Scott – Aug 25, 2020

Victim Location 79104

Type of a scam Tech Support

We had a pop-up on our computer on Friday 8/21/2020 that said they were Microsoft. They said an alert had come to them that a company from China had put Child Porn on our computer and they could remove it for $1,000 in gift cards. That’s when we knew something wasn’t right. Unfortunately the wanted access to our cell phone too. We called the police department and they told us to call the who was very helpful in recommending someone to clean our computer.

Kathleen – Aug 20, 2020

Victim Location 58103

Type of a scam Identity Theft

My mom tried to login to Internet Explorer on her laptop and it said the computer had been locked due to an identity theft virus and someone had been trying to get into websites using her IP address. It said to call 888-304-1236 to get the issue resolved. Upon calling the number, they asked for name and internet provider, which she gave. They, then, said they "checked" and she was hacked by people in China and Russia. They said they would fix the problem in 1hour and she should leave the computer turned on. They, then, asked if she had a credit card and where she does her banking. That’s when she hung up and turned off the computer.

Keith – Aug 17, 2020

Victim Location 44846

Type of a scam Tech Support

They said I needed to renew my subscription and to call a phone number.

There is no example as it was on my landline.

Brandi – Aug 08, 2020

Victim Location 40214

Type of a scam Tech Support

Calls to land line saying possible computer hijacking and exposure of social security number and told to punch number to speak to Microsoft agent.

Shawna – Aug 05, 2020

Victim Location 85701

Type of a scam Tech Support

They called about my computer and owing $99. I said i dont own a computer and they hung up on me.

Kara – Jul 28, 2020

Victim Location 35802

Type of a scam Credit Cards

Dear Customer,

Thanks for using Windows Defender Advanced Threat Protection. This is an important notification. The Subscription has been Auto Renewed for 2 years & Your account has been Pre Authorised for $299.99

It has been auto Renewed as per E-Sign Agreement Singed by You at the TIme of registration. Thank you for the Completion of your 1 year.

We tried to contact you on your registered number for queries but could not get through

Payment Information

Windows Defender Advanced Threat Protection

Fire Wall & Network Protection




P.S if you did not place this order then Please call us to Support Team on +1

833 320 9885

(claims Department) Kindly ignore if aleardy claimed.

You have 24 hrs to refund this charge from the date of the transaction without being charges.

Our support team will gladly assist you with any questions or requests you may have ? simply contact us through our dedicated channels:

It may take a few hours for this transaction to appear in your account.


The Billing Team

+1 833 320 9885

This Email was sent from a notification-only address that cannot accept incoming email.please do not reply to this message

Maurice – Jul 24, 2020

Victim Location 85705

Total money lost $9.99

Type of a scam Other

Microsoft, in partnership with postmates, is advertising a 3 month free membership for postmates as one of their perks for having another subscription through Microsoft. When claimed, you will still receive charges to your account as the free 3 month subscription advertised bt microsoft is a scam. Postmates has not responded to my complaint. When I contacted Microsoft to inform them their customers are being scammed by a perk they are advertising and giving away, they hung up on me.

Karl – Jul 22, 2020

Victim Location 43074

Type of a scam Tech Support

Not sure of actual company name, they claim to be Microsoft. They claim that "our Microsoft License" has been compromised. Requesting payment of 500 dollars. Typical phishing/tech support scam. targeting my elderly parents.

Nichole – Jul 16, 2020

Victim Location 78237

Type of a scam Tech Support

They call stating they need to update their Microsoft id. She tried to tell them they do not have a computer and started to curse at her

Scott – Jul 13, 2020

Victim Location 76542

Type of a scam Tech Support

My Internet Connection was hacker saying: "Your Internet Connection was Suspended due to suspicios activities by Hackers. This is Microsoft; please contact us at (888) 524-3645." After calling the number the person identified himself as Jimmy Gyoner and identified himself as a Microsoft Security Analyst. At that point he stated they monitored some suspicious in my computer and wanted to run some test to identify the source of the hackers. I purposely played his game to see whats he was trying to do. I had disconnected all devises to include all hard drives. I asked to verify an alternate number that I can call him and he provided me (209) 322-7151. All this occurred on Saturday, 11 July 2020.

Later during the day I called him at the 209 number and he told me the test will run for 17 hours. Later on the last call, I informed him that I was a former Senior Information Security Specialist with the United States Army and that some of the information he was asking I would not provide to him. This case was reported to Microsoft and it is registered under Case #1007547705. Credit cards identified by the individual where cancelled the same day and all passwords related are being changed accordingly. I tried to contact Advanced Identity Protector to report this incident and they have no contact number available. All their applications are now removed from my PC.

Johnny – Jul 06, 2020

Victim Location 63459

Total money lost $8,500

Type of a scam Tech Support

My computer was acting up and then a message came on the blank screen that said I had a virus and criminal activity on my computer. It gave me a number to call Microsoft for assistance. I called, and the first gentleman told me that someone from China had accessed my bank account through hacking into my computer and had taken 4 different amounts from my account. He transferred me to a manager who wanted me to take some money out of my bank to help cover the cost of the amounts taken and they would put it back after they had cut off access to the hackers. I took $8500 out of savings and checking as he requested, put it pre-paid gift cards, and gave them the numbers. Then I tried to contact them again, and couldn’t reach anyone. I spoke to the and discovered I’d been scammed.

Virginia – Jul 01, 2020

Victim Location 76082

Type of a scam Tech Support

Claimed to be calling from Microsoft about something on my computer being hacked at the fault of Microsoft and I was entitled to $300 compensation

Deborah – Jun 18, 2020

Victim Location 38654

Type of a scam Other

I was told it was for a firewall service that I would be charged if I didn’t call to cancel. Dummy me called since it was 499.00 and after a very long process and giving them access to my computer (which I am still scared that they have) they asked me to log into my banking account. I said NO! I would log in from another computer. After providing copy of my driver’s license and giving them my credit card information they issued an e-check (as they called) it. It was made dout for 1,000.00! they wanted me to send them 500.00 because they said the company would not allow them to issue a check for less than 1,000.00. I told them no and that I wanted access back to my computer and that I was going to report them to Microsoft and hung up. I have copies of the original email sent, the completed refund form and a copy of the check. If you notice the email acutally says Microsoft, but in small print the check says Microassit! I don’t know how to contact Microsoft directly but I am contacting my bank to cancel my credit card.

Lucas – Jun 07, 2020

Victim Location 89506

Type of a scam Tech Support

Alert message popped up on computer screen identifying itself as microsoft and it Informed me to call their number immediately due to virus attack? I was unable to close out any windows that I had open. The screen was frozen. When I called they had remote access into computer and said I had a virus and they will help fix the problem and then informed me that in order to prevent the computer to crash I need to purchase security for $300. I declined the offer even when they said they can give a $100 dollar discount at which I said no and then they offered to accept payments. After stating that they cleaned up the computer for free the phone conversation ended. I was told to wait for them to finish and and I should be able to log back in after the restart. I could not log in with my password, called them back and was just told they could not help. Took computer into local store for help and had to have it swiped clean. Fortunately had important documents already backed up on a hard drive. Cost was $100 for the tech support at the local computer store.

Jacqueline – Jun 05, 2020

Victim Location 27045

Total money lost $181

Type of a scam Phishing

"Sam" came into her PC and it went black. He called her & she has talked to him several times because she wanted to get her PC working again with security. She didn’t give him any information, but he bought 2 game cards from Amazon (she heard him doing this on the phone) and they were sent to her for $181. Amazon would not let her return them to Amazon. She hasn’t called the CC company yet. This began last Friday, May 29 and she just received the game cards today. Yesterday she got a call from Quick Silver Capitol One about a $99.99 cent potential fraudulent purchase.

Amy – May 03, 2020

Victim Location 45840

Type of a scam Tech Support

I received two emails from someone with an outlook address. Claiming my IP address on my computer has violated the Information Technology Act of 1996. They put Blacklist in the header. Thing is they have the wrong IP address. Second they typed I would lose my Windows license and all activities if I do not call this number that was in the email. It is synced with my phone so the second email shows a Mac address which I do not have anything with a Mac number. Thought I better let you know someone is doing this during the COVID 19.

Adriana – May 01, 2020

Victim Location 70126

Type of a scam Identity Theft

I was locked out of my computer. I was in the process of searching the web for a trimmer part when all of a sudden I got a message from Firefox security and my computer was locked. There was a number listed to call for assistance. I called for assistance and was directed to go to several web locations:, I followed directions even to the point of giving access to my computer. I thought I was talking with Microsoft. It was not until I noticed some of my desktop icons were moved. The service was taking a while to correct when I started feeling uncertain about my assistance. I informed her (Natashia) that I had to end the assistance and asked for a return number. The return number given was 1-888-919-0525. When I called continuously I got a busy signal. The Icons were documents that included social security numbers of myself and my husband. At least 3 of the icons had either tax or 401K scripted. I am horrified at this point that I allowed his to happen. I need to know if there is anything I can get help with, what steps do I take next.

Frederick – Apr 28, 2020

Victim Location 95370

Type of a scam Tech Support

they were trying to gain remote acess to my computer.

Meredith – Feb 26, 2020

Victim Location 85730

Type of a scam Phishing

Claimed that I bought computer software and they took $299 from my bank account. They were rude and called back to back for two days. When i asked for a refund he asked for all my banking information.

Samuel –

Victim Location 85701

Type of a scam Phishing

Calling pretending to be Microsoft and saying they overcharged me and they owe me a refund. They asked for a paypal account and after they know you don’t have one they ask for banking information. Claim that I had this coverage before.

Evelyn –

Victim Location 70586

Type of a scam Tech Support

I was playing on my laptop someone call me stating Microsoft was giving refund to people that just bought a computer this year then he downloaded Google on my laptop he stated I had three options to get my refund one was either by Western Union, PayPal or my bank account so I said send it to Western Union he said I had to have had a business with Western Union I knew it wasn’t really then he went on to say I couldn’t get it from pay because they could send just four hundred it would have to be more than two thousand he want my bank account info so he then pull up my bank where I deal he started to say that he was going to but it on my PayPal account so I call Microsoft office and I ask them he said no we’re not giving out refunds I ask him how I could get them off my Google he said shut your computer down for 3 hours so I did that I pray no one have to get caught up late like this be careful cause this person new I was on my laptop I was minding my own business

Corey –

Victim Location 46204

Type of a scam Tech Support

The number 845-363-8788 called my phone and they left a message about my security I had purchased for my computer. I don’t make payments like that for my security. So I called the number back just to see what information I could get. A lady answered the phone and then forwarded me to another gentleman which told me that I was going to get billed for another years service and if I wanted to stop this I had to fill out and sign some form. I told him he was a scam and hung up. He then called me right back from a another number of 202-301-9575 and it came up with a name of Allen Young. I again told him I knew it was a scam. And now he continues to call me numerous times a day.

James –

Victim Location 43040

Type of a scam Tech Support

I got a robocall on my answering machine. A man w/Microsoft, who was hard to understand. Said I should take out $399 from my account for software protection. I am supposed to call 855-939-0739.

Susan –

Victim Location 44121

Total money lost $500

Type of a scam Tech Support

I clicked on a pop up on my computer. It appeared to be from Microsoft. Said I had a virus. Phone number on the pop up was 800-642-7676. I called the number. They keep calling me know. They answered this is Microsoft Support. Something like that. I could hear an echo and people talking in the background. Something did not feel right. Told me to go to Target and get a $500 Target Gift Car. I got the card. called them and read the numbers. They said they need another $500. To fix my computer. I did not send any more money.

Bethany –

Victim Location 41018

Type of a scam Credit Cards

According to the call, $299 would be charged to my credit card if I did not fill out a cancellation form.

