Victim Location 98629
Total money lost $59
Type of a scam COVID-19
So today we picked up the masked we order and find that they ARE NOT the correct masks we ordered.
The masks sent are masks we could pick up in store for $3.00 (see attached) yet we paid $59 for the high end mask that wraps around neck to hold in place (see pic below) and does not use rubber band which do not last.
Masks order were not paper like sent either.
We either get the correct high end masks or a full refund short of the 3 dollar for each provided for had this type on hand already and we order these prior to current events.
From: Heavezt LLC
Date: Mar 30, 2020 10:23
Subject: A shipment from order #2273 is out for delivery
Cc:
Victim Location 11369
Total money lost $107.63
Type of a scam COVID-19
My name is ***** *****. In the mist of the COVID 19 Pandemic, on or about March 19, 2020, I ordered online four black face masks from this business. After several weeks of the items not arriving I began to contact them and request it. The following conversation took place between me and someone claiming to be from the company.
After this continuous lying from the company, I went on their Facebook account and saw several negative comments from past customers who described the same scam I experienced. Ordering online, paying hundreds of dollars and never receiving the items. This company is a scam and it is claiming to sell PED equipment and never shipping; all in the middle of a serious crisis in our country.
It’s shameful and disgusting and they should be ordered out of business in your state or anywhere. Thank you.
***** ***** Â Sun, Apr 5, 8:38 PM
I ordered this and the item never came. I want my money back. The entire amount. Thank you. Heavezt LLCORDER #2749Thank you for your purchase! Hi *****, we’re g
5
***** *****Â Mon, Apr 20, 2:04 PM
I DON’T WANT A NEW ORDER I TOLD YOU!! I previously told you that. As I stated, it took you too long to get the product to me. As I stated, I ordered from another ***** *****Â Wed, Apr 22, 9:43 PM
to Spoof
I ordered something from this company Heavezt.com. I claims to have used my PayPal account. I never received the items. I believe this company is falsely claiming to be apart of PayPal business associate and when I look on my Pay Pal account — it’s not there. But under payment $107.63, it clearly states ‘Pay Pal.’ Thank you. Please investigate. This company is horrible and does horrible business. Just look at my conversations. I’m having a very hard time getting my money back.
Forwarded Conversation
Subject: refund
————————
———-
From: Rachid Haddad
Date: Tue, Apr 7, 2020 at 2:49 AM
To: ***** ***** Â Dear *****!
Thank you so much for reaching out to us!
The delay occurred due to the strict security measures in the airports, the packages were all controlled and sterilized, also due to the chaotic situation of the logistic companies.
We will make sure your package arrives within the next few days, otherwise, we will ship another one.
We appreciate your understanding.
Best regards.
From: ***** *****Â Sent: Monday, April 6, 2020 1:38 AM
To: Rachid Haddad
Subject: refund
———-
From: ***** ***** Â Date: Mon, Apr 13, 2020 at 3:26 PM
To: Rachid Haddad
I am still waiting for my refund to my account. Please refund immediately! Thank you.
———-
From: Rachid Haddad
Date: Tue, Apr 14, 2020 at 5:32 PM
To: ***** ***** **** *****!
Your package had been shipped and it is currently in transit, we can only issue a refund after you send us the package and provide us with a valid shipping number.
We appreciate your patience and cooperation during those hard times.
Best regards.
From: ***** *****Â Sent: Monday, April 13, 2020 8:26 PM
To: Rachid Haddad
Subject: Re: refund
———-
From: ***** *****Â Date: Thu, Apr 16, 2020 at 3:12 PM
To: Rachid Haddad
You have been stating this ‘It’s on it’s way’ line for over three weeks now. And your website has closed down. I have also been receiving notices that with this purchase, someone in Singapore has been trying to access the PayPal account used for this purchases.
At this time, I suspect your company and this purchase to be fraud. I want my refund! I’ve been asking for a refund for over two weeks now. If I don’t get my refund in twenty four hours, I will report you to the better business bureau and to the Fraud department for Pay Pal and the card services I used. Thank you.
———-
From: Rachid Haddad
Date: Fri, Apr 17, 2020 at 5:38 PM
To: ***** ***** **** *****!
We totally understand your frustration and we are sorry for making you wait that long, but you don’t have to worry because our company is totally legit and we are not scammers.
We contacted our shipping office regarding your issue, if the package doesn’t arrive within 5 business days, we will send you a new one and make sure it arrives in less than a week.
We appreciate your understanding and cooperation.
Best regards.
From: ***** *****Â Sent: Thursday, April 16, 2020 8:12 PM
———-
From: ***** *****Â Date: Mon, Apr 20, 2020 at 2:04 PM
To: Rachid Haddad
Reply
Forward