they said they were going to send though my EMAIL and had not received. It has been close to 1 1/2 months now.
Ordered on 7/23/2020 Was charged 149.95 then 1.99, then 34.98 all on that day. Then randomly on 8/7/2020 was charged 9.99. Reported to the BBB and cancelling my credit card. Thankful it wasn’t a debit card but this should get MUCH greater attention.
I want to send all of my bottles back, three keto fast and two keto cleanse. I too am being sent and charged a bottle a month that I did not order. I just canceled my credit card so that can’t hit me again. I had heart surgery in May and my cardiologist did not advise me to take the keto. Does anyone know a return address for the product or a good phone number for CHS Premium Keto?
I ordered the 5 bottles for 154.99 and received them but before I could start taking them, I had heart surgery and was told I can’t take the pills, They charged me and sent Keto cleanse two months in a row now and I didn’t order it nor did I sign up for an automatic refill. I don’t know who to contact to make them stop sending the pills and charging my account. any info would be appreciated.
I bought this product in early June before reading the reviews. When I received it, I decided I didn’t really need it and returned it. I was assured that this purchase was 100% money back guaranteed. As of today August 4 I have not received a refund. I have called and been hung up on, talked to a Mr. Samson on 7/19/2020 and he assured me that my credit card would be credited. As of today 8/4/2020 there has been no credit to my charge account. This is a fraudulent company! Please don’t purchase anything from them!
Was charged 149.95 and 34.98 company is a scam would not refund the money would not disclose location or where the product is made DO NOT ORDER from this company
Reported them to the police and FBI as the FBI is my account and they will research the internet where they are coming from – it s internet credit card fraud and they are vague about their address giving some bogus Acotsdale Arizona address and a PO Box and call themselves worldwide shipping and distribution
I also saw this offer on face book . IT said if you buy one bottle they would send you six .They were running a special for $39. I filled out my imfo and changed my mind .Hit the cancel box . They billed me for $149.95 .SCAM FOR REAL . I called company to cancel ,they said it had shipped already. It had been less then two hours.
I’ll report this to the Attorney General and Better business . I also canceled my credit card . I’ll never order off face book again.
Facebook is a scam the same happened to me Company is in Asia 10 1/2 hours they are internet scammers and this needs to end our connection via the internet with these 3 d world countries who eat dogs and cats
The same thing happened to me. I placed an order for one bottle and was then charged an additional $34.98 and $1.99 in addition to the $69.99 for one bottle. I think every one of us should report them to the Attorney General. They are price gouging and stealing. Have any of you thought about calling them back and threatening to report them to the Attorney General to see if they would return your money? I cancelled my credit card so they couldn’t continue to hit my account.
They do not care about the attorney general they are not in this country It is a scam
Scammer’s address Ocala Florida
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)
Can’t find a phone number
Was supposed to receive a free bottle just pay shipping and they are charging me24.98
I placed an order for three bottles of Keto Fit and one Keto Booster at $160.00. Their Terms state that there will “NOT be any Automatic Charges”. I was billed for another bottle of the Keto Fit and one bottle of the Keto Booster, this month, and have not received any product.
You will not receive anything it is a scam internet intruders just like they have our addresses need to report them to the police as our safety is at stake
I order one keto pill and recv.5 plus one bottle of keto cleanse and charged 154 dollars plus revc. second bottle of keto cleanse and charged 54dollars. what do i do.
Report to the police and they will engage FBI they have an internet scam division These people are sitting on the floor somewhere in asia scamming americans for money
Ordered Keto one time only, no extras. Please stop taking money from my account and I want a refund of $60.
I never made this order but was charge to my credit card for the mouth of June for the amount of $198.14 and now I just received another charge for the mouth of July for $38.98…
I do believe I agreed to pay for the keto at 1.99 and the cleanse at like $20 something but no way did I agree to $105 total but got charged that. I received the cleanse not sure about the keto it may be here somewhere the cleanse is ok not great. Not saying there is an issue necessarily with the product but I guess I threw away the packaging and there is no number to call them on my bank account so how can I cancel them?! Obviously I am not using them if I can’t even locate the bottles (I think two bottles not three and have no idea what the third charge was for). Anyway if there is a way to resolve or cancel please contact me at [email protected] Thank you
Cynthia Scott
They are internet scammers Report to the police and they will engage international division
I purchased Keto Fast from them and they continue to take money from my account through CHS*Premium Health / CHS*Apex Health- I have asked them:
Please STOP taking money from my account!
I purchased some ‘KetoFast” from you and paid full price for them!
I did not ask for you to continue to take money from me! This is the second month – with a different “name” taking money from me.
