Ordered birthday flowers March 2020, 3 days in advance from their site “local” ( a lie). Took my $$ in seconds. Charged to “internetLLC”. Day of delivery , I get the email unable to deliver. Same thing as many others here, “we will issue refund”. Nope never came, further inquiry stated “ nothing more we can do”.
Filed BBB complaint; 9 months later , nothing.
Victim Location 27265
Total money lost $60
Type of a scam Online Purchase
BAIT and SWITCH FLORIST……..Take you money and order but deliver nothing like what you ordered. Charge you for something you never get
Example: Order total of $112.00 what was delivered was $40 arrangement. BEWARE!!!! Read the amounts of complaints against them on the Better Business Bureau site. Explains it all.
Victim Location 83651
Total money lost $65
Type of a scam Online Purchase
I placed a order 2 weeks before Valentine’s day and they did not ship the flowers.
Victim Location 29229
Total money lost $110
Type of a scam Online Purchase
My brother ordered flowers for a funeral, the florist was identified as the only Troys florist online that was able to make a delivery within a 24-hour period to get the flowers on time. When the occasion was over I was looking for the flowers that was ordered based on the invoice description my brother sent me and they were not at the funeral. I called Troy florist the next business day and was told I had to use the email response from the order, they do not do customer service via the phone. I was given a response within minutes stating a date and time of delivery as well as the name of the person who signed for the arrangement. Checking with the funeral home admin, I was told no one by the name has ever worked for the company nor was there any flower arrangements delivered on that particular date. I called back to Troy florist again and spoke to a person who refused to give me her name or allow me to speak to anyone else in the business such as a manager or higher position personnel as she refused again not to answer any questions only responding to go to the email on the from the order. Once again, I went to the email, told them the same information and the response was they were delivered same information but this time no name just same time of delivery and end of story. The company will not respond any more to any email I send now. They have charged my brother’s credit card. The second phone number identified as Americana Flowers with the matching address in New Jersey and email address of Troys florists, says leave a message and we’ll get back with you in the next five minutes no response there either. Stealing from people during such sensitive times as a funeral makes it hard to understand what type of people could do such a thing?
Victim Location 90017
Type of a scam Online Purchase
Do not order from this website. IT IS A SCAM , they deliver different flowers than what purchased on there website.
Victim Location 33625
Total money lost $80
Type of a scam Online Purchase
Troys Florist
Troys Florist
“BEWARE! RUN! DO NOT BELIEVE THEIR FALSE ADS ON SAME DAY DELIVERY & THEY ARE NOT LOCAL!”
2/7/20 ***
2/7/2020: Customers BEWARE! Here is a similar nightmare to what other unsuspecting customers have gone thru and if I could give them ZERO as a rating I would, but it’s not an option so I picked one star! I was out of town at a work conference for my mother’s birthday on 2/6. So, I Googled LOCAL florist in my mom’s EXACT ZIP CODE. Troy’s Florist popped up as GUARANTEED SAME DELIVERY DAY to LOCAL 33625 Tampa FL area. TROY IS IN NEW JERSEY NOT TAMPA, FLORIDA! THEIR AD IS DEFINITELY MISREPRESENTING THEIR LOCAL PRESENCE! This is what happened before I discovered they lied about their location and delivery promises:
So, I ordered the biggest flowers, balloons, the whole nine yards. I wanted to surprise mom. Instead, I was shocked! Here are the exact steps: I ordered online at 8am. On a work break, I called Troy Florist by 9:30 AM, just to confirm they got my on-line order. The lady that answered said, yes, is your mom…(name). Yes, we have it and it will be delivered between 11am-6pm TODAY (2/6). She said I’d get a confirmation email that the flowers were delivered by day’s end. I was satisfied and returned to work. I did not get home until after 6pm. I got home only to read this email: WHICH BY THE WAY WAS SENT TO ME NOT EVEN 2 HOURS AFTER THEY TOLD ME MOM’S FLOWERS WERE BEING DELIVERED!
On Thu, Feb 6, 2020 at 12:19 PM Troy CS wrote:
(my name),
You had a delivery going out to Tampa for today. We are so sorry but we would not be able to deliver out to that area for today. We could have it delivered for you tomorrow and take good care of it for you. Please reply to this email as soon as possible to let us know how you would like to proceed. We cannot move forward without a response from you.
