I got a matching shirt set for Christmas and my shirt is fine but my dog’s shirt was too small. I contacted ClubHuey for an exchange and had no issue paying the $10 fee they requested in order to get the correct size. However, they asked me to send the money via PayPal using the Friends and Family option to avoid seller fees. This is a violation of PayPal’s user guidelines and using it will compromise the buyer’s protection that PayPal offers. I don’t know if this company is a scam, but I highly recommend not giving them your business based on this interaction. No company, even a small business, should be asking a buyer to use the Friends and Family option.
I had the same experience as others. Customer service is horrible, the size chart is completely off, and the quality is horrible. I paid $150 WITH a coupon, and all of my screen prints came back see through. I contacted about a return, which is in their return policy after ordered, and they refused. They told me after 10 years, no one else has had a problem. All their reviews online are 1 or 2 stars. Customer service gas lights you and lies to you, and talks down at you. Don’t buy from them, I’m sure there’s many other companies making much better products.
ABSOLUTELY HORRIBLE COMPANY! The quality of their products is Extremely poor. I struggle to even use the word quality in a sentence in reference to Club Huey. They use toddler shirts that are cheap and not appropriate for an animal. Also, their size chart is significantly off. I was careful to take measurements beforehand and when nothing fit I wrote the company asking for an exchange or refund and they just said thanks for the large order and read our FAQ’s. Not an appropriate or very customer service friendly response! They do not stand by their defective and misrepresented products.
Victim Location 94565
Total money lost $50
Type of a scam Online Purchase
The company promised a product and the product they sent was torn. I asked for an exchange. Not even a refund, but an exchange, but they declined.