Microsoft support Reviews - Microsoft support Scam or Legit

Casey – Jun 24, 2020

Victim Location 43112

Type of a scam Tech Support

Recieved a call on my Voicemail stating they are Microsoft Support and unless I call 422-528-1709 I would be charged $399.00 renewal.

Regina –

Victim Location 78250

Type of a scam Tech Support

I received a phone call today, January 27,2020 (10:38 a.m. CST) with a recording saying that my credit card was being charged by Microsoft Support unless I called the number (866-261-4631) back to cancel. I did not call the phone number back but instead called the MS Support Center from the phone number I found online (1-800-574-2028) for George West, TX. I was only able to leave a voice mail at their request and am waiting for a return phone call. I have no email or image to provide because it was a phone call.

Robert –

Victim Location 64083

Type of a scam Tech Support

Yesterday while I was on my computer, all of a sudden my laptop froze. The image listed the following # for me to call – 888-334-0953. It stated the website was from Microsoft Support.

After calling and spending well over 30 minutes speaking to someone with very broken English, the person stated "We can fix your computer but first we need to charge one of your accounts $199.

I said "To verify your organization, I will call you back at a different number before I pay the $199.

The person then began almost begging me to first pay the amount so they can initiate the procedure to "clean up" my computer. After several minutes of arguing I hung up, very angry with myself.

Erik –

Victim Location 68164

Total money lost $1,003.99

Type of a scam Tech Support

I got an email today from [email protected] (Microsoft Support) and subject was recent bill.. please check the below information:


Your computer support contract has expired. We will automatically deduct 747 dollar from your account as per as contract rule.

If the account through which you have paid is not active or changed, We have the last 4 digit of your SSN, So we will deduct the 747 dollar from your current operational account.

If you wish to cancel your contract, Please call our financial department in 972-774-5228



1945 Gaul land street, Dallas, TX 79217, USA

After getting this email i called on the number which is mentioned in the email to cancel the charge which is $747. But the Technician "John"

said that he is the Boss of the company and you need support with Network & Support.

I told him that I have my own Technician from last couple of years and i don’t need any support. But he said that in order to remove you from our record or system that we need to verify some information which included my Full Name , address , email, phone number, Credit card. So i was thinking that if i will give him all information so may be he will remove me from his system or from Financial Department. So i gave him all my information including my D.O.B. He also took access of my Computer with the help of Team Viewer and Show my PC software. After 1 hour conversation i hung up on him because i was very frustrated because they way that he was talking was relentless and rude.I did not give him my SSN information.

After this when i checked my Bank statement so i found there is a fake charge for $1003.99 from WORLDREMIT DENVER CO 802020000

» $1,003.99 on 08/07/2019 which is saying Pending Status. So then i called my bank and told them the whole story and they blocked my Debit Card.

Tammy –

Victim Location 77619

Type of a scam Tech Support

Got a recording stating they were from Microsoft Support and I purchase some of their tech support. All I need to do is call them back. Well I haven’t purchase anything from one lately and I wasn’t calling their number back.

Suzanne –

Victim Location 96813

Type of a scam Phishing

Caller posed as Microsoft support, claiming they were from a New York call center, and had been told by my computer to call me. I asked why it was from a Hawaii area code, they repeated they were from New York and had poor English. I would not converse with them any further, but I believe they are phishing for passwords or possibly credit card numbers.

Taryn –

Victim Location 96813

Type of a scam Phishing

Caller posed as Microsoft support, claiming they were from a New York call center, and had been told by my computer to call me. I asked why it was from a Hawaii area code, they repeated they were from New York and had poor English. I would not converse with them any further, but I believe they are phishing for passwords or possibly credit card numbers.

Jenna –

Type of a scam Tech Support

I received a robo phone call. The message said it was from Microsoft telling me that their consumer support service was closing and that my contract with them could be refunded. I don’t have any IT support contract with anyone. I was told to press 1 for a refund. I just hung up.

Matthew –

Type of a scam Tech Support

I received a robo phone call. The message said it was from Microsoft telling me that their consumer support service was closing and that my contract with them could be refunded. I don’t have any IT support contract with anyone. I was told to press 1 for a refund. I just hung up.

Angela –

Victim Location 40509

Type of a scam Tech Support

Message left saying my Microsoft service was ending and I needed to call “now” their number to avoid having $299.00 taken out of my checking account. Very urgent and threatening sounding. Number on ID and message was, 1-801-890-3659 with random numbers and letters as the name. One minute earlier same random name called with phone number 1-878-201-9383 but left no message.

Thought I would report this, my mother fell for this last year and they still call her from time to time, elderly people are at such risks. They don’t understand the concept of letting the machine get it!!! Thanks for all you do.