Thank you.
Jennifer
Troys Florist
OMG! By now it was TOO LATE! There were NO flower shops opened at this time to fix this (meaning I’d cancel and have them issue me a refund)! I was so sad, hurt, and angry- disappointed at their FALSE ADVERTISING about SAME DAY LOCAL DELIVERY that I replied: CANCEL MY ORDER & REFUND MY MONEY ASAP so I can now go and buy mother another gift because you RUINED my surprise & my mother’s birthday!!!! These folks have no integrity, no customer service, NOTHING! I tried calling and the young girl that answered blew my off-she did NOT want to hear my plight! Now, I am waiting for a refund! RUN- do not order from this company, ever! They misrepresented themselves!!! Never again!
Victim Location 07052
Total money lost $62.40
Type of a scam Online Purchase
After placing an online order for flowers, Troys Florist emailed me to say the designer in my area had requested an additional $25. Troys said they would process a refund and asked how I wanted to proceed. I responded "please refund."
A charge appeared on my Amex bill, apparently processed 5 days later.
Victim Location 68502
Type of a scam Online Purchase
I ordered a deluxe peace lily using my daughters New Jersey zip code and was charged $74.88. Troy’s Florist canceled my order by emailed the next day saying they were over booked and could not fill my order, but would refund my money in 2-5 business days.
The order was still processed on my account 3 days after they sent me the cancellation. I contacted them 8 day’s later saying I still hadn’t received my refund. Troy’s Florist replied they had record of my refund and there was nothing more they could do. After eighteen days they still haven’t responded to my emails. They did not deliver the peace lily and $74.88 has not been refunded to my bank account.
This business is a fraud, and a scam. Their companies advertisement/web site should be banned, blocked and removed from the service, if not they’ll just keep ripping people off. Don’t be tricked by their scam. Spread the word to as many as you can.
Victim Location 54005
Total money lost $75
Type of a scam Online Purchase
This business claims to be local. I was ordering flowers for a service in IL- the internet shows they are in NJ. Also- the scam is they take your order, charge your card, then claim they are not able to fulfill the order. They state you will receive a full refund. When I did not receive a refund after 30 days, I contacted them asking for a receipt for the refund. They send the original email back to me stating I have received the refund in full and there is nothing further they can do. Do not order from this site!
Victim Location 28754
Total money lost $80.22
Type of a scam Online Purchase
I did a google search looking for a local florist where my parents live. Troysflorist came up, this is the first step of the deception as they are not a local florist at all. I ordered a floral arrangement via their website for $54.99 along with a balloon $4.99, shipping and service fee of $14.99 and sales tax of $5.25 Total order cost: $80.22. On the day the flowers were to be delivered I received this email.
Hello, unfortunately, we will not be able to service your order and we have placed it for a refund.
The local florist we work with rejected the order because they had an overflow of business for the busy Holiday and there is nothing further we can do other than to refund 100% of the purchase.
I have put you in for a full refund. Please allow 2-5 business for this to appear in your account.
I contacted them 2 weeks later stating I had not received the refund and they responded that I was refunded the full amount and that it could take 5-7 business days and there is nothing else they could do for me. I responded that their original email said 2-5 business days it had already been 8 "business days" and I had not received a refund. I asked when it was refunded and wanted a specific date. They have failed to respond. I called my credit card company to report it and the credit card company replaced the funds.
Judging from the mass of complaints with this company, all of which I came across too late, I am horrified they are still in business. It’s going on 6 years now! Complaints to the ScamPulse.com have been coming in since 2015 and they have an F rating. This is a major Nation wide scam and needs to be shut down. Every single day they steal thousands of dollars from people who think they are ordering from a local florist and then either don’t deliver at all or send some ridiculous arrangement that isn’t even close to what is ordered, it’s almost like it’s on purpose for a joke. Those who never had arrangements sent at all don’t get refunds. It’s documented in complaint after complaint. It’s shocking how many people have fallen victim. There must be an agency that deals with this kind of fraud. Valentine’s Day is less than a month away and they are continuing to scam people unchecked. My order was just over $80, most are at least 60 and up. That adds up to 10’s of thousands when you start adding up the amount of people scammed.
