Abella Mayfair

Mathew –

Total money lost $529.32

Type of a scam Online Purchase

I signed up for a free trial and then my credit card was charged the initial "pay the shipping only of $4.52 and $6.80." I received the trial. After reviewing my credit card statement, the company charged me $134.83,$120.86,$123.13. and $138.28 over the next 2 months. Thankfully my bank blocked this months charges. I was charged for a product I did not receive monthly, nor want. I had received the trial product and then a month later the same product came again. I called the bank who’s is following up. I called the company to ask about the charges and see if I could return the second unopened product and to inquire as to the charges. They said that I had a agreed to receive the product, and be charged every 30 days…The company said that I had 14 days initially to return the product…nothing came with the product stating this…They would not return the product but offered me $100 US to be credited back to my credit card…$500 does not equal $100 US…My bank is trying to get the money back as I actually received the trial product and , another the same sample size…not product every 30 days.Of note, the company said that this product was endorsed by Ellen Degeneres.

Kristy –

Total money lost $500

Type of a scam Online Purchase

Abella Mayfair Canada claims that they will give you a free sample face cream that is endorsed by Angelina Jolie. I only signed up to get a free sample of 2 kinds of face creams, only having to pay the shipping cost. But after I received the product once, I got another one, thinking it was another sample. but realized my credit card got charged for roughly an additional US$250, which I have never agreed to purchase! They continue to charge my credit card every month! I don’t know how to contact them! I am trying to stop the payment from my credit card, hopefully that works.

Edward –

Total money lost $517.52

Type of a scam Online Purchase

I have been caught in this scam after responding to an offer for a free sample of Abella Mayfair Rapid Wrinkle Control. I don’t have the exact date of order, but it was likely late January. I received a 15mL sample and a 30mL sample of Maximum Moisture 24 Hour Day & Night Cream in the mail about a week later. I then received a second 15mL sample of the Wrinkle Control. Charges appeared on my Feb. and Mar. Visa Statements totalling $517.52 for product I did not order.

At no time did I agree to open an account with this merchant. I simply requested the free sample and gave my credit card number for the shipping charge of $20.

Today (Mar. 20/17) I have received the following email in response to my email requesting immediate cancellation:

Thank you for contacting us upon your concern, we will be more than glad to assist you with this matter. First let me introduce you to our company and explain our deals and offers, so you can have a clearer picture about us.

We provide a service, in which we ship our product directly to the customer’s home on a monthly basis so he can enjoy from our high quality product without the hassle of going out to purchase it. We do know that a monthly subscription requires a commitment to a product that can’t be obtained at a store, therefore our way to introduce the product to the customer is to let him try before he commits to the monthly subscription-this is done through our trial offer. That’s how confident we are about our product.

Our trial offer is a way to get the full 30 day supply of 90-Second Rapid Wrinkle Control where you pay only $3.95 USD upfront and enroll in our monthly subscription. After the trial expires (14 days), you are charged $99.95 USD for that initial bottle. Every 30 days thereafter, you will be charged $99.95 USD and shipped another bottle. A trial is not a free sample. The price of $99.95 USD that you pay is for the full 30 day supply bottle that was shipped out. The Maximum Moisture trial is only $4.95 USD upfront and just like the 90-Second Rapid Wrinkle Control trial, you will be enrolled in our monthly subscription. After the trial expires (14 days), you are charged $89.95 USD for that initial bottle. Every 30 days thereafter, you will be charged $89.95 USD and shipped another bottle. A trial is not a free sample. The price of $89.95 USD that you pay is for the full 30 day supply bottle that was shipped out. When you order a trial, you have to check that you agree to our terms and conditions and enroll in our monthly shipment program.

A trial in general is a way to let the customer try the product so they are sure about the purchase, and it’s not a way to handle out free products. Moreover this information is clearly stated at the first paragraph of the terms and conditions you agreed to.I HAVE NOT RESPONDED TO THE OFFERED REFUND.