If you’d like – I will go on Facebook and let everyone else know that you continue to take more money from them…
Thank you
Kathlleen Vandevender
(541) 287-0506
[email protected]
I bought what I thought was a trail bottle of a Keto product for 1.99. The trail bottle arrived along with a package of four other bottle as well as a charge pf 34.98 and a charge of 198.70. I found no information to contact them so I just mailed the package back to the return address on the package with a not to cancel the subscription and a refund because I did not order these products. I track the package and it was delivered. I haven’t heard from the company about the returned merchandise nor have I gotten a refund. I don’t have a way to contact them and now they have charged my account again in the amount of 24.98. Please do not engage with this company. I f you have any way to contact Please contact me. My email is [email protected]
Jackie,
The amounts you are referencing are the same amounts that I have found on my credit card. But there are different phone numbers.
$34.98 CHS Keto Stop out of Florida, 34470 Phone: 844-666-0778
$1.99 Retail Keto out of Florida, 34474 Phone: 833-952-0181
I am just getting ready to call these jokers so I can’t tell you if they are valid numbers or not. I have had this happen one time before and my credit card company took care of it. This is ridiculous!
I hope this helps you!
Brenda Henderson
I ordered Keto Fast and then was also charged for the cleanse that I did not order but they did send it. Then they charged me another $1.99 for nothing and now another $9.99 for nothing. I cannot find there phone number. I was able to find it a month ago when I argued about the $34.99 for the cleanse, they did say I can return it but by the time you pay shipping and the $5.00 it just didn’t seem worth the headache.
Steve,
Just dealt with this myself to day. Here is the customer service info on Keto FAst.
To update your information please contact online customer support at https://ketofast.support/ or contact our Telephone Support Team at 833-482-0041.
Hope this helps you out…from the sounds of it, looks like we’ll have to get new CC to stop those charges. I told them I was going out to my Facebook and Twitter accounts and rip there company.
Scammer’s phone 858585701
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)
Ordered Keto pills online that I never received. They charged my debt card and continue to charge for a product they are not sending me. I have been unable to make contact with anyone from this company.
Scammer’s phone 8285857101
Scammer’s address 112 Acorn Dr
Scammer’s email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Email
I bought what I thought a trial bottle of a KETO product. Lo and behold I found on my bank account charges for $198.70, $34.98, and $1.99! I called CHS and the girl that answered said that I could not cancel as there was an agreement that once you signed up and ordered that you could not cancel (I sure do not remember that!). I decided that since I spent the money I would try the product, well no that has not happened as I have not even received the product! And now I received another amount on my bank account for $24.98 which I did not authorize. These are defiantly scammers, they need to be stopped!
I also ordered the 1st of June and thought I was ordering just the sample bottle. Well I was shocked when I found all these charges in my bank account. I called my bank to cancel these charges but they said I couldn’t do that since I used the debit card. I called CHS’s # and they finally answered but she told me I could not cancel as it was in the agreement (where was that as I did not remember seeing that?) She said she could give me back some money only. I did not do that as I was so upset with getting charged so much money. So I thought I would just get what I paid for, NO I have not received a thing and just got charged for $24.95 in my bank acc. and this time no phone #. I am not sure what I am going to do yet as it is a holiday, but guess I will have to do what was suggested and cancel my card. They are definitely scammer and I fell for it! Again buyer beware!
I bought one from an ad featuring Oprah Winfrey for 39.95 they made offers to by more bottles which I thought I declined, charged my account on my Social Security card for $295.67. I was able to destroy that card and order another before they could charge me again, They failed to send me a confirmation number to my mobile email address so I have no record of my purchase with them other than my debit card provider Direct Express. I filed a complaint with them which was denied by the credit card company. The credit card company gave me a phone number and the name of the company I purchased the one bottle from. Phone number is 833-955-0079.They do not answer the phone. I get a busy signal or an error code that says I dialed the number in error. To date I have been unable to contact this company They sent the order which is not what I ordered and I sent it back demanding they put the money back on my account. I have also filed mail fraud charges against this company. My credit card company says they have received a lot of complaints about this company I want my 295.67 back’.
IORDERED 1 ORDER FOR 32.97 AND A SHIPPING FEE OF 1.99 I HAVE BEEN CHARGED 200 2 OR 3 TIOMES 199.37 32.97 AND 34.92 AND NEVER RECIEVED ANYTHING CAN NOT BGET AHOKD OF ANYONE ON PHONE AND AM HAVING PROBLEM WITH MY BANK BECAUSE I HADNT REPORTED IT ALLOWING 2 WKS FOR IT TO GET TO ME THEY SAY THAT WAS TOO LONG I AM GOING TO STAY ON THIS UNTIL I RECIEVE SOME SORT OF REIMBURSEMENT FOR MY MONEY AND HOPE EVERYONE DOES AS WELL THIS COMPANY HAS TO BE DEALT WITH WHY ARE THEY CONTINUEING TO RIP PEOPLE OFF WHEN ITS OBVIOUS THEY ARE SCAMMING EVERYONE WHO DO WE GO TO TO STOP THIS I WILL NOT STOP UNTIL I FIND OUT THAT WAS MY SS CK THEY STOLE FROM ME
Like everyone else I was charged 3 separate amounts, finally received 5 bottles and 1 bottle of Keto cleanse. Now they pulled $9.99 from my account and I never authorized it. With all the complaints I read I plan to close my debit card account to stop them from automatically taking money out of my account. By the way, the 3 initial amounts were taken out at the beginning of June and the $9.99 charge cleared today, also in June. Very scary! Scammers!
charged 149.00 and then 34.99 for something i did not order and the following month was charged 34,99 for something i did not order.