Victim Location 87113
Total money lost $85.58
Type of a scam Other
I called from out of state (NM) to order flowers to be delivered to someone in Texas. Troy’s Florist website has pictures from a real local florist that I thought I recognized. The flowers were supposed to be delivered the next day. The next day, I received an email that the flowers could not be delivered, however, my bank card had already been charged. Suspicious that something was awry, I searched online to discover numerous other scam alerts on the ScamPulse.com and on the internet about Troy’s Florist. I attempted to contact them, but they did not answer the phone. I also emailed they and they responded they would refund my account but to allow up to 5 business days. Apparently – after reading other complaints – this is their typical response. Now concerned they have my bank card information, I had to cancel my bank card. I immediately contacted my bank, and HOPE I have stopped the $85+ charge, but will not be sure until the the next business day, as today is a holiday and weekend.
Victim Location 75078
Total money lost $62.20
Type of a scam Online Purchase
I ordered flowers from troysflorist.com on August 19. The arrangement was to be delivered on the same day. After waiting two days without receiving delivery I called their 800 # and asked about the whereabouts of the order. I was told the order would not be processed and I would be given a refund on August 21. I did not receive an email confirming the credit. I phoned them again on August 23 and was told the refund was still in process. After waiting over a week for the refund, I decided to do my own research on Trois florist. It turns out they have many bad reviews regarding the same experiences I had. Many victims have not received a refund. I still do not have a refund. This company seems like a scam. They also go by the name Paxton‘s flowers As that is the name on my bank statement.
Victim Location 37919
Total money lost $68
Type of a scam Online Purchase
I ordered flowers for my mother, they charged my card and never delivered them. I spoke to my mother two days later and she said she never received them. When I called, 4 times, they automatically put you on hold. I emailed twice and they stated it would be 25.00 more to deliver the flowers. I canceled the order and they said it would take 5 days to refund the money. SCAM!
Victim Location 81321
Total money lost $81.25
Type of a scam Online Purchase
May 11th ordered online from this company to deliver flowers to my Mother for Mothers Day. Well, they never delivered and when I called they gave me some line about the flower company needing more money in order to deliver the flowers that I purchased. I knew that they had my phone number and if they would have called to tell me this- I probably would have sent more money(as dumb as it sounds) but they never did. They said do you have the order # and yes I did, I keep everything- so she puts me on hold and comes back in a few minutes (thick accent) and told me that I would receive an email stating that my refund to my credit card would take 2-4 business days. I called back a week later and they said it may take longer. Still nothing and I had to contact my bank to depute these charges. I should have read all of the negative reviews to begin with- NO one ever gets their flowers delivered!! They also never refund the money. This company should be banned from advertising and they should be sued and put in jail!!
Victim Location 08850
Total money lost $67.49
Type of a scam Online Purchase
called to place an order b/c their website would not take my info – ordered a LIVE Plant, Violet Basket with Ribbon and Butterflies – gave them my credit card info – delivery made by not even close to what I ordered – they sent crappy cut flowers that looked like leftovers from other arrangements – called and told I need a receipt and found out they charged me $27 extra – told them that I wanted them to deliver the correct product and pick up the product they delivered. They told me I had to contact customer service via email which I did – they admitted the mistake and rather then give me what I ordered, they wanted to give me a discount. I refused the discount and told them to deliver what I ordered or give me a refund. I also asked again for my invoice. After several emails, I did not get my invoice and they did not respond. Come to find out they are a scam with a far reaching network. It’s Troy Florist, credit card was billed as Logans Florist. Called them for a receipt. The gal stayed on the phone until I received the email. It was not a receipt but a typed email with my order info. At the bottom of the email, the company name was AMERICANA FLORWES (which is supposed to be flowers) I brought this to her attention and she said it was a typo. I asked her for a paper copy and she said, this is how they gives receipts. My Bank has now put a STOP PAYMENT on this charge.
