Victim Location 53704
Type of a scam Online Purchase
I needed to contact my internet service provider, AT&T, to upgrade my services. I did a quick search on my phone using Google Chrome and the search term “att.” I clicked on the site www.att-promotions.com which displayed offers purportedly from AT&T, along with a call button. I called the number and heard a welcome from AT&T along with the standard robo phone prompts. Finally, I was connected to a service person who had my account information. She said that AT&T could not offer me the service I wanted but would connect me with a faster package. She breezily mentioned that I would be connected with Spectrum. I did not realize that Spectrum was a separate company and not part of AT&T, as this was never made clear. The service person had my information, and I was carried along by the deception that I was contacting AT&T. I signed up for services through Spectrum, believing I was contacting AT&T. I felt odd about it all, rushed through, and confused. When I got off the phone, I looked up Spectrum. I realized that I had been shockingly scammed. The service person had said to call the 800 number if I needed to alter my package, so after I hung up, I called the AT&T number on my phone bill. I told the actual AT&T serviceperson what I’d experienced. She helped me contact Spectrum and cancel the package I‘d mistakenly purchased, and upgrade my AT&T services as I’d intended.
Victim Location 01605
Type of a scam Fake Invoice/Supplier Bill
Stephanie called me, saying she worked for Charter’s Promotional Department and offered me a better price for cable/internet/phone. We set up a service appointment. Two days later all my service was shut off and a technician didn’t come. I called Charter and they told me their notes only said I was cancelling because I was moving. I restarted my account the day it was shut off. Today a man claiming to work with Stephanie called to say the Technician didn’t come because they needed the instillation fee and first months payment up-front. I was suppose to be getting a call back from Stephanie. I called the real Charter and they told me that the number Stephanie gave me was from Nevada and not in their system. There is not Charter Spectrum in Nevada.