Total money lost $387.77
Type of a scam Other
We purchased a washer/dryer at Dufresne’s in Ottawa (Hunt Club location) and opted to use the deferred payment plan since we were in the process of moving. Our account was set-up with Citifinancial Retail Services. Our balance owing was $2,569.97 and it was due on May 1st.
On April 19th, we wrote a cheque out to Citifinancial for the full amount and mailed it that day; 11 days before it was due. This cheque was going from Ottawa to Etobicoke. Citifinancial held our cheque until May 2nd and then cashed it. Now they sent us a statement saying we owe them $387.77 in interest for the late payment. Their statement clearly states to allow 5 business days for mailing; we gave ourselves 11 days.
I believe this is a scam and that they are doing this to many customers. When we called them to clear this up, they refused to reverse the charge.