Victim Location 11561
Total money lost $60
Type of a scam Online Purchase
They have many reviews of holding peoples orders for extended periods of time and not replying to emails or when they do reply they lie about the status of your order.
Victim Location 91401
Total money lost $98.53
Type of a scam Online Purchase
I pre-ordered some items from Big Apple Collectibles in February that never shipped. When I tried to contact them to get a shipping update, they replied with a link to their release date page, and no further explanation – none of my items were listed on the new release page. After several attempts to contact, I opened a case w/ PayPal to attempt to get a refund and at the 11th hour, I finally got a reply from someone named Megan, saying that they get their shipments well after big box retailers and that they "love their customers and value their patience" as they have "little control over when [they] receive shipments." That was June 19 and it was the last message I received from them. At the time I stupidly took it as a positive sign and canceled my claim with PayPal and now I have no further recourse on that order. I had another already in the queue so I contacted them to cancel both of my orders and be issued a refund. No response. Big Apple Collectibles is actively soliciting sales via their website, email marketing campaigns, and Instagram account and yet they are not shipping existing orders. They probably are not able to get the product but they have no problem taking your money. I’ve seen other reviews saying that they were offered store credit – I haven’t been offered that – I can’t even get a response. The phone number they have listed on their Facebook page is a fake number – they haven’t even posted anything on FB since March. They have deactivated their Twitter account and their Instagram account is set up only to post ads – they have disabled comments. I’m guessing they ship a small % of orders – just enough to show that they are not completely false but there has to be something to do about a company with as terrible a track rating as this.
Victim Location 07006
Total money lost $170.71
Type of a scam Online Purchase
Order items in April 2019 which were to be delivered in June 2019. It is now the end of July 2019 and there is no update, no nothing. They gladly took my money and have disappeared.
Victim Location 45206
Total money lost $40
Type of a scam Online Purchase
Every single time I interact with them, it’s awful. I’ve decided to stop now.
The first time, I preordered something from them. Six months later they were well past the date they were supposed to ship and refused to give me an update. Other stores had it, they didn’t. So I asked for my money back, nada. They said it wasn’t their policy. Only store credit. So I asked for a similar item. Nope. Had to be of lesser value.
I had already preordered something else in this time period. My mistake. The date passed, same thing. Finally they said they shipped it. But no package arrived. I asked them to do something about it, ie follow up with USPS. They said they wouldn’t, as on their end it said it was delivered so their conscious was clear. I contacted USPS and they said as no insurance was purchased, the company had to do something about it, not them. I relayed this to the company and they said nope, they didn’t have to do so because their policy protected them and accused me of trying to extort them. So I’m done. I made the mistake. I will never buy from them again. I just don’t want others to be burned by them. It sucks because they’re a toy company so kids are going to get hurt here. Just awful people. I don’t know how they sleep at night.
Victim Location 95326
Total money lost $80.94
Type of a scam Online Purchase
I have placed a preorder at the beginning of February 2019 and had waited patiently on items that have been available elsewhere months ago. Big Apple Collectibles has failed to provide any updates or communication on the status of my order from multiples emails that I had sent out to them. I had recently requested to cancel my order and provide a full refund and finally a week later they said only store credit. I had insisted that I’m not interested with a store credit and they refuse to honor that. After this poor experience and looking into more of this business, I have learned that there are an abundance of negative feedback that I’m surprised this business is able to run these practices.
Victim Location 89002
Total money lost $130
Type of a scam Online Purchase
I placed 3 different orders with this company – 10/4/2018, 10/5/2018, and 11/7/2018. In total I spent close to $130.00 dollars on preordered items that were supposed to be shipped within a month. It has now been 5 & 6 months since my orders have been placed and the release dates continue to change even though the same items have been available in stores for months! I have tried to reach out to the company for status updates via email (this company refuses to list a phone number for themselves anywhere) and the only thing they told me was to check their list for release dates. I believe that this company is a scam for online buyers especially with all the very similar complaints from people on the main BBB website. At this point, all I want is a full refund for the items I have paid for in full. Store credit would be absolutely worthless if the company never seems to fulfill any orders to begin with.
Victim Location 10022
Type of a scam Online Purchase
I order products August 30 to no avail, I have not receive them. I order products October 17 to no avail I have not receive them. And stupid me order from them a third time and still have not receive my items. They take your money and make you wait up to a year. Not until I start researching yesterday, did I realize that there is video on you tube warning people not to do business with this company. Also on Facebook and Google there are a multitude of complaints against this company.
Its the same complaint with all, order and wait and wait and wait. In addition you do not get your product in pristine condition as they are least required.
Thank You
Still waiting and waiting and waiting
Victim Location 98371
Total money lost $107.52
Type of a scam Online Purchase
I made a pre order for a set of 12 funko pops for my son on October 30, 2018. The items were all released on November 21, 2018 and were supposed to be shipped to me right away. I never received anything from them. They took my money and never sent me the order. There is no phone number on the website and the address is fake. I have tried emailing them to say that I want a refund and they only send back automated emails saying that the order is still on back order and that they haven’t been released yet. That is not true, they are Fortnite funko pops and they have been out in stores for 2 months now. They also say that they can’t do refunds and only “store credit”. I just want my money back and want to warn others to never buy from this bogus website. It is all a scam!! You will give them your money and never receive your order.
Victim Location 19106
Total money lost $40
Type of a scam Online Purchase
Pre-ordered merchandise and never received it. They are unresponsive unless you say you will report them. Then they email with a new date that you will receive your merchandise. Every time the date changes. I have been waiting since August and it is now October. They previously said I would have had it by now. The merchandise is out everywhere else. There is no reason I should not have my merchandise I paid for. Now they are saying I won’t get it until December. They are scammers. They take your money and do not provide you with your merchandise. When you ask for a refund they refuse you one and say they will give you store credit. But they don’t ship your merchandise so who would want a store credit?? I want my money. I would not recommend doing business with this company as they steal your money. Not a legit professional business.