I talked to Jordana this week and initially was interested. She spoke really fast(a common trick for scam artists), told me how great her toner cartridges are and told me about the credits I could get for returning cartridges. She told me she was going to send me a gift card, which I thought was really odd since I hadn’t ordered anything. I left the call a little overwhelmed with information but surprisingly left with no knowledge of the company name, no phone number, no information except that she was going to send me a gift card and a brochure. Today I received a toner cartridge in the mail. I immediately called the company and told them it was a mistake. When I first spoke to Jordana I told her that we only had one printer that wasn’t leased with an ink contract and that the toners usually lasted a almost a year so I had no need for a cartridge. Well, she sent me a cartridge anyways, and now expects me to pay over $200 for it. She was incredibly rude to me on the phone, claiming I “100% knew that a cartridge was coming”. I will admit I am not good with phone salespeople, and maybe she thought I had OKed sending a cartridge; but I never asked for a cartridge and even if there was an honest misunderstanding, I think that is the company’s fault, not mine. On top of it all, she sent me the wrong model cartridge so I can’t use it anyways. When I called to try to return the cartridge she told me there would be an over $80 restocking fee to send it back. Also JORDANA told me she was the manager and had been working there for 18 years. Given the fact that lots of other reviews have Jennifer Davis as manager I feel like part or all of this is a bold faced lie. Also she said the same phrase that other reviewers have quoted Jennifer Davis as saying, that she “would not risk her job” and say what she said to me.
The worst thing is they will be able to keep doing this because they aren’t clear about who they are when they call and then they send you a product and charge you before you are able to find out how fishy they actually are. So sadly I’m afraid all these reviews will do it is fuel the fire of post-scam outrage.
This company called to offer me a toner, they then called me a month later after paying the outrageous bill (for something is didnt agree to but had the product so…) and told me that they should have sent me two but there was so many orders that they were backordered, so she (Jennifer Davis the apparent manager) was sending me the backordered one and would throw in a lcbo card for the long wait…*eye roll*, I reiterated that this was free and i wouldnt be charged and she agreed. I received the extra toner. and not long after ANOTHER bill for over $200, for 1 toner? I called to say there must be an error as i was told that i would not be billed as this was just a back ordered issue, and they took my info and said that someone would call me back, well today Jennifer called and changed her story and said that she wouldnt risk her job to say those things to me, but could offer me a discount, i said no i wasnt paying the bill and would return it, she refused and said the return wouldnt be accepted. I released the call, this company is flat out a scam. I will be reporting them to the better business bureau as well.
I received a call just before Christmas telling me about their product. That it would last for 4 times as long as the cartridges I presently use. I thought okay one cartridge would be fine to try. They sent out one cartridge and on $10.00 LCBO Gift card. I paid my bill and knew for the price I paid I would not repurchase. I received a call this week and the girl apologized on the phone saying that there was suppose to be to cartridges in the box and they would be sending me out one and would send a LCBO gift card also. I thought that is great for the outrageous price I was charged I actually get two cartridges so I called just to verify that as there was an new Invoice number on the packing slip and the girl said oh no you will be charged so a second one. She came up with an thing saying oh we only allow orders of two for their introductory offer. I only order one I paid for it and now I am sending back the new one and will not be paying the second Invoice. She was insulted I told her that her company was trying to scam me.
Please do something about this company. I am just glad I didn’t give them a credit card number.
100% SCAM. Our experience is the same as everyone else. Jennifer Davis is a rude, obnoxious person who is basically trying to charge us for a toner that we haven’t even opened. I tried to return it via UPS and the address did not accept returns and sent it back. I just spoke w Jennifer today (5 Feb 2021; she calls with a ‘private caller’ number-I wonder why) and said they would not accept the cartridge back unless we pay $56+ to return it. We are not paying for an item we do not plan to use. Sounds like an ultimatum to me. Shame on you, Jennifer. Don’t call us again!
Exactly the same thing happened to our company, mistake made second inks sent, then another invoice, when I called told that you can only order 2 @ discounted price blah blah…then the catalog phone call, no catalog came just more inks, when confronted Jennifer Davis would not accept the return and was extremely rude and told me she was going to send us to collections and hung up on me, good try Jennifer Davis, good try, reported them to the police. 🙄🤥🥱
BTW, we have some undercover police at our premises viewing the mall across the way and we are quite friendly with them, mentioned that I had been scammed, they are going to look into it, so beware Peter & Jennifer 🥸 This time someone is actually doing something.
My experience with this company is exactly as detailed in all of these other reports. DO NOT buy anything from these people. You will be stuck with cartridges and invoices that you didn’t order/want. The person who I spoke with, Jennifer Davis, is rude and obnoxious. As soon as you tell her that you don’t want the cartridges she starts to yell, get defensive and insists that you can’t return them, they won’t accept them and if you do send them back, she will send you another invoice for the difference of their cost of cartridges to what they were sold for as well as the cost of all gift cards that were sent! This company and Jennifer Davis are unbelievable! I don’t understand how they can still be in business. I currently have a complaint entered against them with BBB. Along with a set of cartridges that I don’t want and an invoice that I won’t be paying!
I had the same experience as everyone else! I was told I was getting an introductory pack and they were shipped separately. When I called Jennifer she was very rude and unprofessional, yelling at me and said I signed up for this. I asked her what the pack was and I was told 4 toners. She sent me drums and I sent them back. When she called again MONTHS later her story changed and said oh no that now its was 3 twin packs! I told her I had written down notes from our last conversation and told me I was wrong. I told her I wanted nothing more and she said the packing slips would state that it was the final part of the order which it did not. Lets say I will be sending these toners back as they truly don’t last as long as Jennifer claims.
