I had no idea I was signing up for a subscription…going to my bank today…how unfair!
Victim Location 28725
Total money lost $212
Type of a scam Counterfeit Product
I responded to an email advertisement for hemp products that claimed I could try the products for $12. I later received two charges on my account for $99 and $95, but couldn’t figure out where the charges had come from because the name on my bank statement was completely different than the product name. Luckily, I had saved an email confirmation that the company had sent me and eventually was able to find their website. The company makes it difficult to find them by having 3 different names for their website, billing identity, and company. When I called to discuss the charges, I was told that the “trial” I purchased was just to try the products out for the cost of shipping and if I did not return the products within 14 days, I would be charged full price and automatically subscribed to a monthly subscription. I told the customer service rep that there was nothing on their website that stated this and he just repeatedly tried to offer me a reduced price for the subscription. I told him I wanted to return the unopened product since it was only 1 day past the 14 day “trial” and that I did not want the subscription. He refused to accept my cancellation, only continuing to offer a better discount each time until I gave up and hung up. I then decided to read the ingredients in my products and found that there was not even any hemp in them.