Victim Location 15102
Total money lost $10.95
Type of a scam Online Purchase
I ordered some dog supplies for my dog in December of 2017. I received an order confirmation number and email but never the actual package. When I went to track my order on their site it said there was no such order. I have emailed and tried to call but their number isn’t real and they won’t respond to my emails.
Victim Location 01222
Total money lost $34.99
Type of a scam Online Purchase
I placed an order through fb on feb 9 and never received it! They give you a fake tracking number and approximate delivery date. It is now March 12 they do not respond to any emails and when you call the phone # you get a machine saying the # is no longer in service!?? ????
Victim Location 94561
Total money lost $10.95
Type of a scam Fake Invoice/Supplier Bill
I purchased the doggie seatbelt leash that connects into the car seatbelt. I waited and waited for my purchase yet still nothing arrived. When I contacted their support page, I received an email stating that it had shipped and to use their tracking system. I used the link they provided to track my purchase with my invoice number and it said NO ORDER FOUND. I have tried over and over to email and messenger them and there is absolutely no response from them at all. Do not order from this company….it is a complete scam!!!!!!
Victim Location 23219
Total money lost $31.50
Type of a scam Online Purchase
I placed an order for a Prime Bed™? Warm Sleeping Bag bed – Gray / M on December 10th, 2017. I received a confirmation email that same day, as well as an email stating my order would arrive in 2-3 weeks due to high demand. Fast forward more than two months (2/23/18) and I still haven’t received my order. i’ve attempted to follow up with Paw Prime to no avail:
1. When I enter my order number on their tracking page, it says my order cannot be found.
2. The customer service number listed on the website appears to have been disconnected.
3. I’ve sent three emails over the course of the past month and received no response.
4. I’ve sent three Instagram messages over the course of the past month and received no response.
I have since put this charge in dispute with my credit card company. This company should be shut down.
Victim Location 80113
Total money lost $40
Type of a scam Counterfeit Product
I was served a sponsored Instagram post back on Nov. 30, 2017 for a dog bed. I clicked on the sponsored post and was taken to PawPrime.com, an endearing website started by “Kevin and Linda” who love their pets. I ordered the dog bed and a collar. It has now been 3 months since my order, I’ve exchanged a series of emails with “Kevin” who keeps promising me my order is shipping soon, but tracking numbers or updates he have sent me are fake.
Here is the email chain where I gave requested multiple refunds and status updates:
Hi Season
Your order has been shipped and is on its way. YAY! We have recently been experiencing high volume of orders and emails. We have recently changed warehouses to the USA, as a result shipping times have been delayed. Good news is delivery times will be a lot faster moving forward. You can look up where your order is, by clicking the URL link
here –> https://pawprime.com/pages/tracking-genie
Thank you so much for shopping with us and we hope you love your items as much as we do. We sincerely apologize for any in convince for any delays. Please let us know if you have any questions or concerns.
Stay Pawesome!
Stay PAWesome!
Your Furriends,
Paw Prime
(855) 239-1PAW
http://pawprime.com
– Kevin
Please take a second to rate my reply…
It was awesome It was OK It was bad
Season Solorio Gallun on January 11, 2018 at 8:39pm wrote:
Hello,
I’m following up again to request that you please cancel my order and refund my money ASAP. If I don’t hear a response I will be forced to contact the ScamPulse.com and file a fraudulent charge with my bank, as it has been almost 2 months now since I placed the order.
Thank you for your urgent attention.
Season
Sent from myMail for iOS
Saturday, January 6, 2018, 8:56 PM -0700 from Season Solorio :
Hello,
I’m following up to confirm that you can please cancel the order for the bed and refund my money. Please let me know as soon as possible.
Thank you,
Season
Sent from myMail for iOS
Tuesday, December 26, 2017, 8:10 AM -0700 from Season Solorio :
I received the notification that the collar shipped but it looks as though the sleeping bed bag still has not shipped. At this point, it has been 4 weeks since I placed the order and no one can tell me when the order will actually ship. I am a patient person, especially during the holidays, but I’ve been told “it’s preparing for shipment” and “please expect 2-4 weeks for arrival” and I feel like I’m getting the run around from this company. Please cancel the order for the bed and send me the confirmation that it has been canceled – I will buy a bed somewhere else.
