Victim Location 72110
Type of a scam Utility
An imposter from Entergy called to say our electricity meter had been switched out and our payment we made was returned back to us. Dana (the imposter), said Entergy would be to our business later today to disconnect our electricity. I logged into my checking account and found our payment HAD processed properly and had NOT been returned to us. I told him this while I was on the phone. I told him we were set up on auto-pay and there were no issues with our payments. He still insisted he was from Entergy and even gave me a case number, TC8570074. I told him I knew he was a scammer and I would report him to the Better Business Bureau. He hung up on me.
Victim Location 70003
Type of a scam Utility
I received a phone call on my cell from phone number ###-###-#### in regards to someone posing to be Entergy. They indicated that my Electric will be turned off today because of non payment. I told them that i paid it already but they insisted that i didn’t and said that i needed to pay it today or ese my service will be turned off today. I needed to go to nearest Winn Dixie to a kiosh and use cash only and pay them now asap. But i looked up my account to make sure that there was no mistake and it stated that it was paid and I have a 0.00 balance. Also i realized that the CARES act is in place and no disconnect are taking place now due to COVID.
She told me to call her back at this number when i get to the store and she would give me more instructions. She wanted me to call her back at ###-###-#### exr. 2105 and ask for EVA.
Victim Location 70529
Type of a scam Utility
Scammer (identified as James Turner, acct. Specialist) called & said our service was scheduled to be terminated if we didn’t pay $894.62 & a service fee of $12. I asked if the take a check over phone & he said no or a credit card. They said I could go to Dollar General & pay cash. They recited a reference # & disconnect # & asked how soon would it take us to go pay it.
Victim Location 72117
Type of a scam Utility
They called claiming my lights would be disconnected today and I needed to pay $1,000.00. I knew it was a scam, so I am reporting these thieves to prevent an innocent person from being scam.
Victim Location 70116
Type of a scam Other
Received a pre-recorded phone call to our office saying Entergy was disconnecting us remotely today. I pressed a number to speak to someone who then identified themselves a David ********* Supervisor. He said we had not paid our bill and we scheduled to have power cut off ASAP. Argued w/e when I said we could pay at the Entergy office on Canal Street, saying that would be "too late" and we had to go to CVS or $ General, take cash and then receive a payment voucher which we then needed to call him back with and give the number. I was trying to access our bank account to see if our check had cleared and couldn’t get to it fast enough to avoid disconnection. This is a business and we have 4 accounts w/Entergy. They did not have any account numbers but I think goit our street address from our phone number which they called on.
Victim Location 70122
Type of a scam Utility
They start the call with a recording saying that your lights are due to be cut off that day. You then are given a 800 number to call or press 1 to speak to someone. When you press one they tell you that your lights are going to be cut off. I asked them if they could tell me the balance on account. Of course they could not. After I told them that I know that we have no balance they hung up. This is not the first time these people have done this. Last time I played along to see what they would say and they tell you to get a money pack card to pay the bill.
Victim Location 70583
Type of a scam Utility
Two separate phone calls from 2 different people (both with Indian accents) claiming to be Entergy reps stating at 3pm today the electricity would be turned off so that a new meter would be installed.
I placed a call to Entergy to verify info which I was told it was a scam and it was not the first call they received about these phone calls.
Victim Location 70806
Type of a scam Debt Collections
Received a call with caller id Entergy Svcs, I was told that i had 30 minutes to pay my entergy bill. I knew I did not owed anything so I question it. They gave me another phone number where I was told again that I should have reveived pink envelopes warning me that electricity was going to be cut off. She told me that in order to stop the technicians from cutting the electricity I had to pay $250 which it was refundable. I verified with Entergy and as I knew II did not have any balance. This scam was target to Spanish speaking people as they spoke spanish to me
Victim Location 70122
Type of a scam Utility
Whoever calls from ###-###-#### or any variation of this number be it #225 with foreign agents that threaten to cut off your power in 30 mins only wants to gain access to your personal info, banking etc. Clearly If they represent a utility company they should have your account number not you provide it to them. I requested to speak with a manager several times and never did anyone come on the phone, after i insisted that payment was made automatic they simply didn’t come back to the phone. Be Aware and don’t accept anyone calling or bringing problems before you verify, it’s very easy to react than think tell them you will call entergy or whoever is threatening to do anything…. For the record you should verify entergy’s number and call them before falling into the hands of scammers…..Also, take the next step and report this to your local better business bureau, news media and everywhere so they inform the public….