I advised I was going to check the first and they hung up.

Nathan –

Victim Location 70737

Total money lost $790

Type of a scam Phishing

Please be advise of these scammers saying something is wrong with your computer, Asc they a refund for you. I gave them my account information and now they have taken everything out of my accounts.

Shawn –

Victim Location 78230

Total money lost $7,500

Type of a scam Tech Support

Around November 2019 I received a phone call from someone saying they were from Microsoft saying they were deducting $299 from my account for servcing rendered I told them that i did not have have a microsoft services account. They transferred to another person for a so called refund and that I needed to go to my computer to open up my accounnt for the refund. Which i did which i found out was a mistake.

He said he put $300 back into my account which turned out to be $4000 then he said i would have to pay it back via gift cards so he sent me to various places to get gift cards for the max i could get up to $4000 and stay out of my account for 24 hours. I checked next day and $4000 was taken out of my wifes savings I called him and told him $4000 was missing out of my wifes saving and he said he would try again this time he told me that he put $3500 in to the checkings and again i needed to get gift cards which i did and stay out of the account for 24 hours.Which i did. The next day I noticed it was also taken out of the savings account and put into the checking account. I tried several times to get money back to no avail I contacted the police took a report and said i should have recognized the red flag but i was very tired and did not recognize the scam. The bank also said since I took money out on my own for the gifts cards that i was a willing participate. I know nothing could be done I heard about this on the radio Sunday last weekend that I wanted to warn other consumer to beware of this scam

Noah –

Victim Location 78681

Type of a scam Tech Support

A man called claiming he worked with Microsoft and told me that in order to avoid charges that I would need to log on to my computer and give him access. After I told him I would not do that he became very rude and called me ugly names.

Ashley –

Victim Location 43004

Type of a scam Tech Support

I received a call from my own phone number with an automated voice saying they were from Microsoft and my IP address has been compromised and was being used in fraudulent activity and I need to speak with someone to get more information about my account activity.

Toni –

Victim Location 65202

Type of a scam Tech Support

Receive follow up phone call from person who claimed to be with Microsoft and said that my internet access had been hacked. Tried to sell me internet protection. Received second call (person called himself David). First call at 12:43, second call at 1:27 CST.

Hector –

Victim Location 72160

Type of a scam Phishing

ID was my own phone number (2 times). Said they were Microsoft and needed to change my IP address and some other one. I asked on what? They said it was on my computer. I said I didn’t have one. She then said then it was on my iPad. I said I didn’t have one of those ether. Then she disconnected.

Shawna –

Victim Location 62002

Total money lost $227

Type of a scam Nigerian/Foreign Money Exchange

They posed as Microsoft employee. Gave ID number. They said I have a refund coming because of the service change for my laptop. They asked for my bank account number because it needed to be electronically deposited. They said they can send it Western Union. Then you noticed that they had taken out $227 from my account. It went to Carmen *** *** picked up the money transfer. This was in Cambodia. I have received text alerts that money has been debited from my account. They tried it for 2 other names for the same amount.

Randall –

Victim Location 75143

Type of a scam Phishing

Caller wanted her to go to her PC (which she told her she hadn’t connected in 4 yrs). He then wanted her to go to anyone’s PC and type in her address. She told him "if you have my address, then why don’t you just send me my money?" She was going to get $399 bc of a subscription she took out. He said the Geek Squad was going to give her the money. He told her Microsoft was going out of business and that she had a refund coming to her.

Her parents who live next door are also receiving these calls.

James –

Victim Location 43072

Type of a scam Tech Support

I was sitting in my office at 9:16 am yesterday when my screen turned blue and white with a message from Microsoft to call 800-642-7676. My computer wouldn’t let me exit the screen. I called. I spoke to a man who asked for remote control access to my computer, which I gave him. He tied up my computer running super anti-spyware. I also talked to Naz Adams at 833-622-8344 ext. 302. I also talked to "Jack Wills" from "Wright Patt’ Credit Union"’. They all sounded Muslim. They said they found a $12,000 charge from PornHub in China. They told me to withdraw $12,000 from my bank account, so the hacker won’t be able to get the $12,000. After the money was withdrawn, they wanted me to buy gift cards, and give them the security numbers from the bank. He said don’t buy more than $500 at Walmart. He said keep going to Target and Best Buy, "Tell the clerks you are making home improvements". I said "This is too confusing, I’m going to the bank". He said "No, no, no, you must not talk to anybody… do not contact your bank, friends, or family while we locate the hacker". Then he said, "Stay with me on the phone while you go to the bank"…"don’t tell Wright Patt what is going on, you maybe talking to the hacker". I’ve taken my computer to Best Buy, closed my credit union account, filed a police report, reported to and frozen my credit report.

Charlotte –

Victim Location 76059

Type of a scam Phishing

Someone with a foreign accent called my mom and told her they were going to take $299 out of her bank account.

Meghan –

Victim Location 65202

Type of a scam Tech Support

Called number provided on computer screen. They said my IP address had been hacked. Tried to sell me internet protection.

Jason –

Victim Location 95829

Type of a scam Tech Support

They are calling and stating that you have paid for Microsoft subscription and asking if you want to cancel or if you want a refund.

Christina –

Victim Location 63021

Total money lost $200

Type of a scam Tech Support

I searched for help with email on yahoo and I received a message from a company claiming to be Microsoft and they tricked me into purchasing coverage I did not need and they never helped me to resolve my original issue. I paid $200 for the protection.

Sean –

Type of a scam Tech Support

Threat: If I do not call and cancel computer protection I will automatically be charged $299. For renew. The number that shows on incoming calls “is not in service”

Kari –

Victim Location 67211

Type of a scam Phishing

Receive a call that indicates I have a refund for some kind of software on a Dell computer. I hang up because I do not have a computer.

Nikki –

Victim Location 43215

Type of a scam Tech Support

Received a "Google Chrome Critical Error" warning on my computer. The warning reads: Security system has detected the threatening attempt to gain access to your bank logins and related data but this dangerous connection was blocked with Firewall and further data leak was prevented. We strongly recommend you to perform temporary block of all of your accounts, and take some necessary security measures. Despite the timely blocking of the connection, there is still a serious threat of private data stealth. Please, don’t wait to respond, every minute is important! There is possibility that virus already hurt your disks or destroyed and stole its data. It is reason for checking current system security and verifying its stability. Do not spend your time and immediately call us or contact our service center support team. Contact Microsoft Support: 1 (866) 950-9395 We are waiting for your rapid response to help you. Plesse contact our administration to solve this issue.…

Joe –

Victim Location 45601

Type of a scam Tech Support

Microsoft called using my name and my phone number in the caller ID. I accidentally answered. Voice said something about Microsoft. Immediately hung up. They have called back numerous times.

Tabitha –

Victim Location 62557

Type of a scam Tech Support

They call themselves Microsoft but in the voicemail they say Microsoft is going out of Business and will call themselves Online Service Center. They’re saying I have a refund coming to me. In order for me to get it, they need us to get on the computer to verify or do something.

Jerome –

Victim Location 03301

Type of a scam Tech Support

My boyfriend and I were on an adult website when a Microsoft alert popped up onto my computer it said that my information has been compromised and my identity was also compromised and gave me a Microsoft number to call. I could not get out of the pop-up alert And it looked like it was very legit I ended up calling the number and a customer service representative came on the phone from Microsoft he asked me if I had been on an adult website and I said yes he asked for my information from my computer. He then asked my age and when I asked him what he needed it for he said I need to know if you’re a minor on adult looking at child porn then he said that hackers are using adult sites to get peoples information in my information was being used illegally for child pornography I started to get very upset and asked if this was a scam he very reassuringly told me it was not and he was here to help me from Microsoft. He made me feel bad about being an adult website even though I am a grown 32-year-old woman, he shamed me and was very very rude I should’ve known right there that it wasn’t real but I didn’t. He told me he needed to gain access to my computer so that he could stop the hackers being told that my identity was being used illegally and my IP address was being used for child pornography I gave him access. He pulled up what looked like correct information and showed me how I was hacked and what was being hacked he then pulled up my IP address and it said my information was compromised and right next to it, it said child pornography. He was very convincing and scared me the information was right in front of me I thought it was real. He told me he could stop the hackers and stop them from collecting my information he then told me that in order for him to do this I need to pay $200 I told him I did not have the money and he said well I guess you do not take this seriously then. He started shaming me for being on adult websites and told me that thing how I was already doing something bad this is what happens he again demanded that I had to pay $200 or he could not stop the hackers And he was going to report my IP address to the authorities for child pornography. I told him I could not do anything as I am not employed right now and he told me that there was nothing else he could do either and I would be contacted by local authorities within 48 hours. He still had access to my computer when I hung up with him I was able to take a screenshot of one information he provided that showed my identity was being compromised. I try to save it on my computer but he over took it and I had to unplug it right away. I started researching what happens if a hacker puts child pornography on my computer, will I go to jail, what do I do now. He was very convincing that my IP address would be reported It wasn’t until I went to the actual Microsoft website about scams and read information and felt like a fool because I was totally just scammed. Now my computer does not work, I have to reinstall everything and I’ve lost all of my information my pictures in my data dat it wasn’t until I went to the actual Microsoft website about scams and read information and felt like a fool because I was totally just scammed. Now my computer does not work, I have to reinstall everything and I’ve lost all of my files, pictures And will have to change passwords and try to get onto everything that I had. I now know in the future to be careful of what adult websites I go to and not to fall for it if something like that happens again. Now I am worried if any information He got is going to cost me,And I think I need to contact local authorities just in case my identity was taken.I have spoken with a real Microsoft agent and there wasn’t much information about that situation only how to reinstall Microsoft 10.

Randall –

Victim Location 65616

Total money lost $400

Type of a scam Tech Support

I received a pop up on my screen saying that my computer was blocked because of something illegal and to call 8554603515. I called and got Auston *** who worked on my computer for quite some time and I gave him permission to get into my computer. HE told me I had been hacked and that someone was going to drain my accounts. He told me that he could set up a digital banking account through Microsoft and take my money out and hold it for a couple of hours. I did not trust that so I declined and just removed my money from my bank account. I talked with Auston *** again and he told me I needed add a security system to my computer and to my phone system and to go to walmart and get 2 gift cards for $200 each and to call him back. I asked if he could just take the funds from my bank card and he refused to take the info off of my debit card saying that it was for security of my card numbers. I did as instructed and was told that the $400 was only for my pc and phone and that it would be another $200 for a security deposit. At this point I realized I was being scammed.

Janelle –

Victim Location 44053

Type of a scam Tech Support

I received a message on my home answering machine. It was a recording. Said something like my contract is up. They wanted me to press a number to speak with a representative. I did not press and numbers. Stated my credit card would be charged. They don’t have my credit card number. My own name and number showed in the caller ID. I don’t answer calls from anyone I don’t know. I have had several calls.

Whitney –

Victim Location 19111

Type of a scam Tech Support

My mother was on a website when a pop-up appeared, that she couldn’t exit out of. She clicked on the box, which said it was from Microsoft, and was told to call a phone number…which she did. She allowed them to take control of her laptop. From this point, forward, she w[censored]lered at and threatened with destruction of her pc, and all other devices, if she did not pay $300 (this was the "senior rate") for him to relinquish control of her screen. We have screen shots of the conversation. She did provide her name, and they responded with her address and phone number. Once she hung up, on them, they demanded that she call back or suffer the consequences.

