Calming Pup

We bought an XL bed for our dog. Size was totally off. It is much smaller than advertised. We paid for ‘extra stuffing’ and it’s still only 1/2 inch thick. The site states the product is from USA, but shipped from China, which took 30 days to get to us. Biggest SCAM and a waste of money! This site should be removed so that others don’t fall for this horrible company’s false advertising!

Not a U.S.A. company! This product shipped from China. I would never have bought this product had I know that. Terrible quality, even worse customer service. Very misleading advertising and pictures. Don’t buy this product. I found a similar one at TJMaxx for less than half the price and it’s so much nicer than this one.

I bought 3 beds, 2 for my small dogs and one for my medium sized dog. These beds are the biggest rip off. They are not US made, but from China. when I complained, they responded that covid had impacted their ‘US’ facility and my order was being shipped from ‘a back up facility.’ I knew right away I had been scammed, but still had hope. Then the cheap taped garbage bag, vacuumed packed package arrived. I still had hope..little, but still some. I opened them and immediately noticed that there was very little stuffing in the beds. All three fluffed up like whipped cream and 2 of them, like whipped cream, had no substance. My old dog, who I had so much hope would be able to lie down comfortably, her bones hit the floor right through the padding. When I asked for a refund…crickets. Suddenly, no one is responding to me. I am going to go on a Federal level and see if they committed fraud. I bet they disappear like most chinese fraudulent companies. I am so sick of being scammed.

TOTAL Scam! I ordered (2) beds and only received (1) for $99! I never would have paid that much for this bed. Claims to have “extra fluff” barely has any “fluff” at all! Does NOT look like their pictures!

I ordered a dog bed from calming pup website on 12/9/20. My payment was immediately charged. Today, it’s 1/9/21 and no dog bed has arrived. This company is a scam, they say orders are sent from Portland Oregon, however the shipping track # lists the package is at SHENZHEN China since 12/10/20 with no movement. They refused 3 times to issue a refund after officially requesting it via their website. They keep telling me to be patient because there staff had to spend time with family during the holidays and give it 8 more days. Yes they responded with that statement, I have the email to prove it. Insanity. Total scam, stay away from Calming Pup.

I have attached photos of what happens when you try to open the poorly packaged, vacuum packed, smooshed to the hilt package that I was sent by calming pup. There was absolutely no way not to clip the bottom of one of the dog beds (2 were in the package). I have been in contact with them several times and they refuse to refund my money for the dog bed or to let me return the dog bed. These beds look nothing like the pictures that they show. They are a sad representation, having many places where there is absolutely no cushion. Wish I had read the many bad reviews here before they got my $215. I will NEVER do business with these people again.

dog bed says it is made in Oregon, this is a lie. the bed came from China in a 9 x11 package taped completely to hold it in. shook it out for 2 days. filling is so scarse I can feel the floor when I touch it. Ordered a 40 in received a 36.7 in for my 90 lb dog.
My dog smelled that bed and walked away has never set paw on it.

Contacted them to return it and get the proper size they will not accept returns and will not send proper size that I ordered.

TOTAL SCAM DO NOT DO BUSINESS WITH THESE PEOPLE EVER.

Do NOTTTTTTT buy from these people! The most poorly made dog beds I’ve ever seen! And you’re paying premium prices! They say their products are made in Oregon, USA. They are NOT. Made and shipped from China!

I wish I had seen these posts before I made my purchase 🙁

Lesson learned!

I ordered online, because the site states that Calming Pup is a USA company. Immediately after completing my order, my credit card company texted me to verify the purchase because it was an international charge to my card. Well, that’s one big red flag. Went online and saw reviews here about the bed coming from China. Called my credit card company and had it stopped and also reported it as fraud.

Unfortunately ordered 2 beds and covers on 10/20 , I have sent emails to them every other day for the last 2 weeks! Last one received said package on plane from China that was 1 week ago ! I think it was really on a slow boat from CHINA ! Advertising as made in USA ! Really? Fortunately I did use American Express and I will be calling them tomorrow to complain, hopefully I can get 2 beds made in the USA !

