Victim Location 08876
Total money lost $403.50
Type of a scam Online Purchase
On April 24, 2020, I placed an order for a custom bracelet for $403.50 and was told that my bracelet would be ready in 14 days. A month later and I still do not have the item ordered nor have they begun production. I was sent two pictures of images they reported was the silver for my piece but they have not started to work on. I asked for a refund due to untimely production and failure to meet their deadline for completion and it is almost June. One of the representatives told me that they "cannot take a loss" and they would only send a partial refund. In addition, the representative sent me a message indicating that they are creating a policy effective May 27th as a result of my request. Please be mindful that there was no policy in place prior to my request for a refund and I mentioned that my order was placed well before they made up a policy to prevent refunding me in full.