Victim Location 97305
Type of a scam Tech Support
When we called this number to request help with our Comcast email account, they identified themselves as Xfinity customer service. They are NOT associated with Xfinity! We asked repeatedly if they were Xfinity, to which the man helping us got irritated with our questioning ("How many times do I have to tell you – yes, this is Xfinity?!"). We also repeatedly asked if we were going to need to pay for anything, to which he answered, "No." However, after we allowed him access into our computer, he told us the only way to block foreign hackers was to purchase their firewall product. We hung up, shut down the computer, turned it back on a few minutes later, and he was still accessing our computer until we uninstalled the software that loaded on to our computer that allowed him to access it. Later we called a different Xfinity number, and their automated answering machine indicated there was a widespread problem with their email server. We then tried to call their number again, and nobody answered! Do NOT let this group of super techies scam you!