PelRing

Website: pelring.com
Andre – Sep 14, 2020

Total money lost $89

Type of a scam Online Purchase

Company advertising says 5 to 8 business days for shopping. Never actually send anything and give bogus tracking information. Company will refuse to give refund and give run around.

Melanie – Sep 03, 2020

Victim Location 80501

Total money lost $39.99

Type of a scam Online Purchase

This company is selling a product that will never come. They take the money and will not do a refund when you don’t receive the product. They tell you that it is in transit indefinitely, even though tracking shows only that a label was created and no package was ever delivered to the post office. They are banking on people not following up on the orders and just stealing people’s money.

Vincent – Aug 19, 2020

Victim Location 12061

Type of a scam Online Purchase

On April 7, 2020, I order two products from PelRing. Granted, the pandemic was just getting into full swing, but they should not have offered a product of any kind that they did not have in stock. It is now mid-August. Still no PelRing products. On July 29th, in yet another email exchange with their customer service department, I was told that the order was already shipped and was even provided a new tracking number. FedEx’s website said that a label was created on May 4, 2020, as 2:52AM, in California. This is not the first time they have lied and provided tracking numbers. I’ve done research, now, and all I see are scam comments from others whose money has been taken, but no shipment from PelRing was ever received.

DO NOT ORDER FROM PELRING.

Leonard – Jul 23, 2020

They receive ZERO stars from me
Update: They responded to my email and sent a news article link (2 month old article) as another lame excuse! Claiming bulk shipping delays. So STOP taking people’s money for something that can’t be delivered!
They receive ZERO stars from me! I order the Pelring in mid May 2020. I have 2 different tracking #s and too many emails to count from them blaming COVID, telling me it has been shipped but USPS hasn’t received it yet. WHY? Still in China? I requested a refund many times from the vendor and from PayPal. Still no product and no refund!

Lauren – Jul 23, 2020

Victim Location 53597

Total money lost $40

Type of a scam Online Purchase

Business refuses to refund my money even though I never received my merchandise. The business has no phone number so I have sent countless emails requesting a refund or a way to get my package and they refuse to give me my money back. ScamPulse.com rating is an F no wonder why. This company is a scam!

Alicia – Jul 19, 2020

I ordered back in April around the same time as ordering things from other companies that had some delays in their shipping, the difference with pelring is that I have still not received the item or a valid tracking number from them. I requested a month ago for an update and they advised me to wait 6to 14 days, sent another request, after waiting another 14 days, for a valid tracking number or a refund and they tell me to wait FIVE more days for their shipping company to RESPOND to them! I then said no, just refund me my money. We will see it that happens or not.

Diane – Jul 17, 2020

I, like everyone here it would seem, fell for the FB/ IG ads after loving the Pilates ring at my local studio. Of course studios are all closed in the midst of the pandemic, so I ordered to have my own at home. Ordered: May 12th, got the same shipping notifications as everyone else “its on the way!” emails; checked in on status of shipment 6/12, got an email that “delivery is taking longer than expected amidst Covid-19 bc shipping partner is short staffed, but it should arrive in 6-14 days. Check back if you haven’t gotten it by then.” 7/3 I emailed again & got a “please accept our sincere apologies, we’re still waiting for feedback from shipping partner, we’ll hear back from them in the next 5 business days,” response and I’ve not heard a. Single. Freaking. Thing. Back in response to emails after that. Do we report them to BBB? Do we get our money back? They certainly don’t seem to have a problem sending out emails with ads for additional products. WTF?!

