Victim Location 60022
Total money lost $200,000
Type of a scam Moving
October 19, 2018
President and C.E.O.
International Van Lines
3957 NW 126th Avenue
Coral Springs, FL 33065
VIA ELECTRONIC TRANSMISSION / CERTIFIED MAIL
RE: MOVING FRAUD (INTER / INTRA-STATE) REF. NO. M4025866
Dear Sir:
I am writing to expose, denounce and demand accountability of your company’s fraudulent and extortionist business practices. When I engaged International Van Lines (“IVL”), on or about September 27, 2018 to move my personal belongings from the Chicago area to South Florida, I was motivated by your “Code of Ethics” (published on your Website: http://internationalvanlines.com/code-of-ethics/), the fact that your corporate headquarters are located in South Florida with a hub in Illinois, as well as stellar consumer advocacy ratings. Lamentably, I have encountered nothing but a shameless lack of ethics, professionalism, and rampant organized criminal activity.
For the above-mentioned reasons, I have asked that you return my personal property, with which you are extorting me, in a time, place and manner of my choosing. Additionally, I am invoking any and all rights and remedies, including, without limitation, demanding the inventory list of my property (in your possession), the bill of lading, as well as a total refund of the security deposit that your company charged and converted, prior to completing the first phase of the move. My breaking point came when your director of logistical operations personally required me to pay additional cash, before completing the move. The exorbitant payment had no logical correlation to the pick-up and/or delivery of my personal property.
Your company’s conduct illustrates the worst practices in an industry that is already fraught with abuse and outlaws. My unfortunate experience in dealing with your company is a textbook example of “rogue movers,” as defined by the U.S. Department of Transportation (“DOT”) – Federal Motor Carrier Safety Administration, Commercial Enforcement and Investigations Division. A simple application of the DOT movers’ checklist in this instance raises every red flag that epitomizes moving companies that one should avoid.
By way of this letter, I am advising all pertinent state and federal agencies, as well as national consumer watchdog organizations to exercise maximum scrutiny in dealing with IVL. Hopefully, you will reconsider your practices, starting with my case (above-referenced).
GOVERN YOURSELF ACCORDINGLY.
Respectfully submitted,
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