Pls. see the terms of service that you signed up for:

http://abellamayfair.com/x/terms/

Regarding your request of refund, we can no longer provide the full amount because you notified us to cancel after the trial period. You will still be responsible for the payment for all the bottles that already been shipped to you at the time of your cancellation request. Since cancellation applies only to future orders that have not yet shipped or delivered, there’s no need to return anything. Upon placing your order you agreed with our terms and it says "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than 30 days after placing your trial order.".

However to rectify the situation, even though you are no longer eligible for a refund we will make an exception. We can go ahead and meet both ways for this. I can go ahead and offer you a total of $70.00 USD courtesy refund as a resolution. For us to be able to do this, please reply on this email with a "Yes, I agree" as this would be the only resolution we could offer to justify all of the inconvenience both parties has experienced.

Thank you and will wait for your response.

I HAVE NOT RESPONDED TO THIS EMAIL.

Rachael –

Total money lost $400

Type of a scam Online Purchase

Free trial, only pay shipping and handling for this product. Then they charge your credit card in US funds $99.95 and $89.98. Then they charge this MONTHLY! Visa said if I cancel my card the charges would still go over to the new card. Contacted Contact Abella support and they will only refund US $50, but will cancel my account. I have returned the product unopened and demanded they refund me February US $99.95 and $89.95 and March US $99.95 and $89.95. This is a scam.

Samuel –

Total money lost $516

Type of a scam Online Purchase

I purchased 2 facial cream Jan 10 2017 for $3.99 US and $4.99 US. I did not receive the product until Wednesday March 1 2017 I did not register or create an account with this company . Since Jan 10th 2017 I have been charged an additional $516.08 CAN to my credit card without my knowledge. This company claims that when I clicked on the complete order button that I was agreeing to their terms and that these charges were legit. I have asked them to provide me a copy of this so called contract and they are unable to provide it, obviously. They have offered a refund of $100.00 US but I can not accept this.

Brett –

Type of a scam Online Purchase

company offers a free trial of their product. If you do not cancel within 15 days (from date of purchase, not the date you receive the product) , they charge you the full price of the initial "free" product and then continue to charge your credit card for the product.

Alyssa –

Total money lost $266

Type of a scam Online Purchase

website promotes free sample of face cream. Received "Free sample " then was charged $99.95 Us for product. When I called was told I had to return the product back if not satisfied. Do not give you enough time to return product & was not clearly stated on information sent with product. I cancelled account & was told I would not be charged or receive anymore product. I then received another tube of unwanted cream & was charged another $ 99.95 us. When I called to complain was told they would not refund any money to me & the employee hung up the phone. I have been unable to receive any refund from either this company or my credit card company

Robert –

Total money lost $256.60

Type of a scam Online Purchase

I paid for shipping of a product, for a free sample, only to be charge a crazy amount for the product on my credit card a month later…this is not free if they go ahead and charge your account.

Tyler –

Total money lost $272.56

Type of a scam Online Purchase

On January 3, 2017 I found a website advertised on Facebook called Abella Mayfair that was offering a FREE SAMPLE of wrinkle cream. I noticed the company had a local phone number. I placed an order for the Free Sample, and was up-sold 2 additional tubes and a jar of moisture cream. They charged my credit card three times that day: $3.95, 4.95 and 99.95 USD [ translating into $5.45, $6.83 and $137.89 CDN]. The $99 was correct, but I have no idea what the two other charges on that same day were for. I regularly shop online, and I know and look for companies that enroll into their autoship program and refuse to buy from them – EVER. The charges on my credit card are to New Age Skin Formula, My Pure Skin Now and Beautiful Skin Formula .com’s, two are in Nevada and one in Oregon. I only authorized Abella Mayfair for my purchase.

Then I received my Visa bill in the 2nd week of February, long after all these charges were placed on my card. The company had not only placed extra charges for $3.95 & 4.95 on my account, they charged me another $89.95 on January 17th, just two weeks after the order – not even 2 weeks after I received the product! I wasn’t happy with the product, but it was such a hassle to return items, I thought that I would keep it as I like the moisture cream. After another couple of weeks however, I realized the break-out of my skin was due to the one of their creams which was the deal breaker for me. It took some time to get the breakout under control and I had to use a prescription medication. When I got my Visa bill this experience cost me $272.56 Cdn for a free sample and two small 0.5 oz [15ml] of wrinkle cream and one 1 oz [30ml] jar and the two additional charges that I have no idea what they were for.

