Katherine – May 26, 2020
Victim Location 36695
Type of a scam Fake Check/Money Order
They contacted me through text asking if I was Interested in a position to work remotely. I was instructed to download an app to do an interview. No phone calls or website was shown. I was asked to complete job questions on the all. I was emailed a job description and asked to deposit a check they were mailing to my account and send the completion by a screenshot and I would have the company rep come to me. After requesting an HR representative I have not received another response.
Victim Location 19147
Total money lost $500
Type of a scam Online Purchase
Signed up for a free trial, which required a credit card. Could not cancel, despite being charged $15/mo for over a year. Have repeatedly requested cancellation, but been told this "cannot be done via email."
Tried their suggested "online chat", but that requires a login to a website I don’t have a password for. Tried to reset the password, but that didn’t work either.
Was told I needed to call an 800 number to cancel. Tried that, was put through to an automated system which required me to enter a credit card number to confirm cancellation.
Contacted customer support via email, they replied:
Thank you for writing,
"We are sorry to hear that you would like to have your account cancelled. For security purposes, we must validate your account prior to cancelling and cannot do this by e-mail. For this reason please contact our Customer Support Department at 1-866-563-9212 option 1. To immediately reach a Customer Support agent press the * (star key) at any time.
Please don’t hesitate to contact us if you have any other questions.
John | MyFax Customer Support"