Victim Location 70123
Type of a scam Utility
First of all, the caller ID listed as unknown. That was the first red flag. He was a forigenor, probably Vietmaniese. He identified himself as calling from Entergy. Another red flag. If it was Entergy, it would have shown on my caller ID as Entergy. He wanted my account number. I told him that I didn’t have that information in front of me at the time. He asked for the account name, and I told him my name. And he asked for the address where this service was connected. I gave it to hem. Big mistake! I didn’t realize it when I did it. He told me that my account was scheduled to be turned off today for non payment. I laughed at him and told him that that was impossible, since I had automatic pay. Than he asked if I could hold for a minute while he checked. He put me on hold for a time, with music playing in the background, came back and told me that My automatic payment things had expired, and that I owed for the last two months. He told me that I would be getting forms in the mail to restart the automatic payment. But that unless I payed the past due amount, my service would be turned off today. Another red flag. I don’t think Entergy is turning off anyone’s power right now dut to Covid 19. I knew what the next question would be. He would want banking information. So I told him that I was sorry, but I was have to call Entergy myself directly, because I thought this might be a scam. Immediate disconnect. I knew it! The # they called from was very close to the customer service number for Entergy. Theirs was 367m Entergy’s is 368. Their number was 504-367-8899. Hope you can catch them. They were very convencing. They always are. I called Entergy immediately and reported the scam. I told them exactly what I have written here.
Respectfylly,
Victim Location 70118
Type of a scam Utility
They called on behalf of Entergy stating that my service is scheduled to be disconnected in a hour if I don’t make a payment. I informed them that Entergy is not disconnecting service due to the pandemic. They said, that’s not correct because they need to pay their employees. I told them that I’m going to call Entergy to verify the information. They got mad and hung up.
Victim Location 70117
Type of a scam Debt Collections
Said he was with Entergy and that my service is due to be disconnected today if I didn’t make payment, I needed to call another number and make payment. I hung up and call Entergy number on my bill and that payment was processed yesterday….
Victim Location 70001
Type of a scam Utility
The caller initially was a recorded message, "Entergy is calling about your delinquent account and this is the last opportunity to correct before service is disconnected. Press 1 to speak to a representative.
I pay my billing by auto draft, so I knew this was a scam. I pressed 1 and the phone was answered by someone asking if they could help me. I said you called me and he said this was Entergy. I asked him to repeat it and again he said Entergy. I told him this was not a valid call and to remove me from his phone list. I then hung up.
Victim Location 70126
Type of a scam Debt Collections
The caller pretended to be a rep from Entergy New Orleans calling about a past debt. He informed me that I owed $300. When I produced my own records and questioned the charges, he hung up and refused to pick up when I called back.
Victim Location 70112
Type of a scam Utility
Someone called and claimed to be Entergy saying that I had a past due bill and I needed to pay it. The recording that they used sounded very real and convincing, but I knew that my bill was paid and I did not owe anything. After I hung up they tried to call again, but I ignored the call.
Victim Location 72223
Type of a scam Utility
The first call was automated and it said to call the number listed above. When I called, a man with a accent said our Entergy bill would be shut off in 30 minutes if we did not pay immediately. He said we owed $489.22. When I started questioning him he became angry and said "I have told you this three times!" I hung up and contacted our corporate office.
Victim Location 72176
Type of a scam Utility
Scammer called our church claiming we had a past due electric bill and need to pay $492 by 4:00 today or the electricity would be cut off. we were to call Anthony Miles at x101 after going to Walmart to purchase a gift card and give them the numbers off the back.
Victim Location 70122
Type of a scam Utility
A recording tells you that your lights are about to get cut off. After you press one you get connected to someone who tells you to avoid your lights getting cut off you need to go buy a money pak card with 255.26 to take care of your past due balance. The guy (says his name is Charles Baker) then gives you a number for the billing department to call back with the money pak card number to pay your bill. I called him back and told him I payed my bill at Entergy and he tried to tell me my lights would still be cut off. Then I guess he got frustrated and hung up.
Victim Location 70555
Type of a scam Utility
Number called from 1 (800) 425 7355, message claimed my Entergy power would be cut off in 30 minutes for non-payment of last bill, unless I
call 1 (800) 530 1603, which I did. Formal message by Entergy person instructing you to press 1 for blank, blank and make a payment, and 2 for
X, Y, and z. Upon pressing 1 a heavy foreign sounding woman came on, my question was, you work for Entergy and you can’t speak English, what country are you from? Click she was gone!