I called the company to report that I’m allergic to their product and that I was returning it for a refund. I was told that I could only get $100 USD back after she spoke with a supervisor. I don’t get it – allergic to their product, and not happy with their Free Sample and feeling scammed after I saw my Visa statement and that’s the best they were going to do?

Summer –

Total money lost $255.90

Type of a scam Online Purchase

Offered a free trial. Pay shipping and handling only. Less than 2 weeks later, charged my credit card without my knowledge and claims it was a limited offer free trial. That the terms stated that’s what it was. No where in the info I read did it say that any where. Otherwise I would not have agreed. They also put me on automatic monthly ship when I know that I specifically declined.

Barry –

Total money lost $12

Type of a scam Online Purchase

January 15, 2017 I ordered free samples of Abella Mayfair products, I authorized shipping and handling and said no to everything else. I have never received my free samples. Reviewing my MasterCard statement today February 22, 2017 I see charges of $5.32 and $6.67 Canadian plus the actual cost for the full size products $133.90 and $121.49. When I called today they said that the "shipping charges" were actually authorization for them to ship the product to me. If I did not cancel my "subscription" within 14 days of ordering the products I would then be charged for the product. They asked me several times if I had read the fine print. There are no free samples, it is a total scam. If you do not call Abella Mayfair and cancel charges to your credit card within 14 days of the date they are posted to your credit card you will be charged the full amount for the product. What you are doing is in fact prepaying the shipping charges, which by the way are also non refundable after 14 days. After 14 days they refer to the shipping and handling as your subscription fee.

Jeffery –

Total money lost $131

Type of a scam Online Purchase

Purchased a "trial" of this cream and only paid for shipping. Next thing I know I have a $131 dollar charge on my credit card because they were not clear at all on the terms and conditions that you were actually siging up for some sort of trial for their product! I like many others only purchased it because of the product apparently being endorsed by Arlene Dickinson (Dragon’s Den TV program). Feeling totally scammed and will never purchase a "trial" version of anything again.

Neil –

Total money lost $639.14

Type of a scam Online Purchase

I purchased a skin care product from the website of Abella Mayfair as was advertised for the price of only the shipping fee. I paid online by my credit card through their website. I did not authorize Abella Mayfair to ship me any other products & did not agree to any other charges. However, since my original online purchase of their product, they have charged my credit card for $639.14 CAD to date. I am disputing the said rogue charges.

Clayton –

Total money lost $5.31

Type of a scam Online Purchase

I tried to order the anti-wrinkle cream as they advertised on Facebook that it was a business owned by Arlene Dickinson from Dragon’s Den. It was a trial offer. The order did not go through and they phoned me to tell me that and tried to sell me moisturizer as well. I declined. I got another call a few minutes later again trying to sell me both the products. The seller said that after 14 days I could cancel and not receive the following month supply. I was told I was to receive an email but it never came during the phone call, (or ever). So I told them to forget it as it was taking too long and now I was suspicious about the up selling.

Surprise: my account was charged and I received the anti-wrinkle cream. The cream came with an information sheet about the product and not once did it mention subscription or that the sample ordered was not a sample but a 30 day supply that would have to be paid for in full after 14 days. I thought I had better cancel this as they will keep sending it. I sent an email to cancel and they responded with an email that came through and that is where I learned about the subscription. This company is dishonest and now they want me to send the anti-wrinkle cream back. That is a Health and Safety issue.

Meagan –

Total money lost $548.37

Type of a scam Online Purchase

The company was offering "free" sample trials of cosmetic products for only the cost of USD $5.40. I have purchased this free trial, only to find a month later that they have charged my credit card for the total of CDN $548.37, on six different occasions between Dec. 9, 2016 and Jan. 19, 2017. I have only received the alleged "free" sample product (1 oz facial cream) and nothing else!!