Jodi –

Victim Location 79416

Type of a scam Tech Support

My elderly dad received a call stating that $299 would be drawn out of his checking account if he didn’t call and cancel the service. I called the number, on his behalf, and immediately knew it was a scam because of the way they answered the phone. When I asked what service they were providing, they refused to provide the information. The lady I spoke with hung up on me after telling me the money had already been withdrawn from the bank account…I had not provided a name, nor was I calling from the phone number they had originally called. I called back and a man answered the phone. I told him to quit calling my parents making the threats. I gave him the phone number called, however, when I refused to give him a name, he stated that he couldn’t help me without a name so he also hung up on me. Seems the key may be to not reveal your name???

Jodi –

Victim Location 70814

Type of a scam Tech Support

The online warning came with a red screen and a warning that someone was trying to access financial information on my computer. They called themselves microsoft support and gave the number 1-888-259-4966. The computer screen locked and I had to power down to unlock my screen.

Samantha –

Victim Location 43123

Total money lost $200

Type of a scam Tech Support

I don’t know if this is a legitimate company or not. This number was on my computer as support. I got a message telling me I was going on to a porno site and asking me to call a phone number-I knew this was probably a scam so I called this so called support number. They charged me $200.00 to remove the message and since my computer was having multiple other problems such as running really slow I allowed them to fix that problem also. They insist I stay on the computer while they look into all kinds of screens. Have me on the computer for over 2 hours but it is running slower than ever. Tonight I get a call that they are getting an urgent message from my computer that someone is on my system. I told them I was busy and couldn’t get on right now. They were very insistent that I had to let them on. I asked them "do you work for me or what??? I told you I am busy right now. Please investigate this for me. They have added their company icon to my system so I can reach them right away if I have a problem but they are so pushy I really feel I have been scammed.

William –

Victim Location 75243

Type of a scam Tech Support

fake microsoft add do not call that number indian guy

Dominique –

Victim Location 95354

Total money lost $1,800

Type of a scam Tech Support

Microsoft has locked me out of my computer saying my password is incorrect In which I’ve had this computer for some time and never had an issue and now they want to charge me $65 to fix the problem after I followed all the online instructions that they asked me to on the computer and reset my password there still locking me out and said the only way they can fix it if I pay $65 and sign a subscriptions for $14.99 a month for ongoing technical support this is a scam

Gina –

Victim Location 77651

Type of a scam Tech Support

We logged into Facebook and a voice message came on telling us hackers were accessing our credit card information right now through a virus so we need to enter our password or call 1-866-307-9527. The voice message said it was from Microsoft Support. It sounded serious so I called the number to see what was going on and a guy named Mike Lucas with a very thick middle-east accent had no idea why I had called. I told him I wanted to verify the issue with Microsoft and he told me I could do whatever I wanted to do. So I’m reporting this to the BBB.

Bonnie –

Victim Location 85706

Total money lost $500

Type of a scam Tech Support

My father received a message that his computer had been compromised and to contact Microsoft. He was tricked into giving them remote access to his computer. He was told for anti virus protection he would have to pay $500 in prepaid gift cards. A couple of the cards allegedly didnt work, so he was instructed to buy more. He said no, they changed the password on the computer and wrote a message to call 315-688-8206

April –

Victim Location 20171

Type of a scam Tech Support

Clicked on a news story from & received a red screen warning of a "Google Chrome Critical Error" and to call the tech support number listed (866-847-7830).

Brenda –

Victim Location 32953

Type of a scam Tech Support

I received a pop-up, a large red box that indicated a "Google Chrome Critical ERROR". There was a danger of someone trying to get access to my personal logins and bank information. The message said to freeze my accounts due to a great threat of leaking personal information and to call the toll free number 866-273-6507. I did not call the toll free number, I Googled Microsoft Customer Support and confirmed that the toll free number was different.

Rose –

Victim Location 43232

Type of a scam Tech Support

Browsing Amazon online when a message appeared on the right side of my laptop saying my computer had been infected with a virus and more and I needed to call a number for Microsoft tech support. The message also said my computer would not run properly, some features would be disabled, and my computer may not even turn on if I did not "take immediate action". Even when I tried to close the window, it reappeared. So I called the number…and that was where I went wrong. Spoke to "James Scott" who provided me with tech credentials so it seemed legit. He remotely went through my laptop and controls, showed me a prompt that appeared to show "people listening". Told me to pay $199 for one year protection or $299 for 3 years. I choose the 3 year. After thinking about it for 2 hours, and doing some research of my own, I just knew I had been scammed. I let my emotions get the best of me and that was the hacker/scammers plan. But, I did end up calling the actual Microsoft and I was right, I had been scammed. The real tech was able to remove the malware that was used to remote control my laptop. Since I had caught the scam the same day, my bank was able to reverse the transaction and are monitoring my account until I can close the old one. (The fake tech got my debit card information also my routing and account number after my debit card "failed".) These people were VERY convincing that I had a serious virus and my laptop (which is 3 weeks old) would not work until he handled the "issue". The real Microsoft tech was very helpful and resolved any issue and I did end up paying $149 for the real tech to remotely control my laptop to truly fix the issue.