Same story…Ordered a XL bed for my elderly dog which arrived in a compressed bag…Ok but what concerns me is the FALSE ADVERTISING of extra fluffy which is a complete lie as basic padding and fluffiness is missing. what shows in pictures is nothing what I received. I contacted right away and was told to give it a couple of weeks but since padding is minimal and missing on some sides my dog completely rejected the bed. When I contacted back after 3 weeks to notify I was told no refund/exchange but buy something else to get 20% off. My answer was Why should I trust these liars!

I also purchased a bed for my large older dog. It took over a month. Their website states “Now with extra fluff, padding & comfort for maximum value! IT’S A TOTAL SCAM. The bed has basically nothing on the bottom. It came vacuum compressed from China. When I opened that package, the little “fluff and padding” was clumpy and minimal. The edges have very little support. I paid $100 for a glorified shag rug. I tried to contact them, but I never heard back. DON’T WASTE YOUR MONEY!

What a scam! The calming pup bed is a great icee of junk made in Chouna that I paid $100.00 for and waited over 4 weeks to receive. On their website, it states they are made in Ca. Try getting hold of anyone at Calming Pet to file a complaint. Their phone # like to a bogus shipping department trying to drum up business.

Please do not but this poorly made piece of trash!

The bed took forever to get here but it was too small. So I wrote to exchange it for a bigger size and they said no.
No exchanges unless it was damaged. You can’t leave a bad review on their page—they don’t post those. Is there any recourse?

I ordered two dog beds- one large and one massive size. I received one of the beds a month later, and it smelled of fish. It looks nothing like the photos, as it is only lightly padded and the sides that are supposed to be raised are flatter than the middle. Total waste of money. Very unhappy.

I ordered 3 beds and when I unwrapped the first one, my three Boxers smelled the bed and walked away. About 20 minutes later I found the bed outside. One of the dogs disliked it so much they drug it thru the house and left it outside.
When I asked for a refund and how to return the beds I was told they didn’t accept returns. This was not made known to me when I placed my online order. The beds are thin and cheaply made. False advertising.

I agree with the others. The pictures show a fluffy bed with a fluffy interior for the dog to sleep on. I have no fluffy interior just a black liner. I can see right through the yarn to the bed. These people are a total scam. Web sight sounds good but it’s fake. This company has to be in China. I got ripped off for 135$

I’d like to be able to write a review of the product I ordered in June 2020 however, I have yet to actually recieve a product. When reaching out to customer service they informed me that they cannot issue a refund or except a return! SCAM ALERT!

DO NOT ORDER from this company. As everyone else has commented here, their shipping and communication is abysmal. I spent $70 for a dog bed in May that has yet (note my optimism in using the term “yet”) to arrive, and no communication/updates from the company. This is just one of those middleman companies that buy cheap things from China, make a cute website, advertise on Instagram, then overcharge and under-deliver (or in many cases, apparently – just never deliver at all).

Follow up: To dog bed came – more than two months after I ordered. It is a poorly made, outrageously overpriced generic piece of junk from China, and there are no refunds if you “change your mind” (meaning – once it arrives and you find out it’s a piece of junk you can’t send it back). The side bolster rim is lower than the middle pad, so there’s no “cozy curling” in side. Bits of stuffing are emerging, and you can see the fabric through the sparsely stitched in “fur” strands. This is basically a dollar-store bed, not a luxury item. I’m an [censored] for buying this. (Note that they do not post any non 4/5 star reviews on their site, so it looks like everyone loves them but that’s also a sham).

This is a total scam. You should be so ashamed of yourself. This day and time to take advantage of people. It’s been a month and still have not received my dog bed. Worthless company ! Because if covid you say it is taking longer. Really it’s because it’s coming from China. Totally deceiving. You should be shut down !

I ordered a dog bed on June 12 and received an email with tracking information the following day. They said to give it a few days for the tracking information to work , but it never did. I have sent several emails with no response and even sent a private facebook message. I’m out $70 and don’t know when or even if I will receive this product. NOT happy. Probably a scam. I don’t recommend this company at all.

THE WORST! Buy elsewhere, trust me. I ordered a bed on June 23rd, never got it and it’s a crock of you know what if you here… due to covid it can take longer. I received my new bed off Amazon in 1 day. If you try and reach customer service (only via email) you may get a response in a few days if your lucky. Same response every time. Still no refund and I’m out 59.95. They have no problem taking your money immediately and then sending you emails with discount codes for your next purchase. Bought the bed to drive across country… who knows where this bed is. Customer service number should be a must. Horrible service and communication!