When called the company they said I have signed up for a continuous monthly product supply of USD $99.95/month worth of products. I’ve not only not signed up for this, but never have received more product than the initial free small sample.

The credit card charges show different merchant names: e.g. smoothlookingface.com and smoothskindiamond, and also list different telephone numbers: 702-649-0153, 702-302-4057. Their main pngage, www.abellamayfair.com lists yet another telephone number, 250-483-7496.

There are numerous people complaining online about being scammed by them and there is even a facebook warning site created for this purpose: https://www.facebook.com/abellamayfairalert/

The company lists different addresses, like a PO Box 500 in North York, ON (on their main page abellamayfair.com), another one in Las Vegas (from their www.smoothlookingface.com site) and yet another on the actual product label (address given above: 64 Bakersfield St., Toronto, ON)

Thomas –

Total money lost $521.91

Type of a scam Online Purchase

Scam Description

I ordered the free trial products which only shipping charges were to be debited to my credit card which was done back in November 2016 in the amount of $12.33. Then these charges showed up on my credit card with no E-mail confirmation or correspndance whatsoever. When I called to cancel she said I didn’t read the terms and conditions?

20 12 21 12 012 SKIN7025108839BEAUTY LONDON GB 123.81

18 12 19 12 010 17752855782 CLEARSKIN SWINDON GB 137.53

02 12 02 12 002 SKIN7025108839BEAUTY LONDON GB 122.85

30 11 01 12 001 RABY CORPORATION LTD LONDON GB 137.72

Natasha –

Total money lost $500

Type of a scam Online Purchase

They have skin care cream for a "free trial" shipping just $3.99 after a few days (14 days) then they bill your card for several product recurring. DONT DO IT, product is garbage and it costs $100 per item (US dollars)

Carolyn –

Total money lost $266

Type of a scam Online Purchase

I ordered the free trial products which only shipping charges were to be debited to my credit card which was done December 30th, 2016 in the amount of $12.33. Then on January 14th, 2017 my credit card was debited two charges. $121.42 & $134.92 totalling $266.34.

Jacqueline –

Type of a scam Online Purchase

I ordered this product for my wife to try with their "free" sample but much to my surprise the our local news (Global Vancouver) aired the scam on their news cast tonight stating the inpending charges forthcoming for this "free" sample after a 14day trial period. The product does nothing that it claims on the website so I have sent them an email cancelling any further orders. The 14 days was to start from time of order and not when received so the product could actually be applied for testing- so wrong.

Ronald –

Total money lost $200

Type of a scam Online Purchase

They use the name of Arlene Dickinson, pretending she invested in this company. They pretend to give away samples, and act like they are only a few left. They charge you for the shipping. No where does it say that you are subscribing for receiving a supply of product each month for which you will be charged. There are no terms and conditions but they tell you that you agreed to terms and condition. When you want to cancel they make it complicated and won’t cancel without sending you the first monthly supply you will of course be charged for.

Colleen –

Total money lost $135.14

Type of a scam Online Purchase

They offer a "100% free sample" and then ask for your credit card for a minor postage charge. Before you ever receive the sample they start billing hundreds of dollars on your credit card stating that you enrolled in a subscription. The problem is compounded because some credit card companies believe that you must have agreed to the terms and conditions. But Abella Mayfair never directs you to read any terms or agree to them. The only way I found the terms was by googling "Abella Mayfair terms and conditions" after I realized I was being charged. And it’s a different company that starts out the scam. They claim they are endorsed by Shark Tank even having endorsements on the website.