Thank you,
Season
Sent from myMail for iOS
Monday, December 25, 2017, 1:50 PM -0600 from Lori From Paw Prime :
Season Solorio Gallun on January 6, 2018 at 7:56pm wrote:
Hello,
I’m following up to confirm that you can please cancel the order for the bed and refund my money. Please let me know as soon as possible.
Thank you,
Season
Sent from myMail for iOS
Tuesday, December 26, 2017, 8:10 AM -0700 from Season Solorio :
I received the notification that the collar shipped but it looks as though the sleeping bed bag still has not shipped. At this point, it has been 4 weeks since I placed the order and no one can tell me when the order will actually ship. I am a patient person, especially during the holidays, but I’ve been told “it’s preparing for shipment” and “please expect 2-4 weeks for arrival” and I feel like I’m getting the run around from this company. Please cancel the order for the bed and send me the confirmation that it has been canceled – I will buy a bed somewhere else.
Thank you,
Season
Sent from myMail for iOS
Monday, December 25, 2017, 1:50 PM -0600 from Lori From Paw Prime :
Paw Prime on December 25, 2017 at 11:50am wrote:
Hi Season,
Thank you for contacting us! We will further check on the status of your order and contact our shipping department. We’ll send you a notification once we heard back from them. Thank you! We appreciate your business!
Victim Location 20659
Total money lost $77
Type of a scam Online Purchase
I ordered dog beds in December, it’s February I still have not received them, I’m out over 70 dollars. When you email them they do not respond and the number on the website is disconnected. I have yet to receive any response from the company after several email attempts.
Victim Location 29466
Total money lost $69.98
Type of a scam Counterfeit Product
I ordered two dog beds before Christmas on pawprime.com and have yet to receive them. They customer service email and contact phone number are both bogus and i have no way of contacting the company to find out about my order.
Victim Location 60657
Total money lost $10
Type of a scam Online Purchase
I ordered a toy for my dog back in September and it was never delivered. I have emailed them at least once a month since, and they keep making false promises that they will send the purchase. I have asked for a refund and they refuse it.
Victim Location 55077
Total money lost $36
Type of a scam Online Purchase
I saw paw prime add on instagram before Christmas and I ordered a red dog bed on 12/10/2017 using my credit card. I did not get my product even after Christmas so I sent them email on 12/24 and they replied on 12/27 stating my order had been shipped and working on tracking. So I waited and waited..and nothing came. On Jan 15,2018, I emailed them again starting feeling not right so I started researching and found out some other people were having same issues and never received their purchased items. I called the number they put in email but the number said it was no longer in service.
I see they have still their website up and running and taking orders and advertise on Facebook, instagram etc..
Can we please stop them from taking people’s money?? not only that they are abusing and using people who love animals!!!
Victim Location 48108
Total money lost $49
Type of a scam Online Purchase
Purchased four items, each listed as for “small dogs” yet each too heavy for small. Plus received in three months. Attempted to return items and learned: no response to many, many emails. 24 hour ‘live’ contact messaging on website unanswered. Phone disconnected. And they continue to send very polished and professional emails and maintain very convincing website. Recently advertised opening new warehouses across US fir improved service.
Victim Location 22206
Total money lost $36
Type of a scam Online Purchase
You can order through facebook and you’ll get an invoice with no tracking number or estimated date of delivery. You can request but they’ll just say 1-2 weeks. They charge you immediately and the product never arrives.
Victim Location 55436
Total money lost $39
Type of a scam Online Purchase
The company was offering "free" light up dog collars for just the cost of shipping. I paid $39.00 and some change. I know, I know that should have been a RED FLAG. I placed that order NOV 2017 and it Jan 15th 2018 and I have not received my order. When you call their customer service phone line its been disconnected! TOTAL SCAM
A lady named Tina did respond to my email inquiry once but now will not reply. WATCH OUT
Victim Location 90005
Total money lost $26.25
Type of a scam Online Purchase
My wife saw a cute dog bed being offered by Paw Prime on Instagram. We purchased the bed from www.pawprime.com on Dec 15 and received an invoice but no estimated shipping time. Along with the invoice we received a notice that the bed might take 2-3 weeks to ship due to high demand. I assumed that either the company was overwhelmed by the response to its social media ad or, more likely, that this was going to be cheap goods from a Chinese retailer and needed time to get through customs. After three weeks, I contacted them to ask for an update. No response. A week later, same thing and no response. I tried using their chat function and it did not work at all. I called them directly and learned the number was disconnected. I have since seen dozens of similar complaints online. Although they will not respond to my emails, I have received additional marketing emails from PawPrime bragging about improved shipping time due to an increase in US warehouses.