Victim Location 70809
Type of a scam Utility
Wanted me to sent $500 by money order to get current on utility bill. Called Entergy and found a scam
Victim Location 70072
Type of a scam Utility
They were saying that my Entergy bill was past due. They were going to turn service off.They were trying to get a card payment for Entergy bill.
Victim Location 72212
Type of a scam Debt Collections
Got a call that my electric bill was overdue and my power would be shut off unless I called with payment into to 888-660-5975. I called Entergy and they confirmed my account is in good standing. This was someone trying to get me to give them my bank account or debit card number.
Victim Location 70123
Type of a scam Utility
They called and said it was Entergy and they were cutting off my electric in 1/2hr. but I could pay now. Well, I knew I paid my bill but contacted Entergy to be sure and they made a note on my acct. because she said probably a scam and would never call and say they will be there in 1/2hr.But I know others might just give info out.really sad that they have people out there doing this. Thanks Dawn
Victim Location 70055
Type of a scam Utility
A caller claiming his name was Paul Williams from Entergy called my business phone on Sept. 9, 2019. He said that my electricity was being turned off because my last 3 payments were received but were posted to a different account and they’re trying to rectify their mistake. But in the meantime, he said I had to pay or my electricity will be turned off. Said I should pay now and they’d send me 3 reimbursement checks. And that if I didn’t pay now, I would have to pay extra for reconnecting. They gave me a 6-digit work order #. I refused and he hung up. I then called the Entergy phone# listed on my bill and they said to report it here, that mine was the 2nd similar call to this and that they’d let one know well in advance before turning off electricity – and that they never request payment over the phone. And their order #s are always 12-16 digits long.
Victim Location 77701
Total money lost $389
Type of a scam Utility
Got a call from a guy name Anthone Miles stating that he was from Entergy and if I don’t pay my bill of $389.00 at my business, my electricity will be diconnected immediately. So, I tried telling him that we need our electricity to run our business, we are never late paying our bill. He told me if I don’t pay it now by getting a credit card and calling him back with the numbers on the cards, he will follow through with terminating our electricity. So, I call them back after I went I got the money out of our account and pay them. Then I call Entergy the phone number on my bill and found out it wasn’t them calling me, but a scammer. Now in 2 days time I have to pay another $389.00 to Entergy. When I talk to to guy at the real Entergy, he just said matter-a-factly, Oh! yah, we were hack! Well I told him that they should be making continual annoments letting people know that their company has been hack, give us a special number to call, to make sure it’s really them.
Victim Location 77701
Type of a scam Utility
This guy call my company stating that if I don’t call him back right-away, he’s going to have my electricity disconnect in the next 2 hours. Before I call him back, I ask my wife if we paid the utility bill for Entergy. She told me, we paid that last Friday. So i call the ScamPulse.com to see if there was a scam going around. Found out there was…
Victim Location 77662
Total money lost $500
Type of a scam Utility
Got a call from a guy stating that he was from Entergy and he was going to turn off our electric if I don”t pay this bill. He said that the truck was in route and I was telling him that our company needs electric to run our business. Besides we didn’t get a notice in the mail. Also, I paid by check. He said that their company never recieved the check. He told me to go CVS and get and iTune card and put $500 on it and call him when I didn’t that, When I got the card I call him and they had the same message on their recording as Entergy. When he answer and ask for the numbers on the card, I gave it to him. Something keep bothering me about the way this was done, so I didn’t sleep easy all night. When I got up this morning and I call Entergy, the same recording came on, but Entergy 800# was different from the scammers. The guy that answer the phone said that their recording has be hack. They have message on their recording stating they were hack, and we DO NOT CALL YOU OVER THE PHONE. He has been several calls a day about this scammer and these companies have been paying this phony bill. So, they told her to call the ScamPulse.com and report. So, she did! When she told me about what was going on, I told her to always call us first here at the BBB.. Carol said she tried call the 800# back and it was diconnected.