Cheryl –

Victim Location 43230

Type of a scam Tech Support

I was prompted via my computer that I had a virus and Microsoft needed me to contact them to correct the virus. From this point they went through diagnostic And gave a quote for the repair and at this time I became suspicious. 8883093111

Ryan –

Victim Location 62906

Type of a scam Tech Support

Indian dude called and said he was with Microsoft technical support and that they had been notified that my computer had been hacked and I could be losing my identity…. I own a mac book.

Suzanne –

Type of a scam Phishing

Pop out message on screen. Call no indicated. Computer been hacked and if you dont do so, microsoft will disconnect connection due to virus effecting microsoft network.

When talked to them. Noisy background like a busy call centre, they sound to be busy, urgency to help, bunch of smartie East Indians trying to tell u ur computer is been hacked and monitored. Didnt buy it. They called back a unkown phone no.

Be aware….

Cynthia –

Victim Location 32428

Type of a scam Identity Theft

Lock up my computer on Microsoft Edge ( Internet Explore) with page that asked that I call the number above to protect my computer. Said that my passwords and account information was in danger of being stolen. Realized that it was a scam and did not agree to talk to the person.

Steven –

Victim Location 72046

Type of a scam Tech Support

Said that my Microsoft support had expired and I need to call them immediately. Just a scam!

Rodney –

Victim Location 57069

Total money lost $349.95

Type of a scam Tech Support

Computer started making alert noises and pop up stated I had Zeus virus and system would erase hard drive in a mater of minutes if I did not call tech support to prevent it. Call number and they accessed my computer remotely took credit card information. when asked how much it would cost the said 700.00 dollars. I realized after about 10 minutes it was a scam and shut them out. Called Microsoft for a repair. Cancelled credit card, and changed appropriate passwords.

Alejandro –

Victim Location 60540

Type of a scam Tech Support

A pop up appears on your screen that tells you to NOT touch your computer. There are huge numbers that form a toll-free number to call to "fix" your computer. DO NOT CALL THIS NUMBER!! If you do, in most cases, an Indian man will answer and tell you your computer is "infected" and needs to be "fixed". He will then take over your computer and install malware that gathers passwords, credit card numbers, and other personal information that you’d NEVER want to share. Again, DO NOT CALL THIS NUMBER! JUST CLOSE THE WINDOWS and do a full virus scan.

Sarah –

Victim Location 20164

Type of a scam Tech Support

They said some one was hacking my mothers computer. Threatened that the police where going or arrest her and and that her internet was going to be cut off. Called several times in one day

Kathleen –

Victim Location 45344

Type of a scam Phishing

Saw a pop up from MicroSoft Support saying I had a virus on my computer. I called them. I entered the code they gave me and now they have locked my lap top computer. They want $19.99 paid by credit card.

Taylor –

Victim Location 54220

Type of a scam Tech Support

I think this screenshot should explain things, when this happens you can’t do anything but shut down your computer or what I do is Ctrl+Alt+Delete which take me to task manager and I end task on google.

Steven –

Victim Location 23701

Type of a scam Phishing

An unknown number from New Jersey called me. The man had a thick desi accent. He stated that he was from Microsoft support and was calling to help with my computer. I googled the number and saw various complaints of a similar description. Jersey Police go get this guy! He’s preying on the naive and technology-illiterate.

Brent –

Victim Location 01602

Type of a scam Tech Support

I received a couple of scam calls from a ‘Lisa Wang’ with ‘Microsoft Support’ claiming that my computer was being hacked. They tried several times to phish for information which we would not provide. Eventually, they gave up and disconnected the call.

Shana –

Victim Location 85382

Type of a scam Tech Support

Last week, I was contacted by an individual claiming to be from Microsoft support, stating that they had been alerted that I had some very serious, compromising viruses on my computer. They convinced me to log on and allow them remote access. After several minutes of them "working" on my computer, they were obviously trying to sell me some additional protection. When I declined, they immediately hung up. A few minutes later, someone called back, with the same original pitch. I told them that I had already been through this and to not call back. Within the next few minutes, I received two more identical calls, asking me to allow them remote access to my computer, which I denied.

Since then, I’ve received several emails alerting me that some of my accounts have been compromised due to too many failed log in attempts, which leads me to believe that they’ve tried accessing my accounts.

