Victim Location 97078
Type of a scam Phishing
My wife received a letter purportedly from Capital One, stating that a "fraudster" may have accessed our credit card account on 12-16-2016 (the letter was dated 2-10-17), and encouraging me to sign up with TransUnion’s credit monitoring service at www.transunionmonitoring.com. I googled TransUnion’s credit monitoring service first, and it returned a different website (https://www.transunion.com/credit-monitoring, which I assume is the real website).
I contacted Capital One via their web chat to ask if they had actually sent the letter, and they said they had not, and encouraged me to file a report with the BBB.
I’ve attached a 3-page PDF scan of: (1) the first page of the letter (the second page, the back, just contained a paragraph stating that they included a "list of tips for protecting yourself against potential misuse of your personal information," and encouraging me to call them at 1-844-445-8818 for more information; it was purportedly signed by "Celie Niehaus, Chief Privacy Officer, Capital One"); (2) the first page of the enclosure, which includes a code to sign up for 2 years of credit monitoring at www.transunionmonitoring.com; and (3) a scan of the envelope that the letter came in (which shows Capital One printing on the inside of the envelope).