Kathleen –

Victim Location 76133

Type of a scam Tech Support

Received a phone call on my phone from my phone #.Out of curiosity, I answered. A man with an Indian accent said he was from Microsoft and that my IP address had been compromised and he needed to go in and secure my computer. I let him do this. Then he asked if I did my bank account on line and told him yes. He said he needed to secure my account. I was a little uncomfortable with this but he assured me it was so no one could get into my account. He said they were putting $190.00 in my account just because my IP had been compromised. When ask to look at my bank account to see if was there it was credited with 1900.00. I told him 1900.00 and he said that was a mistake and I needed to go right then to this special store and buy three $500.00 gift cards and I could keep the extra $400.00. I told him I didn’t have a car and he got all upset and started hollering at me. I finally said I don’t think this is on the up and up and hung up. I went immediately to my bank account and changed my password and looked to see if the 1900.00 was still there. It wasn’t. They had already removed it. I am still checking my account every day. Hope this well help someone.

Rodney –

Victim Location 44110

Type of a scam Tech Support

I answered a call on my home phone. An actual person was on the line. He was difficult to understand. Callers name was Michael Williams with Microsoft. My caller ID showed phone number 203-717-4158. Told me if I did not renew my Microsoft account they would just withdraw $300 out of my bank account. He told me to go to my computer and turn it on. I knew it was a scam. I tried not to laugh. I do not have a Microsoft account. I said I have a refurbished computer. I just play games on my computer. He said OK we are taking $300 out of account. I did not let him ask for money or my account. He hung up on me.

Dale –

Victim Location 28311

Type of a scam Credit Repair/Debt Relief

They have called me for months now and just recently I started answering their calls to figure out who they were. They’re scammers who threaten you that your Microsoft account is past due or something along those lines and when I call back asking what it’s like scam people they hang up.

Caitlin –

Victim Location 78412

Type of a scam Tech Support

Called and said he works for microsoft and in order to renew or cancel upgrade support need to pay $299 or if want to cancel subscription need to be on front of the computer to walk you thru steps. He was impatient, rude, and pushy. I did not give him any info or got on my computer. Has heavy accent.

Jordan –

Victim Location 63125

Total money lost $2,600

Type of a scam Tech Support

Sat, 9/14, Called by tech support from Microsoft because they detected serious breach to my system. I had talked to Microsoft approx. 3 months ago because several red boxes popped up on my screen saying a serious virus was detected and to call Microsoft immediately. I did call the number on my computer screen. Talked to someone who said he was a tech supporter. Don’t remember his name but his accent was Indian or Pakistani. He pulled up files, showing be breaches and promising to clean it up. At that time, he said I could purchase a lifetime firewall for $599 to guarantee no one else could ever hack into my computer. So I paid that money by a debit card. He took the info over the phone, and it was deducted from my bank. End of that story. On Saturday, 9/14, Victor *** pulled up on my screen a web page of himself, his name Victor ***, as a Microsoft employee. He started by apologizing that Microsoft didn’t live up to their contract of protecting my computer, and they would be sending me a refund of the $599. Because while going over their accounts, he noticed that I had been hacked again. Again, the hours long and countless search of files on my computer pointing out to me where breaches had occurred and the content. I hung up while he and his team searched and worked on my computer files, cleaning them up. Literally hours later he called again and said they had completed their work and I need to have a license key in addition of a new firewall. Because my computer was, at that time, "open", they couldn’t take any banking information over the phone, nor could I transfer money to them from my bank because they didn’t want my banking information anywhere online. He asked what kind of protection wall I wanted. A one-year plan, $299.00; a five year plan, $599.00, or a lifetime firewall for $1000.00, which included the license key fee, and that would protect all of my equipment, i.e. two computers and my kindle and my iPhone. I opted for the lifetime plan. As directed, I went to Walmart and purchased 2 $500 g.c.s and gave the card number to Victor. By the way, once I left my house, he called my cell number and we stayed on the line talking until I bought the cards and drove home. Gave him the card numbers, he put me on hold to make sure the cards went through. He came back on line and said they were receiving an error message and the cards wouldn’t be accepted. There was a loud "tone" in the background and he said that was the signal that the gift cards weren’t being processed. He called Walmart on a conference call with both of us. The Walmart employee who answered said their system had gone down, they were freezing any gift cards purchased because of security reasons, and my money would be refunded to my account in approx. 2 hours. Didn’t get the name of the WalMart employee.

So, Victor instructs me to buy more gift cards so they can close this account and send their official report to WalMart to ensure that my funds would be refunded to me. Plus, he said, I’d get the refund from Microsoft so on Monday, today, I’d have $1600 returned to my bank account.

As stupid as it sounds, I did go purchase gift cards for Target, two more for $500 each. Gave Victor *** the card numbers and within 30 minutes our transaction was concluded. He gave me his direct phone number with extension. Plus I had the original number from which he called logged on my telephone.

There is no reimbursement of two $500 gift cards in my account today. I called Walmart, told them the whole incident and was informed that I had been scammed. After speaking with her, I called the phone number he gave me and it won’t connect. I called the number logged on my phone, and it is also an invalid phone number.

I now realize that the $599.00 I paid months ago to "Microsoft" for the permanent firewall, was also bogus no doubt carried out by this same "team" who identifies with Microsoft. And you can actually find Victor *** on Google with a profile of him working at Microsoft. Clearly, it’s not the same person. As I type this, I am overdrawn at my bank in a small amount, and obviously won’t be receiving refunds from Walmart nor "Microsoft".

Please do not use my name or personal identity if this is posted on your website or any other public media site.

Curtis –

Victim Location 44070

Type of a scam Tech Support

I received a call regarding my Microsoft account. Offer a refund of about $299.00. He said if I did not do anything now I would be charged for it. He wanted me to go to my computer. I refused. Caller said the refund is for material I purchased. I said I did not purchase anything. I kept questioning him. I said why do I have to go to my computer if you are going to send me $299. He started stammering and hung. up. I do not have their phone number. I have had tech support scam calls in the past.

Adam –

Victim Location 41653

Type of a scam Tech Support

Received a voice mail that did not identify itself saying an amount would be debited from my account today. I called the number and told them they did not have my permission to debit my account. He said I had to get in front of my computer to fill out a cancellation form and it would take about 10 minutes. I repeated numerous times that he did not have my permission to debit my account for anything and hung up.

Jerry –

Victim Location 43062

Type of a scam Tech Support

I got a call from our land phone number. I thought it might be my husband, but it was Microsoft Computer and I will be charged $200 if I press 2. I don’t even have a computer.

Alberto –

Victim Location 60618

Total money lost $3,000

Type of a scam Tech Support

Received voicemail from Microsoft (I have office 360 subscription) claiming they were going to auto deduct $300 from my account. If I didn’t want this to happen, I was to call 312-500-7144 & request credit. When I called, It was an Indian gentleman in an Indian call center. I asked him if he was in India & he confirmed. Assuming it was MICROSOFT, I allowed them remote access into my computer. Got to a screen where he asked me to type in $300. I accidently typed in $3000. He freaked out & said the only way to credit back $2700 was for me to go to Best Buy or Target, purchase 2700 worth of gift cards & give this guy the redemption numbers. (OK not the smartest thing Ive agreed to do), but I was panicked! This went on from 1PM – 530 PM on 8/31/2019. THis guy had me on speaker phone the entire time including driving to Target to get cards. As it turns out, this particular "representative" after the fact felt guilty, has continuously been texting me up thru today to tell me he was quitting because he felt bad about this? He gave me names & numbers of the people he said are operating this illegal call center in Kolkata India. It doesn’t make sense to me hed provide this info because, there has been no additional requests or access to my computer. He gave me names & numbers of individuals responsible & it seems like it couldn’t hurt to investigate to learn if he gave me accurate info. Microsoft (real Microsoft) instructed me to complete a scam report on their website, which I did on 9/2. I called them today to give this info & a representative informed me my case was closed? They never followed up with me after I filled out the report & have just closed it? The names & numbers given to me are as follows: Owner, Azhar 918910552431, Manager, Shanawaz 918420487957 & 917595937660, Partner/Investor, Razi 918100594619. He said this is happening in a call center in Kolkata India

Benjamin –

Victim Location 60175

Type of a scam Tech Support

Repeated calls from "Microsoft" saying they will pull my license to change my IP address because it was compromised in several countries. The worst part is they call using my telephone number. Not too smart. I don’t answer calls from anyone but I was curious enough to see who was spoofing my number.

Dustin –

Victim Location 72601

Type of a scam Business Email Compromise

They claimed we need to call 208-844-2137 if we use Microsoft windows. Our identity would be stolen including our social security number and other important information. Also we would not be able to use our computer if we did not call the number.

Nichole –

Victim Location 70433

Type of a scam Tech Support

volume if calls in past 2wks.

request to call back by tecording or voicemail;now a person wanting to give a refund for Microsoft plan.

i asked to be taken off list-said they could not.i keep blocking calls/they just use another line

i have not responded.

Richard –

Victim Location 72523

Type of a scam Phishing

Man with foreign accent said he was from Microsoft and that something I purchased when I got my computer had expired, and I needed to renew my subscription.

I never purchased my computer; it was given to me when a business closed and was getting rid of old computers. I purchased nothing from Microsoft. My computer is over ten years old.

I asked the man when it was first purchased, and he first said he did not understand my question. After repeating it a little more clearly for him to understand,he could not answer and went back to his initial reason for calling.

He wanted to charge me $299 for a renewal subscription. I said no. He said he would then refund me the $299 that I had paid. I said I had not paid that to begin with. He said everyone who gets a computer has to pay that. He said he had to send me a form for me to cancel the subscription.

He said to check my computer and fill out the form to cancel the subscription with Microsoft and to receive a $299 refund. I asked how he would get my information to send me anything. He was trying to get that information when I told him I was through talking and going to hang up and that not one penny was to be charged to me or removed from my account if he should somehow have access to it. He was still talking when I hung up.

Marisa –

Victim Location 33442

Total money lost $2,800

Type of a scam Tech Support

I was trying to register my microsoft product, got this website online, These guys called me and said my network is hacked, thats why its not installing & they locked all my computers until i pay $2800, so once its paid, they made my brand new computer crash permanently.

Noah –

Victim Location 48133

Type of a scam Tech Support

I have received about 18 phone calls over the past month. 2 just today where I actually talked to a person with a foreign accent. They leave a message that the are going to withdraw $398 from my debt account for Microsoft renewal services to call back immediately. I called back today and told them I don’t have Microsoft or a computer so do not cal this number again. About 2 hours later I received the exact same call. Again I told them the same thing and that I was reporting them to the Better Business Bureau. They hung up on me. I have put 2 blocks on the numbers this is coming from Chicago Illinois. This is the third number the have called me from. I do not ever answer my phone if it is a number I do not know and block those that leave messages as well. Today I was sick and tired of the constant calls from Chicago Illinois so I answered. The second time I answered because I couldn’t believe they were calling again.

Peter –

Victim Location 44143

Type of a scam Tech Support

A man with an Indian accent called me claiming to be from Microsoft. He said my software had expired and quoted me $199 to renew. I did not proceed with the offer but called instead.

Garrett –

Victim Location 43123

Type of a scam Tech Support

I got a phone call. It began with an automated recording, then switched to a man from Microsoft with an Indian accent. He wanted access to my computer. He told me my computer had a virus which shows my computer has been hacked. It says not to use my computer for any banking.

George –

Victim Location 70508

Type of a scam Tech Support

As of August 16, 2019:

For the past week, we have been receiving automated phone calls multiple times per day which appear to be coming FROM OUR HOME PHONE NUMBER!!

We answered the first few times just to see what would be said. It’s a computerized call with a woman’s voice saying that she is Kathleen or a similar-sounding name, from Microsoft, and the reason for the call is that our Microsoft license will expire in 48 hours, and to press 1 to talk to a representative. We hang up at that point.

