Victim Location 99301
Type of a scam Online Purchase
Searching for flights for our family vacation I came across the website holafares.com that had a great deal. I filled out all of the proper documentation online and submitted my credit card information. I then received a "confirmation" that said that the fares and flights are not guaranteed until ticketed. The next day I got on their online chat because I didn’t receive any further information regarding our purchase. I spoke to a someone who told me that I needed to wait 24-72 hours for a confirmation. After waiting 72 hours I got on their online chat again and spoke to "Damian" who immediately called my phone to reassure me that our flights were in "processing" and that he needed a confirmation from me for payment. I explained that I had already given it to them via their website, he then sent me an email with ALL of my and my families personal info that I had submitted along with my full credit card number that I had also submitted. He said I just need to sign the email then he would be able to process my payment. He said once that was done he would let me know what was next. I told him I wasn’t signing anything until I knew what was next. He then said no to worry he would just be giving me my confirmation. I signed the email and then he said okay he had gotten it and now I had to send him a picture of my photo ID and a picture of my credit card. I instantly got mad and told him no way. He reassured me it was to only verify that I was the actual card holder and that I had it in my possession. He said that I could cover everything except my issue date and expiration, and my address on my photo ID. I could cover all but my name the expiration and the last 4 of my credit card number. I was very flustered and reluctant but knew they already had all of that information so I gave him what he asked for. He told me that he received it and now to wait 24-72 hours for confirmation. 72 hours later I had nothing in my inbox. I called again at which time "Damian" assured me once again that our flights were guaranteed but were in "processing". At this point I had actually waited for 8 days and still did not have a confirmation. I gave him one more day because my husband wanted to speak to them to which they told him the same thing on day 9 that our flights were still in "processing" At this point I have had to cancel my credit card. This is NOT a TRUST WORTHY company. I do not recommend them to anyone.