Victim Location 15228
Type of a scam Online Purchase
I placed an order online through Troy’s Florist to be delivered 3 days later. The floral bouquet was NEVER delivered, and I was never contacted that there was an issue about delivery. When I called the company, they indicated that I should have been contacted and would need to pay more money for "premium" flowers that the local florist carried. I told them to use fewer flowers or that they should use the premium flowers since they are now 2 days late delivering the bouquet. They refused and said that all they would do is refund my money. I’m pretty sure that refund will not come through and have contacted my credit card company to dispute the charge. They would not let me speak to a manager and said she would say the same thing anyway. They also would not give me their address so that I could write a letter to let them know how frustrated I was. This company should not be in business–they do not provide the product, they do not contact you about an apparent issue, they mention the need to pay more money to get what you originally ordered, and all they do is "refund" your money (if that ever happens).
Victim Location 02189
Total money lost $100
Type of a scam Online Purchase
I ordered flowers from this site for a funeral. I received an order email and my credit card was immediately charged by a different name “Logan florist”. I sent an email to the company and called the number on the website as I never received a confirmation of delivery. I went to the funeral and my flowers were NEVER delivered!!!!! I tried calling again and again to get a customer service representative and nothing. THIS IS A SCAM!!!! Luckily my credit card is investigating this as a fraudulent charge and I may get my money returned to me.
Victim Location 14511
Total money lost $62
Type of a scam Online Purchase
Purchased a floral arrangement for mother’s day that was never delivered. I had to contact and was told I would be given a refund. After repeated neglect on their part to do this, I attempted to call their 1(888) #, no one answers. It’s now month later and I’m filing this complaint.
Victim Location 34947
Total money lost $72
Type of a scam Online Purchase
Ordered flowers for my Mother for Mothers Day. The website said they were local. Flowers were never delivered and I subsequently found out that they are not local, they are located in New Brunswick NJ. They never delivered flowers and have yet to refund my credit card. I was told via email that I would receive the refund on my credit card in 2 to 4 business days. I emailed them again yesterday as it had been 10 business days with no refund on my credit card. They said they would refund it and it would take 2 to 4 more business days. After looking at the complaints on Yelp and BBB. I suspect if I get a refund it will be due to American Expresses refund rather than Troy’s florist’s refund. They are a scam.
Victim Location 64759
Total money lost $58.79
Type of a scam Online Purchase
Never deliver flowers, offer refund & never refund.
Victim Location 78374
Total money lost $58.79
Type of a scam Online Purchase
Went online and looked up florist in Portland, TX. Troy’s Florist came up. I ordered flowers for my Mom for Mother’s Day on 5/8/19. Received email confirmation saying they would be delivered that day. By Saturday, no flowers had arrived and no confirmation that they were delivered.
I have tried calling their number 866-856-2315 and immediately get put on hold and am on hold for 5 min before the line goes dead. I tried that maybe 10 times and get the same result on many different days. Then I saw online many complaints about that company. When doing a search for florists in Portland TX, why did it come up with Brunswick, NJ, 1,844 miles away? The company setup their website to be first in line when florist was searched and they scammed people. Then after 2 days they changed their website, because if you search florists in Portland, TX now they don’t come up.
I had to contact my bank and tell them it was fraud (which it was) and they are getting the charge reversed. This is a horrible way to scam people. If I lived near there I would choke somebody, especially the lady that picks up the phone and says "hold". Instead of spending all the time to scam people, why don’t they go and get a real job and contribute to society.
Victim Location 60646
Total money lost $100
Type of a scam Online Purchase
I purchased a large bouquet of flowers for my mom for Mother’s Day. I was guaranteed delivery on Friday, May 10th. They did not arrive until Tuesday, May 14th. My mom then sent me a picture of the bouquet when they arrived because I was concerned when they didn’t arrive at the scheduled time. The bouquet was half the size of the bouquet I ordered. When I asked to be refunded for the amount I over paid and for shipping to be compensated, customer service was very difficult. When I asked to speak with a manager, they tried to pretend like they were the manager. I asked to speak with someone else with proof of their role in the company and got passed around several times between customer service agents. Then I was informed that if I spoke with manager, I would be "put on hold for awhile and then hung up on." Needless to say, I am not happy. I contacted my bank to report fraud and get the charges reversed. I will be writing reviews anywhere possible to prevent anyone else from falling victim, and I will be contacting the ScamPulse.com.