Holly –

Victim Location 07631

Type of a scam Tech Support

This morning we received three telephone calls from what appears to be 212-777-8394. I took one of the calls and I took another call. Both callers said that they were calling from Microsoft Support because our computer is sending out error messages to the internet. I told the caller that I knew he was a scammer an that I would report his call to The man, who had a heavy Indian accent, insisted he was from Microsoft technical support. I told him to not to call my number again and again told him that I will file a complaint with the authorities. Then he hung up. After that a female called from the same number with the same story. My husband hung up the phone.

Anthony –

Victim Location 80134

Type of a scam Tech Support

I received a phone call from "Microsoft Support". His name was Kevin, spoke with a foreign accent and told me that my PC was being hacked into. The number he gave me to call back was 1 888 727-4205. He tried to convince me that it was a legitimate call. Called the number back and did get a live person almost immediately. They did not announce themselves as Microsoft and I did not give them any further information

Candice –

Victim Location 63304

Total money lost $150

Type of a scam Tech Support

Received a call from a person claiming to be Mircrosoft Support. He said that during security update they had noticed a proble with my computer. He asked me if my computer was nearby. He wanted for me to give him remote access and i did. After he told me how to give him remote access, he started to tell and show me things on my computer that were causing my computer issues. He wanted to sell me a Microsoft warranty for him to continue and fix my computer issues. I was getting my credit card and offered, but did not give, He didn’t want my credit card number, instead he wanted my routing number from my checking account so that they could debit my account. I told him that i did not trust him three times and would not give them my financials, so he started moving around in my computer not know what he was doing i tried to mouse over to X him out of the remote connection. He kept dragging my mouse pointer away from the X. He shut down my computer and a password window appeared. He said that you want be able o do any work now because he had locked me out of my computer. At that point i hung up on him. I called Microsoft and they connected me with the real Microsoft Support at the Galleria in St. Louis. I explained to them what had transpired, and so they had me bring my computer to them. They could not unlock it so support had to wipe my harddrive clean and install Windows 7 back on my harddrive. This took about 5 days that i would lose from working. The very next day the scammers called me back, thinking that over night i had softened up and would give them my checking account routing number. I hung up! Then they called back the next day and i hung up again. The call came from Junction City, KY. The number was 1 (859) 854-5100. I called and it was a residence. (I called Channel 5 to report this and Mike Rush did a story on it which aired on the news).

Erica –

Victim Location 46176

Type of a scam Tech Support

Put message on computer about a virus and to call Microsoft-1-888-864-7432. They (said name was Jerry Jordan) and they would fix computer of virus for $500. There were 7 parts to it and 1 part would be fixed in a week and so on for 7 weeks. Stupidly, I gave them credit card info but he said that for some reason that it wouldn’t go threw. Wanted PayPal info but we don’t use. Finally, called cr.card co. They told me that it was a scam and to X out of everything and shut computer off.

Cole –

Victim Location 92008

Type of a scam Tech Support

They called and said my computer had viruses and they wanted to help.

Phone number they called from: 1-786-600-1561

Angel –

Victim Location 63304

Total money lost $150

Type of a scam Tech Support

I received a call on my home phone from a person purporting to be micrsoft support. They said that they had found some errors on my computer during the microsoft automatic updates and that if i would let them have remote access they could correct the problems. He directed me to a wesite to access the remote access sign in. I typed in the information that he gave me to allow them into my computer. Once in my computer, i could tell he had control because my mouse was moving about the screen. He pointed out a couple of things and then tryed to sell me support warranty for $20.00. I offered to use my visa account, but he did not want to use that, instead he wanted me to give him my routing number from my checking account. At that point I told him that i did not trust him at least three times and that i would have to call Micrsoft to verify this support call. While looking for the number to call he gave me two numbers to call and his employee ID number. I called the one number on my cell phone and was awnsered as Micrsoft Support. I asked about the call and gave them the employee ID number and they verifed that he was indeed an employee on a support call. After handing up, i told the person that i still did not trust them, my mouse started moving about my computer and suddenly a screen popped up for a password. He said that you computer has been locked and that you want be able to do any work now. I hung up on him, and called Microsoft Support and they connected me to the Microsoft store at the St. Louis galleria. They had me bring my computer tower out to them and i did. They could not unlock the computer and i left it with them for 3 or 4 days. They said the they had to clean the hard drive and re-install Windows 7. If i had not had a backup on a USB drive i would have lost all my information, files, spreadsheets and AutoCAD drawings and files, family pictures and music. It cost me 150.00 at Micrsoft Support at the galleria to reinstall the software. After i got the tower back home it took me and additional week to reinstall all of my programs.

I called Mike Rush at News Channel 5 and he did a story on the scam and it aired on channel 5 news in early January and throughout the month.

The phone call i received came out of Junction City, Kentucky. After the incident, they called back the following day to try an get my routing number and unlock my computer. At that point, i just hung up on them.

Microsoft Support said they would never call on a support call and to never let someone have remote acces to your computer unless you call them and know who you are talking to.

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