We were told by our local BBB that this is a common scam going on, and the thing to do is to NOT ANSWER THE PHONE. Microsoft would NEVER call us. The scammer could then try disguising their phone number with a different phone number, so if we don’t recognize a phone number when the phone rings, let it go to voicemail. If it’s a legitimate caller, they will leave a message.

James –

Victim Location 70374

Type of a scam Tech Support

A woman named Kathareen says your Microsoft license will expire in 24 hours and your IP address was compromised by other countries. Press 1 to speak to a technician.

Julian –

Victim Location 34736

Type of a scam Tech Support

My ip Address had been compromised by many countries and they had to take care of it immediately asked me to go to my computer and type in numbers and repeat back to them.

After I asked him to repeat the numbers a bunch of times you told me I was wasting his time and hung up

Derek –

Victim Location 63041

Type of a scam Tech Support

I got calls from Microsoft saying that my internet security was being cancelled, the warranty was out. I had paid for two years when I got the computer. They were going to automatically renew unless I called them back to cancel. When I called them back, they had already charged me. In order to get my money back I had to fill out a cancelation form. I didn’t fill out the form because they asked for too much information. They took over my computer.

Benjamin –

Victim Location 79007

Type of a scam Phishing

I was contacted on my cell phone at 1:54 pm and they claimed to be from Microsoft and there was $299.00 charge that would be debited from my account if I did not cancel the subscription to their firewall program. My spouse in the meantime sends me a email that states Account Temporarily Blocked by our internet provider. I texted him to shut the system down and delete that email. Strange coincidence that it is the same time that I have these Indian/Pakistani ? fellas on the phone giving me the run around. They were just adamant that I be in front of my computer for some reason. Then it was they would give me the $299.00 as a credit! Had to be in front of my computer. Luckily I am at work and have the sense to tell them it is a scam and I would be reporting them. Which was not well received. He did tell me that he was recording me also and proceeded to call me a SOB. They called from 1-360-208-8438 which shows to be from South Bend, WA. The map on the reverse look up is right smack downtown Seattle. It was also listed as a land line. Hope you have a look at these guys! I know they are taking advantage of the naive public. Happy Hunting!

Mandy –

Victim Location 76645

Total money lost $299.99

Type of a scam Tech Support

I was working on my computer when I received a message from Microsoft Edge stating I need to contact them due to an issue on my computer at that time my computer was completely locked up. I could not do anything on it. so I called 855-233-2947 and a foreign gentleman answered the phone and said he was Microsoft and the reason my computer was locked down was this was a fail safe of Windows 10 to prevent the computer from completely crashing and the computer alerted Microsoft to come to my rescue before the computer crashed.

He said various other things and said if I didn’t believe him I could hang up and verify his company was indeed Microsoft and call back when I was ready but if I tried to use my computer again my computer would most certainly crash. Well this was the only computer I had so I allow him remote access and paid the 299.99 he asked my for to fix the computer and it took about a half hour with him showing me progress along the way. I took much longer than and half hour by the way and after two hours I told him my phone was dying and he allowed me to get my phone charger and was most impatient with me, also a half hour after that he allowed me a break for a whopping 5 mins (yippee!) After 3 hrs of being on the phone all was fixed and my computer was up and running again but he explains I have no virus protection and no malware protection and I tell him that is why I have Windows defender and he says to me I don’t have windows defender on my computer and I tell him I do, its built in to windows 10 and he says its no longer there but for a mere 599.99 he will put it back on and give me a malware protection software and a guarantee for 3yrs at this point I realize I’m being scammed.

I tell him I’m not paying any more money to him and I want to get my money back from the original money I paid. He told me the original work was done but he will turn on windows defender for me as a courtesy, TURN ON?? he told me it was not there, how can he turn on something that is non existent? That’s when I knew I was had. I hung up the phone and waited until Monday to contact my cc company and the Federal Trade Commission, the BBB, the Attorney General and the and you guys out there to let you know. Also READ the message that locks up your computer cause the message has a misspelled word in it and I knew it was wrong when I read it but I bit anyway 🙁

Beth –

Victim Location 61641

Type of a scam Other

Received voicemail stating Microsoft went out of business and they have a refund waiting for me.

Lisa –

Victim Location 61554

Type of a scam Other

Received automated call stating if I did not respond I would be charged $399.99.

Gregory –

Type of a scam Phishing

This number has called our business a minimum of 6 times in one day. Calling back the number; as when you pick up you get a pre-recorded message; you get a person. I have tried several times to inform them it is unlawful to call a business to this effect during business hours but get hung up on each time. Please know that microsoft has not gone out of business!

Caleb –

Victim Location 67213

Type of a scam Tech Support

Received a voicemail from "Microsoft" stating my service was expired and that I needed to pay them $200. I don’t have a computer.

Kayla –

Victim Location 34945

Type of a scam Phishing

I got a call I didn’t answer that left me a message so I called it back. I asked the person on the phone what it was about and they said for a subscription for $299. Now I use Apple everything but my Xbox. The only subscription I have is Xbox Live. He was like it’s a scam why are you calling back report it. Which threw me off. This is the message they left: 15304646645 Depositing new message There will be auto deduction $299 from your account. In case you don’t want to get charges. Please call us to cancel our subscription. Our toll free number is 1-530-464-6645. I repeat the number to call is 1-530-464-6645. This call maybe recorded for quality and training purpose.. Click here: 13608424014 to listen to full voice message.

Jorge –

Victim Location 03301

Type of a scam Tech Support

They called my home phone but came up on my caller ID as my home number. Telling me that my ip address is compromised in several countries and will be disconnected.

Robert –

Victim Location 16505

Type of a scam Tech Support

Consumer has received multiple phone calls from this phone number stating they are from "Microsoft Office" and insist he must pay $299 or his computer will crash. The consumer has advised that the caller sounds like they are calling from a call center as well. Once the consumer attempted to gather additional information the caller would hang up on the consumer.

Levi –

Victim Location 95670

Type of a scam Other

Both my mom (July 2019) and sister (January 2019) received these calls.

The caller states that you have a Microsoft Security Service and it’s about to expire so the want to know if you want to renew the service. Then they tell you that you should cancel and renew later and we’ll send you $299.99. So you’re convinced to cancel and then they get you to go on your computer so that they can remote in to ‘refund’ your money. Then they get into your accounts and transfer money (your own) but too much and claim it was a mistake and they will be fired if they don’t get that money back. Then they try to get you to go get gift cards to replace what was overpaid.

Both my mom and sister allowed these scammers to remote into their computers, in my sister’s case a worker at CVS alerted her to the scam when she tried to purchase several thousand dollars worth of Google gift cards. In my mom’s case she hung up with the scammers and was going to get lunch with a friend and told the friend she had to stop at Rite Aid to get gift cards and her friend alerted her to the scam, as her cousin had been bilked out of $12,000. They had my mom on the hook for $9,000, but we got her bank to close down her accounts and my husband went over to her house and wiped her computer of all of the software installed by the scammers.

Derrick –

Victim Location 71118

Type of a scam Tech Support

The number called and was an automated message. The message said they were calling in regards to our Microsoft Account and that it was needing renewed. The message stated if we did not call them back, they would automatically withdraw $299 from our bank account.

Craig –

Victim Location 73095

Type of a scam Identity Theft

This is MY OWN phone number. I am being called by my own phone number by a robot claiming to be from Microsoft saying they are going to delete something because multiple countries are using my router or something like that.

Marie –

Victim Location 63401

Total money lost $1,000

Type of a scam Tech Support

It was a pop up tech support scam. The pop up said it was a virus and said to call Microsoft’s tech support. They said my daughters computer had a virus and that they had to fix, and that she had to pay 500 dollars for it. They then called her back a year or so later saying her computer needed updated and fixed again, her computer had just had an issue so she believed them. She again paid them. They called her a third time a year or so later, she noticed the pattern, looked up the number and realized she had been scammed. She remembers three people, two males and a female, but only one name for one of them, Adam. They used mostly fear tactics on someone who knew very little about computers. She remembers they had heavy accents, possibly Indian.

Ruben –

Victim Location 63136

Type of a scam Tech Support

I got a call supposedly from Microsoft saying that they were going out of business and that I was entitled to a refund. I asked him some questions and he got aggravated.

Jillian –

Victim Location 62966

Type of a scam Tech Support

Saying if want to keep their service $299 will be deducted from my account if I wish to cancel to call them otherwise they’re going to charge my account well I don’t have a computer that’s what it’s due to Microsoft for a computer I don’t have a computer and they hung up on me

Ruth –

Victim Location 44137

Type of a scam Tech Support

I am receiving calls from Microsoft. They were calling regarding someone is trying to gain access to my computer. Advised me to go to my computer. I did not and hung up. they said said is sending sexual videos from my computer. He said you have been notified and hung up.

Savannah –

Victim Location 43206

Total money lost $2,900

Type of a scam Tech Support

A couple of months ago I was on my computer and it wouldn’t work. There was a message from Microsoft about a virus. I called the number and talked to an Indian guy. Sometimes he said he was Brian, other times, Brett. He said if I pay $199 I would have 3 months protection and he would take care of this for me. So I gave him my debit card number and my checking account was debited $199.

About the end of June I still had trouble with my computer. Somehow he contacted me about my computer. I told him I couldn’t afford to have paid $199 and my computer not work. He asked for more money. I said no. He told me he had to get this taken care of or he would be fired because he didn’t get his money. He said I’m going to give you a deal, you’ll get four years protection. Then he suggested I pay with gift cards. He told me to go to Walmart. I said I never go there. I told him it would be easier to go to Home Depot.

So, at eighty years old, on July 3rd, I drove in the rain to Home Depot. He stayed on the phone with me. He told me to buy 2 Home Depot cards: $1200 and $1500. I bought several cards because I couldn’t put that much on 2 cards. He was on the phone with me while I was in Home Depot. He said not to talk to the clerk. He told me to tell the clerk I was buying the cards for gifts. After I purchased them he told me to go to the car, and scratch off the numbers and give him the security numbers from the back. Then he told me to destroy the cards. So I cut through them, put them in a bag and threw them in the trash.

He has called me back a couple of times since then, but I just let the phone ring. My computer works but I’m afraid to use it.

I filed a police report. My bank gave me a new debit card and a new account.

Jeffery –

Victim Location 32446

Type of a scam Tech Support

Some female called – very difficult to understand- was attempting to get me to renew warranty on my computer- said charge would be $498 and would be deducted from my account. If cancelled, charge would be $99.00. Had to strongly explain several times that I never had this warranty- she was vehement about I had and would deduct one or the other. I bought computer at a repair shop, 2nd hand, about 10 years ago and nothing has been changed on it. Despise someone trying to take advantage and would not listen. She hung up on me when I denied any service, and never had any. I told her I would report this!

Leslie –

Victim Location 37421

Type of a scam Counterfeit Product

Company left a message that card would be charged $299 if I did not call to cancel subscription. Called back, was warned I would be charged $400 if I did not cancel subscription, stated product was Microsoft service package. Directed me to website and told me to fill out cancellation form with personal/financial information. Stated only way to get refund/avoid charge was to fill out form. Agent became agitated when Authenticity of website was questioned, was verbally abusive, and threatened criminal acts of violence.

Brandon –

Victim Location 43204

Type of a scam Tech Support

I’ve gotten at least 9 calls from Microsoft. It’s a man with an Indian accent. He says the is making him give me a refund. He said he needed access to my computer to deposit the refund into my account. I told him he was a scammer, and he began cussing me and called me a b word and worse.