Victim Location 70001
Total money lost $270.45
Type of a scam Utility
I received a phone call from Entergy, telling me that my power would be shut off within 45 minutes for non-payment of a bill. I knew the bill had been paid and even had cleared my bank, but they said they didn’t have a record of it, but that if payment was duplicated, it would be returned. I had to go to CVS pharmacy and get a money pak card and make payment that way. I did not even consider a scam until the middle of the night when I woke thinking about it. I called Entergy this morning and they told me they never do this, and anytime someone wants a money card it is a scam. I hope ScamPulse.com puts the word out that someone claiming to be Entergy is doing this. Wish I had known!
Victim Location 77701
Type of a scam Utility
For several days, several times a day, I’ve been getting calls from a person stating the are with Entergy. They want my Birthday and they see some fraudulent information on my record and they want to clear that up. After they ask me the question for my Birthday, they already knew my name, they also, wanted my address and I wouldn’t give them anything. They didn’t foll me, I told them I know they were trying to scan me!
After told to the scammers, I called Entergy and let them know what was going on and the lady told me, "They would never call me out of the blue and just ask me for personal information.
Victim Location 70506
Type of a scam Debt Collections
On Saturday, February 23, 2109 we received an automated phone call saying that we did not pay our electricity bill. The call then went to a live person asking for our credit card info because a representative was in route to our home to disconnect our electricity. After several phone calls back and forth and a call to my electricity company we were able to prove that we had a "zero" balance. We then called the given number (800-556-6150) and suggested that they find a job where they can earn an honest living and then the lady quickly hung up.
Victim Location 72501
Type of a scam Utility
I got a suspicious call from someone claiming to work for Entergy. They knew our Church name and address and said that our account had been red flagged for non-payment and was due to be shut off. I asked why I had not received a shut-off notice in the mail and he told me to call a number and they would answer all of my questions. He kept trying to get me to write down the phone number and I told him I knew the customer service number to Entergy and hung up on him. I called Entergy and they told me that my account was in good standing. What really concerned me was how legitimate the call sounded. There was noise in the background that made it sound like a call center and there was also a slight delay from the time I answered and when they first spoke. We don’t have caller ID. I didn’t gather any information. The caller had a thick accent.
Victim Location 71291
Type of a scam Utility
Jason with Entergy called said that he was a technician for Entergy and received a disconnect notice for my business. He said it was just a courtesy call because he could see that I was a business and he didn’t want us to lose power.
He said for me to call customer service or go into an entergy location and settle the account. He stated that I was mailed two letters regarding our account and as I explained I had not received any, he told me to call customer service at 800-589-7150. I pulled my Entergy bill which was due but it did not show a past due balance. He stated that the payment (then asked how much I paid) was never applied to my account. I asked then why does it show on my bill. He couldn’t explain but just told me to use the reference #23T2906 and call the 800-589-7150. I asked for his name and it is Jason ID#T2391. I immediately called Entergy using the number listed on my bill. The representative told me it was a scam and my account was ok. Curious, I called the 800 number he gave the recording is very similar to Entergy’s.
Victim Location 71202
Type of a scam Utility
I was contacted by phone from someone pretending to represent Entergy, he informed me that my electricity would be cut off in 30 min and I needed to contact the billing department at 1-504-881-1018. I then called the customer line from my entergy bill and checked status of my account. nothing due untill July.
Victim Location 77627
Type of a scam Utility
I received a phone call recently. The caller identified himself as an employee of Entergy from the cut off department. He stated that our light bill was past due and if I did not pay it immediately, he had a work order to perform a disconnect of service in one hour from now. I asked him for a phone number to call him back after I checked our records. He gave me a number. He told me I owed over $1000.00 dollars and I needed to pay it immediately.
When I hung up I tried calling the number he gave me. A man answered just hello. I asked him what company he was with and he immediately hung up. Not long after this the number became no good.
Victim Location 88011
Total money lost $500
Type of a scam Utility
A rep from Entergy contacting me for a work from home position with starting pay of $25. They told they will provide the office equipment for a mini office. They told me that I would need certain accounting software to do my job and they provided a check for me to deposit. First they wanted me to print the check and mobile deposit. I told them that is not the right way. So they sent me an actual check from CHASE bank. I deposited and they told me to send them $500 of the check to a person for working materials. Then they sent me another check under a different bank name and again asking me to print and mobile deposit. I told them no and they told me to not let my skepticism get in the way. Since then, the check has bounced and they have taken my money. The company they are representing is Entergy.
Victim Location 70601
Type of a scam Utility
Caller identified himself as Jean Louis with the company Entergy. He indicated that he was told to shut our office electricity off in 45 minutes if payment for the bill was not paid. Totally over $400.00.