Victim Location 28025
Total money lost $99.45
Type of a scam Online Purchase
I googled florist near *** Ok and Troys florist came up. I live in NC and was ordering flowers for my mother in law. The site looks real and once you place the order and pay they send a confirmation that it will be delivered. Their site even says same day delivery I placed the order several days ahead and she never got it and they don’t answer their phone. I then saw others were having the same issue. It’s a scam and should not be an option online. We lost $100. Plus my mother in-law didn’t get her mother’s day bouquet!!! It shows up on the bank statement as Americana Florwers !!! And yes it was spelled incorrectly and it says it is in NJ on my bank statement!!!
Victim Location 82009
Total money lost $252.20
Type of a scam Online Purchase
May 9,2019 I ordered flowers to be delivered to four moms for Mothers Day. They were supposed to be delivered before 5 pm on Friday May 10,2019. I called customer service Friday May 10th to make sure everything was good. The customer service representative assured me that the four moms would receive their flowers before 5 pm. I found out that no one had received their flowers so I immediately tried calling Troys Florist and the phone would put you on hold for 10 minutes and then ring several times before disconnecting you. I tried calling several more times just to get put on hold over & over again. I also tried again several times the following day. I sent the company an email stating how disappointed I am with their service. Today May 13,2019 they sent me an email, this was their response:
Victim Location 03032
Total money lost $80.19
Type of a scam Online Purchase
Ordered flowers on May 6th for deliver on May 10th. Flowers never delivered and they never contacted me. I send an email to them on 5/11 asking why the flowers were never delivered and here is the response I got:
“I am so sorry, we contacted every florist but they all required more money to do this order due to the Mother’s Day holiday and we did not want to ask you for that. We tried our best. I’ve just placed this for a full refund. It does take 2-4 business days to appear on your account. I do apologize for this.
I am sorry that you were not notified sooner.
Thank you. “
I also tried calling several times on the 11th and the phone just rang and rang.
Victim Location 75090
Total money lost $64
Type of a scam Online Purchase
I ordered flowers from Troy’s Florist on the web. It was listed as a local florist for the location I needed flowers to be delivered. They have a legitimate looking website and all seemed above board especially after I received a confirmation email. The flowers never arrived but my card was charged immediately. Upon further research I found all sorts of bad reviews about them never delivering flowers but just charging your card!
I was the next victim. The phone number listed for the company rings endlessly. And they do not reply to your email as stated.
Victim Location 36685
Total money lost $126
Type of a scam Online Purchase
We ordered a funeral spray from this company in Carson , CA. We called them on the phone and placed an order for a funeral spray for $126. When we received the picture from my cousin as to what was delivered we were stunned. I contacted the company by email and was offered a 35% refund as they claimed what they sent was of the same value just a substitute. This company did not even send a funeral spray this is a little basket someone picked up from the grocery store this is a scam.
Victim Location 11414
Total money lost $110
Type of a scam Online Purchase
Ordered two bouquets of flowers on Thursday, 3/7/2019 transaction # 616699 and they were never received. Tried calling the number numerous times. Someone answers "Florist, ple[censored]d." and they never came back to the phone.
Victim Location 96734
Total money lost $64
Type of a scam Online Purchase
I ordered flowers to be delivered on a certain date an they never arrived. After trying to call the number it just continued to ring for 6 minutes with no voicemail. I emailed the customer service address and never received anything back. Troys florist is a total scam.
Victim Location 48230
Total money lost $131.55
Type of a scam Online Purchase
Ordered flowers on Feb.8, 2019 while we were in Florida for a funeral in Victoria, Mn. Paid with credit card. From friends we learned that the flowers were not delivered. we called Troys Flowers, they apologized and claimed flowers were not delivered due to bad weather. On Feb.11, they promised a refund in 2 to 4 business days. This did not happen, we subsequently called, they responded with a promise that the refund would be coming, Nothing happened, we send an email on Feb. 20, received a return email with a promise of 3 to 5 business days.
It is now Feb. 26 and a refund has not been received.
Victim Location 16406
Total money lost $84
Type of a scam Online Purchase
I ordered flowers for my daughters birthday and it promised Sunday delivery. She never received flowers and I emailed customer service, who responded stating I would get a refund in 2-4days. I never received refund and contacted again and agent stated that refund system had went down and it would be re eneyered and it would take 2-4 days again. Still did not receive refund and the customer service no longer responds to my emails nor is there anyone who answers the phone at number listed. I am not out $84 for a service I never received.