Victim Location 30265
Total money lost $40
Type of a scam Online Purchase
https://pawprime.com I saw an ad on Instagram for a pet bed and ordered. No invoice, no contact, no product. I ordered 12/9/17. I disputed with PayPal and am awaiting a possible refund. Once I investigated, which I should of done first, I see dozens and dozens of people having the same issue. For years. This business needs to be investigated and shut down. I will not order something like this again without more research but their website is very professional. Buyer Beware. I tried to report to Instagram with no luck.
Victim Location 55118
Total money lost $39.99
Type of a scam Online Purchase
I ordered a warm dog bed December 18, 2017 and I still haven’t received it as of today January 11, 2018. I tried to call their customer service at 855-239-1729 but it’s out of service. I emailed a few weeks ago and was told the order shipped but I was not given a working tracking number. I have sent several follow-up emails and I have yet to receive a response. I believe this business is running a scam. I was charged $39.99 for my purchase and now I can not get in contact with anyone.
Victim Location 22031
Total money lost $35
Type of a scam Online Purchase
I ordered a dog bed from this company and I never received it. I tried calling their support line and it’s out of service and also tried emailing them and there’s no reply. It’s been almost 2 months. I went on their Facebook only to find tons of other people have had the same thing happen to them.
Victim Location 66061
Total money lost $27
Type of a scam Fake Invoice/Supplier Bill
I ordered a warm dog bed last November 2017 and I still havent received it as of today on Jan 2, 2018. I tried to call their customer service at 855-239-1729 but it’s out of service. I’m so furious! I want full refund! Don’t ever order anything from Paw Prime!
Victim Location 17225
Total money lost $11
Type of a scam Online Purchase
I saw an ad on Facebook for a free dog treat toy for the first 30 customers and you pay shipping. I went through the checkout and paid almost $11 in shipping. After almost 3.5 weeks, I never received the item and I contacted them for a refund and they said they don’t issue refunds for “gift items or toys” and would contact the shipping department. I searched the company name of Facebook and saw a lot of posts from other people who paid for items and never received them
Victim Location 60517
Total money lost $35
Type of a scam Online Purchase
I purchased a comfy bag bed on Nov.25 for $34.99
I received several emails from LORI with an invoice number. It is now Dec.20, and I have not received my product, NOR are they responding to emails or answering their phone.
Victim Location 43081
Total money lost $20
Type of a scam Online Purchase
I ordered an item from PawPrime and it was shipped on August 11, 2017 from China. I was under the impression it was a US based company, so imagine my surprise when i saw the tracking.
On Sept 27, i responded to the "your item has shipped" email saying i hadn’t received my package.
On Oct 3, they responded telling me to allow several days for my order to arrive.
I responded that day saying my tracking shows my item has been in Chicago since August 17. It had been 7 weeks and i had no package. I asked for a refund.
On Oct 6, they responded and told me to check with my local USPS if i still hadn’t received my order.
I responded saying the package wasn’t with my local USPS and Chicago was an entirely different state. Asked for a refund.
On Oct 13, they responded saying they can’t refund the shipping fee, but would be happy to ship another package.
On Oct 17,after confirming my address, they stated they had requested a reshipment.
On Nov 20 I reached out about my reshipment.
On Nov 21, they apologized for the inconvenience stating they would reach out to their shipping dept.
On Dec 1, I checked in again. No response.
On Dec 19, I checked in again. No response as of yet.
Victim Location 20880
Total money lost $25.85
Type of a scam Online Purchase
I purchased two items from PawPrime.com for $25.85 on October 19, 2017. After 6 weeks, my order has not arrived, no one at the business returned my email, and the phone number goes straight to a voicemail. I have read of multiple accounts in which this business collects money, then sends a fake USPS tracking number for shipments, which has also happened to me. They advertise frequently on Instagram. So, I’m reporting them.
Victim Location 02169
Total money lost $11
Type of a scam Online Purchase
I ordered a dog collar in early November. My account was debited the next day. To date, I have not yet received the collar. I have contacted the company via phone, email, and social media and have not heard back. I was also blocked on social media by the company after inquiring where my product was. After reading reviews on this company, I have realized it is a giant hoax and they will not send any of the products. Don’t waste your time or money. You will get neither back.