Victim Location 70360
Type of a scam Utility
Entergy representative (Ted Jensen) called @ 10:58am on april 3, 2018 asking to speak to manager/owner. I said they were not available that I could take a message. Ted proceeded to say that if we did not call this number within one hour( 844-281-9427) our electricity would be cut off because of our bill was past due. I asked for a reference number for the call but Ted disconnected the call. I checked with the owner and his bill was not past due and our utility provider is NOT Entergy.
Victim Location 70056
Type of a scam Utility
This caller claimed to be Entergy company disclaiming that our address was marked for a disconnection within 30 min of their call. Ask me to call back their billing department because I refused to supply information regarding the account without discussion with my husband. I called the number back with the extension 101 and they informed me it was a different address (our home not business) that was ordered for disconnect and provided an order#. Our business has had no power since Feb 2nd due to a fire. We spoke to Entergy directly after that and they informed us they would never call us and to report the phone number.
Victim Location 77845
Type of a scam Utility
A person called me this morning and stated he was from Entergy. He said that the service at my address (he gave me my address) was going to be turned off or disconnected. I asked him what service it was. He said "did you not receive the notice" I said no, because I don’t use Entergy. and he immediately hung up
Victim Location 77703
Type of a scam Utility
Received a call from the receptionist that Entergy was on the phone. I answered the call and was told by Stacey that I had a disconnection notice for the home on Laurel unless I pay a deposit within 24hrs of $950.00. I explained to Stacey that was impossible because we just turned the lights on at the location on Monday and was told the deposit will be $230.00 so there must be a mistake. She continued to tell me that they sent us several notices regarding the deposit and I explained to her that we never received any notices. I placed her on hold so I could get the owner to speak to them. Once they got on the phone with the owner of the company they tried to tell her we needed to pay $950 within one hour or her lights would be disconnected. She offered to pay the bill, but they wanted cash only and she had to pay it at the office located in Spring, TX. When the owner told them she was not in Spring, she resides in Beaumont which is 90mins away, that’s when Brandon Jenkins (as he calls himself) told her to go to the Dollar Store and purchase some money pak cards and once she gets the money pak cards call him back @936-571-0044 ext 3504 so she could read the numbers off of the cards.
Victim Location 71201
Type of a scam Utility
NEED TO UPDATE METER NOW OR IT WILL COST 150..0 GO TO DOLLAR GENRAL STORE AND GET 2 ITUNE CARDS FOR 150.00 AND CALL BRANDON JENKINS EXT# 3504 BACK WITH THE CARD NUMBERS.
Victim Location 71201
Type of a scam Utility
ENTERGY CALLED SAID METER HAD TO BE UPATED TO AVOID SHUTOFF AND I SHOULD AY WITH ITUNE CARDS FROM CVS.
Victim Location 71203
Type of a scam Utility
Our business was contacted the morning of March 5, 2018 by phone. The caller (foreign accent) stated that our Entergy (utility) service was going to be shut off in 30-45 minutes. I told the caller that our Entergy payments cleared our bank on 2/27, so he was lying. He told me to call (504) 262-2831 so that our service would not be disconnected. I used our 5th line to call the number. The automated answer was just like Entergy’s actual answer system. I pressed ‘0’ for the operator and a gentleman answered. I explained to him that I had received the call and that it was not legitimate, as our payments had cleared the bank on 2/27. He asked for an account number, and disconnected the call. I *69’d the 1st line that the incoming call came in on, and that number is (800) 368-3749. I contacted the local Sheriff’s Department, who told me that unless money was taken/lost, they won’t do anything. Thought maybe if I posted it here, by chance possibly someone would read this and not get scammed out of their money.
Victim Location 71106
Type of a scam Utility
My business was contacted by this scammer telling us they needed to unpdate our meter in 15 minutes or it would be disconnected. We told scammer we would contact Swepco personally and clear up our account since we were not past due and current the caller then hung up me.
Victim Location 72442
Type of a scam Utility
Man said he was sitting in my daughters drive way to shut her electricity off. Left a number to call back so she called it when she came over to show me it was a scam since her utilities are paid and the man answered and started yelling he needed her payment when she ask for his name and details he cussed her and hung up.
He ask for bank information or credit card.