Cristina – Jul 12, 2020

I ordered a Pelring in April. I have not received the product or a reimbursement. My name is Hope Maynard. I have sent emails and was told that the shipment would be coming that was two months ago. I checked the fake tracking number which states the order is still in California. It’s been in California for 2 months. Please help

Dennis – Jul 09, 2020

I ordered beginning of May. I contacted through email about 2 weeks later saying that my tracking had not updated. They respond to your emails with standard responses about being overloaded with orders and that I just need to give them a little more time. I have requested my money back and was even told that if I didn’t receive after another 2 weeks they would refund my money! They are liars. Scammers, and DO NOT ORDER! It’s been over 3 months and I have nothing to show for it

Jermaine – Jul 09, 2020

Victim Location 91105

Total money lost $39

Type of a scam Online Purchase

I was target for this on Facebook. They blasted me so many times that I eventually caved. The product looked

good, an at home inner thigh and hip flexor exerciser for this hard time of not being able to go to the gym (covid-19)

I ordered it on May 22nd, got a confirmation that it shipped two days later, by June 23, I still had not received it. I emailed customer support and was told that due to covid, shipments were late and there was no shipping update. Went on a 4th of July holiday, forgot about it and now on July 9th, still no product. I have asked for a full refund and my next step is to cancel the product’s payment with my bank and file a fraudulent report with them.

Melinda – Jul 08, 2020

Do NOT order! You won’t revive. I ordered mine at the beginning of April. I have reached out to their customer service no less than 15 times and have requested a refund. They give a standard response to tell me to be patient. The 5-8 days is complete BS. This company should be ashamed! Stay away!

Melody – Jul 06, 2020

Victim Location 33860

Total money lost $40

Type of a scam Online Purchase

I ordered the exercise equipment in beginning of may and they have no info as to where my product is but they took my money of course 40.00 and its july and tgejust keep saying thru email that its on its way. They have no phone number to call. Please assist me

Samantha – Jul 05, 2020

I ordered my Pelring over 2 months ago. I keep getting the story of it’s in transit. I have requested a refund and they tell me they can’t process it because the product is in transit. At this point I’m counting the 40 loss. Doesn’t look like I’ll ever get my product nor my money back. Whatever you do DO NOT PRUCHASE THIS PRODUCT. This company is a SCAM! Beyond done.

Carlos – Jul 05, 2020

I purchased this item in april for 40.dollars and still have not received the item or received a refund..I even filed a numerous complaints with the BBB and still not have gotten a solution. This is the most terrible scam even though it’s only 40 dollars if u times that by how many people are being scammed it adds up

Jamie – Jun 27, 2020

Victim Location 97128

Total money lost $59.99

Type of a scam Online Purchase

The ads for their products appear regularly on Facebook. I ordered 2 products I believed would be beneficial to me. Payment was processed instantly so they got my money on day of purchase May 24. I received emails stating my items shipped. Never showed. I emailed the apologized and state they would contact shipping company. I contacted numerous times only to get canned responses. I asked for instant refunds and received canned apologies again due to shipping problems. Their website shows shipping within less than a week and contact within 24 hours. None of which has occurred. This is a total scam!!!!!!!!

Kurt – Jun 25, 2020

Victim Location 37214

Total money lost $40

Type of a scam Online Purchase

This company is taking advantage of those affected by the COVID-19 pandemic, by offering a product you can workout with at home, charging you for it, and NEVER sending it to you. They have no customer service number, and their customer service email is a gmail account.

Please remove this company and do not let them take advantage of people suffering from this pandemic! We have suffered enough and are tired of scammers such as this company.

Joanna – Jun 24, 2020

Scammer’s phone none available on website

Scammer’s website pelring.com

Scammer’s address None given on website

Scammer’s email [email protected]

Country United States

Type of a scam Online Purchase

Initial means of contact Website

I bought from Pelring on May 15th and received my confirmation there after. They gave me an order number which is 57370. I was expecting to recieve my purchase within the next week or two but i’ve received nothing and its been over a month and a half. I tried emailing the company twice since there’s no number listed on the website with response given back. The money was taken out was taken out the day I bought the product and I only receive promotions from them, not an explanation why i haven’t received my purchase.

Gerald – Jun 24, 2020

I am still awaiting a package from Petlool.. It was ordered on May 29th 2020. Has yet to receive this. Am I going t have to have my attorney look into this? Waiting on a reply.

