Nina – Jul 26, 2020
I ordered some supplies from the same website that had disinfecting wipes, hand sanitizer, plastic disposable shoe covers, and the shoe cover dispenser. The total order was over $83. This was on June 2, 2020.
As soon as I ordered I received the same email as other users with a Paypal receipt that looked suspicious. I also received a second receipt from another email address with the actual details of the transaction. Both had different email and since I didn’t use paypal, I became very suspicious. I googled the company and it said it was based in Georgia. I google mapped the address in Georgia and found it was an area with warehouses, but still something seemed “off”. Within 30 minutes I emailed them to cancel my order, as the website said cancellations were allowed within 24 hours. 2 days later I received an email (time stamped in the middle of the night US Central Time) stating that it was too late and the order had shipped. The original receipt said due to the pandemic delivery timeframes may vary. It said 7-14 days originally. 2 weeks passed and nothing. Every week til 30 days later, I kept sending emails to their support email: [email protected] – and they kept stating due to the pandemic they are experiencing delays, blah blah blah. It took over 30 days to receive THE 1ST SHIPMENT. Hand sanitizer and wipes arrived. Needless to say the wipes are a joke. Less than paper thin (you can actually see thru the fibers) and the squares are about the size of a 3×4 picture, maybe less, so you have to use more. Then 2 weeks later I receive the booties refills for the dispenser, but no dispenser. I have emailed them 3 times since the last shipment to tell them I’m still waiting for the bootie dispenser and their response is “it’s been shipped. check your order”. I asked for proof that it was shipped and no response.
This is clearly a scam preying on the needs of the pandemic. The website ordered from was: Coolpes.com
I am posting this as an alert to anyone who is considering ordering from this site. JUST DON”T.
Wendy – Jun 19, 2020
Victim Location 43015
Total money lost $56
Type of a scam Online Purchase
They say located in Georgia but the product comes from China. I paid $56 for three metal handled USB charging adult LED light sabers(my son wanted something more than a kids toy), but what I got was three broken cheap plastic dollar store looking Children’s toys that require batteries. The product I got was no where near what was advertised and they won’t give me a full refund. I knew something was wrong when PayPal sent me a receipt that listed an email address as where they sent my money. That email address no longer works. I used the support email given on the site, but the person emailing me back is [email protected] I was offered a $2 refund that I said no to. I was informed they sent me a $5 refund and that was all they could do. I again demanded a full refund because what I was sent was not what was advertised and false advertising and scamming is illegal. I haven’t heard back from them again. I used PayPal so I’m not sure what information they have other than my email address. I added the pen in the picture to show the size.
Katie – Jun 09, 2020
Victim Location 31312
Total money lost $20
Type of a scam Online Purchase
I ordered a light saber for my son for $20 and thinking since the address was from Atlanta I thought it would be ok. I received the lightsaber finally after weeks just to find it’s a toy that normally cost $5 and it’s broken.