The number he had us call back to was 1-800-463-6580 ext 1000
Victim Location 72335
Total money lost $708
Type of a scam Utility
On 1/17/2018 I was contacted by a Mike Anderson with entergy told me the business lights would be turned off if I didn’t make payment immediately. I was told to purchase moneypak card and call with the number to insure no interruption of service by 11:30 that day. I was given the correct amount of the bill, so I purchased money card and did what I was told. I then called entergy and the lady told me it probably was a scam. I still owed the $347.96. I was not thinking, I just didn’t want the Agency lights to be shut off. Please be aware of this type of scam in your area.
Victim Location 70806
Type of a scam Utility
"Jessica" called from Entergy at 11:15 or so, saying she was making a courtesy call to inform us that our power was going to be cut off between noon and 3pm because of our account not being paid for 2 months. I asked of I could provide a credit card over the phone, and she said that she was just the courtesy department – that I had to call another number get instructions on how to pay the bill. So my coworker called the "payment department" and was told we had to go immediately to a payment center to pay this bill – either at Albertson’s or CVS. In the meantime,we contacted the owner of the gallery to try to see how we were to proceed, and he said he thought this was a scam. He was then contacted by the "payment department" and was talking to him about how to pay this bill – a certain reference number was to be used, etc. The owner then called me to get the Entergy account number. Meanwhile, I received 2 calls, from the "truck dispatcher" and the "cut off crew" asking when the payment was going to be made because they had instructions to cut us off. I expressed to him that the payment was on the way, but that he needed to understand that we were very uncomfortable with how this was being played out – that this was all happening on a Saturday and we couldn’t get anyone from Entergy on the phone. The scammer then got angry and hung up the phone. Thankfully, the owner of the gallery called his friend at Entergy, who said that indeed, this was a scam. Thank God!
Victim Location 70119
Type of a scam Utility
we were contacted by phone by someone who stated they were Entergy. They stated that if we didnt pay our overdue balance within 45 minutes they would turn off our electricity. When questioned, they became vulgar and hung up on me.
Victim Location 77379
Type of a scam Phishing
Phone call received from (supposedly) Entergy, 877-999-3580, stating our business’s electricity would be disconnected this afternoon due to June and July payments not being paid. They said that they represented Tara Energy, our electricity provider, and that the disconnect order could not be stopped unless we made an "emergency payment" which would be refunded after their investigation. I was given detailed instructions to go to the closest CVS pharmacy, purchase two Money Paks (one for $500, one for $498.36) and call them back within 45 minutes. I immediately called our provider and verified no such order and all payments were up to date. They advised there was nothing they could do. I called the fake Entergy number back and spoke to the man (Frank Williams, id’d himself as District Manager at ext 1906) and advised him that I had called Tara Energy and knew he was scamming. He hung up! I called the REAL Entergy company and reported the incident to them.
Victim Location 70115
Type of a scam Debt Collections
The scammer called my business to let me know that my Entergy account was overdue and they would disconnect me tomorrow. I called back the number he left. He answered and told me he was from the disconnect department at Entergy and they were going to shut off services tomorrow. He wanted the phone number I was calling about and my account number. I did not give him any of that information. I told him I would call Entergy directly and speak with them. I know that I have a zero balance due. I called Entergy and reported the scam.
Victim Location 70508
Type of a scam Utility
I received a phone call at my business, saying they where entergy power supplier and I am delinquent on my power bill. First of all my bill is automatically drafted from my account(which has plenty enough in it to cover electricity bill) secondly I do not even have Entergy as a power supplier, I am on slemco. I called back from business phone to question them since I knew it was a scam(had the same thing happen last year). They then blocked my number and I then called from my cell and after a couple questions on my part they hung up and blocked my cell number as well. Be careful who you trust people.
Victim Location 70665
Total money lost $931.65
Type of a scam Utility
Scammer identified as Steven Mitchell called on February 9, around noon and said the electricity was going to be disconnected at 2:45 on the 9th. Staff member advised they were looking at confirmation of payment on a payment receipt and Scammer said it was applied to the wrong account. Reportedly the Scammer seemed to know the account holders name of Joy Abshire and there were 3 accounts. Looking at the bill the amount owed due by of 429.35 and the after the date pay of 440.40 was owed plus an additional fee of 50.00 for a total of 931.65 must be paid. Scammer said it could not be paid at Krogers or online – but had to be paid with a MoneyPak prepaid card from Rite Aid and provided the address for Rite Aid. The office was instructed to call back to give the numbers on the back of the MoneyPak cards once the cards were purchased for payment. Scammer said you could not use Krogers or the On Line payment options with Entergy as payment sources. Scammer then said within 24 to 48 hours the over payment on the second account would be paid the day after the request for refund. To expect the call from the Resolution Department.