Desiree – Jun 23, 2020

Purchased ring online after seeing ad on Facebook on 4/22/20. Paid with credit card and my card was charged $36. I have not received the product as of 6/23/20. I did send an email stating I have not received the item and when should I expect it o be delivered. RECEIVED NO RESPONSE. This company is a scam and is stealing the hard earned money of those that “purchased” the ring.

Spencer – Jun 22, 2020

Victim Location 85373

Total money lost $40

Type of a scam Online Purchase

I purchased a PelRing off Facebook on april 24, 2020 and I never received the package. I messaged them and emailed them multiple times and they keep saying they cannot refund me because they don’t k ow where my shipment is. It is there policy. $40 lost.

Adrian –

Victim Location 21208

Total money lost $39.99

Type of a scam Online Purchase

In my attempt to support small businesses during the Covid-19 pandemic, I responded to an InstaGram ad and made a purchase on 5/4/20. Received an email on 5/8/20 acknowledging my order was shipped and was provided the tracking number (https://t.17track.net/en#nums=4202120892748927004800001281038669). Allowing time for delivery, I reached out to the contact info on their website on 6/2/20 and received a response on 6/4/20 which acknowledged their sincere apologies for all the delays and inconvenience as “we are receiving a lot of email inquiries lately. Anyway, I have checked your order and it shows that it has already been shipped, however, the tracking number has not been updated yet. I will make a follow up on this with our shipping department to have your order expedited.” On 6/11/20 I reached out again and requested a refund and was then was informed “ We totally understand where you are coming from but as much as I would like to cancel your order, it is not possible at this time because your order has already been processed and shipped.“

After noticing the back and forth, not to mention (now) this is the only means of communication, I went back to Instagram to check the reviews for this company, and it appears there are too many people claiming the site was a scam as they have not received their order in months. I reached out to PayPal for possible refund.

In the meantime, any assistance you can provide to cease this company name will be appreciated.

Alberto –

Victim Location 22150

Total money lost $36

Type of a scam Online Purchase

I ordered the Pelring from this company on May 22, 2020. I got a shipment notice on May 23, 2020 and a tracking number on May 27, 2020. Even as of today June 16, 2020 this tracking number cannot be found – "this number can’t be found at this moment. It is not available in the carrier’s system yet. Please check back later". This has been the status for almost 3 weeks. I am left with no information as to status. This company advertises on Facebook and so I visited their Facebook site today to see if others have had a similar experience. Virtually ALL community comments are from buyers still awaiting their orders with the same complaint of a bogus shipment number. Beware!

Hilary –

Victim Location 13041

Total money lost $25

Type of a scam Online Purchase

I saw the ad on Facebook and during quarantine with no gyms open it seemed like a good solution. It was reasonable priced so I thought why not. I can not stress this enough- do not give these people your money! I placed my order and received a confirmation. Then I received a tracking number out of china. Then I received a tracking up date (that nothing happened). I emailed the address on the website only to be told with everything going on they are having shipping problems and trying to find a way to solve this. I placed my initial order about April 11th- it is currently June and I have not received anything. and now they have stopped responding to me. I want my money back but I fear that it is gone for good.

Tammy –

Victim Location 36542

Total money lost $40

Type of a scam Online Purchase

Ordered item advertised on Facebook 4/6/2020. Weird site popped up for tracking. No movement of tracking after 3 weeks. I reached out to Customer Service and got a response that there were delays based upon Covid-19. As more time passes, email response to my inquiries took longer. Told mid-May my order was “lost” but they gave reordered. I asked for a refund. Another week passed and another email informing me of another delay but no refund is possible. Today I was told I can get a 50% refund and when I receive product in 2-3 weeks I can refuse the shipment. It’s clearly a scam and it’s still on Facebook.

Spencer –

Victim Location 44662

Total money lost $39.99

Type of a scam Online Purchase

i saw this on FB. It is exactly what I was looking for to enhance my home workout during quaratine. Price was great too. I ordered April 29 and as of today, June 11, I still have not recieved my order. contacted them several times, and got the same form answer every single time. (this is the form answer)

Debbie,

Thank you for providing that information and we’re sorry that your order has not arrived yet.