I ordered a Drinking Fountain and Extra Filters and, after waiting two months, I finally received the Fountain. It is missing the Power Plug AND the extra Filters. When I contacted them they first told me that Customs must have taken the USA Plug and that I should get my own phone charger to use. Then they told me that the Fountain does not come with a Plug or Filters. I showed them a copy of my Order but never received refund OR replacement Plug and extra Filters that I paid for. THIS PLACE IS A SCAM WEBSITE. DO NOT USE THEM UNLESS YOU WANT TO THROW YOUR MONEY AWAY. I no longer trust any website that is on Google.

I ordered a bed as a gift. I have contacted this company several times and have received the same email back. It has been over a month and I am VERY disappointed!
DO NOT order from this company! Lost my money I am sure but hope the next person reading this doesn’t spend there money on this product.

I could not be more disappointed in the bed I received after waiting more than 60 days. It came in a small package from China and then when you cut open the package it puffed up. What a piece of junk! Nothing like was advertised! No padding on the bed part and very sparse padding around the sides. It was the larger bed for my boxer. WHAT A SCAM! I TRULY FEEL TAKEN! God only knows what kind of company you are. Gloria Fitzgerald

Victim Location 77056

Total money lost $151.91

Type of a scam Online Purchase

We ordered two dog beds. Immediately upon ordering we received notice that due to COVID-19 that all products were non-refundable and would take longer to receive. We contacted support multiple times and they proactively sent us a notice saying their products ship from Australia and not China, which is not a question we even asked, and they again assured us that Covid-19’was delaying shipment. We have since received one dog bed and not both; the one dog bed appears to be a direct ship from China and did not match product description. We asked for a refund and were willing to send back the one dog bed. We received notice from the company that they felt it was not safe to accept returns due to Covid-19. We have never received the second dog bed we ordered and felt at a minimum we are due the amount for the dog bed never received. We sent an email to the same email address and they have not responded. When we call the phone number on their web site it goes to a different company which appears to be a shipping company.

I ordered two beds when waiting for my orders i looked at my on my account on line and it had an international transaction fee. This made me suspect. Then when I saw the Jamaica NY address shipping from. USPS. I WAS very suspect. This is the name fraudsters use as falae publishers winning number when calling to tell persons they have won a prise. I am canceling my card. It looks like i am out $128. Plus internatoinal fees. I keep getting emails validaring my order has been shipped. This is what I think as mail fraud and international fraud.

I also ordered a dog bed from CalmingPup.com and now keep getting scam text messages. Site looks very authentic. I tried to contact company using telephone number on main image but it goes directly to via box and I cannot get to a live person. I tried to reply and call from the two numbers on text messages from them and neither is a working numbers. Order was placed on Friday, January 10, 2020 but I am going to contact my credit card provider to see if anything can be done.

Victim Location 46375

Total money lost $44.97

Type of a scam Online Purchase

I google searched dog beds made in the USA and this website came up, close to the top of the search results. Upon initial inspection, it is very authentic looking. It has reviews, photos, social media links. I ordered a grey, medium-sized anti-anxiety dog bed online on 12/16 and paid $44.97 using my visa. I received a confirmation email and then a second email with tracking and delivery information. I waited for delivery (from Portland to Indiana) until 12/27, when I input the tracking number into the USPS link the email provided–it was not a legitimate number. I called, the phone number is for another business or is also fake, I was unable to speak to a human. Emails were not answered. I went back to the email and checked their social media–they are bogus or empty accounts (no posts) As of 1/3/2020 I neither have my product nor any response from this "company". A search of the address listed shows a host of complaints for bogus online vending to spamming to unsolicited porn.

Hi there, truly apologize for any confusions caused. It takes around 2-3 business days after receiving the tracking number to work. I am so sorry if you had such a terrible time with our telephone line as it it currently being fixed. Please feel free to reach out via our Contact Us page and we have 24/7 online support to help you with tracking your order.

Thank you so much for understanding, we promise that you will receive your order from the given dates we have allocated.

Much Love,
Calming Pup