Crystal –

Total money lost $273.29

Type of a scam Online Purchase

I responded to a pop-up posting on Facebook for a free sample of wrinkle cream if I pay shipping/handling. There was no mention of a ‘subscription’ or 14-day cancellation requirement. I received the cream and thought nothing of it. But a couple of weeks later, I received a second sample and wondered if this was shipped in error. Then it dawned on me that the company might be charging me for this. I checked my credit card and, sure enough there were TWO charges, one for $137.81 CDN, and one for $135.48 CDN. I immediately emailed the company, and a war of words ensued! They maintained that I agreed to the subscription, but they would cancel it. I insisted on a full refund, but they offered $50, which I refused. In their email, they said ‘by responding to this email, you accept our offer’! I responded by saying NO, I DO NOT ACCEPT THIS OFFER, and continued to try to reason with them, to no avail. Here is the most incredible aspect of their explanation for the initial charge: They said that the free sample is free ONLY IF YOU CANCEL the subscription within 14 days. If you do not cancel, THEY CHARGE YOU FULL PRICE FOR THE ORIGINAL FREE SAMPLE! Where does this logic come from?! So if there is a person out there who agrees to the subscription, the free offer is rescinded and they are charged full price! What kind of way is that to treat a customer? I returned the samples to the Toronto address on the package, but have received no response. I am now working with my credit card to reverse the charges.

Eddie –

Total money lost $377.50

Type of a scam Online Purchase

I did a survey and was offered a Free Sample offer of the facial cream and wrinkle reducer online no where did it say that they would continue to send and charge for it. I immediate received a phone call from their representative and she ensured me that I would not be obligated to order anything further or that i would not be on any auto enrollment. I was then charged $94.95 US for one product ($129.84 CAD) and then another $79.95 US ($108.51 CAD). One month later I received one more order in the mail and my cc was charged again For $99.95 US ($138.70 CAD). There was no invoice information in any of the packages, contact details or contractual information. After calling their customer service department they told me I could not return the last product I was sent and that it would just get returned to me!.

Glenn –

Total money lost $555

Type of a scam Online Purchase

They set out to steal my money by charging my credit card without my authorization, outside the costs/postage for the two initial small sample products ($ 9). Afterwards they steal additional monies by way of unauthorized access to my credit card and deducting additional funds ($ 555) from it.

Jason –

Total money lost $257.99

Type of a scam Online Purchase

On November 7, 2016, responding to a pop-up ad on the internet, I answered an offer of a free trial of skin care products, at a cost of $8.90 US to cover shipping. Several weeks after receiving the products, my credit card was billed a total of $257.99 ($Cdn.).

I contacted the company by phone today, January 5, for an explanation. Receiving no satisfaction, I requested to return the products (unopened) in return for a refund. I was told that by authorizing the original purchase, I had in fact authorized a monthly additional shipment which would be billed to my credit card. I did not recall any such terms or conditions, and requested immediate cancellation of any such commitment. I repeated my wish to return the products and to be reimbursed for the entire amount billed to my credit card. The customer service representative would only agree to cancelling my "account" and .to a partial refund of the amount of which I was defrauded.

In Canada, and the USA, we do not expect this kind of fraudulent behaviour. We should take measures to outlaw businesses which prey on citizens as is apparently the case in countries such as Nigeria. Our banks and credit card companies are fully aware of this particular outfit; they should not honor their business.

N.B.: Please note that I will provide copies of the two order confirmation documents which I received from abellamayfair.com

Tristan –

Total money lost $262

Type of a scam Online Purchase

La compagnie ne prévient pas qu’il faut retourner le produit après un essai de quelques jours (2-3) et charge le prix complet.

Caleb –

Total money lost $300

Type of a scam Online Purchase

Started to order the Free 14 day trial offer of the facial cream online but canceled it before completing it. I immediate received a phone call from their representative and he ensured me if I completed the order I would not be obligated to order anything further. I was then charged $100 US for one product ($137 CAD) and then another $89.00 US ($122) which I assume included shipping for a second product. One month later I received two more orders in the mail and my cc was charged again. There was no invoice information in any of the packages, contact details or contractual information.

After calling their customer service department they told me I could return the last two products I was sent and they would provde a refund once I gave them the tracking number. They would not refund the initial product costs of over $259 CAD.

Miguel –

Total money lost $300

Type of a scam Online Purchase

This scam is completely criminal in nature, even though technically they may have some grounds.