We have since called the number of 888-418-6648 they identify themselves as Thom Com an additional call afterwards they identified themselves as Georgia Power.
Victim Location 70039
Type of a scam Utility
This is the third consecutive month where I was contacted by phone (caller id #522). The scammer is telling me that I am past due on my Entergy bill and service will be disconnected in 30 minutes. I was then given a number to call Customer Services (1-855-223-4154) to pay the bill. Since my Entergy Bill is paid by automatically, I called Entergy to confirm my payment was received. A few minutes ago, I called the above ref. number and spoke to someone who would have been happy to take my credit card info. When I confronted him and accused him of participating in a scam, he laughed and gloated that people are paying…..
Victim Location 70607
Type of a scam Debt Collections
Name used was Joseph Martines and he called 2-9-17 and said they were with Entergy and we were set up for disconnect 2-9-17 within 1 hour and to pay in cash at CVS Pharmacy at 4828 Nelson Rd, Lake Charles, LA. a deposit and to call when we got there to 866-289-2618 Ext 2105 a Mr. George Lewis to walk us through process.
Victim Location 70607
Type of a scam Debt Collections
Call said electricity was gonna be disconnected if didn’t pay $1980.00
Victim Location 70130
Type of a scam Utility
I am the Event Coordinator/Office Manager at JPATS LLC DBA Annunciation Restaurant. I received phone call and voicemail on Thursday, January 12, and returned on Friday, January 13. When I called, they said we have a delinquency on our account from October, and that we were scheduled for disconnect today. When I told him I have the Entergy bill in front of me, and that it doesn’t show a delinquency, he was persistent in telling me "well ma’am, your are scheduled for disconnect today, and the technicians are 4 miles down the street" and basically told me the only way to get myself off of the work order was to pay today. When I explained there is a mistake, and that they needed to take care of this and figure it out because we are a restaurant and can’t have our power out on a Friday night, he got very insistent "well ma’am, if it’s not paid, you will be disconnected". He kept telling me he would see what he could do, and would call his supervisor and the technicians and see if he could buy me sometime, but that if I wanted to be taken off the service order, there had to be payment made. At first he told me we owed somewhere around $1,500, but when I asked how? He said I’m not sure ma’am, but I’ll put in a claim for you, and it will be investigated, but no matter what it needs to be paid, and the money can be reimbursed after the claim is resolved. He gave me a claim number of PX0011610202. I told him I have a check here and signed, and he got mad saying "I told you, we cannot take a check!!" After I got the money, I called back, and said I got the money and I am taking it to Entergy now, and he said no ma’am, you cannot, you have to bring it to the designated partner to get utility cards in order to pay it because a check and a card purchase will not go through immediately, and they needed to be able to give reference numbers to the technicians immediately in order for us to come off of the work order. I was told to go to the RiteAid located at 3401 St. Charles Ave – and that I needed to go to the prepaid selection, and could only purchase the "Moneypak" cardboard ones, not the plastic like a debit card. That they would be green, and have scratchoffs which would be the reference numbers for each payment. I needed to get 5 cards total – 4 that were loaded with $350, and 1 that was loaded with $243.18. He was "doing me a favor" and told me that I needed to make sure that when I checked out, if the clerk asked, I was not getting these to pay a delinquent account, that it was personal use, so that I would only get charged about $5 instead of $30. When I called him and told him I would work on that, but that my keys were locked in my car while I was getting gas, he got upset and told me I needed to do it soon. Once we realized what’s going on, I haven’t gotten back into contact with him, and I have already called non-emergency police department in New Orleans, and I am waiting for an officer to come speak with me.
The original call was from 1-800-368-3749, and on the caller ID it came up as "Entergy Corp", but the callback number I was given was 1-844-762-6198. The two names that I caught were Bob and George, and George is who I spoke with the most, whose extension is 8003.