The numbers are:









Rose –

Victim Location 15146

Type of a scam Phishing

The caller stated they were closing the maintenance office dep for microsoft and they needed to give the consumer a refund of $299.99. Stated they would be sending a transaction email for the consumer to follow to receive the refund. Consumer did not provide called with emial address

Alberto –

Victim Location 44110

Type of a scam Tech Support

For the past several days I’ve received at least 8 automated robo-calls claiming to be from Microsoft. They suggest my IP address has been compromised and must press "1" to speak to a rep who will cancel my contract. I have no idea what they are talking about and did not do as instructed.

Angela –

Victim Location 60456

Type of a scam Tech Support

I received phone calls yesterday, June 8, 2019, and today, June 9, 2019, from a man with a very thick Middle East or Indian accent. He told me $399.00 would automatically be deducted from my bank account unless I cancel the charge. Today’s call was even more infuriating and suspicious because it was the same man and I couldn’t understand him. He put his supervisor on the phone; another person with a thick accent that was difficult to understand. He wanted me to type on my https: line, "" When I did, right underneath the search results I was able to see, " scam," so I told him what I saw and that I refused to go to that website because it would destroy my computer and I knew it. He kept talking over me and finally called me a "mother***r" and hung up on me. I’ve tried blocking the calls, but they still get through. I’m panicking because I don’t have $399.00 to be scammed out of. Thus far my bank account has not been affected, but I will continue to check my balance daily. This is wrong on every level. I told the guy that I knew he wasn’t from Microsoft. Their phone number is 312-667-9475. In the message that I first received yesterday and the one again today said, "Call us at Microsoft at our toll free number 312-667-9475. That is a Chicago number (312 area code).

Curtis –

Victim Location 62301

Type of a scam Tech Support

Received a call from someone claiming to be with Microsoft – 520-645-2011, and said my computer had been compromised and had a virus that needed to be fixed. Asked me to give them control of my computer and it would only cost me about $200-$300. I hung up!

Ashley –

Victim Location 93103

Type of a scam Credit Cards

First call was Microsoft and the others are CC .

Joel –

Victim Location 44473

Type of a scam Phishing

Robo call- Dear customer this is a reminder from Microsoft support team of your computer services subscription will be auto renewed there will be auto deduction $299 dollars from your acting (?) to get charges please press 1 to cancel subscription

Gabriel –

Victim Location 89509

Type of a scam Tech Support

These people wanted in my computer to steal my info

Wanted to give me a refund from microsoft

Monique –

Victim Location 89085

Type of a scam Phishing

My cell phone number is being spoofed.

I am receiving calls from my own cell number – 7 calls today.

Robotic recording states from Microsoft and I must update my information or my IP address will be changed/terminated.

Lance –

Victim Location 43229

Type of a scam Tech Support

I’m 90 years old. I’ve gotten several calls from an Indian man with a heavy accent. He told me my Microsoft license wasn’t going to be activated. He said he was going out of business, and wanted to refund me. He was walking me through the steps on my computer. I gave him remote control of my computer. He showed me lots of things on my computer. He told me to go to Save A Lot and buy a Google Play Card, and he would activate my license. He was on the phone for over an hour. He told me to call 747-241-6575.

Dylan –

Victim Location 79109

Type of a scam Tech Support

My wife received a call from an unknown number. When she answered they hung up so I called them back. They said "Microsoft" and told me they needed my computer license # otherwise my computer would be locked down. I told them I’d call back with the # and instead called the real Microsoft who told me that Microsoft doesn’t call consumers.

Rodney –

Victim Location 65802

Type of a scam Tech Support

This company said that Microsoft called them and told them that my IP address had been compromised. They wanted me to call them back. Ironically, the number they originally called me from was my own phone number.

Shanna –

Victim Location 43074

Total money lost $5,200

Type of a scam Tech Support

Microsoft called and said there was a problem with Windows and said they would refund me $299.00 and they needed access to my account. When it was put in it showed up as $2999.00 and that I would have to pay them back in American Express gift cards.


When I bought them I bought four $500 gift cards and two $300 prepaid cards. They told me they could not process the pre paid one and that they could not process partial payments and that they voided those cards. When I told them I would not give them anymore gift cards until I got refund the money for the gift cards. They said they refunded the $2600.00 in my account so I took $2600.00 cash out of my account and bought more gift cards.

After all this was done and I looked closer into my accounts I noticed that they never did give me the original $2999.00. They only took that amount out of my one account and put into my other account. They also did that with the refund of $2600.00.

So now I’m out $5200.00. I feel so stupid and ashamed that I did not see the red flags sooner and that I was tricked so easily. I’m hoping to get my money back but I just don’t want this to happen to any one else.

Terry –

Victim Location 44094

Type of a scam Tech Support

My mom is receiving multiple repeat scam phone calls every day. They use her phone number as the caller ID. They say they are from Microsoft and that will disconnect her license within 48 hours because her IP address has been compromised by several countries. They want her to press one to speak to a technician so they can change her IP address and license key. She pressed one the first time they called and then hung up. Ever since then they have been calling her multiple times every day.

Kristine –

Victim Location 43110

Type of a scam Tech Support

I got a call from Brian Ross at Microsoft saying 27 people were using my computer. He told me to turn on my computer and give him remote access. Then he told me to go to Walmart, buy $1200 of Walmart Gift cards and tell the clerk it’s for personal use so the clerk won’t charge me a $200 service fee. Last September we paid $1000 with our credit card to a tech support scam.

Isaac –

Type of a scam Tech Support

Microsoft looking to cancel a non-existent subscription. Wanted to get into my computer. their number is 1-209-208-8883.

Kari –

Victim Location 54942

Type of a scam Tech Support

We have had at least 10 calls from Microsoft stating our id has been compromised. This has happened many times in the past and they just don’t give up. I just hang up. Any suggestions as to how to get rid of this would be appreciated.

Edward –

Victim Location 83705

Type of a scam Phishing

Consumer called: Microsoft is calling using her phone number and her husband’s initials who has been deceased. They will not leave a message but when she answered the phone there was a prompt to hit 1 for the message – the message stated her computer is corrupted.

Eduardo –

Victim Location 77304

Type of a scam Phishing

I received a phone call that left a message saying, "Urgency call from Microsoft your Windows license key has been expired all services are suspended to renew call our toll-free 1-833-287-9888."

Clearly fraud – they cannot even write a complete thought. When I called, someone with a foreign accent answered, "Microsoft Corporation." I hung up so they could do no damage.

Paula –

Victim Location 15066

Type of a scam Tech Support

Consumer was called by a gentleman called who stated that he was owed 499.00 refund. Consumer stated that he did not have business with Microsoft and there is no reason why he would be owed money. The man kept trying to bait the consumer and the consumer stated again that he would not be owed any kind of refund and the gentleman finally hung up on consumer.

Brandy –

Victim Location 44125

Type of a scam Tech Support

Pop-up appeared on my computer citing problems with instructions to call. I called the number and told them it was a scam but they said, oh no, it’s not. I did not provide them any information.

Alexandra –

Victim Location 44060

Type of a scam Tech Support

While visiting a Walmart website a pop-up appeared warning me of computer problems. The warning said it was from Microsoft. I called the number and spoke with a rep who already had access to my computer. After a while he asked for $299 to fix my computer. He even said I should ask a family member for the money. I did not give him any credit card information but he does have my phone number and address.

Marco –

Victim Location 73110

Type of a scam Online Purchase

I was contacted by phone claiming to have been charged $299.00 for a Microsoft software, and in order to cancel the subscription and receive a full refund I must contact them at 817-402-0091.

Krystal –

Victim Location 63385

Total money lost $5,400

Type of a scam Tech Support

I was told my IP address was being used by 278 hackers in Russia and North Korea, I was told I would use Google play cards to pay for removal protection this started at $400 to start then I was told some were removed then more and more money was needed to obtain complete removal. Also I was told Microsoft would refund all money after complete removal. This scam ended costing me $5,400 also around $3,000 was charged to several of my credit cards, these charges were fraud and were denied. But nothing can be done about the $5,400. I stated several times that this sounds like a scam but was convinced it was not. These people used a correct looking web page and very professional sounding,only after finding several fraudulent charges I knew it was a scam. The date of this incident was April 27 2019

Sarah –

Victim Location 77377

Total money lost $100

Type of a scam Tech Support


Mark –

Victim Location 93030

Type of a scam Other

Scammer wanted me to pay 399.00 for some type of software from Microsoft eventhough, I have an apple computer.

Ian –

Victim Location 15364

Type of a scam Tech Support

My desktop locked up with a page saying I had a security breech and call 1 877 406 6450 for help and don’t turn my computer off. I called and got a "tech support person" who guided me into my computer with entries in small windows. After about 5 mins.he tells me he can fix a "trojan" virus I have for $300 and if I didn’t I’ll lose control of my computer and never get it back. I refused and my computer went blank and wouldn’t even power down. Fortunately the next day my son-in-law was able to restart my computer with my antivirus program.

Jaime –

Victim Location 32533

Type of a scam Tech Support

This was the 2nd phone call we received. The 1st was on 4/16, I did not answer because it came on the phone’s ID as unavailable and I did not recognize the phone number but they said our computer was compromised and if we did not speak with a tech, an arrest warrant would be issued. With todays’s phone call, some how they were able to use my husband’s name and our phone number on the phones ID, so I answered. The woman said she was from Microsoft, our IP address was compromised in several countries and if we did not speak with their tech, our computer would be shut down within 48 hours. I immediately hung up the phone. I would like to know how they got my husband’s name and our landline phone number.

Rebekah –

Victim Location 77539

Type of a scam Phishing

I received a phone call from my own number. When I answered, it was an automated message telling me it was Microsoft calling me because my IP address had been compromised in several different counties. I pressed one to speak to a Microsoft technician. The lady that answered had a very thick accent and she began to tell me how to enter the information to help her fix my computer. I kept her on the phone for 25 minutes while, I googled to see if Microsoft really did this.I was afraid she was going to realize that I didn’t really have a computer in front of me so I asked if I could call her back. She said her name was Jacqueline Jones and her number was 3237947351. When I googled the number I saw a lot of people said it was a scam.

Tammy –

Victim Location 77619

Type of a scam Tech Support

A guy called Alex Martin called me stating he was from Mircrosoft. He needed my computer to sent me my refund to me. I didn’t trust him, I told him that my computer was out being updated. Can I call you back? He said, "No", I call you.

Kelly –

Victim Location 66762

Type of a scam Tech Support

They call with a recording saying that microsoft is going to bill your account $200 unless you call to fix it. This time it was my company phone which doesnt block people. I knew it was a scam so I called to ask how to remove my number. * *** *** *** *** *** ** ** *** *** ** *** *** *** *** *** *** *** ** ** ***

Joe –

Victim Location 43845

Total money lost $1,900

Type of a scam Tech Support

From Thursday through Saturday, I got voicemails every 20 minutes saying my computer was at risk, there could be a breach, call asap. The phone screen read: "Somewhere in the United States calling". On Saturday, I called back, a woman answered. She transferred me to a man. He had an accent. He said his name was Brian Collins and that he worked for Microsoft. He told me my computer had a virus, and my IP number had been breached. He told me to turn on my computer. I did. I gave him remote control of the computer. He then showed me that my passwords were at risk, and I needed to purchase computer protection. He said there were different plans, the cheapest being $500. He told me to go to Dollar General or CVS and purchase a Google Play card for $500. I went to Dollar General in West Lafayette, OH and purchased one card for $500. The clerk did not say a word. I left my phone on during the purchase. He asked me to scratch the code off of the card, then type it in on my computer screen, he had a form up for me. Then he said he would fix the problem and call me back in 45 minutes, and he would close the case. Later that night, he called back to say he could not install a 32 bit SSI. He said the 32 wasn’t compatible with my computer. He said I needed a 64. That would cost another $500.

A few months back, I purchased a security plan for $400. This guy said that security plan wasn’t working. He said it would be reimbursed to me on my credit card. I said no, I won’t give you my credit card. Then he said it could be reimbursed to me by check.