The trial is advertised boldly as free, but its all about billing quickly and charging you exorbitant price for a tiny tube of cream and in addition credit card authority I never agreed to. You have little time (14 days?) to send it back and then your credit card is automatically charged and you are literally signed up with these crooks.

As expected they stand by their terms and conditions so getting a refund seems remote. Its a scam business right here in my backyard (BC) and I would hope they are reported to the authorities. I rarely go these and after this experience I doubt I will again.

Elizabeth –

Total money lost $500

Type of a scam Online Purchase

The customer is offered a trial for the product for approximately $10. Unbeknownst to me was that I was signing up for a monthly purchase. The time period to return and cancel the order is very short as 14 days is from when the products are ordered and then unauthorized credit card payments and mailing of products occurs. A new no return policy is enforced although I was offered $ 80 refund and could keep the un opened product. I informed the customer service that I was returning the second shipment of unopened product and expected a full $ 250 credit. My credit card company has blocked this company, and I asked for contact when the returned product is received so my credit card can be unblocked and fully refunded.

Jeremy –

Total money lost $300

Type of a scam Online Purchase

They provide a free sample for $4, but it is not really free at all- they don’t make it clear what is going on, and then charge you full price for the sample after 2 weeks, then send another sample two weeks after that. By the time you get your credit card statement, they have already collected almost $300 in Canadian funds. When I called to cancel and asked for a refund, they would only refund $50 US. The credit card company (Visa) is well aware of this but they have lost challenges with this company, as apparently there is some fine print that explains this, despite the fact that they clearly offer a free sample. Their whole approach is that the sample is free.

Autumn –

Total money lost $670

Type of a scam Online Purchase

Thought I made a one time purchase of approximately $100.. I’m now $670 in charges 7 separate charges over 4 weeks, only received one shipment.

I have learned that when you click "SHIP" you automatically agree to ALL their terms – including the ones they DO NOT TELL YOU ABOUT.

Felicia –

Total money lost $200

Type of a scam Online Purchase

The business model for this company is unethical and should be illegal. They scam consumers into buying samples of their product for a small shipping fee and immediately, and unbeknownst to them, sign them up for a monthly subscriptions at exorbitant prices. Any terms and conditions are buried or non existent on the screens consumers see at the time of sign up. A short time later, the consumer will see a charge on their credit card for their first installment (in my case US$200). When you call to complain, they claim that you’ve surpassed the 14 day trial period withdrawal window (which, of course you were unaware of) so you are on the hook for the first installment. I have lodged an investigation of this company with my bank and closed the account that I was scammed with so they can’t charge me anymore.

Jimmy –

Total money lost $6

Type of a scam Online Purchase

A pop up site offers you a free trial with no talk of terms–you give them your cc # pay for shipping, then receive the trial–then you are charged 100US a month for the product without an option to cancel if you missed the 14 day cancellation period.

They make it difficult for you to return product and when I called to cancel mine before I even received it, you then are required to pay half of the cost of product that they sent you!

They are requesting that I pay for the cost of shipping out of my pocket to send back an unopened bottle that they apparently already sent me last night.

Julie –

Total money lost $300

Type of a scam Online Purchase

The company advertise on FB special offer for the face creames ,that we will be charged only for the shipment .Creames where suppose to be free samples for try out.Where after almost a month after the company took advantige knowing my credit card number charged me for $300,00 .There was no information about additional cost.

Julia –

Total money lost $300

Type of a scam Online Purchase

This company offers a free trial of their skin cream. They hide the terms from you while you sign up for an account and click on terms there. The trial is not free and they wait to send the cream until 5 days before the trial is up so you have no time to send it back and then your credit card is immediately charged and you are signed up for a monthly subscription. I have disputed the charges with my credit card company and contacted the fraudulent abella mayfair. They stand by their terms which were never clearly displayed and contain mostly legal jargon regarding arbitration. They claim that my trial is up and all they cannot refund my $300!!!! which I thought was free. Their phone number is in BC. I have been emailing with them all day and am on my 3rd person responding. This could be like the Nigerian prince scam but recreated. These kinds of businesses should not be able to legally accept credit cards. Its a scam business. The whole business is a scam. I haven’t even used the skin cream. I just want to send it back to them and get my hard earned $300 back.