Victim Location 60652
Total money lost $172.15
Type of a scam Online Purchase
Ordered floral arrangements for my sister’s memorial service. Confirmed that they delivered to Lake Geneva, WI. (Their website that I pulled up makes the consumer think that it a local florist). Floral arrangemnts were never delivered. I called and notified Troy’s Florist and they didn’t give me a reason why they didn’t deliver them and ask if I wanted them sent somewhere else. I told them no thank you, just the refund is fine. They sent me an email saying they processed the refund. I never received the refund. I called them again and explained everything all over and they said they had an issue with the computers and would reprocess. Waited 6 biz days and never recd refund. I called a third time, was given the run around and finally another person got on the phone (they wouldn’t give their names) and said it has to be reprocessed and sent me a "receipt" via email of the refund they processed. Waited another 6 days and no refund. Called for the 4th time and no apologies, just the same thing, we have to reprocess. I asked for a manager and the rep said that there’s one there but she’s not in the room. I asked for the manager at that time and then she said she will send me the receipt. I told her I have the receipt but no refund. She said I’d need to take it up with my bank. I told her ok, I’ll be taking action against you and hung up. I called my bank and opened a claim. I put a claim against Troys Florist with the ScamPulse.com and found they are actually physically located in New Jersey and use businesses in the local areas. This has been a headache and I’ll be contacting my local news station investigation team as well. DO NOT USE THIS COMPANY, THEIR SCAMMERS!!!!
Victim Location 77433
Total money lost $64
Type of a scam Online Purchase
They wait till the day you want the flowers delivered and email you saying it’s going to cost more. Then when you agree to proceed, they don’t deliver what you ordered or on the day you want it delivered and will not refund you your money.
Victim Location 04107
Total money lost $65
Type of a scam Online Purchase
Ordered flowers from this company which advertises same day delivery. Received an order confirmation via e-mail that showed the delivery date confirmed. Flowers were not delivered. E-mailed the company and they said the local florist had extended holiday hours through 9/5 due to labor day. Inquired again and they said the order was delivered. The recipient never received the order. Numerous scam websites and rip off reports show these companies, Troys which is the website and Americana which posted the charges to my account, doing this to other people.
Victim Location 14623
Total money lost $59.35
Type of a scam Credit Cards
We are a florist located in Rochester, NY. We received an order from a woman named Debby Cruz, posing as a customer and she placed an order for another person that placed an order on a website that poses as a floral shop. I was able to contact the original person and they stated that they placed the order online through Troy’s Florist. I proceeded to call the number provided and they first stated that they were a new business and then a logistics company. The phone number provided and address brought me to a floral company called Ruby’s Florist which doesn’t exist as a real shop. I am very concerned and want to make sure the customer does not have their identity stolen. Please call *** for any further help. Thank you.
Victim Location 12302
Total money lost $62
Type of a scam Online Purchase
I googled searched a local florist for my mom’s area to order her flowers on Mother’s day. I found Troy’s Florist online that said they are in Littleton, NC. They even have a customized notice they will only be delivering emergencies to Littleton, NC. Later received an email stating it would be an additional $45 due to the hard to reach area. I did not think anything of it because she really is hard to reach. I asked to cancel the order and they said they will cover the extra cost. I was thinking they were a local store and that is normal for mom and pop shops…customer service. Well now the day after Mother’s day the flowers were never delivered and I was not given an email or phone call. I am now being fed lines on how I have to wait for the manager and I can’t get refunded due the flowers already being ordered. There are hundreds of scam reviews on Google so I don’t know how this place is continuing to scam people.
Victim Location 33647
Total money lost $64.14
Type of a scam Online Purchase
I order flowers for my mother’s 70th birthday. These people simply collect order payments, then call after 5:00 PM to tell you that the order can’t be completed and never return the money. The pictures they use on their website are all taken from nearby florists’ websites.
Victim Location 33176
Total money lost $133.25
Type of a scam Online Purchase
This floral company has a full website and claims to be in Atlantic Beach , Florida. They took my credit card, charged it, and then never delivered my flowers. When I called them to find out about it, they had no answers, but it is definitely a scam. I contacted other legitimate local florists in Atlantic Beach with the real 904 area code and they said no such business exists.