Victim Location 70605
Type of a scam Debt Collections
Scammer called saying that he worked for the debt collection for entergy. Said his name was Dominic. He told me that the "debt collection" service had sent out 3 different notices that we did not respond to. Told me the envelopes were red in color. Entergy does not use red envelopes when they send out information. Dominic told me that I needed to do a cash advance before my services would be turned off; which would have been in the next 30-45mins. He was in a hurry to try to get me off the phone, which was probably because he knew that I knew it was fake. The number they called from was 800-368-3749 which did in fact say "Entergy" on the caller ID. He then gave me a 2nd number to call to pay my bill with him! But then said it was a customer service number. That number is 844-762-6198 ext. 8002. He would later hang up on me after I put him on hold for a little bit. I called back to get more information through the "customer service" number provided. Had to go through a few steps to get to talk to someone. A receptionist answered the phone, I told her I was calling back from Dominic because that’s what I was supposed to do. She transferred me and a man picked up saying his name was Ron Stevens the head supervisor of disconnection & billing department. After asking him a few questions and giving him the run around he proceeded to curse me out, tell me I was wasting HIS time ha, and then threatened me.
Victim Location 71232
Type of a scam Utility
Caller claims customer (business customer in this case) will have utility service disconnected within 30 minutes for non-payment. when number was called, person on the other end could not provide correct information about billing history. I informed them I would contact the ScamPulse.com and report them as a scam and the person became unprofessional and used a lot of vulgar profanity.
Victim Location 70005
Type of a scam Utility
Person called identifying himself as "Rick with Entergy". Asked to speak with owner and told him that he had 45 minutes to pay and stop a disconnect bill.
Victim Location 71291
Type of a scam Utility
A man called our business in West Monroe, LA and said he was a field tech from entergy. He said his truck number is 1367 and by law code (he stated some numbers) he had to tell me he was coming in one hour to our address to disconnect our service due to non payment. He said I needed to call customer service at 888-536-9520 ext 0 (this is the number that showed up on caller ID)and give them work# 8541LA5397. He said he didn’t have an account number because he was just a field tech. I called our main office in Baton Rouge, LA they pay the bills. When I told my book keeper about the phone call she said it was a scam, they called her in Baton Rouge a month ago. She said when you call their customer service number they want you to make a payment to this place. She said she hung up on them call the REAL entergy and told them and they said it was a scam. I have never reported anything like this but this guy sounded like the real deal, and I know a lot of older people are going to fall for this. We just had major flooding in this area and people lost everything they don’t need scammers taking the rest of what they have left. Thank you for your time.
Victim Location 70806
Type of a scam Utility
A gentleman called my business I manage claiming he was from Entergy. He stated that our electricity was set to be shut off within 45 minutes if our owed balance was not payed. I told them I would get in touch with the owner of our business and we would call back and pay. He then gave me a second phone number to call to make a payment. Upon contacting the owner of our business, he informed me to that our bill did not have a negative balance and there was no shut off notice. When I did a reverse search of the number I was contacted by I found out that several other business around the country were contacted by the same number and told the same information.
Victim Location 70806
Type of a scam Utility
A gentleman called my business I manage claiming he was from Entergy. He stated that our electricity was set to be shut off within 45 minutes if our owed balance was not payed. I told them I would get in touch with the owner of our business and we would call back and pay. He then gave me a second phone number to call to make a payment. Upon contacting the owner of our business, he informed me to that our bill did not have a negative balance and there was no shut off notice. When I did a reverse search of the number I was contacted by I found out that several other business around the country were contacted by the same number and told the same information.
Victim Location 71291
Type of a scam Utility
Answered a call at my employer. Caller stated that our electricity was about to be cut off due to nonpayment. Was told to contact Entergy Customer Service at 844-217-5679 to pay the bill before workers got here to cut it off. I provided no information to caller and contacted Entergy directly. Entergy advised me that it was a scam,
Victim Location 71201
Type of a scam Debt Collections
The business was contacted by an individual claiming to be a representative for Entergy. The individual said that the business’s account was overdue and the electricity would be shut off in less than an hour (they said 3:00PM, it was 2:15PM at the time.) The person claiming to be from Entergy said that the business owner was to take $500 cash to the local CVS where they would contact a person by the name of Jason Williams at 1-877-276-9907 ext. 317. The payment would then be sent to the Entergy Service Center where the account would be credited and the electricity would not be disconnected. We immediately realized that it was a potential scam and contacted the account holder (who is not the business owner) and were told that they had been notified by area police that the scam had happened to two other businesses on the same day. The person called back at 3:00PM and asked to speak to the business owner and explained to me who he was. I immediately told him that we were aware of the scam and had been in contact with the police to which the individual hung up the phone.