Blake –

Total money lost $500

Type of a scam Online Purchase

Started to order product but stopped before sending. Immediate phone call encouraging order for FREE product pay only shipping. No mention that I would be charged for full price of product once received. Received two products not one and was charged full price for both. One month later two products sent again billed to credit card. Unable to return. This is false advertising.

Sophia –

Total money lost $156.84

Type of a scam Online Purchase

I ordered what was advertised as a free trial. I was later charged $156.84 and told that because I had not opted out of their program that I now had to pay full price for the free trial and would be billed monthly for the same. I cancelled immediately and they now refuse the provide a refund. I believe that their terms are hidden and their intent is to scam.

Keri –

Total money lost $156.84

Type of a scam Online Purchase

I ordered what was advertised as a free trial. I was later charged $156.84 and told that because I had not opted out of their program that I now had to pay full price for the free trial and would be billed monthly for the same.

I cancelled immediately and they now refuse the provide a refund.

I believe that their terms are hidden and their intent is to scam.

Hannah –

Total money lost $180

Type of a scam Online Purchase

They send you the free sample but don’t tell you that it really costs, they ask you to pay shipping and handling, your credit card is billed for the "free sample, it only becomes a free sample if you return it unused within 7 days, problem is they don’t tell you this, they send you no shipping papers, no email confirmation and they automatically charge your credit card every month for your months subscription should you fail to cancel, which again they dont tell you, cannot look up an account to see purchases, order numbers, nothing, no confirmation email comes for your purchase "free sample"

Grace –

Total money lost $62

Type of a scam Online Purchase

I saw a Facebook Add by the end of september 2016 that led me to a page offering me a free sample of a product called Instantly Ageless. I was curious and the company only asked me for the shipping fees, so I started filling the shipment form. Afthe seeing an add on Facebook about an anti wrinkle product, I got interested about it and ordered a free sample from their page that you can see here :

<span title="https://abellamayfair.com/106/?AFFID=5E558505&CID=153&AFID=1027&click_id=102cd4e4391cf9cd3c14da28dd35dd&SID=380493&C1=&C2=&C3=&C4=914103876
https://abellamayfair.com/106/?AFFID=5E558505&CID=153&AFID=1027&clic… />
Right on this page, you can see text urging the visitor to take action by giving false informations such as the current date and the stock  while granting you with their first pop up that tries to sell another product. You can refuse if you see the tiny characters at the end saying : No thanks, I’d rather not have beautiful, radiant-looking skin.

After entering my shipping information I got the second part of the transaction where I had to enter my credit card number. Again, false informations was given : The number of people viewing the current page and the low-stock information while clearly saying : Just pay a small shipping fee.

The problem got more serious when I got the the next step. I set of numerous pages was presented to me that looked like the first pop up on their sale’s page, trying to sell me a lot of product. I got about 10 of those pages before finally coming to an end. Every offer had that tiny little text at the end giving me the possibility to refuse the offer and that’s precisely what I did.

In real life I work as a computer consultant and programmer and I never saw such a misleading selling funnel.

Anyhow, I thought that until now, they just tried their best to get some money of me and I thought I avoided all of their offers.

A couple of days later, I received my small sample and saw that an amount of 3,85$ had been taken on my credit card.

Exactly 14 days later, I saw that a Financial transaction had been done for 156 $ USD on my credit card without my consent. I called my Financial institute and I’ve been told that I had been a victim of some kind of misleading selling add that was common for them. They told me I should contact the company to try resolving the issue and that’s what I did.

I wrote an email to the support email address and got a fast answer with details about terms and conditions. That was clearly too fast and looked like a pre-made email ready to be sent. I was informed that somehow, somewhere, I was said that I could get a free sample and the deal was also a subscription that I had to cancel within 14 days before getting credited.

I exchanged four emails with the support contact and we settled for a 50 $ reimbursment.

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