Victim Location 23113
Type of a scam Employment
I was emailed an opportunity to be a secret shopper for Kroger. I was sent an envelope with a check. The email below gave the instructions.I cashed the check (thinking it would be real if the bank cashed the check) and followed the directions. I was later contacted by Microsoft that this was a scam. I contacted the bank, and they said when the check is returned, I will be responsible to repay the money.
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From: Kroger Evaluation
Sent: Tuesday, September 18, 2018 9:45 PM
Subject: Welcome on Board
Attention:
You recently signed up to participate in our survey project at Kroger store as a secret shopper. We received your information and I am glad to welcome you on board. I’m assigned to be your supervisor throughout the project.
You’ll receive payment enclosed with the assignment memo within 5 business days which will cover the shopping at Kroger store and it will also your employment remuneration which is $300 per assignment.
Due to the nature of this job, you have to be discreet about it. Please note that you are to act cool and calm throughout the period which you will be carrying out your survey in order not to defeat the purpose of the program. You will write a report about the customer service.
Our assignments are focused on the customer experience.
Areas often measured include:
Sales transaction and employee engagement.
Sales associate appearance and cleanliness.
Brand/promotion awareness and execution.
Product or service awareness.
Product or service availability.
Sales product up-sell approach and delivery.
You will send your report back to us via email, questionnaire will be sent to you via email and you will have to use the following pointers to prepare your report:
1) How long it took you to shop.
2) Ambiance/outlook of the shop/outlet.
3) Smartness of the attendant.
4) Customer service professionalism.
5) Reaction of personnel under pressure.
6) Information that you think would be helpful.
7) Your comments and impressions.
You are required to reply to this email as an acknowledgement.
Thank You.
Greg Sturge
Survey Consultant
M: (608) 535-4020
I look forward to the assignment.