It looks like the shipping status is not updated.

I already contacted the shipping company to verify the current delivery status. I will get back to you as soon as I receive an update from them.

Meanwhile, we can guarantee that your order has already been shipped and should arrive shortly.

same answer to every single inquiry. But they have never got back to me, and no way to get a refund

Thank you very much for your patience and understanding.

Oh, and there is no address or phone number listed that i could find to contact them.

Steve –

Victim Location 11220

Total money lost $43.54

Type of a scam Online Purchase

I paid $44 for the product on 4/13/20 and exchanged several emails with the company who assured me it was on its way but never provided tracking and has not arrived. As of today they have not responded to my last three emails.

Autumn –

Victim Location 08234

Total money lost $42

Type of a scam Online Purchase

This is advertised as a pilates type excersise apparatus. I saw the ad on Instagram in mid April of 2020. I ordered one for about $42 to workout at home. A month went by and no word from them I tried contacting them via emai land no answer. I contacted them again via email a week later and got a response they said they had too mnay orders and mine will ship soon. A month later I am now working with Pay Pal to get my money back. I have noticed that out of 100’s of people who commented on their ad on Instagram no one has recieved this product! It is a complete scam. They take your money and dont send anything in return. What prompted me to finally report them is that they are still advertising a lot on social media and I am also getting emails from them as ads to sell their fake products, I hope I get my money back, but i also hope they can be shut down ASAP, before other people order this! I ordered mid April it is now June 2020! NO word of anything being shipped no way to get money back or cancel and no one else in comments recieved their product. Please help! thanks

Jonathon –

I order the product on 04/29/2020 and today is 06/09/2020 and I still have not received the ring. They can’t refund your money because the product has been shipped YET they cannot verify shipment. A scam – this is pure theft. I have had two responses to my emails not within the 24 hour window. This is ridiculous. But now the bad press will be everywhere.

Chelsea –

Victim Location 90026

Total money lost $36

Type of a scam COVID-19

On April 27th, 2020 I purchased a PelRing online after seeing it advertised on Instagram. I was sent confirmation of my purchase, an order number and a few days later, a tracking number for my shipment. When I checked the tracking information a few days later it did not supply me with any information. I wrote to PelRing via their website (there’s not a phone number to call) and asked about the confusing tracking information and was sent an apologetic email saying they were overwhelmed by emails due to the Coronavirus and they’d get back to me as soon as possible. No updated tracking information was given. After two more emails from me inquiring into my purchase and its tracking information were met by more apologies but no specific details on the shipping or tracking information, I finally asked for a refund on June 5th.

I have not heard back from PelRing.

Kimberly –

Victim Location 91326

Total money lost $40

Type of a scam Online Purchase

I found this website online and liked their product a lot. It was an exercise ring that was discounted at a great price. THIS IS A SCAM! I never got my product. Please see the email chain I received from them attached.

Randi –

Victim Location 36265

Total money lost $52

Type of a scam Online Purchase

Purchased a product from an online retailer, PelRing.com, via a Facebook ad. I have always avoided doing that for fear of this exact result. My order was placed on 5/28/2020, I received a very poor excuse for a tracking link that goes to a page called 17track.net which stated my product had been delivered to a site in Hawthorne, CA. On 6/8/2020 I still have no product. I am awaiting an email reply which is the only way to contact the company, [email protected] I fear I will never get resolution.

Fernando –

Victim Location 90242

Total money lost $66

Type of a scam Online Purchase

On 4/27/2020, I ordered & been charged for 2 items. Thought shipping was delayed due to everything going on but I felt like it’s been ridiculously long at this point. Checked their Instagram page/comments and it’s full of complaints about it being a scam and no receiving their order. I sent them an email earlier on with a question about my order and they never responded. Their site says they respond within 24 hours.

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