He told me to stay off of the computer as I was at risk. He told me not to do any banking or anything on the computer.

Then I got an email from Microsoft support saying "the money you will be paying will be refunded to you along with the total $2000." He said he would refund the $400, plus the $500 and the second $500. I returned to the Dollar General and purchased another $500 Google Play card. The clerk did not say anything. I came back and gave him the card numbers again, then he said he would work on her computer and call me back the next day. I told him I had to go away, call before 10 am. He didn’t call. When I called him back, he said the hackers got the $500, and I would need to buy another $500 card. He said to make sure the hackers don’t get it, I could just read the numbers over the phone. So then, I called him back the yesterday, the call went through and I asked for Brian Collins, and the call disconnected. I called back and it said all lines were busy to call back later. My boyfriend called from his phone and she picked right up, and asked who he needed to speak to and he said Brian Collins, She transferred the call, and a man came on, and said he was the manager. He said Brian is sick and he would take the card number. I gave him the card number. He said he would call back when the work on the computer was completed. We’ve both tried to call back, but the number is no longer in service.

I bought three $500 cards, plus the $400 for the original scam is a loss of $1900. The original caller who I gave the $400 to was not foreign. I got an email from microsoftsupport(azure.micro) 1-850-280-0064, Microsoft, 1 Microsoft Way, Redmond, WA.

Actually when I got the 3rd card, I went to CVS in Coshocton, OH. The clerk did not say anything to me, but the screen said "If you think this is fraud, call the local police".

Grant –

Victim Location 44402

Type of a scam Tech Support

My elderly parents keep receiving this call everyday from the number above. I tell them not to answer the phone. The caller leaves voice recordings on our answering service stating something about your computer is going to fail unless you renew your subscription. The caller then leaves this number and tells my parents to call back or their will be an automatic withdrawal from their account of $250.00 or more. I’m Microsoft Certified, I’m the son, and Microsoft does not contact people about computer problems nor sell subscriptions to clean and fix computers.

Bryce –

Victim Location 57105

Type of a scam Tech Support

Got a call from my own phone number claiming to be from Microsoft that my IP address had been stolen and used overseas. Stay on the line to get a new IP address.

Kendra –

Victim Location 68313

Type of a scam Tech Support

The caller id showed as our own house number calling ourselves. This number is listed under my elderly father’s name. However, three adults live here and use this number as their home number. The voice recording said they were with Microsoft and our Microsoft account would be shut down in 24 hours because our ip address had been compromised from several countries. The recording asked us to press one to contact their technician, at which point I hung up.

Eric –

Victim Location 60441

Type of a scam Tech Support

While on the internet, a pop-up appeared stating that my username and password were compromised and gave me a number to call. When I called the number, they directed me to a website and asked me to pay $500 in Google Play Gift Card from CVS in order to provide more tech support.

Stacey –

Victim Location 44125

Type of a scam Tech Support

I received a recorded message on my home phone. Three messages. Caller stated the security license on my computer expired with Microsoft. Wanted me to call 1-877-693-8999. I did not call the phone number. The other message was in order to renew Windows Microsoft Key call 844-757-3859. Mentioned Microsoft had stopped Windows service on my computer. No indication of a fee being charged. I assumed this was a scam. I called Microsoft directly and it was not them. I am reporting the calls.

Kathryn –

Type of a scam Tech Support

They have not stopped calling in days, I have blocked the number and yet they still flood my voicemail inbox multiple times a day. The claim to be Microsoft but I got one of the callers really mad and their childish response was indicative of them being a scammer. Luckily I have enough experience to know they are a scam and didn’t lose any money but I fear for those who may not be so fortunate. I have done all I can to stop them but they will not relent. I am 100% certain that they are scammers and have called them repeatedly to get them to stop to no avail so now I’m posting this number everywhere online to warn others of their disgusting persistence.

Micheal –

Victim Location 35401

Type of a scam Phishing

I received this voicemail “?18174020091 Depositing new message There will be auto deduction $299 from your bank account. In case you don’t want to get charges. Please call us to cancel our subscription. Our toll free number is 1-817-402-0091. I repeat the number to call is 1-817-402-0091. This call maybe recorded for quality and training purposes.. Click here: 13608424004 to listen to full voice message.” when I called back, he said he was with Microsoft. His language and tone did not seem professional (more improvisational), and there was a lot of noise in the background, so I was initially skeptical. He said that I was being charged because I have a Microsoft computer, and I had not told him my name or any information other than that I received that voicemail. I asked who he believed he was speaking to, and he replied “hold on.” After 30 seconds or so of shuffling and a side conversation, he told me a name very similar to my own. He asked if I had a Microsoft computer, and I said no. He asked what kind I had, and I said which kind I have. I asked for his name and company. Again he said “Microsoft” and told me his name was “*** ***.” I asked which call center he was calling from, and someone in the background told him to hang up, which he did.

Rodney –

Victim Location 44473

Type of a scam Tech Support

Robo call- Hi this is an emergency call to notify that the license key of you Microsoft windows has been expired and all Microsoft services have been stopped on your computer to renew license please call toll free 1-888-753-0267 license key of your Microsoft windows has been expired to renew license please call toll free 1-888-753-0267

Robyn –

Victim Location 30736

Type of a scam Debt Collections

Male with Indian accent called me at work and asked "is the ML" (perpetrator knew my full name). I responded "what can I do for you" he asked again "is this ML" and again I responded "what can I do for you" . He asked yet again if I was ML and this time I asked "who’s calling" and he responded "Microsoft". He then asked if I was a "SA at PX" (he knew my occupation and company) and when I did confirm that, he promptly hung up. I think I may have said "that’s correct", but; I’m not positive. Confirmation was all he needed. I’m checking to make sure my credit reports are locked!!!

Lori –

Type of a scam Tech Support

I have received numerous call from different phone numbers about a subscription of some kind. Yesterday I finally had someone to talk to. He said it was Microsoft and I was being billed for a renewal. He is supposed to call today to give me information how to cancel and apply for a refund ! If I go to my computer and he will help me do these things.

I looked up the number on Google and see many listings for this number and some of the other frequent number that are said to be untrustworthy or a scam. How do we stop these calls so the innocent believer don’t get trapped. .

Brendan –

Victim Location 44004

Type of a scam Tech Support

I wanted to report a call I keep getting from Microsoft. Something about computer protection. Sounds like it could be a recording. Caller has an accent. They mentioned $299. I did not send any money. Wanted to report the calls from phone number 609-312-5728

Sabrina –

Victim Location 44147

Type of a scam Tech Support

I received an e-mail that said "Thank you for your recent purchase." I called 855-700-0591 and was told I ordered an MS Surface computer for $3500. When I told them I had not placed an order they said they needed to get into my computer in order to cancel. They also asked for my bank account information. I did not provide it.

Angel –

Victim Location 32577

Type of a scam Tech Support

The lady said was Katherine called three times on Saturday morning beginning at 7:30 am and that she was calling to inform you that your Microsoft had been broken into and that your licenses were compromised. On the phone if she wanted more information on how to correct this to press ‘1’ on her phone.

Leonard –

Victim Location 61008

Type of a scam Tech Support

I received a call on my landline. The automated voice said, "My name is *** ***. I am calling your from the ***  *** ***."

I know *** doesn’t call people, so at this point I hung up.

I do not have caller ID, so I can’t provide a telephone number.

Lawrence –

Victim Location 79108

Total money lost $599.99

Type of a scam Tech Support

I was contacted on 6/24/18 by someone claiming to be Microsoft. They took control of my computer and locked it down. I paid them $599.99 from one of my Credit Cards to clean my computer. Fast forward to 3/16/19. The contacted me again with a warning message and then a call to say it was time to run a check again, results where my firewall had expired. They wanted $399.99 to fix. I told them no this time and turned off computer. Then called the to get further instruction as to what I needed to do.

Melissa –

Victim Location 37167

Type of a scam Tech Support

When I answered it was a recorded message saying my Microsoft subscription was due and $599 would be charged to my bank account or card on file. Then it said to call 803-302-8672 regarding this payment. I knew this was someone attempting to falsely obtain my info and money. An online search shows many people report receiving a similar message during March 2019, only the dollar amount varies, as if an attempt to seem authentic.

Albert –

Victim Location 80204

Total money lost $7,000

Type of a scam Tech Support

A pop-up "error" showed up on my computer screen with a phone number to call Microsoft. I called the number and a man named Albert Dawson answered the phone. He had an Indian accent. He said a virus had been uploaded onto my computer and that my malware software had expired and I needed to renew it for $200.00. He said I needed to pay with gift cards because they will never ask for my credit card number or other personal info because there are too many "scammers" out there and that they are an honest company.

So I did this and to provide "services", he said he needed remote access to my computer. He brought up a list on my computer that showed the supposed "porn virus" that my computer had and that all my personal data would be stolen if I didn’t get the new software. A few days later he called back and said that due to an error, they uploaded an out of date version of the virus detection software and so they owed me a refund.

In order to do this, they needed my bank information so that they could do a direct transfer of the refund into my account. They said they would also refund me the $300 I spent on anti-virus software when I initially purchased the computer 3 years ago. So total refund of $500. I went along with it because I thought "oh…they are giving me money back, not asking for it, so how could it be a scam?" They brought up a screen that was supposedly "encrypted" so I could type in my bank info securely. He specifically said not to make any errors or back space or the money would not be transferred to me. He even said that once everything was squared away, that I needed to go back into my accounts and change my password and ID for security against scammers!

I had to type in $500.00 on the screen for the transfer but it came up as $5000 instead. I KNOW I did not make this mistake on my end. They said I made a huge error and that now $5000 would be transferred into my account instead of only $500. I would have to pay them back $4500. Which means, I had to purchase $4500 in visa gift cards and google play cards. They were even able to show that the $5000 had transferred into my account. I had all kinds of problems getting the gift cards because either the stores where I got them were limited in how many they could sell (due to scams!) or I reached my daily withdrawal limit on my accounts. I ended up having to draw from two accounts to get the $4500. Iater I received a call from Albert saying that the company could only receive funds from one account so they transferred the $4500 back in told me I had to go back and get more gift cards to re-do the transaction.

In the mean time, I received e-mails saying both my accounts had reached had been overdrawn. At this point, my bank froze my accounts because of the unusual activity and suspected fraud. I called Albert and told him this and he said it must have been a "server" error and that they would need to "fix it". They had also changed my password, user id and e-mail address on my bank account without my authorization. They had also transferred money between my two accounts without my authorization. I called Albert out on this as well and he just explained they had to do that so that they could transfer the money back in. I finally went to my bank and explained everything and they verified it was a scam and I filed a fraud report, closed my accounts and opened new ones. In the end, I lost about $7000 because the money they said they put back in my accounts was never put back in. They somehow managed to make it look like it had been. In the end I inadvertently gave them $4500 of my own money…plus they stole the remainder of my money from both accounts. All these interactions happened over the course of about 10 days. I texted Albert to tell him I thought he was scamming me and he insisted he wasn’t and that all I needed to do was give him my bank info again so he could make the transfer. I of course did not do this, but offered other ways he could get my money back to me, like a cashiers check or western union transfer with cash pick-up. He was of course resistant to these options and said they would charge his company a fee. I said then just subtract the fee out from what you owe me. After some further exchange, he finally broke down and said for me to pay him $200 in gift cards and then I would have my money…if I did not do that then I would never get my money back or hear from him again, and he threatened to use my SS# to steal from me. Thus ended any further contact. Since all this, I’ve changed passwords on all my accounts and put a freeze on my credit reports with all the credit bureaus, and have downloaded some extra software to remove any viruses and spyware that might be lingering on my computer. I was completely unaware of the "gift card" scam and the "tech support scam" until now. It seems they are getting more and more sophisticated and convincing in these scams and I really hope these people will all eventually be shut down.

