Microsoft / Premium Solutions

Devon –

Victim Location 08690

Type of a scam Tech Support

When searching online an error message in a dark blue background comes into view instead of the pngage you wanted to see. The message indicates that there is a system error and a popup message appears with a white background. The popup message indicates that it is a Microsoft error message and that you should contact Microsoft immediately or you risk damaging your computer and its files. The popup message also advises you to not close the message, shut down or restart your computer as it will be damaged and advises you to immediately call the number provided, which in this case was 1-855-465-9709, which is NOT Microsoft. The scammers try to tell you that your network has been breached and the "bad people have access to your computer and anything else connected to the network." They will try to gain remote access to your computer by posing as Microsoft technicians and providing assistance, they can be very convincing but the phone number given is NOT connecting you to Microsoft. The "technician" is very well versed and knowledgeable about Microsoft but this is a scam. They will try to gain access to your computer remotely and will then try to sell you services from a company called "Premium Solutions" in Las Vegas, Nevada. Premium Solutions is a real company in Las Vegas but the one they try to connect you with is fake, with a fake website (it looks completely different from the real Premium Solutions’ website) and phone number (the phone number works and will connect you with the scammers but not the real Premium Solutions). The phone number listed on the scammers website for Premium Solutions is 1-800-874-8739. They will try to get you to pay for them to "fix" your network problem using a credit card or check and the cost is $499. Do not give them your information, especially any checking account information. They are very convincing at first but then get very pushy.

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