I spoke with the customer service representatives (multiple) at this establishment who told me they mishandled my order and forgot to send me 1 of the 2 toners I was sold for $158 for 2. I received one invoice and paid it, and then once i was shipped the second toner I was supposed to receive with the first, I was charged again. We will not be paying for an extra toner when we did not agree to do so. They sold 2 toners for the price of 1 as an ‘introductory offer’. When I contacted them to send the toner back, they informed me I could not return anything and had to pay the invoice, which was sent using misleading sales tactics, and we did not agree to it. Needless to say I am sending back the second one and they can go ahead and send me to collections for the unpaid invoice. Jennifer is the customer service representative that obviously has no conscience and likes stealing and misleading people.. I told her in my phone call with her today to remove me from their call list
Exact same treatment as everyone else. First the scam with sending out the second product that you didnt ask for and then not answering calls and then finally getting through and the owner Jennifer got snarky and hung up on me.
And Jennifer also said she has a lot of business contacts so suggested she could ruin our company.
Oh and the ink cartridge does not last as long as projected by Jennifer. One 500 page pack of paper for a $148.00 cartridge.
Sent ink, sent invoice 2 days later. Called the number on invoice as i had not ordered anything. The women got defensive and yelling ridiculous things.
I had already done my research so i knew the company address on the invoice wasn’t legit, business number does not exist, and the package came from a different address (magnus pen corp.: they dont sell ink), now i told her she could come get it since they are “local” they send fedex to pick it up today with the return address being next to magnus pen corp. Local police notified with package #, working with Fedex will be tracking for delivery time/date.
Invoice address: 629 Markham Rd, Scarborough, ONT, M1H 3G7
Package Address: 125 Nantucket BLVD, Scarborough, ONT M1P 2N5
Return Package: 126 Nantucket BLVD, Scarborough, ONT M1P 2N5
HST no: 849100276-RT0001 (not legit)
Type of a scam Fake Invoice/Supplier Bill
Received a cold call for high yield print cartridges; agreed to purchase 1 cartridge to try; cost was $269. I knew I would not purchase another, as the cartridge made a weird loud noise when printing and also my printer became quite hot (these issues resolved themselves after maybe 50 prints); also received a $10 LCBO gift card, this was mid-December 2019. Received a phone call from Jennifer late January 2020, who told me that I had been short-shipped and that I was still owed another cartridge, which she would send right away, along with another LCBO gift card for the inconvenience. The new cartridge arrives, and I left it in its box. Then a few weeks later, I get another invoice for $269. I called February 27 thinking this must be a mistake, as I was not supposed to be charged for the second one, as it was short-shipped originally. I was told someone would call me back, no one did. Called again March 5, spoke to someone, she immediately got defensive and said she did not want to get in the middle of it and that Jennifer would call me back. I then got the feeling this was all a little fishy, checked their website which is sketchy, and then checked BBB. Sure enough, read a bunch of reviews that all tell the same story. I called back, told her I was sending it back, knew their game, etc. She said it wasn’t her I just talked to, (it was) and told me Jennifer would call me back. When I said I was sending it back, she said what address, and I said well you have plenty (goes under many business names, has several addresses) which one would you like, how about I just return to the address on the shipping label, and she said they only have PO boxes.. uh huh. She said Jennifer would call me back. Right. In the end, the solution is simple. I’m not paying the 2nd invoice, whether they accept the return or not.
Total money lost $190
Type of a scam Fake Invoice/Supplier Bill
They will have a great deal on a printer cartridge for you at a highly discounted price. Our first cartridge came, They called apologizing that the order wasn’t completely full for what we paid for. So a second cartridge came but with a new bill. Called to see what’s going on, as these cartridges are way overpriced. The Lady "Jennifer" not her first time getting these calls and very rude and ended up hanging up on me when confronted with my problems, After talking to the Fed-Ex delivery guy, he sees this all the time and now doesn’t even bother to bring us the package as we will no longer accept it. Watch out, Google "Williams Michael Oliver" or "Rose Paper Inc" They change their name and address to keep operational.
Total money lost $158
Type of a scam Fake Invoice/Supplier Bill
This business sent us some printer toner at a supposedly discounted price. A month or so later they called and said they should have sent us 2 toners not 1 I said ok and they sent another but then charged us for the second one but indicated that there was an error and it should have been sent with the other. I phone them once we received the next invoice and told them we were not told that that the toner would be invoiced and we were initially told it should have been sent and wasnt and it was a mistake. I said we wanted to send it back she said we couldnt it was too late to send back. I told them we didnt want to deal with them any more. A few weeks later they called and spoke to someone else in the office and told them they would be sending a catalogue as they knew obviously not to send toner. The person said ok thinking it was a catalogue being sent. Luckily when the courier brought the package I was the receiver and it was another box of toner, which I refused on entry and had it sent back. Then a week or so later we receive another invoice for Toner. I called them again and told them we did not want to deal with them and to not send us anything again. She said once they receive the item they will credit us. I told them we didnt receive the product and the invoice is nil and void. They put the phone down on me.
This company is falsely trying to send products to companies and then invoicing without the customers consent of products being ordered.
I would like to make others aware of this and if something can be done please do.