Victim Location 22039
Type of a scam Online Purchase
I made a purchase from this company in November for a "free" trial offer where I only had to pay for shipping. I received my order and was only charged for the shipping. In December they charged my credit card again for a full order minus the shipping I had already paid for ($79.98) which I never asked for and never received. In January 2018 they charged me for another full order plus shipping ($89.90) and sent me another shipment. I never asked for it and I wasn’t expecting it. At that point, I didn’t even realize they had charged my credit card in December and January. But when I received the shipment this week I looked an saw both charges.
I called the merchant to request a refund, but I was told that it was a recurring subscription that I had 2 weeks to cancel and hadn’t. I had absolutely no knowledge of any recurring subscription or deadline to cancel. They told me they wouldn’t refund me but they would cancel any additional shipments.
I called my credit card company to dispute the charges, but they told me that since I had canceled AFTER the second and third shipments, there was nothing they could do. They encouraged me to call the merchant back to request a refund and threaten to report them to the BBB, so I did. They offered to give me a 30% refund and I declined. So they offered to give me a 50% refund and I told them I wanted 100%. They offered to give me 75% and I accepted. It was better than nothing, but I still wanted to report the situation.
Victim Location 04937
Type of a scam Online Purchase
Trimgenesis is using a variety of names and labels on the bottles to confuse customers. The phone line is Trimgenesis, the ad that got me was tryhelix6garcinia.