Ordered my free bottle on 6/2/2020, got charged $149.91 + $345.98 + $1.99, then on 6/17/2020 got charged $9.99. Called on 6/17/2020 and said I was not paying any of those charges … they said it was subscription, plus membership plus product, and I told them that in no place was that mentioned ! That I wanted my money back or IO was going to file a claim and deny all charges. To please get me off an y reoccurrence and to give full credit back, ….. still waiting for the confirmation email they said I would get and still no credit. Filling with my AMEX card a complaint of charges not authorized. You should be ashamed of yourselves!
I ordered a “free” bottle on 5/31/2020, cancelled when they sent an email charging me $198.70. Never received the product and was charged the $198.70, plus $34.98, and $1.99. I want my money back if possible. I will be contacting my back to go after these people.
Scammer’s phone 833-955-0079
Country United States
Type of a scam Healthcare/Medicaid/Medicare
Initial means of contact Not applicable
I ordered Keto supplements online that were advertised on FB. I signed up to get buy $99.00 worth with a coupon. I was charged $159.94 + $34.98 + $1.98. I tried to call them. They hang up and or keep saying “Hello” like they don’t hear me…I have called several times to talk to someone to no availe. My bank said to try to get in contact with them and if nothing results, we will file a dispute, but since I authorized the payment, they couldn’t do anything unless they don’t refund my money or send me any product. I have not even received a shipping confirmation. It evidently is a scam on FB.
I also had a bad experience with them. I have not been able to get ahold of anyone at the number either. I thought I was buying the Keto Supplements buy 3, and get 2 free. A coupon popped up for $99.00 when I was going to go off the website…so at that savings, I decided to order. Needless to say, I was charged $154 plus $34.98, plus $1.98 on my debit card. I have no product and no shipping confirmation. I tried to get my bank to stop it right away but since I authorized the payment, they said to get ahold of them. I now have to file a dispute with my bank. Too bad I didn’t see this information before I ordered. Scammers!
May 15th I saw an advertisement on Facebook which was showing the CHS Premium Keto pills. I placed an order Was charged $34.98, and also charged $198.70. I tried too call but it just said stay on line someone will be with you shortly. I waited and waited and no one ever answered so I hung up. I figured I’d wait a week or two too see what happens and after a week or two I received them. On June 12th I received a charge for $34.98 again from this company, I called the 833-955-0079 number and to my amazement someone answered. I told them that I saw a charge in my account from them For the total above and would like them to cancel that order and return my money to my account. The gentleman said that he already sent the order out and that when I get it I’m to send it back with the confirmation number he gave me, and then when he receives the product back he will return my money to my account. Well I still haven’t seen the product arrive in the mail and it is June 18th, and tried to call this number again and it said this number ( 833-955-0079) is no longer receiving calls from cell phones only landlines. Hmmm?. I don’t think I’ll be able to get my money back,But well see. Well he got my money, and he won’t get anymore from me, cause I’m going to close my account. And I suggest others do this too so this crook doesn’t take anymore money from you.
Sincerely upset
Elizabeth,
Do you still have an order number? I believe this is the same outfit I just dealt with. I ordered from a company called Keto FAst. I had an online chat with this dude who said it was just shipped out today (ordered on June 16) so I would have to send it back when it arrived and they would give me full credit for it. I was not very nice to him…LOL.. he said they didn’t ship for a month due to Covid? Here is there customer service information: To update your information please contact online customer support at https://ketofast.support/ or contact our Telephone Support Team at 833-482-0041.
It was charged on my credit card as CHS Pure Health, CHS Keto STop – phone on my CC shows 844-666-0778.
I hope this helps you!
I bought CHS PREMIUM KETO for $154.94 on May 12,2020. I have never received the product. i have been charged $154.94 then a reaccuring charge of $ 34.98 over two months. it was an online purchase. When I try to call, the phone rings once then goes dead.
Victim Location 68338
Total money lost $159.99
Type of a scam Online Purchase
I had a pop up ad on Instagram for keto diet pills and it was buy 3 get 2 free. So I ordered it and got charged more than what was said on website, and when I called, the guy didn’t even say hello this is CHS premium keto when he answered the phone. He said hello? So I questioned him to the charges and he credited me back 69.98$. Now I was charged another 9.99$ the phone number is no good, and I can’t find a website and I still have received any keto pills I ordered in the first place. I’m so angry. Please everyone, don’t buy anything on Instagram or Facebook.