Victim Location 07512
Total money lost $40
Type of a scam Online Purchase
I ordered the following items on 9/20/17: Barkosaurus Rex Costume, Camo Collar, and 2 Tricky Treat Balls. I only have received the 2 Tricky Treat Balls. I have sent several emails and left several phone messages and have not received a phone call back regarding a refund. It’s now well over a month since I made the order.
Victim Location 84115
Total money lost $10
Type of a scam Online Purchase
This company advertises products on Facebook. I purchased a $10 product in August and never received it. Initially they responded to an email saying they were looking into it, but now are ignoring all messages.
DO NOT BUY ANYTHING FROM THIS COMPANY.
Victim Location 77030
Total money lost $11
Type of a scam Online Purchase
I ordered a treat dispensing toy for my dog after seeing several Facebook advertisements for Paw Prime. I received a purchase confirmation via email on July 20, the day I placed my order, then shortly after, I received another email stating that it was on back order due to high demand and would ship in 2-3 weeks. On Aug 1, I received an email notification that my order was being shipped, and on Aug 15, I received an email notification that my package was out for delivery. The status on the USPS tracking number never changed from "out for delivery." Hurricane Harvey came through Houston shortly after, so I assumed the mail was going to take longer. I began contacting Paw Prime on Sept 11 via email, and didn’t receive a response. I also called their support phone number multiple times and never got to speak to a person, as each extension option goes to the same voicemail box. I have not received a return call. After doing some research online and on Facebook, since that’s where the ad came from, I ended up finding out that I was not the only person with the same or similar story. I have initiated a dispute with my credit card company to have this charge removed from my account.
Victim Location 55350
Total money lost $12
Type of a scam Online Purchase
I ordered an item from Paw.Prime on 12/20/16. On 12/27/16 I received an email regarding confirmation that the item has been shipped. I have attempted several times to contact them via email, phone, and even Facebook. They are not replying to any calls or voice mails, but did have time to delete my posts and comments on their facebook page and block me. I continue to leave voicemails and emails, and continue to be ignored. This company does not deserve to be open. They scam people and are getting away with it. Something needs to be done!
Victim Location 48017
Total money lost $21.54
Type of a scam Online Purchase
I saw Facebook posts for various dog accessories (LED collars, car safety, leashes, etc.) with thousands of likes and comments. They advertised a Black Friday/Cyber Monday sale and linked to their website. I purchased a collar for my dog and a friend’s dog thinking it would be a great safety feature. Received an e-mail with a confirmation code and was told shipping may take 2-3 weeks. It gave an e-mail address and a Facebook message upon purchase telling me to reach out if I had any questions. After nearly 2 weeks with no shipping confirmation or tracking number I reached out to them via Facebook as directed. I was instructed that the user was not receiving messages from me. I decided to go the e-mail route to no avail (3 e-mails to be exact). I gave it a day or so to wait for a response. With no luck I tried the phone number on the website–"The party you are trying to reach is unavailable. Please leave a voicemail…""The voicemail box is full, please try later, goodbye". This was the scenario on every extension. I looked up their address and it is the address of an airport in California. When I warned others on the Facebook post I originally found I was blocked from their comments. I went on their twitter and reached out to them only to see they had deleted their twitter later that day. I found fellow disgruntled customers who had had a similar experience to my own (waiting a month or more to receive a product or not receiving a product at all after purchase).
Victim Location 02825
Type of a scam Online Purchase
Wanted to cancel my purchase so I called this company. Trying to get through to someone was a very difficult task. After about 2 hours I finally got through. I was speaking with a man and told him I wanted to cancel my order. He gave me part of my money back but not the whole amount. He did not tell me why. Ended up hanging up on me and I tried calling back multiple times within a period of days asking to speak with a manager and every time this man would make an excuse as to why I can’t speak with a manager.
Victim Location 12010
Total money lost $10
Type of a scam Online Purchase
This company sells pet products. I saw an ad on Instagram for a LED collar. It said they were just launching the business so it was free, just had to pay shipping and handling. I ordered the product on October 21st, and still have not received it. They gave me a usps shipping number and it says it has been in China since the 26th of October. Every time I try to call the number listed on their website no one answers and it goes to a voicemail box that says it is "full" so I cannot even leave a message for them to call me back. I believe this company is a scam!!!