They answer the phone "flower shop" and I believe they are operating their scam under several erroneous website names that don’t actually have physical locations and don’t actually deliver the flowers ordered. They were quick to email back answers and then when I accused them of being a scam and stealing my money with no product delivery, they stopped writing.
Victim Location 32696
Total money lost $94
Type of a scam Online Purchase
Ordered funeral flowers and they were not delivered. Paid over $94, no refund, just excuses. I have all the emails and phone calls logged. They simply say they cannot refund the money without "talking to the delivery driver" (and act as though they just missed him) then it became they need to "talk to the location" and they could not explain what that meant, but apparently "the location" is closed in the morning, all day, and evening…. because they kept saying they were "closed at the time". I will try to get the $94 back from a Visa chargeback, but this must stop. When I type their name online I found that they operate with MANY NAMES and different website addresses, some of the others include "Rudy’s Florist and Gift Shop" and "Americana Flowers" and American Roses. THERE ARE HUNDREDS IF NOT THOUSANDS OF CLAIMS against this company online but they are still operating. How do we stop them? www.troysflorist.com They are a complete scam. Their address is apparently not even their actual location according to neighbors of that address. I was told by the employee that she only knows one person in charge names "Clay Matthews" but he does not exist anywhere that I can find, so that must be fake. If he is a real person, then I will find him eventually. The employees are so exhausted with the lies, I am sure they only stay on for a few weeks and then quite. One employee said something "between the lines" but probably is being recorded so she can not tell me the truth, but I got still got her "message". The company name is not even registered with the State of NJ! I will keep reporting them to every place I can. No one should take a job with them either. I will not stop.
Victim Location 56601
Type of a scam Online Purchase
Ordered online (first mistake) from florist shop I THOUGHT was in Fargo, ND. Troys Florist. They falsely promote themselves as "local" Fargo florist. Email and follow up call after the order telling me "I did not meet the local florist minimum order requirement" they needed additional $10 to meet requirement. I said, "no absolutely not – cancel my order immediately" send me confirmation of cancelled order immediately". Cust Svs rep then said, "oh it’s just a suggested amount to add to your order". Total scam. I cancelled my card via instant chat with my bank and alerted them about Troys. Reporting to BBB only to learn they have an "F" rating. Go figure.
Victim Location 19425
Total money lost $223
Type of a scam Online Purchase
Ordered a large floral arrangement ($223) for my friend’s father’s viewing in New Jersey. The flowers did not arrive and my friend and her family did not receive. After hours of dealing with the customer service people at Troy’s, who just repeated the same thing, that they received confirmation that it was delivered, they refused to refund my money. Now I’m realizing that there have been many other people that this has happened to as well. If i knew this prior, I would have NEVER ordered from them. This business should be shut down. They have this whole paragraph on their website about exceptional customer service, etc, etc, IT is all a scam and all false!!!! I have a learned a great lesson from this, do your homework before trusting someone to have a reputable business plan and service business.
Victim Location 14120
Type of a scam Online Purchase
Called for two different arrangements to be delivered to my customers for appreciation of winning a contest.
First ser of flowers a recieved a call saying it was out of there area and a $10.00 additional fee would be requuired. After complaining that i had recieved a receipt saying the transaction was complete. Matt a customer service rep said they would take care of it. I immediately called my customer to let him know his wifes flowers would be late. He reported they where already delivered. Part 2 is i recieved another call 10 minutes later telling me that the other set of flowers could’t be devliverd for it was not enough dollars for delivery. Again i complained and this time they cancled the order. hens my customer didnt get the promised gift on time.
I beleave this is a bait and switch company. How many have fallen for this I have been with the same company for over 28 years in sales. I can’t help myself calling out unethical practices.
Victim Location 75219
Total money lost $112
Type of a scam Online Purchase
This is a "national"’ third-party
florist. Like all other complaints, the product ordered was not the product received. The card memo was not even written in correct English and looked like it was written by a kid.
When contacted, they are unable to give a full refund for this junk.
Victim Location 33626
Total money lost $35
Type of a scam Online Purchase
I ordered flowers from them online. What I ordered was nothing like what was delivered to recipient.