Rose –

Victim Location 32082

Type of a scam Tech Support

Was told that Microsoft was going out of business and I was due a refund

Raquel –

Victim Location 48854

Total money lost $1,000

Type of a scam Tech Support

Scammer said Microsoft owed me refund of $299 for tech support pmt. He took over my computer to transfer the refund to my checking acct, but instead he wired $1000 to himself.

Philip –

Victim Location 43068

Type of a scam Tech Support

I got a voicemail from a woman who said she was from Microsoft, and I was due a refund. She wanted me to call her back. I didn’t call her back.

Hilary –

Victim Location 68124

Type of a scam Tech Support

Left message telling the consumer they needed to pay $399.00 for an anti virus to be put on their computer. Consumer didn’t call back.

Miranda –

Victim Location 43130

Type of a scam Tech Support

I’ve received three calls this morning from Allen Ambsu from Microsoft. He said we are owed $299.99 for a refund for tech support services because their company is now going out of business. He told me to go to my computer. The number I was to call back was 855-693-5999.

Eduardo –

Victim Location 16123

Type of a scam Tech Support

At my 75 year old mothers today visiting and phone rings and she said answer this, they call every day for the last month but I don’t answer it. answer and a recording comes on that I must call the number back because "your internet has been hacked" so I call back. Man answers and says "How may I help you" I answer "you tell me, your the one that is calling my house everyday for the last month". He replies, "your internet has been hacked and I am here to help". So I lie and say "Sir, I dont even own a computer" He then says, thats ok, people can still get your personal information through your wifi/cable line. I said, well then that is something my cable company will deal with and protect me from. He says, no m’am they will not, I am here to help with that. I say well, what is it that you need from me? He flat out say MONEY. I say NO Way are you getting money from me. He says, I need money so I can fix this problem for you. I laugh and said well I am not giving you my money. He then hangs up on me. I call back and get a different person, explain to them that I was hung up on, and they tell me the same story that they need money from me and I tell them to remove my number from their list and that they are a scam, and she hangs up on me. I call back and get the same girl, tell her that she just hung up on me, and ask again to remove my number and that I am turning them in to the and she hangs up on me again. Tried calling again and it just rang and rang and finally got a recording that all lines were busy. Tried one more time and got the same thing. Now I know there are alot of people paying them money out there that dont know any better. I feel bad for them. Hope somebody does something about this.

Angela –

Type of a scam Tech Support

Automated call stating they are from Microsoft and that our IP address has been compromised and is being used in several foreign countries. Choose 1 to speak with a representative. You need to set up a new IP address or your Microsoft Account will be shut down in 48 hours.

They call pretty much every day, up to 10 times a day.

Ronnie –

Victim Location 95747

Type of a scam Tech Support

The first, The man in the phone with an accent approached me by calling my land phone number by a woman’s voice which generated by a computer. It Left 1-888 number. I called back to find the detail of the call. He stated that the Microsoft will pay me back for my computer internet security system that I bought 7 or 8 months ago,$299.00. Because Microsoft security system was hacked and MS must pay by the law of USA because it can not protect the customers any longer. He also stated that he cannot reveal any customer because MS program was hacked and cannot find the customer lists. He said it can be inquired the it’s number by 1800…. When I requested the 1800 number he hung up the phone. I was able to keep 1-888-402-9182 and I am reporting it.

Erica –

Victim Location 57032

Type of a scam Tech Support

Left a message stating they were Microsoft and there system was going to be shut off. Said to call back. Consumer did not call.

Erin –

Victim Location 32448

Type of a scam Tech Support

Just contacted by phone by a man with an East Indian accent stating he is helping people who paid for computer technical support for Microsoft get a refund of $300 thru the because that tech support business was closing down. Asked me if I ever paid for tech support. Said I would need to write down a "License Number" and be at my computer to verify the license number he just gave me. Then he would tell me how to get online refund paperwork from BBB to receive a refund. Didn’t get his name, but he gave me a call back phone number of 252.346.2558 and to call back after 6pm. I told him I was too busy to get on the computer and needed the number to call back. He was reluctant to give it to me but finally did. I asked him where he was calling from and answered Austin, Texas. He also said he would put a temporary lock on my computer until I called him back. I then told him forget it, I don’t want the refund. He said ok, you don’t have to take it. That ended the conversation. The license # he gave me is 888DCA60-FC0A-11CF-8F0F-00C04FD7D062 (Said this is the "service license #".

Alex –

Victim Location 95954

Type of a scam Tech Support

a call to my home was received from Microsoft saying that there was and security issue and that since we are having this issue they would refund us our money from the security that we bought in the process of walking us through gaining access to our computer and access to our bank accounts afterwards so they can put money back into our account to refund the money from the security program that we purchased they made it look like the money was put in by transferring money from one account to another the guy thankfully on our end messed up and added a one in front of the amount so it looks like he put more than he was supposed to in our account and we were supposed to get a Walmart card and say it was for a grandson cuz this is my mother’s doing this and that’s when the red flag came on and then I called Microsoft shut off my computer and changed everything on the bank accounts but we are one of very few people that did not have the unfortunate luck to have our money taken because we caught it just in time but yet they’re still calling our house thinking we’re going to fall for it again

Kristina –

Victim Location 67212

Type of a scam Tech Support

Left message that there Microsoft was going to be turned off and they needed to call back. Consumer didn’t call back.

Andrea –

Total money lost $2,040

Type of a scam Tech Support

About a year ago I was downloading a textbook for school when I encountered a virus and I heard sirens and my computer was telling me to call Microsoft at this number, so in a panic I did. The guy sounded East Indian and asked me what happened. I told him about the virus and he sounded very concerned and asked me to enter something in my computer which gave him remote access. Then he did some things that looked legitimately like virus scans, etc and then began telling me my identity was at risk, along with everything else on my network. He then began to go over my options for protection packages and was very adamant that I would be protected and had nothing to worry about. That ran me about $400CAD.

Now just yesterday this same guy calls me back saying that they have been receiving security notifications from my computer. He was very concerned again and insisted he show me what was happening on my computer. It looked like a lot of activity that someone else was accessing my IP address and therefore my network. He explained that bad people have powerful tools to hack into networks and use people’s identity and/or IP address for sexually explicit material involving children. I was completely freaked out and he went over my options again and this time it cost me closer to $2000 CAD for lifetime protection guaranteed my network was safe for life no matter how many new computers I got.

The name on my credit statement was ‘Management K Inc’ which I then looked up (of course, after the fact) and it doesn’t exist. I called the number they left me and it either hangs up or someone answers but doesn’t speak.

I’m very disappointed with myself for falling victim to this bull[censored]. I hope this message gets out so it doesn’t happen to others. I’m going to the police to report this fraud.

Grant –

Victim Location 44109

Type of a scam Tech Support

I received a message on my home phone today. Jessica Woods with Microsoft located in McLean VA. She sounded foreign. The message stated if I did not call them back within the hour they would turn off my computer. I was not having any trouble with my computer now I am. Phone number 855-501-6333. I called the number back. I said what is this going to cost me. For one year of computer service the cost would be $149.99. I did not pay any money.

Miguel –

Victim Location 95661

Type of a scam Tech Support

1-12-19 AM I’m looking at the MSN news on my laptop suddenly a grey box flashing & a voice saying This computer has be put under corrupt and has an Error system from a porn site. Freaked me out so I called the 800 Num an hour + on the ph w guy that knows his business. He wanted $500 google play card and then call him back give him the number and he can make all my computer problems go away.

I didn’t do it. He called me 3-4 times a day until last week or longer. He said if I didn’t calll him w the info my computer is dead. Well he’s right. I can’t change anything in Safe Mode and I can’t seem to find it first!

Justin –

Victim Location 63108

Total money lost $800

Type of a scam Tech Support

As I was working on my computer, a message came across the screen, it read from Microsoft saying that my computer was being hacked and to call a number immediately. I panicked and called the number. A man, named Sebastian Braun, employee #ms294151 said he was with Microsoft and my computer was being hacked and he was showing me where it was being hacked because he was already in my computer showing me different places where he said hackers were able to get into my computer and that I would need a firewall to keep them out. He said that would cost me $1000 but when I told him that I didn’t have that he asked how much I did have. When I told him only about $800 he asked if he could put me on hold while he checked with his supervisor. He then came back and said that would be fine and then said that I would need to get a google play card from Walgreens. I asked why couldn’t I just put it on a credit card and he said that he couldn’t accept anything with my personal information. I didn’t understand it but I did what he asked and then scratched off the back of the card and read him the numbers. I should have followed my first mind just hang up the phone but I didn’t. This was a very hard lesson to learn. Please be careful and never give money to anyone without verifying they’re from the actual company.

Gary –

Victim Location 79602

Type of a scam Tech Support

The caller claimed to be from Microsoft and threatened that my microsoft account would be deleted / shut down immediately if I did not speak to their technicians. They have called us several times each day for the last few days.

Evan –

Victim Location 64016

Type of a scam Tech Support

They keep calling me and want me to give them my on line banking information so they can give a refund of $499 for tech support on my computer which I did take out a year ago but at the time I only paid them $399. I don’t due on line banking so I ask them to just send me a check and they said they can’t they insist on me giving my banking information. They also took control of my computer when all this was happening. How do I get this to stop? They continue to call me from this 833-228-1902 phone number every couple of hours. Please help me.

Marisa –

Victim Location 78209

Type of a scam Tech Support

Got a voicemail from the above number stating that 299.00 would be deducted from my bank account unless I called them back.when I called back a man told me he was from Microsoft and that I had overpaid for service on my computer and they wanted to send me the money through direct deposit. After informing the man that I had never gotten any services from Microsoft and I believed him to be a scammer, he hung up on me.

Latoya –

Victim Location 16125

Type of a scam Tech Support

Victim was contacted by Cathy Jackson with Microsoft saying she is owed a refund for over payment. Victim was told to call 844-386-8578.

Randall –

Victim Location 32132

Type of a scam Tech Support

Severe, relentless pressure to get in front of my computer because Microsoft’s technical off-shoot Dept had detected a VERY serious problem with it! Even my caller ID said MICROSOFT! I didn’t fall for it but did thoroughly enjoy wasting 20 minutes of THEIR time before they hung up on ME, LOL. Rec’d 2 of these calls one day + another the following day.

Rachel –

Victim Location 43209

Type of a scam Tech Support

About 4 days ago, an orange border appeared on the top of my computer saying someone was trying to access my bank account and directing me to call them. I called and spoke to a man who sounded Indian. He said he was w/Microsoft. He said he was going to charge my credit card $400 for services.

Mayra –

Victim Location 78217

Type of a scam Tech Support

Got a obsence reactions when I told him no longer own a computer.

Tracy –

Victim Location 66030

Type of a scam Phishing

I’m receiving voicemails from “Microsoft” telling me $299 will be taken from my bank account if I do not call to let them know what I want to do about my “already existing” service. The return call results in an Eastern man saying HI! No business name, just hi, and reiterating money will be deducted from my account. He then indicates, in order to cancel you must fill out a form that can only be emailed to you. I did not supply this information. Told him I no longer have a computer, he told me he would cancel. The calls continue.

Jake –

Victim Location 28104

Type of a scam Identity Theft

On January 7, 2019 starting at 7:45am Microsoft started calling our phone saying that our account needed to be update with personal information. We do not own a computer nor do we know how to work the internet. Since then they have called us 5 times for noon.

Trevor –

Victim Location 19808

Type of a scam Phishing

"Dave" from Microsoft. Claims my Microsoft Licenses have been transfered to him. He’s ready to do a License Survey.

