Victim Location 53132
Type of a scam Online Purchase
I ordered hearing aids on-line from the company. I realize I should have checked before I ordered but I could not find any of the names listed on the website as researchers. Within a half hour of ordering I called the toll-free number and was on hold for 15 minutes with finally being asked to leave a message. I have yet to receive a call back. I then attempted to do an on-line chat and this is how the conversation went.
Nick
Support Agent
E-mail:
Nick 13:13
Hey! How can I help?
Visitor 13:14
I need to cancel my order immediately please
I am calling my credit card company to stop payment
Nick 13:14
Why do you want to cancel?
Visitor 13:15
I don’t want the product any longer
Nick 13:14
What made you change your mind?
Visitor 13:15
I just changed my mind. Please cancel my order
Nick 13:15
We will cancel it, no worries. Can you please explain the reason for cancellation?
Visitor 13:16
First I would like to see the cancellation on my card
Nick 13:16
Refund doesn’t happen immediately, it takes up to 5 working days
Visitor 13:17
Well that’s Ok I’ll just call the bank. I just placed the order a half hour ago
Nick 13:17
Yes, I can see that. We will cancel the order like you asked but would like to know the reason so we can provide better service in the future.
Visitor 13:19
I was purchasing it for my mother and decided she would not use it. Again i need to see the cancellation now or I will just cancel my card payment
Nick 13:18
Did you receive order confirmation email?
Visitor 13:19
no
Nick 13:20
You will receive an order confirmation email – with order details you will need to confirm. Please respond to that email and request order cancellation and a refund. Thank you
Visitor 13:22
I’ll just call the bank.
Nick 13:22
By calling the bank you won’t resolve anything. I just described the next steps you need to take
Before the order is created through the system automatically we can’t cancel it
Visitor 13:23
that’s ok. i’ll also call better business bureau
Nick 13:24
Feel free to do so
Visitor 13:25
thank you
Nick 13:24
No no, thank you
May I ask you one thing please?
Just one small thing, please?
Visitor 13:28
yes
Read
Nick 13:29
Doublethink and check before buying anything in the future. You will save both yourself and the other side a lot of time and effort. Also, if someone is trying to help you consider taking their advice rather than threatening, it will help a lot. Thank you!
Visitor 13:31
Understandable but generally individuals aren’t rude in customer service.
Delivered
I had not yet even received a confirmation of my order. Within 10 minutes of my on-line chat I received the confirmation. I responded immediately and requested cancellation and refund. I later sent another message via e-mail requesting a confirmation of my initial e-mail and have yet to receive despite sending another e-mail this morning. This all started approximately 1:30 pm central standard time on 12/19/19 and it’s 12:30 12/20/19. I called the bank but they can’t do anything because the charge is currently pending. I’m afraid it’s going to go through and I won’t be able to do anything. I’m an [censored]!!!!!