Reservations.com

Victim Location 48532

Type of a scam Online Purchase

I got on this website in July 2020 to book a hotel and it showed the hotel I was interested in. I booked the hotel and the confirmation page showed my hotel. When I got to the hotel they had NO RECORD of my reservation. However, the cheaper hotel across the street had my reservation. I was told that this is a scam that happens 2 or 3 times each week.

Victim Location 80210

Total money lost $292.97

Type of a scam Online Purchase

I made on online reservation for University Plaza Hotel in Springfield, Missouri for my daughter’s upcoming May graduation. The website is misleading as it says University Plaza reservations.com, so I proceeded to make an online booking thinking I was booking with the hotel directly. I selected a reservation for two rooms, each with the double queen bed option. When I received my email confirmation, it listed two rooms on my billing statement from none other than Reservations.com! Both rooms listed with a king bed/pull out couch which is incorrect at best. I immediately called reservations.com and asked that they rectify the booking, which the reservationist refused to do. She would not change the bed option to what I had originally selected, she would not refund the transaction that had transpired less than 10 minutes ago, she would not transfer my call to a supervisor, saying he was unavailable. My wife and I called 3 times demanding to speak to the supervisor who then finally got on the phone but refused to rectify our booking in any manner. He consistently repeated that this was a non-refundable booking and that they already had our payment. I explained this was a misrepresentation, fraudulent website promising one thing but maintaining payment for something completely different than what was promised. This is consumer fraud, deceptive misrepresentation, unethical business practices. In researching this company after the fact, they have countless complaints on the ScamPulse.com site and have been cited for not displaying their logo clearly and for this same refusal to refund clearly fraudulent bookings, yet they remain in business and continue to harm the public with their deception and trickery, false information and criminal business practices. Hoping for some resolution.