Michelle –

Victim Location 43228

Type of a scam Tech Support

I’ve received about 50 calls from a place calling itself Microsoft 844-850-9552 telling me I’m owed a refund. They wanted my bank account number. They call over and over, and cuss me out.

Angel –

Victim Location 63703

Total money lost $500

Type of a scam Tech Support

We had been getting calls on our phone number and we have an old computer system. We received one call from a guy representing Microsoft and he was saying something was wrong with our network. He said he could help us resolve the issue but we would need to provide a payment of $500 for the work to be done and suggested we use a prepaid card. At one point he told us that the $500 was not enough to cover the protection and that we needed to provide more money. this time the request was for $2,000. At this point we knew we were being scammed. Later we contacted actual Microsoft and it cost us $300 to fix what the scammer did on our computer because he’d been trying for a year.

Nicholas –

Victim Location 71112

Total money lost $500

Type of a scam Tech Support

I was contacted on dec 4 by a person claiming to work for microsoft and that my microsoft license had expired. He stated there was a one time fee of $500 and that I would never have to renew it again. He then said i could pay it with a prepaid gift card, which i purchased and then gave him the numbers. he then contacted me and said it didn’t go through and to buy a different one and that he would refund the second $500 but the minimum Microsoft cound refund was $1500 and that I would have to but several more gift cards. He also showed me what appeared to be a valid check from microsoft made out to me for $1500.00 It wasn’t until Alex Brown contacted me and said they needed an additional $2000.00 that I started getting suspicious. I then asked to speak with a supervisor and was transferred to a person who said his name was Henry Green. When I questioned why they couldn’t send me the check he said they were not able to direct deposit it. When I told I didn’t have the money and asked why it couldn’t wait a day or two he stated it had to be done that day and that it couldn’t go beyond that. He then transferred me back to Mr Brown who said he would credit y credit account once I provided him with the other 2000.00. WHen i questioned him about how he was going to do that because he didn’t have my credit card number he assured make could do it. I then contacted Discover Card to see if this was true and they informed me that I was being scammed. They attempted to contact several more times claiming they were going to lose their jobs. When i told them I wasn’t able to do anymore Mr Brown got mad and hung up.

Gloria –

Victim Location 52772

Type of a scam Identity Theft

A supposed employee of microsoft called and said I had something in my computer which would cause the computer to crash. Viruses or unwanted programs, the terms he used varied a bit. I talked to this guy for too long and kept asking questions, example how do you know

that these things are are in my computer, are you illegally in my computer, give me your phone number, etc? The guy said I had to do it immediately or it would be too late. I stated that this conversation was ridiculous, and hung up. Then I got 7 callbacks from the same number.

This was also a land line.

Ann –

Victim Location 35010

Total money lost $159

Type of a scam Counterfeit Product

Scammer called me on the phone because we had talked before. I am also one of the people that they grabbed with the "red screen" call this number and I’ll fix it. Those cost me about $200.00. On Dec.10, 2018, the same person, *** ***, aka *** ***, *** called me to tell me I was due a refund form my previous purchases. I was instructed to go purchase a Google Play Card in the amount of $500.00 without telling them what it was for. If I did that, my refund would be placed on that card. He just kept on and on until he told me I had to do this by a certain deadline. Never told me the deadline. I told him not until tomorrow. He did not like that. Still trying to reach me. Don’t fall for this please.

Martin –

Victim Location 52002

Type of a scam Tech Support

I kept receiving calls that I am owed a refund from Microsoft for a tech service I was overcharged for back in 2015 or 2016. Although I was part of a class action suit, I am suspicious of this because it was not Microsoft, it was a business out of India that kept talking me into buying more and more protection. This call just took my general info, not any bank numbers or anything but when they had me give them access to my computer to "verify" who I was, I canceled the whole process. But now I am afraid they somehow got access to my passwords, etc. I quickly reset my bank password. Should I worry about this or do anything else to safeguard my info?

Kaitlin –

Victim Location 68462

Type of a scam Tech Support

I received a call on my cell phone (which I have listed on the do not call list) which was a computer generated call and was told from the computer voice that I was due a refund from Microsoft for tech support on my computer. I was then instructed to press 1 to get my refund. Since I did not pay Microsoft for any tech support I was curious to see what this was all about. After pressing the number 1 I immediately heard a male voice (which was east Indian accent) he asked if I was on a desktop or laptop and to press the ctrl plus r which brought up a box and was told to enter which brought up a Supremo Control website. I was then told to press the download button. At that point I hung up on the person and was then called back by that person and he called me by name, and I hung up again. He called me again and I did not answer. Before he could call again, I blocked his number. He wanted me to download a remote control software so he could gain control of my computer.

Janet –

Victim Location 44095

Type of a scam Tech Support

I have been receiving calls from Microsoft. The caller is a man and has an accent. They have called numerous times. Their phone number is 888-405-7554. The caller stated Microsoft owes me a $300 refund. Services I paid for and did not use. Wanted me to go to my computer and let them into my computer. I told him my computer does not work. I asked if they were with the and he hung up on me. I know it is a scam and wanted to report the call.

Rafael –

Victim Location 50401

Type of a scam Tech Support

My mother got "apparently" from Microsoft (a foreign male) saying if this isn’t taken care of on my mom’s computer or Microsoft will be shut off. My mom brought this to my attention and I call the 855-900-0376 and tried to talk to them…got hanged up 3 times and the 4th they wanted me to get on mine and I didn’t fall for it. I know this a scam and would like this to investigated and let me know what you can do. I would really appreciate it.

*** *** ** *** (where you can contact me)

Mindy –

Victim Location 15370

Type of a scam Tech Support

Received a phone message saying my Microsoft license key had expired and all computer functions would be stopped; to fix this problem call 1-855-426-3666

Preston –

Victim Location 44333

Type of a scam Counterfeit Product

Rec’d phone call recorded on voice mail stating:

This is an emergency call from Windows Microsoft. Windows license key had been expired.

All services have been suspended in your computer. To renew call our toll free 1+800-217-0825.

Internet research determined Microsoft does not call for this purpose.

Clearly this is common.

Believe these actions should be pursued by law enforcement.

Meredith –

Victim Location 76180

Type of a scam Tax Collection

Trying to scam people nothing new

Valerie –

Victim Location 43228

Type of a scam Tech Support

I am 81 yrs old. I keep getting calls from Microsoft saying they owe me money and want to give me a refund.

Juan –

Victim Location 43081

Total money lost $100

Type of a scam Tech Support

Someone called me on 11.21.18 at 3:50 pm from Microsoft, because they helped to fix my computer last year, they wanted to give me a refund. He asked for my credit card number. I was checking my email and saw an email from Western Union. I called WU. Then I called Chase, and they said they withdrew $100 from my checking account and bought a Starbucks gift card. The bank said they would help get my money back. He’s still trying to call me.

Michele –

Victim Location 35757

Type of a scam Tech Support

On 11-26-18 I got a voice message on my cell phone stating that my Microsoft license for Windows 10 had expired and that I needed to call

855-660-4106 immediately and that the Microsoft key on my keyboard would no longer work. 

Nikki –

Victim Location 61356

Type of a scam Counterfeit Product

Saying my computer was hacked and I told him I don’t have one hung up on me and I cannot understand much he said

Andres –

Victim Location 81211

Type of a scam Tech Support

Emergency phone call message stating Microsoft Windows license has expired, all services will be stopped, to renew, call the number 855-426-3666

Keri –

Victim Location 44130

Type of a scam Tech Support

I am receiving many calls on my landline. I had ten total calls this morning. My caller ID shows my own telephone number. The calls started at 7:45 this morning. The caller said your IP has been compromised by other countries. They identified themselves as Microsoft. Caller did not give a name. I need to change my IP. It was a recording. The recording stated to press a number. I just hung up. I thought this is weird the call is coming from my house.

Anna –

Victim Location 32082

Type of a scam Credit Cards

On Friday July 10 around 6:30pm est my wife *** was contacted by a company out of Buffalo NY saying that they from Microsoft and that there was errors on the computer.we are not real good on the computer and they tricked us and took over the computer without our consent. Then she turned turned us over to her manager. He showed on the computer all the errors and then tried to sell us protection for this problem. That is when I told him to get off my computer and he did. My wife said that she was going to call the police and the man hung up the phone. My wife then called the police and they said to turn off the computer and then reboot it and then run a security scan which was done. He then said to contact the credit bureaus. We wanted to contact you about this problem. Thanks, ***

Aaron –

Victim Location 96844

Type of a scam Tech Support

They want information about me and my computer.

Got a call back – 813-990-0958

Donald –

Victim Location 23113

Type of a scam Tech Support

I received a call from someone who said that there was a virus on my computer that he needed to fix. I told him I did not own a computer, and hung up. 

Nichole –

Victim Location 08011

Type of a scam Tech Support

Someone who claims to be from Microsoft called to tell me there is a virus on my computer. The first time this happened, I was on computer and a pop-up claimed I had a virus to call a number. I, being a dummy, called the number. They took over my computer. As an after thought, it was amazing how they knew exactly where to go. They wanted $200 to fix it. I told them I would shut it down because I didn’t have that kind of money. They were persistent. Next day, puter was fine. Now they are calling me and telling me to go to my puter and turn it on. I said no, not to call me again. They hung up even before I was finished calling. This also has happened to 2 other people I know. Pretty sure it’s a scam.

Jonathan –

Victim Location 45506

Total money lost $415.55

Type of a scam Tech Support

Received call from a company called Mircosoft stating needed to clean up computer. Only going to charge me 20.00 for a firewall protection, they seen my email account deleted my spam email and trash email, seen my bank account info and went through western union and stole 415.55 from me then tried to use moneygram and I went off of them. I have numbers they called from and they provide all fake. I was able to keep one of the email with the notification from western union

Timothy –

Victim Location 23229

Type of a scam Tech Support

Rec’d repeated calls from phone 1-212-851-3149 trying to gain fraudulent access to my personal computer

Maurice –

Victim Location 44614

Type of a scam Other

Was contacted by phone by Microsoft said there is a problem with my computer and they needed me to sign on to my computer so that they can repair it.

Jesse –

Victim Location 95688

Type of a scam Other

I have been getting many calls for the past 4 years from people saying that they are from Microsoft, wanting me to follow what they tell me to do on my computer. They want to turn on my computer and go step by step with them to repair fix or something. I have been asking them to stop calling me and to remove me from their list of calling and to this date 5/20/2015 at 4:15pm they called again and I asked them to stop calling and hung up on them. I have been trying to contact Microsoft and have them remove me from this calling and they seem to have no issues to fix this. I do not want to be harassed by whom ever this is anymore. Please someone help me to get this resolved. I think 4 years is long enough, even registering on the Do Not Call List and you still seem to get the calls, so I cant tell you where they are coming from.

Evan –

Victim Location 35299

Total money lost $800

Type of a scam Tech Support

Called from Microsoft, people sounded like they were from India. One name was Chris Wilson, the other Ryan Wilson. They said she had viruses and they needed her name, the last four of her social security, her credit card info, etc. She could see they were in her computer doing stuff. She then got a message that she needed to update her computer. The computer is now locked and she would have pay money to unlock it; consumer was hysterical. Scammers called her back and she hung up the phone.

Natasha –

Victim Location 43035

Type of a scam Tech Support

April 8, 2015 consumer received a phone call from this company stating there is a problem with her computer, identifying themselves as Microsoft and her computer had a virus and they would fix itl

Bruce –

Victim Location 45319

Type of a scam Tech Support

Received an unsolicited phone call from a foreign person claiming to be from Microsoft. He stated my computer is sending out a virus.

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